Placeholder Content Image

The good, the bad and the awful – how businesses reacts to online reviews

<p><em><a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a></em></p> <p>Every day travellers across the globe are flocking to popular destinations, eager to relax and create memories.</p> <p>Alongside packing and planning, many turn to online reviews to choose the perfect hotel, restaurant, or activity. These reviews, often shared enthusiastically or with a hint of frustration, play a key role in shaping our experiences. But what happens to these reviews once they are posted? Do businesses truly read them, and if so, do they make changes based on customer feedback?</p> <p>The short answer is yes, businesses do read reviews and often act on them. In fact, for many, it’s a crucial part of their <a href="https://www.sciencedirect.com/science/article/abs/pii/S004016252100384X">customer engagement strategy</a>. Reviews offer a treasure trove of insights, from customer satisfaction and service quality to product usability and pricing perceptions. But beyond the numbers and star ratings, reviews provide a story of the customer experience that can highlight strengths and reveal weaknesses.</p> <p>Businesses, particularly in competitive industries like hospitality, often have dedicated teams or <a href="https://broadly.com/blog/reputation-management-tools/">software tools</a> to monitor reviews across platforms like Tripadvisor, Google, and Yelp. These tools can aggregate reviews, analyse sentiments, and even benchmark against competitors.</p> <p>For example, a hotel chain may use these insights to identify common themes in guest feedback, such as complaints about check-in delays or praises for room cleanliness. By doing so, they can prioritise issues and respond effectively.</p> <p>However, reading reviews is just the beginning. The real value lies in how businesses respond to them, and whether they take actionable steps to address the feedback. In many cases, customer reviews have become catalysts for change. For instance, a recurring complaint about outdated decor might prompt a hotel to refurbish its rooms. Similarly, consistent praise for a friendly staff member can lead to rewards or recognition programmes, boosting employee morale and enhancing the overall guest experience.</p> <p><a href="https://ieeexplore.ieee.org/document/10614398">Some businesses</a> go a step further by engaging directly with reviewers. This engagement can take various forms, from public responses thanking customers for their feedback to private messages addressing specific concerns. <a href="https://www.emerald.com/insight/content/doi/10.1108/ITP-09-2018-0415/full/html">Such interactions</a> not only show that a business values its customers, but also humanises the brand, fostering trust and loyalty. A well-handled response to a negative review can even turn a dissatisfied customer into a loyal advocate.</p> <h2>The role of negative reviews</h2> <p>Negative reviews, while often dreaded by businesses, are an essential component of the feedback process. They provide honest, often blunt insights into what went wrong and where improvements are needed. For instance, during the holiday season, a restaurant might receive complaints about long wait times or underwhelming festive menus. Instead of viewing these reviews as setbacks, savvy businesses see them as opportunities to refine their offerings and enhance customer satisfaction.</p> <p>In some cases, businesses have <a href="https://ieeexplore.ieee.org/document/10614398">used negative reviews</a> as a springboard for innovation. A restaurant receiving feedback about limited vegetarian options might introduce new menu items, attracting a broader clientele and boosting sales. Similarly, a hotel criticised for lack of amenities might invest in additional facilities, improving its appeal and competitiveness.</p> <p>As technology evolves, the landscape of customer reviews and business responses is also changing. The rise of artificial intelligence and machine learning that uses algorithms has made it easier for businesses to analyse vast amounts of feedback and identify trends quickly. This capability allows for more proactive responses, with businesses anticipating issues before they become widespread problems.</p> <p>Moreover, the increasing use of video and photo reviews adds a new dimension to customer feedback. <a href="https://www.emerald.com/insight/content/doi/10.1108/JPBM-01-2019-2194/full/html?casa_token=adZDhhc3f0IAAAAA:7jPn1_y31gfB4BjJjLdl8QnnFixO3XCEOKbtemd0N2vhh_UCEHa1vjisRj3X3K1iw7UIRL1yylJGN6CCqPbW1Bs4CoSto1x0M1ntb_RtD7z-ZXHzj7Q">Visual reviews</a> can provide a more vivid portrayal of experiences, from showcasing a beautifully plated dish to highlighting a less-than-sparkling pool.</p> <p>Businesses are adapting to this trend by incorporating user-generated content into their marketing strategies, showcasing real-life customer experiences to attract new clients.</p> <p>However, the rise of fake reviews is a growing concern. In 2023, the popular travel website Tripadvisor <a href="https://www.tripadvisor.com/TransparencyReport2023#group-section-Fake-Reviews-HZjJZOxSZ4">saw an overwhelming influx</a> of user-generated content, with over 30 million reviews, however, amid this vast pool of feedback, 1.3 million reviews were flagged as fraudulent and subsequently removed.</p> <p>In the end, customer reviews are not just fleeting opinions left in the digital atmosphere. They are valuable conversations between businesses and their customers. For businesses, reviews offer an opportunity to understand their clients’ needs, address concerns, and celebrate successes. That is why businesses like <a href="https://www.aboutamazon.com/news/policy-news-views/how-ai-spots-fake-reviews-amazon">Amazon are using AI</a> to manage the reviews.</p> <p>By reading, responding, and, most importantly, acting on reviews, businesses can foster a loyal customer base and continually improve their offerings. So, the next time you leave a review, remember that someone is listening, and your words may just be the catalyst for positive change.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/236194/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /></p> <p><em><a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, Lecturer in Digital Marketing, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, AI Strategist and Professor of Digital Strategy, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, Professor of Strategy and Economic Organisation, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-good-the-bad-and-the-awful-how-business-reacts-to-online-reviews-236194">original article</a>.</em></p>

