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Readers response: What was the worst hotel experience you had?

<p>We asked our readers to share their stories of the worst hotel experience that have endured while on holiday, and the response was overwhelming. Here's what they said. </p> <p><strong>Deedee Cullum</strong> - At a 5 star in Beijing. Arrived from the airport after 1am. Let into the room to find it occupied with someone having a bath. Instead of changing our room we waited in the lobby for 1 and 1/2 hours while they changed to the correct room and cleaned ours. The wet towels were neatly folded on the towel rack and the used soap was on the basin. When I turned the bedside light on I got a shock. To be fair management were most apologetic and gave us free dining in their top restaurant for the 4 days we were there. It was a few years ago but never forgotten.</p> <p><strong>Bruce Hopkins</strong> - I stopped at a Hotel in Hobart, arrived in the afternoon, checked out the next day, the whole time I stopped there, I never saw anyone on reception or any staff at all. Creepiest hotel I stayed in.</p> <p><strong>Carol Henwood</strong> - When we went to have a shower, and the towels disintegrated! The shower had black mould in all the corners. The carpet was so sticky, we kept our shoes on.  We slept on top of the bed as the sheets were crumpled and smelly. What a night.</p> <p><strong>Sheila Kell </strong>- When my eldest son was about 2 years old we took a holiday to Shute Harbour in QLD and in middle of night we heard lots of scratching so turned on light and sat up in bed and there were hundreds of field mice crawling up walls and back of bed. They apparently were having a plague, but we dressed and left. Couldn't sleep in that motel.</p> <p><strong>Christine Warner</strong> - A country pub only option one night. Our room has no lock on the door, and there were gaps in the floorboards so we could see straight down to the bar where it was very noisy. We had already been warned of people breaking in to hotel and motel rooms in that region, so we slept in the car and returned to the room in the morning for a shower.</p> <p><strong>Helen Wilson</strong> - In Singapore, they gave us a “free” breakfast while someone rummaged through our belongings and took stuff.</p> <p><em>Image credits: Shutterstock </em></p> <p><em> </em></p>

Travel Trouble

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Hotel booking sites actually make it hard to get cheap deals, but there’s a way around it

<p><em><a href="https://theconversation.com/profiles/peter-martin-682709">Peter Martin</a>, <a href="https://theconversation.com/institutions/crawford-school-of-public-policy-australian-national-university-3292">Crawford School of Public Policy, Australian National University</a></em></p> <p>Booking a place to stay on holidays has become a reflex action.</p> <p>The first thing many of us do is open a site such as <a href="https://www.wotif.com/">Wotif</a>, <a href="https://au.hotels.com/?locale=en_AU">Hotels.com</a> or <a href="https://www.trivago.com.au/">trivago</a> (all of which are these days owned by the US firm <a href="https://www.accc.gov.au/media-release/accc-will-not-oppose-expedia%E2%80%99s-proposed-acquisition-of-wotif">Expedia</a>), or their only big competitor, <a href="https://www.booking.com/">Booking.com</a> from the Netherlands.</p> <p>Checking what rooms are available – anywhere – is wonderfully easy, as is booking, at what usually seems to be the lowest available price.</p> <p>But Australia’s Assistant Competition Minister Andrew Leigh is concerned there might be a reason the price seems to be the lowest available. It might be an <a href="https://ministers.treasury.gov.au/ministers/andrew-leigh-2022/media-releases/supporting-tourism-and-accommodation-providers-set-their">agreement not to compete</a>, or the fear of reprisals against hotel owners who offer better prices.</p> <h2>Agreements to not compete</h2> <p>Leigh has asked the treasury to investigate, and if that’s what it finds, it may be the booking sites have the perverse effect of keeping prices high, especially when the substantial fees they charge hotels are taken into account.</p> <p>For now, the treasury is seeking information. It has set a deadline of <a href="https://treasury.gov.au/consultation/c2022-338978">January 6</a> for hotel operators and booking sites to tell it:</p> <ul> <li> <p>the typical fees charged by online booking platforms</p> </li> <li> <p>the details of any agreements not to compete on price</p> </li> <li> <p>whether hotels that try to compete get ranked lower on booking sites.</p> </li> </ul> <p>What’s likely to come out of it is a ban on so-called price-parity clauses that prevent discounting, or a ban on “algorithmic punishment,” whereby hotels that do discount get pushed way down the rankings on the sites.</p> <p>But in the meantime, there are things we can do to get better prices, and they’ll help more broadly, as I’ll explain.</p> <h2>Flight Centre precedent</h2> <figure class="align-right zoomable"></figure> <p>Back in 2018, in a case that went all the way to the High Court, the Australian Competition and Consumer Commission (ACCC) forced <a href="https://www.accc.gov.au/media-release/flight-centre-ordered-to-pay-125-million-in-penalties">Flight Centre</a> to pay a penalty of A$12.5 million for attempting to induce airlines not to undercut it on ticket prices.</p> <p>That the ACCC eventually won the case might be an indication price-parity clauses are already illegal under Australian law. But it’s a difficult law to enforce. This is why the treasury is considering special legislation of the kind in force in France, Austria, Italy and Belgium.</p> <p>The ACCC has known for some time that Expedia and Booking.com have included clauses in their contracts preventing hotels offering the same room for any less than they do, even directly.</p> <p>Rather than take the big two to court, in 2016 the ACCC “reached agreement” with them to delete the clauses that prevented hotels offering better deals <a href="https://www.accc.gov.au/media-release/expedia-and-bookingcom-agree-to-reinvigorate-price-competition-by-amending-contracts-with-australian-hotels">face-to-face</a>.</p> <h2>The concession that conceded little</h2> <p>From then on, hotels were able to offer better deals than the sites over the phone or in person, but not on their own websites. Given we are less and less likely to walk in off the street or even use the phone to book a hotel, it wasn’t much of a concession.</p> <p>Then, in 2019, with the Commission under renewed pressure from hotel owners for another investigation, Expedia (but not Booking.com) reportedly <a href="https://www.smartcompany.com.au/business-advice/competition/expedia-allow-hotels-undercut-prices-online/">waived</a> the rest of the clauses, giving hotel owners the apparent freedom to advertise cheaper prices wherever they liked including on their own sites without fear of retribution.</p> <p>Except several appear to fear retribution, and very few seem to have jumped at the opportunity.</p> <h2>Algorithmic punishment</h2> <p>An Expedia spokesman gave an indication of what might be in store when he was quoted as saying a hotel that undercut Expedia might “find itself ranked <a href="https://www.smartcompany.com.au/business-advice/competition/expedia-allow-hotels-undercut-prices-online/">below its competitors</a>, just as it would if it had worse reviews or fewer high-quality pictures of its property”.</p> <p>Being ranked at the bottom of a site is much the same as not being ranked at all, something Leigh refers to as “algorithmic punishment”.</p> <p>It’s not at all clear the present law prevents it, which is why Leigh is open to the idea of legislating against it.</p> <p>Although you and I may not often think about what hotels are paying to be booked through sites such as Wotif and Booking.com, and although what’s charged to the hotel isn’t publicised, it appeard to be a large chunk of the cost of providing the room.</p> <p>One figure quoted is <a href="https://www.smartcompany.com.au/industries/tourism/online-travel-booking-fed-up-small-businesses-call-accc-action/">20%</a>. Leigh says hotel owners have told him the fees are in the “<a href="https://ministers.treasury.gov.au/ministers/andrew-leigh-2022/transcripts/interview-geraldine-doogue-abc-saturday-extra">double digits</a>”, something he says is quite a lot when you consider the sites don’t need to clean the toilets, change the sheets or help on the front desk.</p> <h2>‘Chokepoint capitalism’</h2> <p>What this seems to mean (the treasury will find out) is almost all bookings are more expensive than they need to be because firms that sit at the “<a href="https://theconversation.com/chokepoint-capitalism-why-well-all-lose-unless-we-stop-amazon-spotify-and-other-platforms-squeezing-cash-from-creators-194069">chokepoint</a>” between buyers and sellers are squeezing sellers.</p> <p>A hotel could always abandon the sites and offer much cheaper prices, but for a while – perhaps forever – it will be much harder to find.</p> <p>In their defence, the operators of the platforms might say they need to get the best offers from hotels in order to make it worthwhile for the operators to invest in their sites, an argument the treasury is inviting them to put.</p> <p>In the meantime, with some hotels reluctant to put their best rates on their websites, but with them perfectly able to offer better rates over the phone, there’s a fairly simple way we can all get a better deal – and help fix the broader problem by weight of numbers.</p> <p>If we look up the best deal wherever we want online, and then phone and ask for a better one (or a better room), we might well find we get it. We might be saving the owner a lot of money.</p> <p>Leigh reckons the more we do ring up, the more the sites might feel pressure to discount their own fees, helping bring prices down even before he starts to think about writing legislation.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/196460/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /></p> <p><a href="https://theconversation.com/profiles/peter-martin-682709"><em>Peter Martin</em></a><em>, Visiting Fellow, <a href="https://theconversation.com/institutions/crawford-school-of-public-policy-australian-national-university-3292">Crawford School of Public Policy, Australian National University</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/hotel-booking-sites-actually-make-it-hard-to-get-cheap-deals-but-theres-a-way-around-it-196460">original article</a>.</em></p>

