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Why you should beware spending rewards and BNPL programs

<p>Malware is software designed to disrupt and destroy, and there are plenty of ‘wolf in sheep’s clothing’ financial programs doing just that to people’s financial futures. Some that come to mind are programs (yes, they’re called ‘programs’) that make it easier to spend and / or reward and incentivise spending, and harder to make good financial decisions. When you get tricked into spending, or spending more than you otherwise would, you transfer your wealth to someone else. The more wealth you consume, the less you have for later on. Let’s consider two marketing malware culprits to avoid wherever possible.</p> <p><strong>Rewards Programs</strong></p> <p>Beware programs that trick you into thinking that spending is good.</p> <p>Consider Flybuys for example. It is a rewards program where you generally receive one Flybuys point for every dollar spend. Therefore, to earn 1 000 000 Flybuys points, you need to spend $1 000 000. What if I told you that the cash value of one Flybuys point is 0.5 cents? That would mean to earn 1 000 000 Flybuys points you’d have to spend $1 000 000, yet that $1 000 000 is really only ‘worth’ $5000. They’ve actually created a system where you think you’re being rewarded on a one-for-one basis (i.e. one dollar spent equals one point) when really you’re being rewarded at the rate of half of one cent for every dollar spent.</p> <p>Additionally, when it comes time to redeem your points, the products you can ‘purchase’ are valued at top dollar, rather than at any discounted price you might be able to find if you shopped around.</p> <p><strong>Buy Now Pay Later (BNPL)</strong></p> <p>Back in the day, department stores offered something called lay-by. This was where you could grab a product off the shelf, take it to the store’s lay-by counter and enter an arrangement with them to pay it off over two or three instalments. Once you’d made the final payment, the product was yours to own and take home. Lay-by was a great option for people who couldn’t access or didn’t want to use credit cards. There were no upfront fees associated with lay-by, and there was certainly no interest charged. </p> <p>Lay-by has been reborn and rebadged as BNPL; you pay by instalments, and you can take the product with you immediately. You won’t pay any fees provided you make the required instalments in full and on time. If you don’t, then you’ll be slugged with establishment fees, late fees, account-keeping fees and payment processing fees.</p> <p>The danger is that BNPL is easier to access than traditional debt options such as credit cards because BNPL is not technically credit since providers don’t charge interest. But BNPL is consumer debt with instant gratification, and that makes it credit in my book.</p> <p>Afterpay is one of the biggest BNPL providers on the planet. It advertises that it is a ‘free service’, provided you pay on time. If you don’t,  their late fee is $10 per missed payment, plus an additional $7 if the payment is still outstanding after a week. It doesn’t sound like a lot, but if you had bought something that only cost $20 and forgot to make a $5 instalment, then the $10 fee is 200 per cent of the missed payment. Ouch! Don’t forget that the fee is per missed payment. If there were other purchases made, then the fee would compound.</p> <p>Late fees, however small, can quickly cascade into a significant sum of money, potentially many times more than the instalment due or even the price of the item purchased. Plus, there are other consequences of missed payments—black marks on credit records, difficulties borrowing for other debt such as a home loan, and the possibility of additional fees as debts are passed over to debt collectors.</p> <p>BNPL organisations profit from users who fail to meet their repayment obligations, and so part and parcel of running a successful business and growing profits would involve them doing well when their customers do poorly. You can’t expect corporate behemoths to do the right thing by you if it’s the wrong thing by them. The best you can do is gain the skills and awareness you need to know when you’re being played. Marketing malware disrupts your ability to accumulate wealth by tricking you into believing you are getting a better deal than is the case. Ideally, you’d avoid using it at all, but if it’s too late for that, then you need to clean up your code as soon as you can.</p> <p>Being rewarded for spending money you haven’t yet earned is a toxic combination that will poison your efforts to attract and keep a fortune that counts.  Make sure you are a good shepherd of your financial flock by being vigilant in keeping an eye out for marketing malware wolves, and not falling for their enticing yet financially disempowering charms. </p> <p><strong>Edited extract from Steve McKnight’s <em>Money Magnet: How to Attract and Keep a Fortune that Counts</em> (Wiley $32.95), now available at all leading retailers. Visit www.moneymagnet.au</strong></p> <p><em>Image: Getty Images</em></p>

