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Airlines cancel flights after volcanic eruptions. An aviation expert explains why that’s a good thing

<a href="https://theconversation.com/profiles/patrick-murray-2027113">Patrick Murray</a>, <a href="https://theconversation.com/institutions/university-of-southern-queensland-1069">University of Southern Queensland</a> At least three airlines <a href="https://www.abc.net.au/news/2024-11-13/flights-to-and-from-bali-cancelled-due-to-volcanic-ash/104593698">cancelled flights between Australia and Bali</a> this week after a volcano eruption in eastern Indonesia spewed a vast plume of volcanic ash into the air. But while would-be holiday makers are naturally <a href="https://7news.com.au/sunrise/volcanic-eruption-in-indonesia-forces-airlines-to-cancel-flights-to-bali-stranding-frustrated-passengers-c-16732486">upset</a> at having their plans disrupted, it’s worth remembering it’s not safe to fly planes through volcanic ash. So, how do airlines decide it’s not safe to fly when a volcano erupts? And why is volcanic ash so dangerous for aircraft, anyway? <h2>What does volcanic ash do to a plane?</h2> Volcanic ash particles are very, very abrasive. They can cause permanent damage to windscreens in the aircraft and can even make windscreens look opaque – like someone has gone over them with sandpaper. Imagine getting spectacles and scraping them over and over with sandpaper – that’s what you’d see if you were sitting in the cockpit. Volcanic ash can also clog or damage external sensors, leading to erroneous readings, and can infiltrate an aircraft’s ventilation system. This can affect cabin air quality and lead to potential respiratory issues. But the main issue, in fact, is the impact volcanic ash has on engines. A jet engine works by drawing in air, compressing it, mixing it with fuel and igniting it. This creates high-pressure exhaust gases that are expelled backward, which pushes the engine (and the aircraft) forward. The correct balance of fuel and airflow is crucial. When you disrupt airflow, it can cause the engine to stall. Ash particles that get inside the engines will melt and build up, causing disruption of the airflow. This could cause the engine to “flame out” or stall. Volcanic ash has a lot of silica in it, so when it melts it turns into something similar to glass. It won’t melt unless exposed to very high temperatures – but inside a jet engine, you do get very high temperatures. There was a famous incident in 1982 where a <a href="https://theaviationgeekclub.com/the-story-of-british-airways-flight-9-the-boeing-747-that-lost-all-four-engines-due-to-volcanic-ash-yet-it-landed-safely/">British Airways Boeing 747 plane</a> was flying in the vicinity of Indonesia and lost all four engines after it encountered volcanic ash spewing from Java’s Mount Galunggung. Fortunately, the pilot was able to <a href="https://simpleflying.com/gallunggung-glider-the-story-of-british-airways-flight-9/">restart the engines and land safely</a>, although the pilots were unable to see through the front windscreens. <h2>How do airlines decide it’s not safe to fly when a volcano erupts?</h2> The decision is made by each airline’s operational staff. Each airline’s operational team would be looking at the situation in real time today and making the decision based on their risk assessment. Every airline has a process of risk management, which is required by Australia’s Civil Aviation Safety Authority. Different airlines may tackle risk management in slightly different ways; you might have some cancelling flights earlier than others. But, in broad terms, the more sophisticated airlines would come to similar conclusions and they are likely all communicating with each other. Mostly, they make the call based on the extent of the plume – how big the cloud of ash is and where it’s going, bearing in mind that winds vary with altitude. As you get stronger winds with altitude, the ash can drift quite far from the source. There is also a United Nations agency called the <a href="https://www.icao.int/Pages/default.aspx">International Civil Aviation Organization</a>, which issues guidance on volcanic ash hazards. Various meteorological agencies around the world work together and liaise with aviation authorities to spread the word quickly if there is an eruption. For airlines to resume flights, the ash needs to clear and there needs to be a low probability of further eruptions. <h2>Passenger safety is the priority</h2> The underpinning reason behind these flight cancellations is safety. If you lose engines and you can’t see out the window, the risk to passenger safety is obvious. Naturally, people are upset about their holiday plans being held up. But it’s actually in passengers’ best interests to not fly through volcanic ash.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/243576/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/patrick-murray-2027113">Patrick Murray</a>, Emeritus Professor of Aviation, <a href="https://theconversation.com/institutions/university-of-southern-queensland-1069">University of Southern Queensland</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/airlines-cancel-flights-after-volcanic-eruptions-an-aviation-expert-explains-why-thats-a-good-thing-243576">original article</a>.

Travel Trouble

Airline bans couple after racist row over reclined seat

Two travellers have been banned from Cathay Pacific flights after an argument over seat etiquette descended into racist insults. The incident occurred on a flight from Hong Kong to London, with a woman documenting her experience in a video posted on Xiaohongshu, China's version of Instagram. The woman, from mainland China, explained, "The lady sitting behind me asked me to put my seat up because it was blocking her husband's view of the TV. I politely declined, and she started stretching her feet onto my armrest, kicking my arm and cursing at me like crazy." A flight attendant stepped in to find a solution to the issue, but when the woman continued to refuse to put her chair up, the situation only escalated. "When (the female passenger) realised my Cantonese wasn't so great, she started throwing around some nasty comments, calling me a 'Mainland girl' and other derogatory stuff," the woman said, explaining how people from Hong Kong speak mainly Cantonese, whereas mainland Chinese mainly speak Mandarin. "Once I started recording, the husband behind me even shoved his hand on my armrest and started shaking it like crazy. I felt my personal space had been completely violated," added the woman, who said other passengers then intervened. In footage of the incident uploaded by the woman, a female voice can be heard saying in Mandarin: "You're old enough — why are you bullying a young girl?" And others can be heard shouting in Cantonese: "You're embarrassing us Hongkongers!" "After some passengers spoke up for me, the flight attendant finally said I could switch seats. I felt it was absurd—what if no one had backed me up? Would I have just been left to deal with it on my own?" the passenger said. "As a major airline, isn't Cathay supposed to know how to handle such disputes? Shouldn't treating passengers differently get some consequences? In a statement released Saturday, Cathay Pacific said it wanted to "sincerely apologise" for the "unpleasant experience," with the airline saying, "We maintain a zero-tolerance policy for any behaviour that violates aviation safety regulations or disrespects the rights of other customers." "We will deny future travel on any Cathay Group flights to the two customers involved in this incident." Image credits: Shutterstock

Travel Trouble

Pay-by-weight airfares are an ethical minefield. We asked travellers what they actually think