Travel Trouble

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The good, the bad and the awful – how businesses reacts to online reviews

<p><em><a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a></em></p> <p>Every day travellers across the globe are flocking to popular destinations, eager to relax and create memories.</p> <p>Alongside packing and planning, many turn to online reviews to choose the perfect hotel, restaurant, or activity. These reviews, often shared enthusiastically or with a hint of frustration, play a key role in shaping our experiences. But what happens to these reviews once they are posted? Do businesses truly read them, and if so, do they make changes based on customer feedback?</p> <p>The short answer is yes, businesses do read reviews and often act on them. In fact, for many, it’s a crucial part of their <a href="https://www.sciencedirect.com/science/article/abs/pii/S004016252100384X">customer engagement strategy</a>. Reviews offer a treasure trove of insights, from customer satisfaction and service quality to product usability and pricing perceptions. But beyond the numbers and star ratings, reviews provide a story of the customer experience that can highlight strengths and reveal weaknesses.</p> <p>Businesses, particularly in competitive industries like hospitality, often have dedicated teams or <a href="https://broadly.com/blog/reputation-management-tools/">software tools</a> to monitor reviews across platforms like Tripadvisor, Google, and Yelp. These tools can aggregate reviews, analyse sentiments, and even benchmark against competitors.</p> <p>For example, a hotel chain may use these insights to identify common themes in guest feedback, such as complaints about check-in delays or praises for room cleanliness. By doing so, they can prioritise issues and respond effectively.</p> <p>However, reading reviews is just the beginning. The real value lies in how businesses respond to them, and whether they take actionable steps to address the feedback. In many cases, customer reviews have become catalysts for change. For instance, a recurring complaint about outdated decor might prompt a hotel to refurbish its rooms. Similarly, consistent praise for a friendly staff member can lead to rewards or recognition programmes, boosting employee morale and enhancing the overall guest experience.</p> <p><a href="https://ieeexplore.ieee.org/document/10614398">Some businesses</a> go a step further by engaging directly with reviewers. This engagement can take various forms, from public responses thanking customers for their feedback to private messages addressing specific concerns. <a href="https://www.emerald.com/insight/content/doi/10.1108/ITP-09-2018-0415/full/html">Such interactions</a> not only show that a business values its customers, but also humanises the brand, fostering trust and loyalty. A well-handled response to a negative review can even turn a dissatisfied customer into a loyal advocate.</p> <h2>The role of negative reviews</h2> <p>Negative reviews, while often dreaded by businesses, are an essential component of the feedback process. They provide honest, often blunt insights into what went wrong and where improvements are needed. For instance, during the holiday season, a restaurant might receive complaints about long wait times or underwhelming festive menus. Instead of viewing these reviews as setbacks, savvy businesses see them as opportunities to refine their offerings and enhance customer satisfaction.</p> <p>In some cases, businesses have <a href="https://ieeexplore.ieee.org/document/10614398">used negative reviews</a> as a springboard for innovation. A restaurant receiving feedback about limited vegetarian options might introduce new menu items, attracting a broader clientele and boosting sales. Similarly, a hotel criticised for lack of amenities might invest in additional facilities, improving its appeal and competitiveness.</p> <p>As technology evolves, the landscape of customer reviews and business responses is also changing. The rise of artificial intelligence and machine learning that uses algorithms has made it easier for businesses to analyse vast amounts of feedback and identify trends quickly. This capability allows for more proactive responses, with businesses anticipating issues before they become widespread problems.</p> <p>Moreover, the increasing use of video and photo reviews adds a new dimension to customer feedback. <a href="https://www.emerald.com/insight/content/doi/10.1108/JPBM-01-2019-2194/full/html?casa_token=adZDhhc3f0IAAAAA:7jPn1_y31gfB4BjJjLdl8QnnFixO3XCEOKbtemd0N2vhh_UCEHa1vjisRj3X3K1iw7UIRL1yylJGN6CCqPbW1Bs4CoSto1x0M1ntb_RtD7z-ZXHzj7Q">Visual reviews</a> can provide a more vivid portrayal of experiences, from showcasing a beautifully plated dish to highlighting a less-than-sparkling pool.</p> <p>Businesses are adapting to this trend by incorporating user-generated content into their marketing strategies, showcasing real-life customer experiences to attract new clients.</p> <p>However, the rise of fake reviews is a growing concern. In 2023, the popular travel website Tripadvisor <a href="https://www.tripadvisor.com/TransparencyReport2023#group-section-Fake-Reviews-HZjJZOxSZ4">saw an overwhelming influx</a> of user-generated content, with over 30 million reviews, however, amid this vast pool of feedback, 1.3 million reviews were flagged as fraudulent and subsequently removed.</p> <p>In the end, customer reviews are not just fleeting opinions left in the digital atmosphere. They are valuable conversations between businesses and their customers. For businesses, reviews offer an opportunity to understand their clients’ needs, address concerns, and celebrate successes. That is why businesses like <a href="https://www.aboutamazon.com/news/policy-news-views/how-ai-spots-fake-reviews-amazon">Amazon are using AI</a> to manage the reviews.</p> <p>By reading, responding, and, most importantly, acting on reviews, businesses can foster a loyal customer base and continually improve their offerings. So, the next time you leave a review, remember that someone is listening, and your words may just be the catalyst for positive change.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/236194/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /></p> <p><em><a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, Lecturer in Digital Marketing, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, AI Strategist and Professor of Digital Strategy, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, Professor of Strategy and Economic Organisation, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-good-the-bad-and-the-awful-how-business-reacts-to-online-reviews-236194">original article</a>.</em></p>