Money & Banking

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Beware the difference between ‘clean’ and ‘green’ hydrogen

<div> <div class="copy"> <p><a rel="noreferrer noopener" href="https://cosmosmagazine.com/earth/cosmos-briefing-hydrogen-fuel/" target="_blank">Hydrogen</a> is set to be a crucial part of the energy sector by 2030. It combusts and releases energy without making carbon dioxide, meaning it <em>can</em> be used as an emissions-free source of energy – but research from the Australian National University reminds us that it could have an emissions-intensive future as well.</p> <p>The federal government has listed clean hydrogen as a priority in its <a rel="noreferrer noopener" href="https://cosmosmagazine.com/earth/climate/australian-government-sets-a-net-zero-by-2050-emissions-target/" target="_blank">net-zero emissions plan</a>, and various <a rel="noreferrer noopener" href="https://cosmosmagazine.com/technology/energy/the-incoming-hydrogen-boom/" target="_blank">state governments</a> and <a rel="noreferrer noopener" href="https://cosmosmagazine.com/technology/energy/electrolysers-hydrogen-fuel-manufacture-australia/" target="_blank">private entities</a> have invested in clean hydrogen fuel and infrastructure.</p> <p>‘Clean’ hydrogen does not necessarily mean it’s emissions-free: while ‘green’ hydrogen, made from water with renewable energy, involves no carbon at all, other types of hydrogen can still emit greenhouse gases.</p> <p>“The Australian Government, and quite a few other governments around the world, have used a definition of ‘clean’ hydrogen that includes ‘blue’ and ‘green’ in their hydrogen strategies. And they’ve not really differentiated at all between these two ways of making hydrogen,” explains Dr Fiona Beck, a senior lecturer at ANU.</p> <p>Currently, most industrial hydrogen is made from methane (natural gas) – releasing CO<sub>2</sub> in the process. ‘Blue’ hydrogen is hydrogen made from methane, with carbon capture and storage preventing most of the CO<sub>2</sub> from getting into the atmosphere.</p> <p>“The true emissions intensity of blue hydrogen has not been very well reported so far,” says Beck.</p> <p>“For example, international hydrogen strategies assume that you can capture up to 90% of emissions from blue hydrogen, but they’re missing out some really critical parts.”</p> <p>Beck is co-author on a recent <a rel="noreferrer noopener" href="https://doi.org/10.1016/j.apenergy.2021.118145" target="_blank">paper</a> in <em>Applied Energy,</em> examining the relative costs and emissions of blue and green hydrogen.</p> <p>The researchers point out that the CO<sub>2</sub> produced while making hydrogen from methane is not the only greenhouse gas involved. It also takes energy to capture and store the CO<sub>2</sub>, for instance – and excess methane is released as well.</p> <p>“Whenever you extract natural gas, you end up with what we call ‘fugitive emissions’. These are methane leaks that happen during the process of extracting the gas, processing the gas, transporting the gas,” says Beck.</p> <p>“It’s really critical that these are accounted for because methane is a really bad greenhouse gas. It’s worse than carbon dioxide.”</p> <p>While blue hydrogen is currently cheaper to make than green hydrogen, the researchers found that this could change as electrolysers – which are used to make green hydrogen – become more mass-produced.</p> <p>“Electrolysis with renewable energy could become cheaper than fossil fuels with CCS,” says co-author Dr Thomas Longden, also at ANU.</p> <p>“CCS is an expensive option for emissions reduction with most estimates for the cost of carbon capture being above $82 per tonne of carbon dioxide. These estimates increase to about $109 per tonne of CO<sub>2</sub> for high capture rates,” he adds.</p> <p>“Blue hydrogen is sometimes discussed as a transition between just using natural gas and going fully green. But one of the things that we discuss in the paper is it’s really unclear how long blue hydrogen would be cheaper than green hydrogen,” says Beck.</p> <p>Both the blue and green hydrogen industries are in their nascency. The researchers believe an exclusive focus on green hydrogen will be both more economically sensible, and better for the environment.</p> <p>“It’s just the wrong trajectory,” says Beck.</p> <p>“If you’re going to put a whole lot of money into a new industry, it should be an industry that’s at least compatible with this energy transition. And we don’t believe that blue hydrogen is really compatible with reducing methane and carbon dioxide.”</p> <em>Image credits: Shutterstock</em></div> <div id="contributors"> <p><em>This article was originally published on <a rel="noopener" href="https://cosmosmagazine.com/technology/energy/beware-difference-between-clean-and-green-hydrogen/" target="_blank">cosmosmagazine.com</a> and was written by Ellen Phiddian. </em></p> </div> </div>

