Travel Tips
How to effectively complain to a hotel
Do you have a problem with your hotel room that needs to be straightened out? This advice from a former hotel front-desk manager will get your issue resolve in no time.
- Be specific with your complaint – Provide as many details as you can about your problem so the hotel front desk can you help you in a quick and efficient manner.
- Try to remember names or faces – This will help the front desk follow up on your request. Saying “I spoke to someone about yesterday about this” means staff will have to piece together your story. To get quick and timely help, try to remember as much as you can about the situation.
- Ask for management (but not immediately) – If your complaints have gone nowhere, don’t hesitate to ask for management. But that shouldn’t be the first port of call. Hotel staff are trained to handle guest concerns and problems. Only escalate if problems have gone unheard or unattended.
- Be polite and respectful – Don’t talk down to the staff that are trying the best to help you. Although the staff are professionals, being rude and obnoxious won’t help your cause.
- Don’t ask for unreasonable freebies – A small issue like missed housekeeping doesn’t automatically entail you to a free hotel stay. Hotels have clear policies and procedures about levels of compensation that staff follow. Asking for unreasonable compensation will make you appear like an opportunist.
Do you have any tips to share? Let us know in the comments below.