<a href="https://theconversation.com/profiles/denis-tolkach-11345">Denis Tolkach</a>, <a href="https://theconversation.com/institutions/james-cook-university-1167">James Cook University</a> and <a href="https://theconversation.com/profiles/stephen-pratt-335188">Stephen Pratt</a>, <a href="https://theconversation.com/institutions/university-of-central-florida-1925">University of Central Florida</a> Imagine checking in for a flight with your two teenage children. At the counter, you are told that your youngest teenager’s suitcase is two kilograms over the limit. You get slapped with a $75 penalty for their excess luggage. This penalty feels arbitrary and unfair. The youngest weighs about 45 kg, and their luggage weighs 25 kg, making their total payload on the flight 70 kg. Their older sibling, on the other hand, weighs 65 kg, and has brought 23 kg of luggage to check in. Their total weight is higher – 88 kg – yet they receive no penalty. Obviously, things aren’t that simple. Charging passengers based on their weight is highly controversial for many reasons. But that hasn’t stopped some airlines <a href="https://theweek.com/articles/466035/should-airlines-charge-passengers-by-weight">experimenting</a> with such policies. Imagine checking in for your flight only to have the staff tell you to <a href="https://edition.cnn.com/travel/article/plus-size-travelers-slam-airline-seat-policies/index.html">purchase an extra seat</a> as you are a plus-size passenger. You feel discriminated against because you are using the same service as other passengers and your weight is beyond your control. But despite the lived experience of many and hot debate in the media, there has not been a formal study into what passengers themselves think about this matter. Our recently published <a href="https://doi.org/10.1002/jtr.2691">research</a> examined air passengers’ views on alternative airfare policies to understand whether the public finds them acceptable and what ethical considerations determine their views. Though we found a range of ethical contradictions, most travellers were guided by self-interest. <h2>A controversial but important topic</h2> The issue of whether airlines should weigh passengers is an ethical minefield with no easy answers. Despite its sensitivity, the aviation industry can’t ignore passenger weight. Airlines intermittently undertake <a href="https://www.forbes.com/sites/marisagarcia/2024/02/11/despite-backlash-heres-why-airlines-need-to-weigh-passengers/?sh=5f07623e1bfa">passenger weight surveys</a> as they need to accurately calculate payload to ensure flight safety and estimate fuel consumption. The evidence shows passengers are <a href="https://www.forbes.com/sites/marisagarcia/2024/02/11/despite-backlash-heres-why-airlines-need-to-weigh-passengers/?sh=5f07623e1bfa">getting heavier</a>. Airlines including the now-defunct <a href="https://theweek.com/articles/466035/should-airlines-charge-passengers-by-weight">Samoa Air</a> and <a href="https://www.theguardian.com/us-news/2016/oct/23/hawaiian-airlines-american-samoa-weight-passengers">Hawaiian Airlines</a> have taken things one step further and experimented with weighing passengers regularly. Samoa Air, for example, became the first airline to introduce a “pay-as-you-weigh” policy, where the cost of your ticket was directly proportional to the combined weight of you and your luggage. In contrast, Canada has now long had a “<a href="https://otc-cta.gc.ca/eng/publication/additional-seating-and-one-person-one-fare-requirement-domestic-travel-a-guide">one person, one fare</a>” policy. It is prohibited and deemed discriminatory to force passengers living with a disability to purchase a second seat for themselves if they require one, including those with functional disability due to obesity. To complicate matters further, the issue of passenger and luggage weight is not only ethical and financial, but also environmental. More weight on an aircraft leads to more jet fuel being burned and more carbon emissions. About <a href="https://www.nature.com/articles/s41467-021-24091-y">5%</a> of human-driven climate change can be attributed to aviation, and the industry faces enormous pressure to reduce fuel consumption while it waits for low carbon substitutes to become available. <h2>What do passengers actually think?</h2> To get a better sense of how the public actually feels about this issue, we surveyed 1,012 US travellers of different weights, presenting them with three alternatives: <ul> <li>standard policy – currently the most widely used policy with passengers paying a standard price, irrespective of their weight</li> <li>threshold policy – passengers are penalised if they are over a threshold weight</li> <li>unit of body weight policy – passengers pay a personalised price based on their own body weight, per each pound.</li> </ul> The standard policy was the most acceptable for participants of differing weight, although the heavier the passenger, the more they preferred the standard policy. This can be partially explained by status quo bias. Generally, people are likely to choose a familiar answer. The threshold policy was the least acceptable. This policy was seen to violate established social norms and be generally less fair. The unit of body weight policy was preferred to the threshold policy, although participants raised concerns about whether it would be accepted by society. Perhaps unsurprisingly, we found that self-interest played a clear role in determining whether respondents considered a policy acceptable. Younger, male, financially well-off travellers with lower personal weight generally found the alternative policies more acceptable. <h2>An ethical conflict</h2> Alternative airfare policies that are based on passenger weight bring environmental and ethical concerns into conflict. Obviously, the effect isn’t from any one traveller, in particular, but averages over the entire industry. Interestingly, respondents that were more concerned about the environment – “ecocentric” – preferred air fare policies that would reduce the carbon emissions. This made them more open to the controversial alternatives. While the threshold policy was clearly rejected by many respondents as discriminatory, environmental concern played a role in the level of acceptance of the unit of body weight policy. It’s important to apply a critical lens here. These ecocentric travellers were also generally younger and had lower personal weights, so many would benefit from the alternative policies financially. For policymakers overall, our study suggests when it comes to controversial ticketing policies, the public is more likely to be swayed by self-interest than anything else.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/237856/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/denis-tolkach-11345">Denis Tolkach</a>, Senior Lecturer, <a href="https://theconversation.com/institutions/james-cook-university-1167">James Cook University</a> and <a href="https://theconversation.com/profiles/stephen-pratt-335188">Stephen Pratt</a>, Professor, <a href="https://theconversation.com/institutions/university-of-central-florida-1925">University of Central Florida</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/pay-by-weight-airfares-are-an-ethical-minefield-we-asked-travellers-what-they-actually-think-237856">original article</a>.

Travel Trouble

Beloved teddy bear left in airport lounge rescued by airline

Staff at British Airways have rescued a child’s stuffed teddy bear that was left behind in an airport lounge, documenting the toy’s safe journey home. The treasured teddy was found in the British Airways lounge at London’s Heathrow Airport by nine-year-old Alex, who accidentally left the toy behind before boarding a flight home to Dubai. After staff found the stranded toy, a new flight and boarding pass was created for Postman Bear, while members of the BA team gave the teddy the”'VIP treatment” with a journey on an airport buggy to “catch up” with the Cabin Crew Operations team in the Crew Report Centre. Postman Bear was then taken to meet the cabin crew on his new flight to Dubai and was pictured “patiently” waiting for his flight at the gate, drinking a cup of coffee and enjoying “some great views of the aircraft” while waiting to board. The teddy’s journey home was lovingly captured by British Airways customer manager, Ed Tumath, who sent the snaps back to young Alex to assure him his beloved bear was being looked after. After touching down in Dubai, the cabin crew took Postman Bear to reunite with Alex and the rest of his family for a “bear-y happy reunion”. Stuart, Alex's parent, recalled the moment they knew the teddy was missing, while praising British Airways for their tireless journey to reunite Alex with his bear. Stuart said, “My son had left his teddy bear - huge sentimental value as he has had the teddy since birth - in the British Airways lounge ahead of the flight. We noticed as the aircraft doors were closing so nothing could be done at that point.” “This was very distressing to my son who uses the teddy as a calming item, especially when flying. This was incredibly stressful and we feared that his beloved teddy may be lost forever.” “Whilst onboard the flight, I took to a series of Facebook groups to seek help in finding the teddy. A member of the group contacted Ed who came to the rescue. I managed to communicate with Ed on the flight and received a picture showing that the teddy had been found, which calmed my son.” “Not only did Ed go out of his way to find the teddy but he communicated so well throughout. He genuinely cared about the situation and worked so hard to get the teddy back to us.” “He arranged for the teddy to board a flight to Dubai a couple of days later and a crew member handed the teddy back to us. Not only did Ed excel in his caring manner and communication, he even provided a few pictures of the teddy's journey, which my son will treasure forever.” “My son was so relieved - words could not express how grateful we are to Ed for his kind act and dedication to getting the teddy back to us. I have been flying with BA for many years - this is the best experience I have had by far and I am overwhelmed by Ed's efforts.” “Sometimes amazing people do incredible things and show such kindness along the way... these things matter. This meant a huge amount to my family and I, and we will be forever grateful.” Image credits: British Airways

International Travel

Readers response: What airline will you always prefer to travel with?

