Charlotte Foster
Food & Wine

Restaurant's "brutal" note divides customers

A restaurant has come under fire for their "brutal" note to difficult patrons, encouraging "privileged" customers who wish to "customise or modify" their menu, to stay home instead. 

A sign posted to the restaurant's front door urged customers with allergies to eat elsewhere as staff simply cannot "provide the service they require".

While some applauded the restaurant's no-nonsense stance, others were shocked by the "rude and disgusting" message. 

"No means no. Are you one of the small group of people who have been living and entitled and privileged life?" The sign reads.

"Maybe your mother has taken the onions out of your salad, put the dressing on the side, or substitute your vegetables. Here, however, all meals are served precisely the way we prepare them. We do not offer custom meals."

"Remember, we are not your mother and we are definitely not genies that will make your every wish come true."

Chef Jozef and restaurant owner Nathalie listed alternative choices for the "privileged" few including hiring a private chef, cooking for themselves "precisely the way you like", trying another establishment or accept their hospitality as it is offered. 

"We have been cooking for almost 50 years. We have many kind, friendly people, acquaintances and families that have been coming for many decades," they wrote. 

"So look around, it is a pleasure to see their happy smiles and provide them with our best food possible."

The message also called out those with allergies and food sensitivities, encouraging them to take their business elsewhere. 

"It is simply not possible to guarantee each product used in this kitchen. Furthermore, we do not have the qualifications to provide you with the service you require," they said. 

The strongly worded sign caught the attention of many online, with some praising the restauranteurs as "honest" and "brilliant". 

"Amen, the public is not always right. And actually most of the time they're not. This establishment is well within their right to post this," one person commented. 

"You know from the very start how things are. It's one restaurant. If you don't like it, there are so many others you can go to instead... No need to have a sook. Just go elsewhere. Some of us would enjoy a restaurant like this," a second pointed out. 

Despite some support for the restaurant's honesty, others were taken aback with lots of people criticising the hard-line stance for being "snarky" and "rude".

One disgruntled person commented, "If you are not able or willing to provide what your guests need or even give service, it might seem better to be honest but this message is rude and disgusting. Don't seek employment in service roles and then complain."

Image credits: Getty Images / Facebook

Tags:
food & wine, restaurant, notice, brutal