Travel Trouble

Placeholder Content Image

Woman “bullied” on plane over budget seating trick

<p dir="ltr">A young woman has recalled a flight from hell when she was “bullied” by a couple who were trying to utilise a seating hack that went viral on TikTok. </p> <p dir="ltr">The solo traveller took to Reddit to recount the story and ask social media users if she was in the wrong for her action. </p> <p dir="ltr">The woman began by saying she usually pays more to select her plane seat ahead of time, but a medical emergency on another plane had her waiting on standby and left with no option other than to sit in a middle seat.</p> <p dir="ltr">When she was finally able to board, she was greeted by a couple who had purchased both the window and aisle seats in a bid to have more space, utilising a travel “trick” that has been popular on TikTok.</p> <p dir="ltr">The method, which has been dubbed the 'poor man's business class', usually leaves travellers with an empty middle seat and more space, and few travellers opt to pick a middle seat. </p> <p dir="ltr">“When I got to my row the man and woman were chatting and sharing a snack... it was obvious they were together. I mentioned to the man that I'm in the middle, and he got up to let me in,” the unsuspecting traveller wrote on Reddit.  </p> <p dir="ltr">“I asked them if they would prefer to sit together, I said I was totally okay with that. The woman reacted rudely to this and said ‘you're not supposed to be sitting here anyway’.”</p> <p dir="ltr">After noticing how the plane was full, she offered to show the pair her new ticket with the correct seat number on it.</p> <p dir="ltr">“She flicked her hand at my ticket and made a disgusted sound. I offered again if they wanted to sit together to which she didn't reply, her partner said it's okay and... made some small talk,” she continued. </p> <p dir="ltr">The man’s girlfriend then interrupted their conversation to ask,”'Did you use one of those third party websites to book your flight? It's so frustrating when people cheap out to inconvenience others.”</p> <p dir="ltr">The American woman explained that she had booked her flight directly and she had been placed on standby like everyone else and didn't choose the middle seat - she was assigned it.</p> <p dir="ltr">She then tried to keep the peace by refusing to engage with the furious woman.  </p> <p dir="ltr">“I was so done with her attitude, I put my headphones on and attempted to do my own thing,” she explained.</p> <p dir="ltr">But the “entitled” girlfriend wasn't letting it go, as the woman explained, “This woman kept reaching over me and tapping her partner and trying to talk to him in a way that was super intrusive.”</p> <p dir="ltr">“I could tell even her partner was trying to engage her less so that she would hopefully stop, but she didn't.”</p> <p dir="ltr">“I think they tried to pull that tactic where they don't sit together on purpose...hoping no one will sit between them. But on full flights it doesn't work. And even so - it's not the other person's fault.”</p> <p dir="ltr">The traveller's post was met with hundreds of comments slamming the girlfriend’s behaviour, as one person wrote, “It's like a toddler having a tantrum.”</p> <p dir="ltr">“She was disappointed and a total a**hole. Gross entitled people,” another added. </p> <p dir="ltr">Another person applauded the traveller’s level-headed behaviour, writing, “Wow! You are my hero for keeping it classy - I’m afraid I would not have been as kind as you.”</p> <p dir="ltr"><em>Image credits: Shutterstock </em></p>