When it comes to travelling, many people have their preferences of their favourite airline after past good experiences. Many seasoned travellers always opt to fly with their preferred airline (when it's possible), instead of running the risk of an uncomfortable experience. We asked our readers which airline they will always prefer to travel with, and the response was overwhelming. Here's what they said. Irene Hood - Singapore Airlines. Lovely cabin crew, smooth flights every time. David Slattery - Had quite a few nice flights with Turkish, both short and long haul. Sue Packer - Just came back from Europe with Emirates, great service, great food and the plane left on time! Rick Kehoe - Qantas if available. I have never had a bad flight experience after many flights both domestic and international. Anita Thornton - Finnair is a great airline! Diane Green - For overseas travel, Japan airlines gave the best service. For domestic, Virgin. George Jan Cafcakis - Qatar! It’s definitely the best. Russell Campbell - Singapore, but I just travelled on Vietnam Airlines and they were also good. Goldie Kilford - Air New Zealand for sure. Peter King - Safety: Qantas. Service: Qatar. On time: Lufthansa & Swiss. Friendly Crews: Fiji Air and Air New Zealand. Best Cattle Class Seat Pitches: All Nippon, Korean, Japan. Worst Airline: Jetstar! Image credits: Shutterstock

Travel Tips

Woman banned for life from airline for bizarre reason

A woman has recalled the moment she was told by a major airline that she has been placed on the no-fly list for a very strange reason. Erin Wright, a 24-year-old from the US, was travelling to her sister's bachelorette party in New Mexico and was preparing to board her flight from New Orleans with American Airlines. When she kept running into errors online as she tried to check into the flight, she headed to the airport to sort out the issue, only to be told she was allegedly banned from the airline for life for “having sexual relations with a man on a flight while intoxicated”. The ban came as a shock for one key reason. “I am a 24-year-old lesbian. You see me. Am I having sexual relations with any man? No,” Erin laughed in her now viral TikTok. <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: currentcolor !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: none; vertical-align: baseline; width: 600px; max-width: 100%; outline: currentcolor !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7400894263237610794&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40erin_wright_%2Fvideo%2F7400894263237610794%3Fembed_source%3D121374463%252C121451205%252C121439635%252C121433650%252C121404359%252C121351166%252C121331973%252C120811592%252C120810756%253Bnull%253Bembed_name%26refer%3Dembed%26referer_url%3Dwww.news.com.au%252Ftravel%252Ftravel-updates%252Fincidents%252Fwomans-shock-after-she-was-banned-or-life-by-airline%252Fnews-story%252F98c05daffea9ff538dd05bbbbaca556b%26referer_video_id%3D7401685057980681514&image=https%3A%2F%2Fp19-sign.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2FoYgBZAELUrpiZizB94QiB6qSIPFE1CosQNYUi%3Flk3s%3Db59d6b55%26nonce%3D34496%26refresh_token%3D518d47d36cd3175f1d18f1fd75262373%26x-expires%3D1723770000%26x-signature%3DPnErCHWVNghfrjSQPdFIU5OLZu4%253D%26shp%3Db59d6b55%26shcp%3D-&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> She said the gate staff couldn’t tell her why she was black-listed and it wasn’t until three weeks later the reason was revealed after several back and forth emails. “I got to the airport an hour and a half early, I went to the kiosk and asked them to check me in and they were really nice,” Erin explained in the clip that's amassed 2.6 million views. The airport staff then spent the next 10 minutes on the phone to try and work out the problem, while Erin was “freaking out” that she was going to miss her flight. “She gets off the phone and looks nervous. She said ‘ma’am I am really sorry to tell you this but you have actually been banned from flying American Airlines’,” Erin claimed. A confused Erin demanded to know the reason but the employee couldn’t disclose the information saying it was an issue of “internal security”, recalling in her video, “I was like, ‘what?’ because I’ve never done anything. ‘What did I get banned for, can you tell me?’” “I realised I am going to miss my [United Airlines] flight and luckily I booked another $1,000 round trip flight to New Orleans [with a different airline].” A few weeks after her trip and after several emails to the airline, they revealed that the reason she was banned, as Erin said, “I get an email from cooperate security telling me I am banned because I had sexual relations with a man on a flight while intoxicated.” “It took 12 days and many emails from me between when I contacted customer relations to when I actually got an email back.” She remained on the no-fly list and had to file an official appeal, as advised by corporate security. “I email them a very serious email, but also somewhat funny, because in it I am like ‘I don’t really know how to prove it wasn’t me except for the fact that I am literally a lesbian’," she said. “I can like get you letters from other people telling you that that’s the truth.” After three months, Erin said she was refunded the money for her flight and was taken off the no-fly list. In a follow up video, Erin said it has been a “super upsetting experience” adding she wasn’t compensated for the extra flight she had to book “because of their error”. Image credits: TikTok / Shutterstock

Travel Trouble

So when should you book that flight? The truth on airline prices

<a href="https://theconversation.com/profiles/yuriy-gorodnichenko-144556">Yuriy Gorodnichenko</a>, <a href="https://theconversation.com/institutions/university-of-california-berkeley-754">University of California, Berkeley</a> and <a href="https://theconversation.com/profiles/volodymyr-bilotkach-145437">Volodymyr Bilotkach</a>, <a href="https://theconversation.com/institutions/newcastle-university-906">Newcastle University</a> How airlines price tickets is a source of many <a href="http://airtravel.about.com/od/travelindustrynews/a/mythticket.htm">myths</a> and urban legends. These include tips about the best day of the week to buy a ticket, last-minute discounts offered by the airlines, and the conspiracy theories suggesting that the carriers use cookies to increase prices for their passengers. None of these three statements is entirely true. Studies have suggested that prices can be higher or lower on a given day of the week – yet, there is no clear consensus on which day that is. Offered prices can in fact drop at any time before the flight, yet they are much more likely to increase than decrease over the last several weeks before the flight’s departure. Further, the airlines prefer to wait for the last-minute business traveler who’s likely to pay full fare rather than sell the seat prematurely to a price conscious traveler. And no, the airlines do not use cookies to manipulate fare quotes – adjusting their inventory for specific customers appears to be beyond their technical capabilities. What is true about pricing in the airline industry is that carriers use complex and sophisticated pricing systems. The airline’s per passenger cost is the lowest when the flight is full, so carriers have incentive to sell as many seats as possible. This is a race against time for an airline and, of course, no company wants to discount its product more than it has to. Hence, the airlines face two somewhat contradictory goals: to maximize revenue by flying full planes and to sell as many full-fare seats as possible. This a process known in the industry as yield or revenue management. <h2>Airlines and their bucket lists</h2> Here is how <a href="http://commons.erau.edu/cgi/viewcontent.cgi?article=1522&context=jaaer">yield management</a> works. For each flight or route (if we are talking about multi-segment itineraries), the airline has a set of available price levels – from the most expensive fully refundable fare to the cheapest deeply discounted non-refundable price. The industry jargon for these prices is “buckets.” Then, seats can be interpreted as balls that are allocated among these buckets. Initial allocation of seats between the price buckets is determined by historical data indicating how well a certain flight sells. For example, fewer deeply discounted seats will be offered on a flight on Thanksgiving week than on the same flight during the third week of February. As the seats on a flight sell, yield managers monitor and adjust the seat allocation. If, for instance, the sales are slower than expected, some of the seats might be moved to lower-priced buckets – this shows up as a price drop. As noted above, such price drops can occur at any time before the flight. However, the general trend of price quotes is upward starting from about two to three weeks before the flight departure date. Of course, an average traveler wants to know when he or she should buy the tickets for the next trip. Another important question is where to buy this ticket. Airlines distribute their inventory on their own websites and on several computer distribution systems, meaning that prices can sometimes differ depending on where one looks. We are not entirely sure what precipitates this phenomenon – likely explanations include differences in contracts between the airlines and the distribution systems/travel agents, implying that different travel agents may not have access to the airline’s entire inventory of available prices. <h2>When to book</h2> The airlines’ yield managers start looking at flight bookings about two months before the departure date. This implies that it generally does not pay to book more than two months in advance: studies show that initially the airlines leave the cheapest price buckets empty, and yield managers may move some seats into those buckets if a couple of months before the departure date the flight is emptier than expected. Between two months and about two to three weeks before the flight date, the fare quotes remain mostly flat, with a slight upward trend. However, and perhaps paradoxically, there is a good chance of a price drop during this period. We tend to monitor prices for several days – sometimes up to a week – hoping for a potentially lower quote. It does not always pay off, but sometimes we do manage to save a considerable amount of money. Two to three weeks before the flight date, the price quotes start increasing. This is the time when business travelers start booking. While price drops are still possible, a chance of a price increase is much higher if you wait to book within this time period. This is also the time when one can find significant differences between price quotes, depending on where one looks and what contract they have with the airlines. Thus, if we book a trip earlier than three weeks before the flight date, we tend not to delay the purchase. At the same time, we check quotes from multiple travel agents, or go directly to a site that allows for a quick comparison of prices (such as <a href="https://www.kayak.com">kayak.com</a> or <a href="http://www.skyscanner.net">skyscanner.net</a>). Or check the airline itself. As for answering the original question we posed, here are some simple tips. First, if you have to travel during a peak period, such as Thanksgiving week, it is generally best not to delay buying that ticket. Otherwise, it might pay to monitor the offered prices for some time before committing. The best strategy for booking within the last couple of weeks before the flight, however, is not to delay the purchase, but to try getting quotes from several agents, which is easy to do in the internet age.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/34033/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/yuriy-gorodnichenko-144556">Yuriy Gorodnichenko</a>, Associate Professor of Economics, <a href="https://theconversation.com/institutions/university-of-california-berkeley-754">University of California, Berkeley</a> and <a href="https://theconversation.com/profiles/volodymyr-bilotkach-145437">Volodymyr Bilotkach</a>, Senior Lecturer in Economics, <a href="https://theconversation.com/institutions/newcastle-university-906">Newcastle University</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/so-when-should-you-book-that-flight-the-truth-on-airline-prices-34033">original article</a>.