Technology

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Beware the lure of unethical solar power

<div> <div class="copy"> <p>Solar energy may be the future. But only if it lets go of the past.</p> <p>International NGO the <a rel="noreferrer noopener" href="https://www.weforum.org/agenda/2021/09/to-lead-the-green-energy-future-solar-must-clean-up-its-supply-chains/" target="_blank">World Economic Forum</a> has issued a damning report card on the state of the world’s solar panel manufacturing. It may be experiencing rapid growth. It may be one of the cheapest sources of power. But its climate credentials face intense scrutiny.</p> <p>Forced labour, coal-fuelled production processes and a lack of transparency around the source of crucial components combine, the WEF says, into a cause for concern.</p> <p>“The solar industry is currently grappling with supply chain issues that could significantly impact its future,” the authors, professors Morgan Bazilian and Dustin Mulvaney, write.</p> <p>Much of their concern is concentrated on the production of polysilicon and the drive to make it cheap.</p> <p>Some 45% of global production of this component is sourced from Xinjiang province in China. And much of the labour force used to produce it is supplied by “re-education camps” detaining ethnic Kazakhs and Kyrgyz.</p> <p>On top of that, the remote desert region relies heavily on locally sourced coal for its power supply. “This attracted polysilicon manufacturers to this region of China in the first place because electricity is a major cost in the production process,” the report reads.</p> <p class="has-text-align-center"><strong><em>Read more: <a rel="noreferrer noopener" href="https://cosmosmagazine.com/technology/solar-and-wind-cheapest-energy-source-in-australia/" target="_blank">Solar and wind cheapest energy source in Australia</a></em></strong></p> <p>This, they say, undermines any climate and environmental benefits offered by solar panels further down the supply chain.</p> <p>“Solar panels are cheaper to build and install today in many places than alternative sources of electricity like coal and natural gas, translating to lower levels of greenhouse gases and air pollution,” they write.</p> <p>But Professor Alistair Sproul of the ANU’s School of Photovoltaic &amp; Renewable Energy Engineering says photovoltaic power has more than enough wiggle room in its pricing to clean up its act. Much of the price drop in photovoltaic (PV) production in recent years has been driven by advances in technology, particularly crystalline silicon, he says. “Even if the price stayed where it is now or went up a little – PV is very cost-competitive.”</p> <p>Under current life-cycle <a rel="noreferrer noopener" href="https://www.nrel.gov/analysis/life-cycle-assessment.html" target="_blank">calculations</a>, crystalline silicon PV cells produce about 50g of <span>CO<sub>2 </sub></span>for every kilowatt-hour of electricity. Black coal, in comparison, comes in at 1000g of <span>CO<sub>2</sub></span> per kWh.</p> <p>“The PV industry is growing each decade or so by a factor of 10 – this next decade is crucial – but as scale increases, costs will come down anyway – and the industry is not reliant on forced labour,” says Sproul.</p> <p>“Low-cost energy is really key here – so that there is a virtuous cycle – that as PV itself becomes cheaper it should be possible to lower the cost of producing PV further by utilising increasing amounts of PV electricity in manufacturing.”</p> <p>Sproul says materials that need coal for processing – especially steel – are all seeking alternatives.  “Hydrogen is definitely an avenue worth exploring as an alternative to coal to reduce iron oxide (for steel)  and silicon dioxide ( for silicon). [And] all supply chains need to be clear, transparent and free from forced labour.”</p> <em>Image credit: Shutterstock                         <!-- Start of tracking content syndication. Please do not remove this section as it allows us to keep track of republished articles --> <img id="cosmos-post-tracker" style="opacity: 0; height: 1px!important; width: 1px!important; border: 0!important; position: absolute!important; z-index: -1!important;" src="https://syndication.cosmosmagazine.com/?id=167605&amp;title=Beware+the+lure+of+unethical+solar+power" alt="" width="1" height="1" /> <!-- End of tracking content syndication -->          </em></div> <div id="contributors"> <p><em>This article was originally published on <a rel="noopener" href="https://cosmosmagazine.com/technology/energy/beware-the-lure-of-unethical-solar-power/" target="_blank">cosmosmagazine.com</a> and was written by Jamie Seidel. </em></p> </div> </div>

