Qantas passengers left fuming on hold
Customers have been left fuming after being kept on hold for 8.5 hours with Qantas.
Despite borders being open for a while now, flyers are still confused about what is needed with travelling such as masks, vaccinations and isolating.
Katrina was one of those confused passengers who said she is embarrassed at having to wait on hold for an excruciating 8.5 hours with Qantas.
“I took the call to a meeting, I took the call to an eatery,” Katrina told 2GB.
“It was a two-hour meeting and we had the music playing in the background the whole time.”
Others took to Twitter to share their horror hold-time stories, saying it is unacceptable to wait that long.
“I was on hold for 6hrs 46mins and the customer service agent cut me off. This is easily the worst customer service I’ve experienced - all while trying to fix an error Qantas has made on a booking!! So unacceptable,” someone wrote.
“@Qantas total of 6 hours on hold across 2 calls with no answer. Almost $750 taken from my account with no flight to show for it, $300 locked up in your "Qantas pass". Still unresolved. Australia's worst airline for sure,” another commented.
“Three HOURS on hold @Qantas what world are we living in?” someone asked.
“Hey @qantas I’ve made four phone calls over the past week and been on hold for over 10 hours in total and I’m still waiting to hear back from you,” another comment read.
Qantas chief customer officer Stephanie Tully apologised to customers and said they are looking to fix the issue.
“I want to sincerely apologise to our customers, the wait times are not acceptable at all and it is our top priority to fix this,” Ms Tully said.
Images: Twitter