Travel Tips

Emirates takes cheeky swipe at other airlines in new safety video

Emirates have taken a cheeky swipe at Qantas, Air New Zealand and British Airways with their new “no nonsense” in-flight safety video. The Dubai-based airline took a different approach to other major airlines, saying they chose not to include dancers and singers for its in-flight entertainment because they “take your safety seriously”. “Hello and welcome on board your Emirates flight today,” a flight attendant says at the start of the four minute video. “This is your no-nonsense safety video. We do not have dancers breaking into song, characters from movies, or celebrities trying to be funny I’m afraid.” Another cabin crew member then chips in, “But at Emirates, safety always comes first. So it’s important that we take you through some safety features before takeoff. And then you can all get back to our award-winning entertainment system.” <iframe title="YouTube video player" src="https://www.youtube.com/embed/MCW5kH1G_1Y?si=IgvSjvOEa-n_f01v" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> The decision to stick to the basics for such an important video has been praised online, with many comparing the video to others by competing airlines. “Excellent video. No fuss, no faff, just informative and not distracting. These videos are about safety first and foremost, not entertainment,” wrote one fan. “Emirates got it right. This is THE safety video, simple and comprehensive which it should be,” agreed another. “This video is sending a message to other airlines,” stated a third. Emirates has gone in the opposite direction to its Aussie partner <a href="https://oversixty.com.au/travel/travel-trouble/disappointing-new-inflight-qantas-video-slammed-for-missing-the-mark">Qantas</a>, as a safety video from the Flying Kangaroo went viral earlier this year for all the wrong reasons. The video was widely panned for being “elitist” and “sexist”, while skimming over vital safety information, as one person on social media wrote, “I’d prefer just focus on, oh I dunno, in flight safety during the in-flight safety video? “Why do we need a long video with all this added stuff?” The video, which replaced an earlier retro video released in 2020 that marked the airline’s 100th birthday, features frequent flyers and Qantas staff delivering the pre-flight safety announcement from their favourite “magic places” around the world. Image credits: Emirates

International Travel

World's best airline for 2024 revealed

The world's best airline has been revealed for 2024, with the winning airline being voted above the rest for quality, customer service and overall flying experience. Qatar Airways, the Doha-based airline, reclaimed the title in the annual Skytrax’s World Airline Awards dubbed “the Oscars of the aviation industry”, returning to the top for an unprecedented eighth time. The 2023 winner, Singapore Airlines, fell back a spot to second place, while Emirates came third. Coming in next on the list was ANA All Nippon Airways, Cathay Pacific Airways, Japan Airlines, Turkish Airlines, EVA Air, Air France and Swiss International Air Lines in 10th spot. Qatar also took home three other awards: World’s Best Business Class, World’s Best Business Class Airline Lounge and Best Airline in the Middle East. It’s also become the first aviation group to win Best Airline, Best Airport and Best Airport Shopping, in the same year in Skytrax history. “This is a proud moment for Qatar Airways. I am honoured to share this award with my dedicated team,” Qatar Airways group chief executive officer, Badr Mohammed Al-Meer, said at the Skytrax event in London on Monday. “This award is a testimony to our relentless commitment to providing unparalleled service and innovation. We look forward to continuing to serve our customers with the highest level of excellence.” The Skytrax awards are based on the votes of travellers across over 100 nationalities, with any airline in the world eligible to be nominated. In terms of Aussie airlines, Qantas plummeted seven spots to be ranked 24 this year, while Virgin Australia fell from 46 to 54 and Jetstar from 69 to 75. However, Australian regional airline REX climbed from spot 56 to 50. Image credits: Shutterstock

International Travel

Singapore Airlines offers huge compensation to turbulence victims

Singapore Airlines has offered compensation to passengers who were on board the SQ321 flight, that encountered deadly turbulence last month. One man died of a heart attack and a dozen others were <a href="https://www.oversixty.com.au/travel/travel-trouble/victim-identified-after-plane-hits-deadly-turbulence" target="_blank" rel="noopener">injured </a>when the flight from London to Singapore experienced sudden and extreme turbulence while flying over Myanmar. The flight carrying 211 passengers and 18 crew members diverted to Bangkok for an emergency landing, where the injured were treated, with some suffering spinal, brain and skull injuries. In a recent statement, the airline said that they will offer anyone injured on the flight from US$10,000 (AU $15,150) in compensation. "For passengers who sustained minor injuries from the incident, we have offered US$10,000 [$15,150] in compensation," they said. "For those who sustained more serious injuries from the incident, we have invited them to discuss a compensation offer." The airline said they sent out the compensation offers on June 10. "Passengers medically assessed as having sustained serious injuries, requiring long-term medical care, and requesting financial assistance are offered an advance payment of US$25,000 to address their immediate needs," the compensation offer read. They will also provide full refunds of the air fare to all passengers who were on flight SQ321, regardless of their injuries. All passengers were also provided AU$1,120 for their expenses in Bangkok. "SIA has also been covering the medical expenses of the injured passengers, and arranged for their family members and loved ones to fly up to Bangkok where requested," the airline said. Under international regulations, airlines must offer compensation when passengers are injured or die on a plane. Director of Carter Capner Law, Peter Carter, who is representing passengers on the flight, said all passengers should seek legal advice before signing anything with the airline. "I doubt there is anyone on the aircraft who did not suffer an injury one way or the other. The insurer should clarify that the $10,000 offer covers all passengers including those who endured the terror of the moment but were fortunate to escape physical injury," he told ABC News. "Those with any sort of injury should exercise extreme care and should be evaluated by their own medical specialists to determine how this accident might still affect them." Image: Andrew Davies/X