Technology

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Beware the robot bearing gifts

<div> <div class="copy"> <p>In a future filled with robots, those that pretend to be your friend could be more manipulative than those that exert authority, suggests a new study published in <em>Science Robotics.</em></p> <p>As robots become more common in the likes of education, healthcare and security, it is essential to predict what the relationship between humans and robots will be.</p> <div style="position: relative; display: block; max-width: 100%;"> <div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/5483960636001/HJH3i8Guf_default/index.html?videoId=6273649735001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div> </div> <p class="caption">Overview of authority HRI study conditions, setup, and robot behaviors. Credit: Autonomous Systems and Biomechatronics Lab, University of Toronto.</p> <p>In the <a rel="noreferrer noopener" href="https://www.science.org/doi/10.1126/scirobotics.abd5186?_ga=2.192393706.1796540797.1632092915-1153018146.1604894082" target="_blank">study</a>, led by Shane Saunderson and Goldie Nejat of the University of Toronto, Canada, researchers programmed a robot called Pepper to influence humans completing attention and memory tasks, by acting either as a friend or an authority figure.</p> <p>They found that people were more comfortable with, and more persuaded by, friendly Pepper.</p> <p>Authoritative Pepper was described by participants as “inhuman,” “creepy,” and giving off an “uncanny valley vibe”.</p> <p>“As it stands, the public has little available education or general awareness of the persuasive potential of social robots, and yet institutions such as banks or restaurants can use them in financially charged situations, without any oversight and only minimal direction from the field,” writes James Young, a computer scientist  from the University of Manitoba, Canada, in a related <a rel="noreferrer noopener" href="http://10.1126/scirobotics.abk3479" target="_blank">Focus</a>.</p> <p>“Although the clumsy and error-prone social robots of today seem a far cry from this dystopian portrayal, Saunderson and Nejat demonstrate how easily a social robot can leverage rudimentary knowledge of human psychology to shape their persuasiveness.”</p> <p class="has-text-align-center"><strong><em>Read more: <a rel="noreferrer noopener" href="https://cosmosmagazine.com/technology/robotics/meet-the-robots-representing-australia-at-the-robot-olympics/" target="_blank">Meet the robots representing Australia at the ‘robot Olympics’</a></em></strong></p> <p>To test a robot’s powers of persuasion, Pepper assumed two personas: one was as a friend who gave rewards, and the other was as an authoritative figure who dealt out punishment.</p> <p>A group of participants were each given $10 and told that the amount of money could increase or decrease, depending on their performance in set memory tasks.</p> <p>Friendly Pepper gave money for correct responses, and authoritative Pepper docked $10 for incorrect responses.</p> <p>The participants then completed tasks in the <a rel="noreferrer noopener" href="https://www.pearsonclinical.co.uk/Psychology/AdultCognitionNeuropsychologyandLanguage/AdultAttentionExecutiveFunction/TestofEverydayAttention(TEA)/TestofEverydayAttention(TEA).aspx" target="_blank">Test of Everyday Attention</a> toolkit, a cognition test based on real-life scenarios.</p> <p>After the participant made an initial guess, Pepper offered them an alternative suggestion – this was always the right answer. The participant could then choose to listen to Pepper or go with his or her original answer.</p> <p>The results showed that people were more willing to switch to friendly Pepper’s suggestions than those of authoritative Pepper.</p> <p><em>Image credit: Shutterstock</em></p> <p><em>This article was originally published on <a rel="noopener" href="https://cosmosmagazine.com/technology/robotics/beware-the-robot-bearing-gifts/" target="_blank">cosmosmagazine.com</a> and was written by Deborah Devis.</em></p> </div> </div>