Travel Trouble

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"Best country in the world" crowned for the third year in a row

<p>The best countries in the world have been ranked according to a new survey, with Switzerland taking out the top spot for the third year in a row. </p> <p>According to new data released by <a href="https://www.usnews.com/news/best-countries/rankings" target="_blank" rel="noopener">US News &amp; World's report</a> in its annual Best Countries rankings, the small European nation has been dubbed the "best country in the world" for 2024. </p> <p>Among the top 25 list, 15 European countries nabbed spots, east and southeast Asia claimed four spots, and the Middle East took two spots, with North America and Oceania taking two spots each. </p> <p>The ranking was made based on the views of 17,000 people, who assessed how well each nation ranked on categories including power, openness for business and cultural influence. </p> <p>At the top of the ranking was Switzerland, which has been at the top of the table nearly every year since 2017, with the report saying the country was "bolstered by notable performances in three of the heaviest-weighted subrankings: quality of life, entrepreneurship and social purpose."</p> <p>Japan claimed second spot on the list for the first time, climbing four spots from last year's ranking, for its high rankings in the entrepreneurship and movers categories. </p> <p>Australia came in fifth place this year (down from fourth in 2023), ranking high in quality of life and social purpose, while New Zealand came in ninth place (down from eighth in 2023).</p> <p>Check out the top 25 best countries list below. </p> <p>1. Switzerland</p> <p>2. Japan </p> <p>3. United Stated of America</p> <p>4. Canada</p> <p>5. Australia</p> <p>6. Sweden</p> <p>7. Germany </p> <p>8. United Kingdom</p> <p>9. New Zealand </p> <p>10. Denmark </p> <p>11. Norway</p> <p>12. France </p> <p>13. The Netherlands</p> <p>14. Singapore</p> <p>15. Italy </p> <p>16. China</p> <p>17. United Arab Emirates </p> <p>18. South Korea</p> <p>19. Spain</p> <p>20. Finland</p> <p>21. Austria</p> <p>22. Iceland </p> <p>23. Belgium </p> <p>24. Ireland </p> <p>25. Qatar</p> <p><em>Image credits: Shutterstock </em></p>

International Travel

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Funniest joke of the Edinburgh Fringe Festival crowned

<p>The funniest joke of the Edinburgh Fringe Festival has been crowned, with the top ten hilarious quips also receiving honourable mentions. </p> <p>Thousands of performers flock to Scotland's capital each year to entertain and delight crowds at the Fringe in all areas of the arts, including live comedy. </p> <p>For the last 15 years, British entertainment channel U&amp;Dave, owned by British broadcaster UKTV, has handed out the "Funniest Joke of the Fringe Award" by popular vote. </p> <p>Despite coming up against fierce competition, comedian Mark Simmons won with his joke, "I was going to sail around the globe in the world's smallest ship but I bottled it."</p> <p>A panel that included leading UK comedy critics and comedians attended hundreds of shows across the festival and submitted their 10 top jokes, before a shortlist of gags were anonymised was presented to 2,000 members of the British public to vote on the one that evoked the most laughter.</p> <p>Upon winning the prestigious award, Simmons, who was at the Fringe celebrating his 10 year anniversary as a stand-up comedian, said, "I'm really chuffed to win U&amp;Dave's Funniest Joke of the Fringe. I needed some good news as I was just fired from my job marking exam papers, can't understand it, I always gave 110%."</p> <p>Check out the list of the top ten jokes from the Edinburgh Fringe Festival as voted by the public below. </p> <p>1. "I was going to sail around the globe in the world's smallest ship but I bottled it." Mark Simmons</p> <p>2. "I've been taking salsa lessons for months, but I just don't feel like I'm progressing. It's just one step forward… two steps back." Alec Snook</p> <p>3. "Ate horse at a restaurant once - wasn't great. Starter was all right but the mane was dreadful." Alex Kitson</p> <p>4. "I sailed through my driving test. That's why I failed it." Arthur Smith</p> <p>5. "I love the Olympics. My friend and I invented a new type of relay baton: well, he came up with the idea, I ran with it." Mark Simmons</p> <p>6. "My dad used to say to me 'Pints, gallons, liters' – which, I think, speaks volumes." Olaf Falafel</p> <p>7. "British etiquette is confusing. Why is it highbrow to look at boobs in an art gallery but lowbrow when I get them out in Spoons?" Chelsea Birkby</p> <p>8. "I wanted to know which came first the chicken or the egg so I bought a chicken and then I bought an egg and I think I've cracked it." Masai Graham</p> <p>9. "My partner told me that she'd never seen the film Gaslight. I told her that she definitely had." Zoë Coombs Marr</p> <p>10. "The conspiracy theory about the moon being made of cheese was started by the hallouminati." Olaf Falafel</p> <p><em>Image credits: Instagram </em></p>

International Travel

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Expert reveals why you shouldn’t use hotel hair dryers

<p dir="ltr">An expert has shared why you should avoid using hair dryers that are provided in hotels. </p> <p dir="ltr">Many travellers rely on these handy devices that are often found in bathroom drawers in hotels, instead of packing your own hair dryer that can often take up valuable luggage space. </p> <p dir="ltr">However, trichologist Jacqui McIntosh, who focuses on diseases related to the scalp and hair, said travellers should avoid these appliances at all costs. </p> <p dir="ltr">According to the expert, there's a high chance there are bacteria and germs lurking inside the hair dryer that have been passed between hotel guests.</p> <p dir="ltr">"Using a hairdryer riddled with bacteria and germs does pose health risks and can be detrimental to your hair health," she told <em>The Mirror</em>. </p> <p dir="ltr">McIntosh says when the microorganisms inside a hairdryer make their way onto your hair and scalp, "they can spark infections and irritations, disrupting your hair follicles and slowing down healthy growth."</p> <p dir="ltr">Even without the worry of bacteria and germs, there's a chance of dust and mould lurking inside the appliance, which she says are "troublemakers for your scalp".</p> <p dir="ltr">"Neglected hair dryers are time bombs waiting to go off. Debris buildup inside the device spells overheating, increasing the risk of singeing your hair or scalp," she explained.</p> <p dir="ltr">McIntosh also clarified that, as pointed out in a 2009 study, hairdryers are one of the handful of items that are missed by hotel cleaning staff, so next time you’re staying in a hotel, probably best to bring your own hair dryer. </p> <p dir="ltr"><em>Image credits: Shutterstock </em></p>