Travel Trouble

Singapore airline passenger's emotional text mid-turbulence

A mum has revealed the terrifying text she received from her son while he was on board Singapore Airlines flight that <a href="https://www.oversixty.com.au/travel/travel-trouble/victim-identified-after-plane-hits-deadly-turbulence" target="_blank" rel="noopener">plunged 7,000 feet</a> in a matter of minutes. As turbulence hit the plane 11 hours into its journey from London to Singapore, Josh Barker sent what he thought would be his final text to his mum at 9.10am on May 21. “I don’t want to scare you, but I’m on a crazy flight. The plane is making an emergency landing… I love you all," his text read. His mother, Alison recalled the most "terrifying" two hours of her life after receiving the text, as she waited to hear from her son who was en route to Bali. “It was terrifying. I didn’t know what was going on,” she told BBC. "We didn't know whether he'd survived, it was so nerve wracking. It was the longest two hours of my life. "It was awful; it was petrifying." She said that while her son was lucky to have survived the incident, he was still in “a lot of pain” having sustained minor injuries to his teeth. The aircraft was hit by "severe turbulence" 11 hours into the 13-hour flight to Singapore and was forced to make an emergency landing in Bangkok, Thailand. 71 people were left injured, and one man, British grandfather Geoffrey Kitchen passed away after suffering a heart attack when the turbulence hit. Of the 211 passengers on board, 56 were Australians and 23 were from New Zealand. Singapore Airlines CEO Goh Choon Phong has issued a public apology for the incident in a video message saying that the airline is cooperating with investigations. "We are deeply saddened by this incident. It has resulted in one confirmed fatality, and multiple injuries," he said. "On behalf of Singapore Airlines, I would like to express my deepest condolences to the family and loved ones of the deceased. "We are very sorry for the traumatic experience that everyone on board SQ321 went through... our deepest apologies to everyone affected by this incident." He also said that 143 people who had been on the flight had been taken to Singapore this morning, while the remaining 85 - including six crew members - were still in the Thai capital. "Singapore Airlines swiftly dispatched a team to Bangkok last night, and they have been helping our colleagues with the support on the ground," he said. "A relief flight with 143 of the SQ321 passengers and crew members who were able to travel landed in Singapore this morning at 5.05am. "Another 79 passengers and six crew members are still in Bangkok. "This includes the injured who are receiving medical treatment, as well as their families and loved ones who were on the flight. "Singapore Airlines will continue to extend all possible support to them." Images: X/ news.com.au

Travel Trouble

Victim identified after plane hits deadly turbulence

One man has died and dozens have been left injured after a Singapore Airlines plane encountered deadly turbulence, and was forced to make an emergency landing. The flight was travelling from London to Singapore - a route frequently used to continue on to Australia and New Zealand - when the plane hit an air pocket while flying over Thailand. The unexpected and extreme turbulence caused the plane to drop over 6,000 feet in a matter of minutes, sending passengers and cabin crew flying around the aircraft. While dozens of people sustained injuries during the terrifying ordeal, authorities said that one elderly man had suffered a heart attack when the turbulence hit and had died onboard. British media named the man as Geoffrey Kitchen, a grandfather and amateur dramatics performer who was on his way to Australia with his wife for a six-week holiday. The 211 passengers - including 56 Australians - and 18 crew on board were diverted to make an emergency landing in Bangkok after the turbulence hit, just a few hours away from their destination. Kittipong Kittikachorn, general manager of Thailand's Suvarnabhumi Airport, confirmed in a press conference that seven passengers were severely injured, and 23 passengers and nine crew members had moderate injuries. Sixteen with less serious injuries received hospital treatment and 14 were treated at the airport. One passenger, Jerry, recalled hitting his head on the overhead lockers when the turbulence hit. "My wife did (hit her head too), some poor people were walking around, ended up doing somersaults," he said, adding that his daughter was also injured and would likely stay in hospital for "a few days". "It was absolutely terrible. And then suddenly it stopped, and it was calm again, and the staff did their best to tend to the injured people." "There were a lot of them, and some of the staff were injured themselves." Another passenger recalled the moment the aircraft had begun “tilting up and there was shaking”. “So I started bracing for what was happening, and very suddenly there was a very dramatic drop,” 28-year-old Dzafran Azmir said. “Everyone seated and not wearing seatbelt was launched immediately into the ceiling." “Some people hit their heads on the baggage cabins overhead and dented it, they hit the places where lights and masks are and broke straight through it.” Singapore Airlines said the nationalities of the passengers were 56 Australians, two Canadians, one German, three Indians, two Indonesians, one from Iceland, four from Ireland, one Israeli, 16 Malaysians, two from Myanmar, 23 from New Zealand, five Filipinos, 41 from Singapore, one South Korean, two Spaniards, 47 from the UK and four from the US. In the hours after the traumatic event, Aviation consultant and pilot Tim Atkinson shared his theory on what caused the “very significant” incident. Atkinson told the BBC that in the increase in air turbulence can be linked to climate change, saying “it’s fairly clear” the Singapore Airlines flight “encountered atmospheric turbulence”. He also noted that the area — called the Intertropical Convergence Zone — is “renowned among pilots, and I dare say passengers, for turbulence”. “Despite abundant caution occasionally, there’s turbulence ahead which can’t be identified, and the unfortunate result of an encounter is injury and, very rarely, fatality,” he said. Mr Atkinson also noted that the larger the aircraft, “the worse the atmospheric perturbation, the disruption in the smoothness of the atmosphere, needs to be to cause major problems”. Image credits: Facebook / Twitter

Travel Trouble

Why do airlines charge so much for checked bags? This obscure rule helps explain why