Technology

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"Always beware of the live mic": Poulter unleashes on first tee

<p><span>There seemed to be a slight wind blowing in on the first hole.</span></p> <p><span>Unfortunately for golfer Ian Poulter, the PGA Tour has mics covering the entire premises and in a hilarious moment, he was caught letting out a fart on live TV during the final round of the Travellers Championship.</span></p> <p><span>As Greg Chalmers teed off on the first hole Sunday morning, Poulter very audibly let one rip just as he had finished his swing. The broadcast captured the fart in vivid detail, and the golfers were heard laughing immediately after.</span></p> <p><span>“Did you get that?” Poulter asked.</span></p> <p><span>“Stay over there,” Chalmers joked in response. “Is that supposed to be more silent than that?”</span></p> <p><span>Poulter admitted his actions on Twitter, tweeting: “3 club wind this morning on the first tee. Always beware of the live mic.”</span></p> <blockquote class="twitter-tweet"> <p dir="ltr">3 club wind this morning on the first tee. Always beware of the live 🎙 <a href="https://t.co/tzFGtf2mSS">https://t.co/tzFGtf2mSS</a></p> — Ian Poulter (@IanJamesPoulter) <a href="https://twitter.com/IanJamesPoulter/status/1277325666942357508?ref_src=twsrc%5Etfw">June 28, 2020</a></blockquote> <blockquote class="twitter-tweet"> <p dir="ltr">The best bit everyone thinks it was you 🤣</p> — Ian Poulter (@IanJamesPoulter) <a href="https://twitter.com/IanJamesPoulter/status/1277330881590460416?ref_src=twsrc%5Etfw">June 28, 2020</a></blockquote> <p><span>The PGA Tour had placed mics on players since they resumed play this month, a new wrinkle added to broadcasts since there are no fans in attendance at events due to the COVID-19 pandemic. </span></p>

Travel Trouble

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Beware: Your private data could be shared with strangers