Travel Trouble

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Motive and cause of death revealed after six found dead in luxury hotel

<p>Six people found dead in a luxury hotel room in central Bangkok are believed to have died due to poisoning, according to Thai police. </p> <p>Authorities shared photo of the teacups found in the room on the fifth floor of the hotel, revealing they found traces of cyanide in the cups. </p> <p>The bodies of two American and four Vietnamese nationals were found by hotel staff on Tuesday evening, after staff entered the room to inform them it was past check out time. </p> <p>The group, made up of three men and three women aged between 37 and 56, likely drank from tea and coffee cups laced with cyanide following a dispute linked to bad investments, Thai police said on Wednesday.</p> <p>Photos of the crime scene released by authorities show a lack of struggle and violence, instead showing bodies scattered around the room among plates of untouched food, and two thermos flasks and cups.</p> <p>Initial examinations revealed the presence of cyanide in six cups, according to police.</p> <p>“The mouths and nails on all the bodies turned purple, showing a lack of air could be a joint reason of the cause of the death,” forensic doctor Kornkiat Vongpaisarnsin, told a press conference at the Chulalongkorn University.</p> <p>“We presume they all died from cyanide which causes a lack of air in some organs,” he added.</p> <p>Authorities initially said they were searching for a seventh person who was part of the hotel booking, but on Wednesday they dismissed this line of inquiry, saying they believe one of the dead people poisoned the others with the deadly fast-acting chemical cyanide.</p> <p>“We are convinced that one of the six people found dead committed this crime,” said Noppasil Poonsawas, a deputy commander of Bangkok police.</p> <p>That person, police said, had ordered the food and tea to the room and “looked under stress” when staff arrived.</p> <p>After conducting interviews with hotel staff, Noppasin said one of the members of the group was alone in the room when the food arrived and was later joined by the other guests.</p> <p>He added that the incident was likely linked to a “personal matter” and not related to organised crime as interviews carried out with relatives of the dead indicated a dispute over debt.</p> <p>“One of the relatives said one of the deceased was an investment agent and all (the deceased) invested, but the business was not going as expected. They made an appointment to discuss the matter in Thailand,” Noppasin said.</p> <p>Police believe that the woman who poisoned the group did so after she accrued huge debts related to an investment in a hospital in Japan, according to police sources cited by Vietnamese media. </p> <p>She had allegedly convinced a married couple and two other victims among the dead to pour funds into the project, but they had reportedly lost roughly $280,000 AUD as a result. </p> <p>Tran Dinh Dung, the father of one of the victims, said his 37-year-old son was due to return to Vietnam last Sunday.</p> <p>“I kept calling him but couldn’t get through so I was very worried, but I didn’t expect him to die in Thailand,” Dung said in an interview with Vietnam’s Thanh Nien newspaper.</p> <p>“Phu’s mother has fainted countless times, she could not bear this shock,” he said.</p> <p><em>Image credits: AFP/Anusak Laowilas/NurPhoto/Shutterstock Editorial</em></p>

Legal

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Six people found dead in luxury hotel

<p>A disturbing theory has emerged after six people were found dead in a luxury hotel room in central Bangkok. </p> <p>According to Bangkok’s Metropolitan Police commissioner Thiti Saengsawang, hotel staff at the Grand Hyatt Erawan discovered the bodies of six people in a fifth-floor room after they missed check out time by more than 24 hours.</p> <p>After concluding that the incident did not appear to be a robbery and none of the bodies showed any signs of physical violence, Thai Police are exploring the possibility that the people were poisoned.</p> <p>Police shared that they "needed to find out the motives", and that the deaths were the result of a "killing", not a suicide.</p> <p>Authorities conformed they are investigating the potential poisoning after Thiti said cups with traces of a white powder were located in the room, along with untouched food that had been ordered earlier.</p> <p>As police continue their investigation into the shocking deaths, they are currently searching for a seventh person who was part of the hotel booking and is now a possible suspect.</p> <p>Two of the dead were US citizens of Vietnamese background, while the other four were Vietnamese nationals.</p> <p>Thiti said police believe one member of the group had tried to reach the door to escape but fell and died before they could get there.</p> <p>The Thai government issued a statement after the killings, with Thai Prime Minister Srettha Thavisin saying, "There were no signs of a struggle," adding, "We need to conduct an autopsy."</p> <p>He also "ordered all agencies to urgently take action to avoid impact on tourism,” given that the luxury hotel is situated in a popular tourist area.</p> <p><em>Image credits: BBC / Royal Thai Police </em></p>

Travel Trouble

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"Expectation vs Reality": Woman's reaction to hotel scam

<p>A woman was left outraged after forking out on a hotel room with a gorgeous sea view, only to find out she had fallen for a scam. </p> <p>Influencer Clarisa Murgia paid an obscene amount of money for the room with a view, which was advertised as part of a holiday of a lifetime across Europe. </p> <p>Expecting  blue seas, sailing boats and a view of the mountain range, the influencer was utterly disappointed when she found out that the breathtaking views was nothing but a poster attached to the wall of the building outside her window. </p> <p>She shared footage of the "view" on TikTok, with the caption "Expectation vs Reality" and from one angle the poster looked just like the real thing. </p> <p>But as she pans to the another side, the massive poster emerges attached to a crumbling white wall, with her actual view being rows of barred white windows and a dingy alley. </p> <p>"Someone rented a B&amp;B with a sea view. I feel scammed, guys," the influencer added. </p> <p>"No one has ever deceived me like this before, hahaha."</p> <p>The video racked up over 2.5million views, with many joking about her unfortunate situation. </p> <p>"Not even my ex lied that much," one joked. </p> <p>"My luck in life is summarised in this video," another added. </p> <p>"That's why I always look at the location so I don't fail," a third wrote. </p> <p><em>Images: TikTok</em></p> <p> </p>

Travel Trouble

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10 tips for a better night’s sleep in a hotel room