<a href="https://theconversation.com/profiles/jay-l-zagorsky-152952">Jay L. Zagorsky</a>, <a href="https://theconversation.com/institutions/boston-university-898">Boston University</a> Five out of the six <a href="https://www.oag.com/blog/biggest-airlines-in-the-us">biggest U.S. airlines</a> have <a href="https://www.cnbc.com/2024/03/05/delta-is-the-latest-airline-to-raise-its-checked-bag-fee.html">raised their checked bag fees</a> since January 2024. Take American Airlines. In 2023, it cost US$30 to check a standard bag in with the airline; <a href="https://www.usatoday.com/story/travel/airline-news/2024/02/20/american-airlines-bag-fees-mileage-earning/72669245007/">today, as of March 2024, it costs $40</a> at a U.S. airport – a whopping 33% increase. As a <a href="https://www.bu.edu/questrom/">business school</a> <a href="https://www.bu.edu/questrom/profile/jay-zagorsky/">professor who studies travel</a>, I’m often asked why airlines alienate their customers with baggage fees instead of bundling all charges together. <a href="https://www.vox.com/2015/4/16/8431465/airlines-carry-on-bags">There are</a> <a href="https://www.usatoday.com/story/travel/columnist/2023/06/21/bag-fees-will-stay-a-while-cruising-altitude/70338849007/">many reasons</a>, but an important, often overlooked cause is buried in the U.S. tax code. <h2>A tax-law loophole</h2> Airlines pay the federal government <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D">7.5% of the ticket price</a> when <a href="https://www.pwc.com/us/en/services/tax/library/aircraft-club-nov-2023-air-transport-excise-tax-rates-for-2024.html">flying people domestically, alongside other fees</a>. The airlines dislike these charges, with their <a href="https://www.airlines.org/dataset/government-imposed-taxes-on-air-transportation/">trade association arguing</a> that they boost the cost to the consumer of a typical air ticket by around one-fifth. However, the U.S. Code of Federal Regulations <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D/section-49.4261-8">specifically excludes baggage</a> from the 7.5% transportation tax as long as “the charge is separable from the payment for the transportation of a person and is shown in the exact amount.” This means if an airline charges a combined $300 to fly you and a bag round-trip within the U.S., it owes $22.50 in tax. If the airline charges $220 to fly you plus separately charges $40 each way for the bag, then your total cost is the same — but the airline only owes the government $16.50 in taxes. Splitting out baggage charges saves the airline $6. Now $6 might not seem like much, but it can add up. Last year, passengers took <a href="https://www.transtats.bts.gov/Data_Elements.aspx?Data=1">more than 800 million trips on major airlines</a>. Even if only a fraction of them check their bags, that means large savings for the industry. How large? The government has <a href="https://www.bts.dot.gov/topics/airlines-and-airports/baggage-fees-airline-2023">tracked revenue from bag fees</a> for decades. In 2002, airlines charged passengers a total of $180 million to check bags, which worked out to around 33 cents per passenger. Today, as any flyer can attest, bag fees are a lot higher. Airlines collected over 40 times more money in bag fees last year than they did in 2002. When the full data is in for 2023, <a href="https://www.bts.dot.gov/baggage-fees">total bag fees</a> will likely top $7 billion, which is about $9 for the average domestic passenger. <a href="https://viewfromthewing.com/the-real-reason-airlines-charge-checked-bag-fees-and-its-not-what-you-think">By splitting out the cost of bags</a>, airlines avoided paying about half a billion dollars in taxes just last year. In the two decades since 2002, flyers paid a total of about $70 billion in bag fees. This means separately charging for bags saved airlines about $5 billion in taxes. <iframe id="88MYD" class="tc-infographic-datawrapper" style="border: none;" src="https://datawrapper.dwcdn.net/88MYD/2/" width="100%" height="400px" frameborder="0"></iframe> It seems clear to me that tax savings are one driver of the unbundling of baggage fees because of a quirk in the law. The U.S. government doesn’t apply the 7.5% tax to <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D/section-49.4261-3">international flights that go more than 225 miles</a> beyond the nation’s borders. Instead, there are fixed <a href="https://www.airlines.org/dataset/government-imposed-taxes-on-air-transportation">international departure and arrival taxes</a>. This is why major airlines charge $35 to $40 <a href="https://www.aa.com/i18n/travel-info/baggage/checked-baggage-policy.jsp">for bags if you’re flying domestically</a>, but don’t charge a bag fee when you’re flying to Europe or Asia. <h2>Do travelers get anything for that money?</h2> This system raises an interesting question: Do baggage fees force airlines to be more careful with bags, since customers who pay more expect better service? To find out, I checked with the Bureau of Transportation Statistics, which has been <a href="https://www.bts.gov/content/mishandled-baggage-reports-filed-passengers-largest-us-air-carriersa">tracking lost luggage for decades</a>. For many years, it calculated the number of mishandled-baggage reports per thousand airline passengers. The government’s data showed mishandled bags peaked in 2007 with about seven reports of lost or damaged luggage for every thousand passengers. That means you could expect your luggage to go on a different trip than the one you are taking about once every 140 or so flights. By 2018, that estimate had fallen to once every 350 flights. In 2019, the government <a href="https://www.bts.gov/topics/airlines-and-airports/number-30a-technical-directive-mishandled-baggage-amended-effective-jan">changed how it tracks</a> mishandled bags, calculating figures based on the total number of bags checked, rather than the total number of passengers. The new data show about six bags per thousand checked get lost or damaged, which is less than 1% of checked bags. Unfortunately, the data doesn’t show improvement since 2019. Is there anything that you can do about higher bag fees? Complaining to politicians probably won’t help. In 2010, two senators <a href="https://www.nj.com/business/2010/04/us_senators_present_bill_to_ba.html">tried to ban bag fees</a>, and their bill went nowhere. Given that congressional action failed, there’s a simple way to avoid higher bag fees: <a href="https://www.cnn.com/travel/article/packing-expert-travel-world-handbag/index.html">travel light</a> and <a href="https://www.nytimes.com/2023/07/08/opinion/carry-on-packing-airlines-lost-luggage.html">don’t check any luggage</a>. It may sound tough not to have all your belongings when traveling, but it might be the best option as bag fees take off.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/225857/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/jay-l-zagorsky-152952">Jay L. Zagorsky</a>, Associate Professor of Markets, Public Policy and Law, <a href="https://theconversation.com/institutions/boston-university-898">Boston University</a> This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/why-do-airlines-charge-so-much-for-checked-bags-this-obscure-rule-helps-explain-why-225857">original article</a>.

Travel Trouble

Backlash after airline starts weighing passengers

Finnair has announced that they will start weighing passengers and their luggage, as part of their latest data collection. The flagship airline for Finland has copped some backlash following this move, which they claim is designed to improve balance calculations which will enhance flight safety, according to the NY Post. “Finnair will collect data by weighing volunteering customers and their carry-on baggage at the departure gate,” according to a statement from the company. “The weighing is voluntary and anonymous, and the data will only be used to optimise Finnair’s current aircraft balance calculations.” The airline said that weighing passengers would help ensure that they wouldn't exceed the set maximum weight that a plane can bear before take off. “We use the weighing data for the average calculations required for the safe operation of flights, and the collected data is not linked in any way to the customer’s personal data,” head of Finnair’s ground processes, Satu Munnukka said. Munnukka also said that the airline won't ask for the passengers name or booking number. Many were left shocked by the move taking to X, formerly known as Twitter, to voice their fury. “#Finair are to start weighing their passengers? Have I read that correctly? I am utterly shocked! And disgusted,” wrote one person. “I will not be travelling via @Finair as I won’t be #fatshamed by a bloody airline. Am I alone? (ie I never weight myself: my choice)" another person tweeted. <blockquote class="twitter-tweet"> What do you make of this one then? An airline has announced it will begin weighing passengers with their carry-on luggage in order to better estimate the plane's weight before take-off. The controversial move comes from Finnish carrier Finnair, who told media they began… <a href="https://t.co/EqEyTQXROG">pic.twitter.com/EqEyTQXROG</a> — Darren Grimes (@darrengrimes_) <a href="https://twitter.com/darrengrimes_/status/1755276929853231333?ref_src=twsrc%5Etfw">February 7, 2024</a></blockquote> This comes after Air New Zealand announced that they too will weigh passengers travelling internationally in May last year. “We weigh everything that goes on the aircraft – from the cargo to the meals on-board, to the luggage in the hold,” Alastair James, Air New Zealand load control improvement specialist, said at the time. “For customers, crew and cabin bags, we use average weights, which we get from doing this survey.” Finnair joins Korean Air, Hawaiian Air, Uzbekistan Airways and Air New Zealand in the group of airlines that are weighing their customers. Image: Getty/ X