<p>Just to remind us that even the world’s biggest and wealthiest tech companies are not immune to privacy breaches, Google made worldwide headlines recently after a glitch that sent thousands of users’ private videos backed up on Google Photos to complete strangers.</p> <p>Google Takeout is a service that allows Google Photo users to backup their personal data or use it with other apps. <a href="https://www.businessinsider.com.au/google-photos-accidentally-sent-users-private-videos-to-strangers-report-2020-2?r=US&amp;IR=T">Google mixed up user-data</a> and sent many Take-out users’ personal videos to random people.</p> <p>While the issue lasted several days, Google says it only affected 0.01% of users – but with the number of users in excess of 1 billion, the number is believed to run into the thousands.</p> <p>The way big tech companies like Google and Facebook collect, store and share user-data has <a href="https://www.sydneycriminallawyers.com.au/blog/facebook-defiant-in-the-face-of-data-scandal/">come under scrutiny in recent years.</a></p> <p><strong>The ACCC has taken legal action against Google</strong></p> <p>Last year, the Australian consumer watchdog, the Australian Competition and Consumer Commission (ACCC) filed legal proceedings against Google, accusing it of misleading smartphone users about how it collects and uses personal location data.</p> <p>It’s the ACCC’s first lawsuit against a global tech giant, but one which the Commission hopes will send a clear message that tech companies are legally required to inform users of how their data is collected, and how users can stop it from being collected.</p> <p>Other countries are said to be watching the proceedings closely, as they too consider how to keep tech companies accountable.</p> <p>In a nutshell, <a href="https://www.reuters.com/article/us-australia-google-regulator/australian-regulator-files-privacy-suit-against-google-alleging-location-data-misuse-idUSKBN1X804X">the ACCC alleges that Google breached the Australian Consumer Law (ACL)</a> by misleading its users during the years 2017 and 2018 by:</p> <ul> <li>not properly disclosing that two different settings need to be switched off if consumers do not want Google to collect, keep and use their location data, and</li> <li>not disclosing to consumers on which pages personal location data can be used for a purposes unrelated to the consumer’s use of Google services.</li> </ul> <p>Some of the alleged breaches carry penalties of up to A$10 million or 10% of annual turnover.</p> <p>According to the ACCC, Google’s account settings on Android phones and tablets have led consumers to believe that changing a setting on the “Location History” page stops the company from collecting, storing and using their location data. It alleges that Google failed to make clear to consumers that they would actually need to change their choices on a separate setting titled “Web &amp; App Activity” to prevent this from occurring.</p> <p>It is well known that Google collects and uses consumers’ personal location data for purposes other than providing Google services to consumers, although users are often surprised to realise just how much information these tech giants have and profit from.</p> <p>For example, Google uses location data for its navigation platforms, using the data to work out demographic information for the sole purposes of selling targeted advertising. And, as it has become increasingly clear, digital platforms have the ability to track consumers when they are <a href="https://www.sydneycriminallawyers.com.au/blog/smile-facebook-may-soon-be-filming-you/">both online and offline</a> to create highly detailed personal profiles.</p> <p>These profiles are then used to sell products and services, but companies like the ACCC believe the way the information is gathered is misleading or deceptive, and could also breach <a href="http://www.sydneycriminallawyers.com.au/blog/police-hacking-in-australia-a-case-of-breach-of-privacy/">privacy laws</a>.</p> <p><strong>No ‘blanket’ protection for users globally</strong></p> <p>The closest thing to a cross-jurisdiction set of rules regarding privacy rights is the General Data Protection Regulation (EU) 2016/679 (GDPR), which were introduced in 2018 and govern data protection and privacy in the European Union (EU) and the European Economic Area (EEA).</p> <p>The regulation also addresses the transfer of personal data outside the EU and EEA areas. The instrument aims to give individuals control over their personal data and to simplify the regulatory environment for international business by unifying the rules within the EU.</p> <p>Not all companies and organisations have adopted the GDPR. Rather, only those with offices in an EU country or that collect, process or store the personal data of anyone located within an EU country are required to comply with the rules.</p> <p>But because many businesses have an international focus and reach, <a href="https://www.oaic.gov.au/privacy/guidance-and-advice/australian-entities-and-the-eu-general-data-protection-regulation/">many Australian businesses have adopted the regulations</a> and given consumers some assurances regarding privacy.</p> <p>And the GDPR laws do have teeth. In January, a French regulator fined Google 50 million euros (about AUD$82 million) for breaches of privacy laws. And Ireland’s Data Protection Commissioner is currently investigating Google over contravening the privacy rules.</p> <p>Facebook is also under fire for privacy breaches as well as for misuse of data. Last year, it was fined a record-breaking $5 billion in the United States over the misuse of data and inadequate vetting of misinformation campaigns, which were used together to help sway the 2016 presidential election in favour of Donald Trump.</p> <p><strong>Beware of posting or uploading information</strong></p> <p>In the meantime, the ACCC has not yet specified the nature and scope of the corrective notices and other orders it is seeking against Google.</p> <p>However, the regulator has sent warnings to <a href="https://www.sydneycriminallawyers.com.au/blog/thinking-of-getting-a-digital-assistant-device-think-again/">all technology users to be vigilant</a> in updating their privacy settings and being aware the information they provide when setting up devices and apps can be used and, indeed, profited from by tech companies.</p> <p><em>Written by Sonia hickey and Ugur Nedim. Republished with permission of <a href="https://www.sydneycriminallawyers.com.au/blog/beware-your-private-data-could-be-shared-with-strangers/">Sydney Criminal Lawyers.</a> </em></p> <p> </p>