<p>From noisy neighbours to unbearable bedding, a good night’s sleep in a hotel room can be hard to come by. Here are 10 tips to help you get decent shut eye.</p> <p><strong>1. Book a room midway down a hallway</strong></p> <p>This is generally the quietest part of the floor, way from ice and wending machines, laundry facilities, exits, closets and any other places where sudden noises might occur.</p> <p><strong>2. Try to avoid rooms facing a pool</strong></p> <p>While the view is something to admire, pools can also be the sight of noise generating late-night gathering and any sounds generally echo loudly off the water.</p> <p><strong>3. Inquire at the front desk about pillow options</strong></p> <p>If the wrong pillow gives you back or neck pain have a chat to the front desk when checking in. Most hotels stock pillows of varying firmness, and can offer a better fit.</p> <p><strong>4. Pack earplugs and eyeshades</strong></p> <p>When you’re struggling to get to sleep the tiniest noise or ray of light can end up being a huge distraction. Nip this in the bud by packing earplugs and eyeshades.</p> <p><strong>5. Turn your mobile phone off</strong></p> <p>Mobile notifications can be a huge distraction (particularly when they’re coming from friends and family in different time zones). Turn your phone off, and enjoy the bliss. </p> <p><strong>6. Make use of your ‘do not disturb’ sign</strong></p> <p>If you’re planning to sleep in make sure you put your ‘do not disturb’ sign on the outside doorknob, otherwise you might get a rude awakening from a housekeeper.</p> <p><strong>7. Report any noises immediately</strong></p> <p>Sometimes a quick pound of the wall will quiet down a noisy neighbour, but this doesn’t always work. If the people in the room next to you won’t keep quiet, make sure you let the front desk know and they can take the necessary actions.</p> <p><strong>8. Adjust the room temperature</strong></p> <p>Most people sleep better in a cooler room, so make sure you adjust the temperature to whatever is the best fit for you to get sleep. Even just opening the window a tiny little crack can make a big difference in terms of your overall comfort levels.</p> <p><strong>9. Ask the front desk about blackout shades</strong></p> <p>Particularly if you’re staying in a city that’s full of lights, noises and distractions, blackout shades can provide you with a level of peace and comfort that will help you sleep.</p> <p><strong>10. Consider bringing your own sheets</strong></p> <p>Particularly if you’ve got skin sensitives, it’s generally a good idea to bring your own sheets (if you’ve got enough space). The familiar scent and feel will really help you sleep.</p> <p><em>Image credits: Shutterstock</em></p>

Travel Tips

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The truth about hotel bathrobes

<p>When the time comes to check out of a hotel, it is hard to resist the urge to search the room for any freebie items that can we can slip into our suitcase.</p> <p>Robes and slippers are the hotel items that cause the most confusion among guests about whether they can take them home without any consequence.</p> <p><a href="https://www.escape.com.au/travel-advice/to-steal-or-not-to-steal-what-you-can-and-cant-take-from-hotel-rooms/news-story/7fa7f374957edf51512c0c5dc62f4ed2" target="_blank" rel="noopener"><em><strong><span style="text-decoration: underline;">Escape</span></strong></em></a> has revealed that robes are off limits for most hotels and that guests will also be hit with an extra charge if one goes missing.</p> <p>Hotel bathrobes are laundered and then reused for the next guest.</p> <p>However, most hotels do not mind if slippers are taken by guests because they will not be used again.</p> <p>“Slippers won’t be used again,” explained Hotels.com marketing manager David Spasovic. </p> <p>“So you may as well stash them away for you to use on your next flight – they’re ideal for wearing on a long haul. Hold back on the robe though.”</p> <p>There are plenty other items that are up for the taking at hotel rooms, but it is important to make sure you don’t get too carried away.</p> <p>“The general rule of thumb is that if it can't be reused then it can be taken,” said David. </p> <p>“Miniature toiletries, shower caps, combs, disposable razors and toothbrushes. These are all goodies that can be swiped.”</p> <p>Pier One Sydney Harbour Hotel’s general manager, Kim Mahaffy said, “We expect guests to either use or to take consumable items, including soap. But preferably not two dozen from the housekeeping cart!”</p> <p>As a general guide, pillows, towels, robes, bed sheets and electrical items cannot be taken from hotels.</p> <p>But slippers, soap, shampoo and conditioner, tea and coffee and pens, are up for grabs.</p> <p><em>Image credits: Getty Images</em></p>

Travel Tips

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Bold idea sees hotel offer thousands in cash back if it rains

<p>In a move that's making waves in the travel industry, a posh hotel in the heart of Singapore has rolled out a revolutionary offer: rain insurance. Yes, you heard it right – rain insurance!</p> <p>InterContinental Singapore, a sanctuary for jet-setters seeking respite from both the humidity and the occasional tropical deluge, has unleashed a game-changer for travellers. Dubbed the "Rain Resist Bliss Package", this offer promises to keep your spirits high even when the rain gods decide to throw a dampener on your plans.</p> <p>Picture this: you've booked your suite at this 5-star haven, eagerly anticipating your Singapore escapade. But lo and behold, the forecast takes a turn for the soggy, threatening to rain on your parade – quite literally. Fear not, dear traveller, for with the Rain Resist Bliss Package, you can breathe easy knowing that if your plans get drenched, your wallet won't.</p> <p>Now, you might be wondering, how does this rain insurance work? Well, it's as simple as Singapore Sling on a sunny day. If the heavens decide to open up and rain on your parade for a cumulative 120 minutes within any four-hour block of daylight hours (that's 8am to 7pm for those not on island time), you're entitled to a refund equivalent to your single-night room rate. The package is available exclusively for suite room bookings starting from $SGD850 per night – so that’s around $965 rain-soaked dollars back in your pocket, no questions asked. No need to jump through hoops or perform a rain dance – just sit back, relax, and let the rain do its thing.</p> <p>And fret not about having to keep an eye on the sky – the clever folks at InterContinental Singapore have got you covered. They're tapping into the data from the National Environmental Agency Weather Station to automatically trigger those rain refunds. It's like having your own personal meteorologist ensuring that your plans stay as dry as your martini.</p> <p>But hey, if the rain does decide to crash your party, fear not! The hotel has an array of dining options to keep your tastebuds entertained while you wait for the clouds to part. And let's not forget, Singapore isn't just about sunshine and rainbows – there are plenty of indoor activities to keep you occupied, from feasting at Lau Pa Sat for an authentic hawker experience to retail therapy at Takashimaya.</p> <p>And here's a silver lining to those rain clouds: fewer tourists! That's right, while others might be scrambling for cover, you could be enjoying shorter lines, less crowded attractions, and even snagging better deals on accommodations. Plus, let's not overlook the fact that the rain brings a welcome respite from the tropical heat, making outdoor adventures all the more enjoyable once the showers subside.</p> <p>So, pack your umbrella and leave your worries behind. With InterContinental Singapore's Rain Resist Bliss Package, you can embrace the unpredictable and turn even the rainiest of days into a memorable adventure. After all, as they say, when life gives you lemons, make Singapore Slings and dance in the rain!</p> <p><em>Images: InterContinental Singapore / Getty Images</em></p>

International Travel

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Surprising Aussie beach crowned best in the world