Travel Trouble

6 surprising secrets from airport insiders

Sometimes the truth can be hard to hear! Writing on Reddit, an anonymous forum, airport and airline employees have shared a series of revealing secrets about airport life Here are six of the most shocking truths from these anonymous airline insiders. 1. Locks on zippered suitcases aren’t that effective According to a Reddit user going under the name of royalsiblings, ““You can pop a zipper with a pen and drag the locked zipper pulls around the bag to close them back up. I've done this many times to identify bags that are tagless and locked.” 2. It might be a good idea to bring your own headphones Reddit user ichigo29 said, “I used to work for warehouse that supplied a certain airline with items. The headsets that are given to you are not new, despite being wrapped up. They are taken off the flight, “cleaned”, and then packaged again.” 3. Make sure you remove old flight tags Reddit user aurelius said, “Not a secret, just common sense; the reason some bags miss their flight or get misrouted is because passengers don't remove old tags. It confuses handlers as well as the conveyor belt scanners. I see it happen all the time.” 4. It’s a good idea to be kind to employees Reddit user ihatcoe said, “The nicer you are to us, the more we can do for you… Your neighbour is noisy? Tell us nicely and we might be able to get you a better seat.” 5. Buy or fly on a Tuesday in the US Redditor Drama_Llama said, “I work Revenue Management for an airline. On average, the cheapest time to BUY a ticket is Tuesday afternoon. The cheapest time to FLY is Tuesday, Wednesday, or Saturday. This applies to US flights in my experience.” 6. If you’re travelling with a pet, put its name on the carrier Redditor RabbitMix said, ““If you checked your dog there's about a 30 percent chance it's terrified before it even gets on the plane, who knows how scared it gets during the actual flight. Bag room agents will usually try to comfort a scared animal, but all we can really do is talk to it, so if you write your pet's name on their carrier it usually helps a lot.” Images: Getty

International Travel

World’s Best Airline crowned for 2023

Air New Zealand has received the top honour from the <a href="https://www.airlineratings.com/news/passenger-news/air-nz-named-airline-of-the-year-for-2023/">AirlineRatings.com Airline Excellence Awards</a>, taking home the coveted title of World’s Best Airline. It’s the seventh time the airline has been commended since 2013, for the likes of its innovative and multi-award-winning SkyNest economy beds, its operational safety, environmental leadership, and staff motivation. Competition was tough for the top five, with five editors looking at everything from major safety and government audits to 12 key factors including “fleet age, passenger reviews, profitability, investment rating, product offerings, and staff relations.” And while Air NZ had taken out second place to two-time-consecutive champ Qatar Airways in 2022, the situation flipped in 2023, with the airline beating out Qatar, Etihad, Korean Airlines, and Singapore for the prestigious win. As AirlineRatings’ Editor-in-Chief Geoffrey Thomas said, “in our objective analysis Air New Zealand came out number one in many key areas although it was a very close scoring for the top five. “Air New Zealand’s commitment to excellence in all facets of its business starts at the top with outstanding governance and one of the best executive teams in aviation through to a workforce that is delivering consistently to the airline’s strategy and customer promise. “Like all airlines across the globe Air New Zealand has faced severe disruptions during and after the pandemic and this year huge challenges from storms and cyclones. The airline has responded well. “Our editorial team was impressed by the airline’s commitment to the economy passenger and on long haul offers more comfort options than any other airline.” In response to the win, Air NZ’s CEO Greg Foran shared that the airline owed its success to the 12,000 members of staff “who wake up each morning to connect Kiwis with each other and the world.” He remarked that “it is a sign that we have got our swing back”, and like with many other airlines around the world, “we understand that our fantastic team faces difficulties in providing the service we strive for and that our customers expect. We’re working hard to address these challenges. “There is no doubt that we have more work to do to tackle customer concerns like wait times, on-time departures and arrivals, lost baggage, and refunds. We want to thank our customers for their patience and support as we work towards delivering the greatest flying experience on Earth.” Just missing out on the top five were Australia’s own Qantas and Virgin - coming in at sixth and seventh place respectively - although both airlines snagged number one positions in other categories. Qantas took out Best Lounges with its network of over 51 lounges across Australia and the rest of the world. Meanwhile, Virgin Australia/VirginAtlantic took home the title of Best Cabin Crew - in what marked their fifth victory in the category. And for anyone wondering how the rest of world’s top 25 premium airlines stacked up, here’s the complete list: Air New Zealand, Qatar Airways, Etihad Airways, Korean Air, Singapore Airlines, Qantas, Virgin Australia/Virgin Atlantic, EVA Air, Cathay Pacific Airways, Emirates, Lufthansa / Swiss, SAS, TAP Portugal, All Nippon Airways, Delta Air Lines, Air Canada, British Airways, Jet Blue, JAL, Vietnam Airlines, Turkish Airlines, Hawaiian, KLM, Alaska Airlines, and United Airlines. Images: Getty

International Travel

Airline sends woman 13 brand new suitcases as compensation

A woman has been left shocked and confused after being sent 13 brand new suitcases as compensation. Giséle Rochefort was flying with Delta Airlines in the US when her luggage was badly damaged on her flight. "Delta destroyed my suitcase. I filed a claim, they agreed to replace it," Rochefort explained in a now-viral TikTok video. Giséle’s suitcase had some of the fabric ripped off the cover, while one of the wheels had been completely knocked off. Soon after filing her claim with the airline, Rochefort received a notification that she had been issued a replacement for her luggage and it was ready to be picked up. However, she was greeted with 13 boxes, each one containing a new suitcase in varying sizes and designs: all the same brand of her destroyed luggage. <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: none !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; vertical-align: baseline; width: 610px; max-width: 100%; outline: none !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7205751910886837547&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40gisele_rochefort%2Fvideo%2F7205751910886837547%3Fq%3DGis%25C3%25A9le%2520Rochefort%26t%3D1678421013573&image=https%3A%2F%2Fp16-sign.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2F0c0dca39b4c14fafa59759c9312e38ad%3Fx-expires%3D1678442400%26x-signature%3DnoEZd10erItVG8BuGildr1uEaAk%253D&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> "I was crying laughing, It felt like an April Fools' prank. I thought I was done, only to realise 3 of the large bags had small ones inside them," she added in the comments section of her video. "I think they made a mistake," she added. Rochefort said the bags, which retail for as much as $300 (AUD) each, are currently stacked up on a wall at her home. "It's called interior design sweetie, look it up," she joked, adding, "Thanks Delta!" Her video has been viewed one million times, with many of her followers wondering how they can get their hands on such a haul. "I think I know what everyone is getting for their bday or the holidays," one commented. "Keep two and sell the rest," another suggested. "And here's an extra 12 Incase we break anymore," another joked. Image credits: TikTok