Art

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Why you need to beware of fake online stores

<p>Most of us think we're smart enough to avoid being fooled by illegitimate online retailers. We look for "https" (the s denoting secure) in URLs, and always check the security certificate before buying. I've been shopping online for more than 10 years, and I've never come across any fraud... until last month.</p> <p>I was fooled by a mirror website of a popular international brand - a site that looked identical to its authentic United States counterpart, had a Australian domain name, but unfortunately, I discovered, sold counterfeit goods shipped from Beijing. Truth be told, I was in a hurry to make a purchase and didn't take any precautions aside from checking the security certificate - the only thing on the site that was genuine.</p> <p>Before you pull your card from your wallet and click "purchase", there are several precautions you should take - even (and perhaps especially) if you're an experienced online shopper.</p> <p>Netsafe's advice in avoiding internet trickery is to buy online only from businesses in Australia. In an ideal world, we'd all do this. In my case, I thought I was buying from a Australianfranchise. But the reason many of us shop online is because we want products unavailable in our own country, so Netsafe's advice isn't going to deter many.</p> <p>If you are determined to buy online from an international website, take a few minutes to assess the validity of the site. First, check for adequate contact details, including a phone number and email address under the same domain as the website address. A red flag should immediately be raised when you can't find a phone number (and if it's present but contains a dubious country code, call it and see what happens). Physical address details must be available, too.</p> <p>Subsequently, go to whois.net and enter the URL. WhoisNet is a free service which provides domain identification details, including country of origin, full contact details, server details, and website creation dates. If you're about to buy from an American website that was registered three months ago in China, you've definitely found a fraudulent mirror site.</p> <p>According to Netsafe: "Scammers often pay to register a new website name for only one year in the knowledge they will be shut down or bad reviews by customers flag the problem to other shoppers. Private registrations [which omit public details from WhoisNet] can also be a cause for concern."</p> <p>If WhoisNet checks out (and you've got adequate contact details) you're probably safe. However, do a quick Google search of the URL and see if there are any message boards that list that website as problematic.</p> <p>If the purchase was made via direct transfer, your bank may be able to cancel this before it is processed. Likewise, a Western Union transfer can be stopped on request, but this has to be done within hours of the purchase. Fraudulent Paypal purchases can be disputed after 20 days of no resolution between parties.</p> <p>If you paid by credit card, your bank is able to assist in a reversal of funds, called a "chargeback". This process is long and arduous, and will result in a cost to you if the dispute is not resolved in your favour.</p> <p>Your bank will require you to provide all correspondence with the merchant and proof that you have made attempts to resolve the issue directly. This includes proof of returning counterfeit goods to the sender, or, if no goods arrived, that you emailed several times to no avail to get tracking numbers.</p> <p>It will take about a month, but if your bank determines your case a genuine example of online fraud, they will pursue a funds reversal from the merchant's bank.</p> <p>More often than not, a funds chargeback will be possible, so do take the time to pursue it if you've been fooled.</p> <p>Have you ever fallen foul of an online scam?</p> <p><em>Written by Lee Suckling. First appeared on <a href="http://www.stuff.co.nz/" target="_blank"><strong><span style="text-decoration: underline;">Stuff.co.nz</span></strong></a>. </em></p>

Money & Banking