<p dir="ltr">An iconic Australian beach has been named the best in the world in a prestigious list of the most picturesque coastlines on the planet. </p> <p dir="ltr">Each year, <a href="https://www.cntraveller.com/gallery/best-beaches-in-the-world" target="_blank" rel="noopener">Condé Nast Traveler</a> ranks the beaches from around the world to curate a list of 34 locations that every beach lover needs to visit. </p> <p dir="ltr">In the top ten list, five beaches from both Australia and New Zealand feature, living up to the countries reputations of stunning coastlines. </p> <p dir="ltr">With a “combination of leaning palm trees on powdery sand”, the publication crowned Palm Cove Beach as the best beach in the world, describing the spot in Queensland as “the epitome of a tropical paradise”.</p> <p dir="ltr">Located north of Cairns, the publication shared that Palm Cove is relatively “crowd free” and home to a range of unique wildlife. </p> <p dir="ltr">While many on social media were quick to agree with the winning location, others argued that there are beaches around Australia more deserving of the crown. </p> <p dir="ltr">“The only way you rank Palm Cove as the best beach in the world is if you have never been to Palm Cove or don’t like beaches,” one wrote.</p> <p dir="ltr">“Eyre Peninsula beaches leave Palm Cove for dead,” another added.</p> <p dir="ltr">“Best beach if you don’t ever want to go in the water. What about all the magic in WA?” one questioned.</p> <p dir="ltr">Check out the top 10 list of the world’s best beaches below. </p> <p dir="ltr">10. Die Plaat, South Africa</p> <p dir="ltr">9. Awaroa, South Island, New Zealand</p> <p dir="ltr">8. Noosa Beach, Australia </p> <p dir="ltr">7. Dune du Pilat, France</p> <p dir="ltr">6. Mona Vale Beach, Australia</p> <p dir="ltr">5. Ora Beach, Indonesia</p> <p dir="ltr">4. Wategos Beach, Australia</p> <p dir="ltr">3. Brekon, Shetland</p> <p dir="ltr">2. Honopu Beach, Kauai, Hawaii</p> <p dir="ltr">1. Palm Cove Beach, Australia</p> <p dir="ltr"><em>Image credits: Shutterstock</em></p>

International Travel

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"I was not alone": Another royal diagnosed with cancer

<p>Not long after King Charles announced his <a href="https://www.oversixty.com.au/health/caring/palace-reveals-king-charles-serious-health-diagnosis" target="_blank" rel="noopener">cancer diagnosis</a>, Crown Prince Alexander of Yugoslavia felt inspired by his "dear cousin and friend" and decided to go public with his own prostate cancer diagnosis. </p> <p>In a statement, Prince Alexander shared that he was moved by Charles’ courage in sharing his diagnosis with the public, as royal health matters are usually kept private. </p> <p>The 78-year-old royal then shared details of his own medical intervention. </p> <p>"The love of all of us who know him, and of his people, we deeply care for him, will support His Majesty in persevering and winning this most important battle. The news that it is early stage gives high hope," he said.</p> <p>"The unfortunate news about cancer is not something you wish to hear.</p> <p>"And I can say it personally, as I very well know how you feel once you hear it. How frightening and terrifying it is also for the family, how all the feelings get mixed up, and how you cannot think about anything else." </p> <p>He then revealed: "I can say it now because I only recently defeated cancer.</p> <p>"I had avoided speaking about it, as it is a personal matter concerning only me and my family, but King Charles' openness moved me and encouraged me to also speak up," he added. </p> <p>"I am sharing this now, because this kind of tragic news can encourage people to react and take care of their health."</p> <p>He added that news of King Charles' cancer diagnosis and his honesty about getting a check-up had resulted in a rise in online searches and appointments for medical check-ups in the UK.</p> <p>“That is why people should hear my story, to see it is something that can happen to all of us,” he said.</p> <p>“But when we are responsible, the outcome can be good.”</p> <p>He shared details of his own treatment, which began two years ago, after results from an MRI found a cancerous growth. </p> <p>"At that moment, I was terrified. But I was not alone.</p> <p>"I am not speaking about family and friends who knew this and shared their support, which meant so much and cannot be described in words, but also all the other people who are fighting this disease."</p> <p>He then underwent pre-intervention tests, surgery, and mandatory checkups, and has since received “the most joyous words from my doctor — ‘All is clear now’.”</p> <p>He then urged the public to be more vigilant about their health, and to not put of their doctors appointment any further. </p> <p>“Be responsible with yourself, listen to the doctor’s advice, and monitor your health,” he said.</p> <p>“Preserve it and nurture it as the greatest wealth and gift you will ever receive.”</p> <p><em>Images: Getty</em></p>

Caring

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All of the incredible royal jewels Queen Mary just inherited

<p>In a weekend filled with regal splendour and historic significance, Crown Princess Mary of Denmark not only <a href="https://www.oversixty.co.nz/lifestyle/family-pets/king-charles-message-to-mary-as-she-becomes-queen" target="_blank" rel="noopener">ascended to the esteemed title of Queen</a> but also found herself adorned with the resplendent Danish Crown Jewels.</p> <p>The symbolic transfer of these extraordinary treasures, formerly belonging to Queen Margrethe, marks a momentous chapter in the Danish monarchy, and for Mary, it's a journey into the rich history of royal glamour.</p> <p>The Danish Crown Jewels, a collection with a lineage spanning centuries, tell a story of devotion, legacy and timeless elegance. Initiated by Queen Sophie Magdalene in the 1700s, each subsequent queen has contributed to and enhanced the collection, resulting in four dazzling "parures", or sets, each a testament to the enduring craftsmanship and artistry of Danish royalty.</p> <p><strong>The Emerald Set: A Gift of Love Across Generations</strong></p> <p>At the heart of the collection is the Emerald Set, a masterpiece featuring diadem, necklace, brooch and earrings adorned with emeralds and brilliant-cut diamonds. Originally gifted to Queen Sophie Magdalene in 1723 by King Christian VI, the set exudes a captivating blend of history and sophistication. As Queen Margrethe has demonstrated in the past, the pieces can be worn together or detached for a versatile, regal allure.</p> <p><strong>Pearl Ruby Set: A Timeless Elegance in Red and White</strong></p> <p>The Pearl Ruby Set, with its origins in the late 1600s, boasts a pearl necklace from Queen Charlotte Amalie, complemented by a matching pearl, ruby and diamond brooch and earrings. The ensemble, enhanced by Queen Caroline Amalie in the 1840s, mirrors the colours of the Danish flag. The set's adaptability, such as the pendant attachment to the pearl necklace, reflects a harmonious blend of tradition and innovation.</p> <p><strong>Brilliant Set: Diamonds that Sparkle with History</strong></p> <p>The Brilliant Set, featuring a brilliant-cut diamond necklace, floral bouquet brooch and earrings dating back to 1840, was the choice of Queen Margrethe for her son Frederik's wedding. This set, rich in symbolism, is a dazzling testament to the enduring sparkle of Danish royalty. Paired with the Floral Aigrette tiara, it adds a touch of timeless grace to any royal occasion.</p> <p><strong>Rose Cut Set: A Delicate Affair with Rose-Cut Diamonds</strong></p> <p>The Rose Cut Set, with necklaces and brooches fashioned from rose-cut diamonds, whispers tales of Princess Charlotte Amalie from centuries past. Worn sparingly by Queen Margrethe, it holds a unique place in the collection, and its rare appearances evoke a sense of antiquity and refinement.</p> <p>For Queen Mary, this accession to the Danish Crown Jewels is not just a privilege but a responsibility to carry forward the legacy of elegance and grace. These jewels, worn by every Queen of Denmark since the 1700s, are not merely adornments; they are a connection to the nation's history and a symbol of continuity.</p> <p>Reserved for special occasions, such as state visits and the New Year Reception, the Danish Crown Jewels will now find a new muse in Queen Mary. Ensconced within the walls of Rosenborg Castle when not in use, these jewels remain a source of pride for Denmark, a tangible link to its regal past.</p> <p>As Queen Mary steps into this new chapter of her royal journey, the Danish Crown Jewels will undoubtedly witness many more moments of joy, solemnity and regal radiance, reflecting the enduring spirit of a nation intertwined with its royal heritage.</p> <p><em>Images: Instagram / Getty Images</em></p>