Travel Tips

Airlines to cough up millions in refunds and fines over delays and cancellations

Frustrated travellers subject to major delays or cancellations to their US flights could be entitled to a portion of $US 600 million ($NZ 978 million) in refunds from six airlines forced to refund their customers. The airlines have been ordered to pay back customers by the US Department of Transport as part of “historic enforcement actions”. Under US law, customers must be refunded by airlines or ticket agents if the airline cancels or significantly changes a flight to, from or within the US and they don’t want to accept the alternate offer. The department also ordered the airlines to pay a total of $US 7.25 million ($NZ 11.83 millIon) in fines for “extreme delays in providing refunds”. “When a flight gets cancelled, passengers seeking refunds should be paid back promptly. Whenever that doesn’t happen, we will act to hold airlines accountable on behalf of American travellers and get passengers their money back.” said U.S. Transportation Secretary Pete Buttigieg in <a href="https://www.transportation.gov/briefing-room/more-600-million-refunds-returned-airline-passengers-under-dot-rules-backed-new" target="_blank" rel="noopener">a press release</a> shared on Monday. “A flight cancellation is frustrating enough, and you shouldn’t also have to haggle or wait months to get your refund.” According to 7News.com.au, the refunds apply to both US and international travellers. The fines and refunds vary from airline to airline, with the affected airlines including: <ul> <li dir="ltr" aria-level="1"> Frontier Airlines - ordered to refund $US 222 million ($NZ 362.2 million) and pay $US 2.2 million ($NZ 3.6 million) in fines </li> <li dir="ltr" aria-level="1"> Air India - to pay back $US 121.5 million ($NZ million) and fined $US 1.4 ($NZ 2.3 million) </li> <li dir="ltr" aria-level="1"> TAP Portugal - with refunds totalling $US 126.5 million ($NZ 206.3 million) and fines of $US 1.1 million ($NZ 1.8 million) </li> <li dir="ltr" aria-level="1"> Aeromexico - to refund $US 13.6 million ($NZ 22.1 million) and pay $900,000 ($NZ 1.4 million) in fines </li> <li dir="ltr" aria-level="1"> El Al - due to pay $US 61.9 million ($NZ 100 million) in refunds and $900,000 ($$NZ 1.4 million) in fines </li> <li dir="ltr" aria-level="1"> Avianca - with total refunds of $US 76.8 million ($NZ 125.2 million) and a fine of $US 750,000 ($NZ 1.2 million) </li> </ul> Most of the fines will be paid to the Treasury Department, with the remainder to be credited based on airlines paying customers beyond the legal requirement. According to Blane Workie, the assistant general counsel for the Office of Aviation Consumer Protection DOT, the refunds have either already been made or customers should have been informed of them. Image: Getty Images

International Travel

Airline responds to "fat-shaming" onboard comments

Dr Sydney Watson – a US-based Australian journalist and political commentator – took to Twitter on October 11 to complain about being sat between two obese people on an American Airlines flight. Her mid-flight comments caused an immediate furore as she posted that “I am currently - literally - WEDGED between two OBESE people on my flight,” along with a photo of her personal space being invaded. “This is absolutely NOT acceptable or okay. If fat people want to be fat, fine. But it is something else entirely when I'm stuck between you, with your arm rolls on my body, for 3 hours. “I don't care if this is mean. My entire body is currently being touched against my wishes. I can't even put the arm rests down on either side because there's no f***ing room. “I'm sick of acting like fatness to this extent is normal. Let me assure you, it is not. “If you need a seat belt extender, you are TOO FAT TO BE ON A PLANE. “Buy two seats or don't fly.” <blockquote class="twitter-tweet"> I am currently - literally - WEDGED between two OBESE people on my flight. This is absolutely NOT acceptable or okay. If fat people want to be fat, fine. But it is something else entirely when I'm stuck between you, with your arm rolls on my body, for 3 hours. <a href="https://t.co/9uIqcpJO8I">pic.twitter.com/9uIqcpJO8I</a> — Dr. Sydney Watson (@SydneyLWatson) <a href="https://twitter.com/SydneyLWatson/status/1579609743244800006?ref_src=twsrc%5Etfw">October 10, 2022</a></blockquote> Dr Watson said she asked the passenger on her right if he wanted to move to sit next to his sister to which he declined. She continued the rest of her flight sitting uncomfortably with no air hostess offering to switch her seat. Her complaint went viral with the official American Airlines Twitter account responding to Dr Watson saying: “Our passengers come in all different sizes and shapes. We're sorry you were uncomfortable on your flight.” This however was not enough for Dr Watson who eventually found out that “what happened to me went against American Airlines own policies regarding overweight passengers.” A few days later after her initial flight, an American Airlines worker got in contact with Dr Watson apologising for the inconvenience and offered her a $150 Trip Credit. “I'd rather take the $150 American Airlines offered me as a refund and give it to someone who needs a PT or a gym membership,” she tweeted in response. Still furious at what occurred on the flight, Dr Watson said she has no regrets over being in the news for fat shaming. “I'm not sorry. I meant everything I said. Justifying obesity is NOT OKAY,” she said. “And, rock on to anyone trying to lose weight and change their lives. I believe in you.” Images: Twitter/Instagram

Travel Trouble

Airline havoc and lost luggage become major headache for cruise-goers

With airlines across the globe making headlines for delays, <a href="https://www.oversixty.com.au/travel/travel-trouble/qantas-loses-woman-s-luggage-that-contains-her-mother-s-ashes" target="_blank" rel="noopener">losing passengers’ luggage</a>, and a host of other issues, it might seem that going on a cruise would be a safer option. But many cruise-goers have faced even more significant problems as a result of waylaid luggage, with some telling <a href="https://www.businessinsider.com/lost-luggage-cruise-vacation-travel-transport-europe-trip-airport-airline-2022-8" target="_blank" rel="noopener">Business Insider</a> that they had to choose whether to stay at the airport to find out what happened to their luggage or make it in time for their cruise boarding time. For Ed Perry and his wife, who flew from North Carolina to Amsterdam for a two-week cruise to Budapest and Hungary, flight delays, route changes and having to check their hand luggage resulted in both their carry-on bags and their hold luggage being lost. “It was a disaster from start to finish,” Mr Perry told Insider. He added that he and his wife couldn’t shop for clothes when their ship docked because they’d paid for excursions, but that other passengers stepped in to lend them clothes. Todd McCloud Jr said losing his luggage after last-minute flight changes “put a dampener on our whole trip”. He said a staff member told him his bags would arrive on another flight and be taken straight to the port where his family’s cruise around the Caribbean would be departing from, but that the bags ultimately never arrived. “I’m lucky that I didn’t put our birth certificates in those bags or else we wouldn’t have been able to go on that cruise at all,” Mr McCloud said. Fortunately, his bags were waiting for him when he returned to the airport, along with a voucher and a cheque from Southwest, the airline he flew with, to cover the cost of the replacement items he purchased during the trip Other passengers shared how their luggage was lost during layovers, with some bags being passed between multiple airports as airlines tried to follow cruise itineraries to match up the luggage with their rightful owners. Thomas Hatch, who was meant to arrive in Rome for a 10-day Celebrity Cruises trip around Europe, said a total of eight bags belonging to him and three other passengers failed to arrive in time. British Airways staff told Mr Hatch that the luggage would be flown to Rome on a later flight, but the flight’s cancellation resulted in six of the bags being sent to Athens the day before Mr Hatch’s ship docked there. Despite matching his itinerary, Mr Hatch said the airport was “overwhelmed” with luggage and wouldn’t let the ship's porter collect the bags. He said two of his bags were sent to Thessaloniki Airport in Greece, despite the ship never stopping there. Another passenger, who wished to remain anonymous so as not to jeopardise her chances of compensation, shared photos of luggage tags from her bag, which showed the airline apparently sent it to four European airlines in failed attempts to match up with her cruise. While passengers said they struggled to get help from the airlines, cruise lines went out of their way to be of assistance. Mr Perry said Viking “bent over backwards for us”, with staff lending him their mobile phones so he could call Air Canada, who he said were difficult to reach during the trip and never offered to send his luggage to other ports. Zoe Greenberg had a similar experience to Mr Perry, sharing that Air Canada was “impossible to reach” despite her calling them daily and her husband spending three-and-a-half hours on hold on one occasion. “They had no idea where our bags were,” she said. On the other hand, both Mr Perry and Ms Greenberg said their cruise lines also waived laundry fees during their trip. When she arrived back at Barcelona airport, Ms Greenberg said her husband found her luggage in a storage room “with thousands of bags” but that he didn’t receive his until 26 days after their trip. Image: Getty Images

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Airlines to cough up millions in refunds and fines over delays and cancellations

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Airline havoc and lost luggage become major headache for cruise-goers