Money & Banking

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Princess Di misquote in final Crown season sparks outrage

<p>Fans of <em>The Crown</em> have shared their fury over a quote from Princess Diana, after details of a pivotal scene from the royal drama have emerged. </p> <p>The sixth season of the show, which will be <a href="https://oversixty.com.au/entertainment/tv/major-twist-in-store-for-final-season-of-the-crown" target="_blank" rel="noopener">released</a> on Netflix on November 16th, features a key part of Princess Diana's life, in which she dedicated much of her time lobbying for an international treaty banning landmines and her support of victims.</p> <p>Just three weeks before her death in a car crash in 1997, she visited Bosnia and Herzegovina to meet with affected communities.</p> <p>In the upcoming episode of the show, Diana – played by Australian actress Elizabeth Debicki – tells her boyfriend Dodi Al Fayed, played by Khalid Abdalla, about the horrors of the explosives and how they are responsible for thousands of deaths.</p> <p>“A man called Ken Rutherford drew my attention to it. He started the Landmine Survivors Network. After his jeep hit a landmine in Somalia he lost both of his legs,” Diana explains to her boyfriend on-screen.</p> <p>Diana then makes a bold statement, likening stepping on a landmine to her ill-fated marriage to Prince Charles. </p> <p>“He said to me every survivor has a date of the day they stepped on the landmine. He said, ‘Mine was December 16, 1963’. I said, ‘Mine was 29 July, 1981 — my wedding day’.”</p> <p>In the scene, Dodi laughs in response.</p> <p>The inclusion of the presumably fictional quote has been criticised by royal biographer and <em>Majesty</em> magazine editor Ingrid Seward, who had a personal relationship with Diana.</p> <p>“Diana would never have said anything like that. I think it is an unfortunate comparison,” she told <a href="https://www.thesun.co.uk/tv/24707487/the-crown-risks-angering-royal-family-diana-wedding-charles/" target="_blank" rel="noopener"><em>The Sun</em>.</a></p> <p>“I think the mere fact that <em>The Crown</em> is depicting Diana’s life and her death is exploiting her memory so they can put into her mouth anything that they want to — however distasteful people might find it.”</p> <p>Seward went on to emphasise the significance of landmine awareness to the late princess.</p> <p>“It was very important – it was her big thing and it was a great success too. It is something that she will always be remembered for,” she told the publication.</p> <p><em>Image credits: Netflix </em></p>

TV

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"Finally!": 2023’s Sexiest Man Alive crowned

<p>Patrick Dempsey has been named <em>People’s Sexiest Man Alive</em> for 2023! </p> <p>The 57-year-old actor known for his role as Derek "McDreamy" Shepherd on <em>Grey's Anatomy </em>snagged the title from last year's winner, Marvel heart-throb Chris Evans. </p> <p>In his interview with the publication, the actor said that he will use his new-found status to promote “something positive”. </p> <p>“I’m glad it’s happening at this point in my life,”  he said. </p> <p>“It’s nice to have the recognition, and certainly my ego takes a little bump, but it gives me the platform to use it for something positive.”</p> <p>When asked about his reaction to finding out he was <em>2023's Sexiest Man Alive </em>the actor joked that it was a long-time coming. </p> <p>“I was completely shocked, and then I started laughing, like, this is a joke, right? I’ve always been the bridesmaid!”  he joked. </p> <p>“I’d completely forgotten about it and never even contemplated being in this position. So my ego is good.”</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Introducing PEOPLE’s 2023 <a href="https://twitter.com/hashtag/SexiestManAlive?src=hash&amp;ref_src=twsrc%5Etfw">#SexiestManAlive</a>, Patrick Dempsey. 🔥 <a href="https://t.co/4eYnCAG1Zr">https://t.co/4eYnCAG1Zr</a> <a href="https://t.co/5V0xVblnaE">pic.twitter.com/5V0xVblnaE</a></p> <p>— People (@people) <a href="https://twitter.com/people/status/1722114648638394482?ref_src=twsrc%5Etfw">November 8, 2023</a></p></blockquote> <p>The father-of-three also joked about how his children, Talula, 21, and 16-year-old twins Sullivan and Darby, will react to this news. </p> <p>“They’re just going to make fun of me and pick on me and figure out every reason why I shouldn’t be,” he said.</p> <p>“Which is good, they keep me young.”</p> <p>Funnily enough, his newfound status was also met with confusion, mostly from the younger generation who have no idea who he is. </p> <p>“Who the hell is Patrick Dempsey?” one confused Gen Zer wrote. </p> <p>“You all are making up new people every day; who is Patrick Dempsey?” another commented.</p> <p>This left many Millennials feeling old. </p> <p>“People ... not knowing who Patrick Dempsey is making me feel like a grandma. What do you mean you didn’t grow up watching Grey’s Anatomy, and you weren’t obsessed with Derek Sheppard since you were 10,” one commented. </p> <p>“There is an is actual difference in being 26 vs. being 23! Because I am seeing 23 yr olds not know who Patrick Dempsey is,” another added. </p> <p>And not everyone who is a Millennial agreed with <em>People's</em> choice. </p> <p>"I mean… yes back in the day. But seriously? How is it not someone who is hot right now? I haven’t even seen/heard him mentioned in years," commented one person. </p> <p>Is it 2005?” another wrote.</p> <p>“Um, he is so 2007,” a third commented. </p> <p>Regardless, Dempsey has aged like fine wine and many have said it's about time. </p> <p>“Finally! Ain’t nobody under this post showed me a white man finer!" </p> <p><em>Image: People Magazine/ X</em></p>

Beauty & Style

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“Bed of the future” baffles travellers

<p>People usually don't get confused about how to use a bed, but Virgin Hotel's latest addition has gone viral for just that.</p> <p>The Richard Branson bed, has been named the "hotel bed of the future" and it looks like any other bed, aside from the seat-like nooks attached to the corners. </p> <p>"We're very confused by this thing on the edge of my bed," TikTok user Danielle said in the viral video, which has racked up over 3 million views. </p> <p>"It's not a chair, and it doesn't swivel out," she explained.</p> <p>Danielle then proceeds to come up with a few theories about the feature's function. </p> <p>"It's so you don't bump your knee when you're getting up or going back to bed after going to the bathroom," she said. </p> <p>"Or, we're wondering if it's so you can sit and chat with your friends."</p> <p>Other users were quick to comment and here are a few of their hilarious responses: </p> <p>"That's where you stack your laundry when you don't feel like putting it away," one person wrote. </p> <p>"I thought this was so your dog could have a comfy spot to lay," another commented. </p> <p>"Without getting too graphic … the possibilities are endless," added a third. </p> <div class="embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 16px; vertical-align: baseline; color: #323338; font-family: Figtree, Roboto, 'Noto Sans Hebrew', 'Noto Kufi Arabic', 'Noto Sans JP', sans-serif; background-color: #ffffff; outline: none !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: initial; vertical-align: baseline; width: 580px; max-width: 100%; outline: none !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7296702849298337066&amp;display_name=tiktok&amp;url=https%3A%2F%2Fwww.tiktok.com%2F%40danielle_carolan%2Fvideo%2F7296702849298337066%3Fis_from_webapp%3D1%26sender_device%3Dpc%26web_id%3D7142332295764346370&amp;image=https%3A%2F%2Fp19-sign.tiktokcdn-us.com%2Ftos-useast5-p-0068-tx%2F53b6a23d5bbd4af1a1907e2073c2b818_1698896032%7Etplv-dmt-logom%3Atos-useast5-i-0068-tx%2Fo4IRiSlAxEom0dpDDDEQQQFBJAAC3gffEGEA6J.image%3Fx-expires%3D1699570800%26x-signature%3DIMlG9WO44PlRm5CNyVIyayR4AxM%253D&amp;key=59e3ae3acaa649a5a98672932445e203&amp;type=text%2Fhtml&amp;schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>One commenter came to the rescue with the answers everyone was looking for, and confirmed that Danielle's second guess was right, and told her to look up the "Richard Branson lounge bed".</p> <p>The bed itself was patented by Virgin Hotels and features two "cubby holes" which allow three people to sit comfortably on the bed and socialise or do their own thing. </p> <p>"Everybody has a cubby hole where they can sit and talk and still work with devices,"  Virgin Hotels CEO Raul Leal explained when the bed was first introduced in 2015. </p> <p><em>Images: TikTok</em></p>

International Travel

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The Crown star passes away aged 66

<p>Haydn Gwynne, known best for her role as Lady Susan Hussey in <em>The Crown</em>, has passed away. </p> <p>The BAFTA-nominated actress died on Friday at the age of 66, after recently being diagnosed with cancer. </p> <p>Her agent confirmed the news in a statement, which reads, “It is with great sadness we are sharing with you that, following her recent diagnosis with cancer, the star of stage and screen Haydn Gwynne died in hospital in the small hours of Friday 20 October, surrounded by her beloved sons, close family and friends.”</p> <p>“We would like to thank the staff and teams at the Royal Marsden and Brompton Hospitals for their wonderful care over the last few weeks.”</p> <p>While best known for her role in <em>The Crown</em>, Gwynne was praised for her role as Alex Pates in 1990s UK show <em>Drop the Dead Donkey</em>, as well as her portrayal of Camilla in <em>The Windsors</em> alongside Harry Enfield.</p> <p>The star earned a BAFTA and Tony Award nomination for her role in <em>Billy Elliot the Musical</em> on the West End.</p> <p>Haydn played Billy Elliot’s dance teacher and was due to return to the stage last month, but sadly had to pull out of the project after being diagnosed with cancer.</p> <p>The actress lived in London with her partner Jason Phipps and their two sons.</p> <p><em>Image credits: Getty Images</em></p>

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Queen Camilla meets . . . Princess Margaret?!

<p>In a collision of regal proportions, the world witnessed an unforgettable convergence of the fictitious and the real, as the one and only Helena Bonham Carter, famous for her portrayal of the indomitable Princess Margaret in seasons three and four of <em>The Crown</em>, found herself in the splendid company of none other than the Queen Consort herself, Camilla, at Clarence House.</p> <p>The rendezvous occurred at a glitzy reception held to celebrate 30 years of the Forward Arts Foundation. The Foundation, on a mission to spread the love of poetry throughout the United Kingdom and Ireland, decided to throw this soiree just as London was gearing up for another artistic extravaganza: Frieze Week. Clearly, this was a battle for the city's cultural heart, and poetry had the honour of setting the stage.</p> <p>The highlight of the evening, however, was the majestic meeting of the minds between Bonham Carter and the Queen Consort. As they locked eyes, it was hard to tell who was more starstruck. The actress executed a curtsey so profound it nearly reached the Earth's core before engaging the Queen in delightful conversation.</p> <p>In a refreshing break from her usual attire, which would make even the most extravagant peacock jealous, Bonham Carter sported a dress adorned with bright florals and black feathers, accented by pink ribbons in her hair. Camilla, on the other hand, stole the sartorial spotlight in an arresting peacock feather print shirt dress that must've made any nearby birds quite envious.</p> <p>But Bonham Carter wasn't content with merely being a guest; she also graced the audience with her talents by reciting a poem. Her choice was William Stafford's "Yes," a poem that would have moved Shakespeare himself to stand up, clap and stomp his booted feet.</p> <p>William Sieghart, the founder of the Forward Arts Foundation, expressed his immense pride in the work of the foundation and thanked the Queen for her involvement, calling it "proof of the pudding" that they were indeed making progress.</p> <p>Among the distinguished guests at this intimate soirée were previous winners of the Forward Prizes for Poetry, including the Poet Laureate Simon Armitage, the actress Karen Bryson, and Bonham Carter’s former <em>The Crown</em> co-star, Natascha McElhone. </p> <p>Speaking of royalty, Netflix's juggernaut series, <em>The Crown</em>, has once again captured our attention. The recent announcement of the November and December release dates for the final season has ignited a whirlwind of excitement and speculation. The promotional artwork for this last hurrah features a moody and atmospheric image of the Queen, played by the talented Imelda Staunton, and a reimagining of the iconic photograph of Princess Diana poised on the diving board of a yacht in Portofino, just a week before her untimely departure from this world.</p> <p>While fans eagerly anticipate the upcoming season, it hasn't been without its controversies. Critics have <a href="https://www.oversixty.co.nz/entertainment/tv/major-twist-in-store-for-final-season-of-the-crown" target="_blank" rel="noopener">raised their eyebrows at reports</a> suggesting that the show will include depictions of Princess Diana's "ghost". </p> <p>Bonham Carter herself, who graciously passed her fictitious tiara to Leslie Manville for the final seasons, has spoken out about the show's duty to distinguish between fact and artistic license. During a chat on the show's official podcast back in 2020, she insisted that <em>The Crown</em> carries a "moral responsibility" to remind viewers that this is a work of fiction inspired by facts, not an educational documentary. It's a reminder to us all that even the fanciest of crowns can come with a little disclaimer.</p> <p>So, as the final season of <em>The Crown</em> approaches, we can only wonder what other regal surprises are in store for us. In the meantime, let's raise a glass to the poetic evening at Clarence House, where fact met fiction, and where, for a brief moment, we were all kings and queens of our own whimsical kingdom.</p> <p><em>Images: Getty</em></p>

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