Travel Trouble

Placeholder Content Image

Anti-cellulite products are big business – but here’s what the science says

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/rebecca-shepherd-423135">Rebecca Shepherd</a>, <em><a href="https://theconversation.com/institutions/university-of-bristol-1211">University of Bristol</a></em></p> <p>Although <a href="https://onlinelibrary.wiley.com/doi/full/10.1111/jocd.14815">90% of women have cellulite</a>, we’re yet to see it represented as a normal anatomical characteristic in popular culture. In Greta Gerwig’s 2023 Hollywood blockbuster, for instance, Stereotypical Barbie, played by Margot Robbie, develops dimples on her upper thigh as part of her existential crisis – along with other human faults such as halitosis, flat feet and irrepressible thoughts of death.</p> <p>When Stereotypical Barbie asks doll sage Weird Barbie what the dimples are, she explains: “That’s cellulite. That’s going to spread everywhere. Then you’re going to start getting sad and mushy and complicated.” Barbie’s perfect smooth plastic perfection is marred.</p> <p>Despite its prevalence, then, cellulite has been constructed as a flaw in need of correction. Consumers, it seems, agree, especially when fed a diet of the <a href="https://www.tandfonline.com/doi/full/10.1080/21604851.2021.1913827">photoshop smoothed skin</a> of models, social media influencers – and Hollywood stars.</p> <figure><iframe src="https://www.youtube.com/embed/rmThigh1i8s?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe><figcaption><span class="caption">“NO!” Barbie shouts when Weird Barbie tells her she has cellulite.</span></figcaption></figure> <p>Cellulite’s usually found in areas that have greater amounts of subcutaneous fat, when fat deposits push through the connective tissue beneath the skin, leading to a lumpy appearance. It is common, <a href="https://www.sciencedirect.com/science/article/pii/S0738081X1300076X?via%3Dihub">usually painless</a> and harmless.</p> <p>The human skin is the <a href="https://theconversation.com/the-skin-is-a-very-important-and-our-largest-organ-what-does-it-do-91515">body’s largest organ</a>, made up of three layers. At the surface, the epidermis acts as our first line of defence against the environment. This outermost, impermeable layer is made up of cells that are constantly renewed and shed, protecting our body from external elements.</p> <p>Beneath the epidermis lies the dermis, a robust layer containing fibroblasts, the cells responsible for producing essential proteins such as collagen and elastin. These proteins provide structure and elasticity, contributing to the skin’s strength and flexibility.</p> <p>Deeper still is the hypodermis, also known as the subcutaneous layer. This layer is rich in adipose tissue – mostly made up of fat, which plays a crucial role in cushioning and insulating the body, as well as storing fat that can be used when needed. Beneath these three layers of skin, there is muscle. Running from the muscle to the dermis are <a href="https://journals.lww.com/amjdermatopathology/fulltext/2000/02000/cellulite__from_standing_fat_herniation_to.7.aspx">bands of connective tissue</a>, that holds the adipose tissue in “pockets”.</p> <p>Cellulite does not affect health, although some people report that it affects their <a href="https://www.tandfonline.com/doi/abs/10.1080/07853890.2018.1561731">self-esteem and body image</a> but that’s more to do with the social pressure on women to be physically perfect – or spend money, time and energy trying to be as close to perfect as possible.</p> <p>Cellulite, then, has become big business for the beauty industry. In the lead up to summer especially, companies will promote <a href="https://www.asa.org.uk/advice-online/weight-control-cellulite.html">all manner of products</a> from creams and serums to gadgets and pills, all aimed at creating perfectly smooth limbs. The most popular question seems to be, “Do these treatments work?” but as an anatomist I think the more pressing question is, “Why are healthy women’s bodies considered something to treat, cure or correct?”</p> <p>The beauty and wellness industry has long capitalised on societal standards of beauty. The idea that cellulite is undesirable and <a href="https://journals.lww.com/dermatologicsurgery/abstract/1978/03000/So_Called_Cellulite.9.aspx">should be corrected</a> has been perpetuated since Vogue magazine was the <a href="https://archive.vogue.com/article/1968/4/cellulite-the-new-word-for-fat-you-couldnt-lose-before">first English language magazine</a> to use the term “cellulite”, introducing the concept to thousands of women. This marketing strategy taps into the insecurities of consumers, particularly women, and promotes an endless pursuit of “perfection” for bodies that have normal anatomical variation.</p> <p>By framing cellulite as a condition that needs treatment, companies can sell a wide range of products and services, bolstered by celebrity endorsements, which lend credibility and aspirational value to pseudo-medical “smoothing” products. However, there is limited scientific evidence supporting the effectiveness of these supplements in treating cellulite. In fact, the <a href="https://onlinelibrary.wiley.com/doi/10.1111/j.1524-4725.1978.tb00416.x">first scientific paper</a> on cellulite, published in 1978, referred to it as “so called cellulite: the invented disease”.</p> <p>Recent product launches include, <a href="https://lemmelive.com/en-gb/products/lemme-smooth-capsules?variant=45597048111318">Lemme Smooth</a>, Kourtney Kardashian-Barker’s latest addition to her vitamin and supplement range. The product’s promotional materials claim that the capsule “visibly reduces cellulite in 28 days”. But what does the science tell us?</p> <p>Supplements like Lemme Smooth claim to improve skin texture and reduce cellulite from within. Kardashian-Barker’s supplement contains a mixture of <a href="https://link.springer.com/article/10.1007/s10298-015-0977-4">french cantaloupe melon</a>, hyaluronic acid, chromium and vitamin C among other ingredients. The body’s ability to absorb and utilise these ingredients in a way that would impact cellulite is still a subject of debate.</p> <p>There is evidence that <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4110621/#:%7E:text=In%20a%20randomized%2C%20double%2Dblind,in%20part%2C%20to%20the%20skin.">ingested hyaluronic acid</a> can migrate into the skin, stimulating the production of collagens within the dermis – and vitamin C has been shown to <a href="https://www.nature.com/articles/s41598-020-72704-1">thicken the surface layer</a> of the skin. However, the lack of standardisation in testing for the use of these ingredients in the treatment of cellulite means it’s still not clear if they will have a <a href="https://onlinelibrary.wiley.com/doi/10.1111/j.1467-2494.2006.00318.x">significant effect</a>.</p> <p>Other products marketed to reduce the appearance of cellulite include topical creams and lotions, containing ingredients like <a href="https://karger.com/books/book/763/chapter-abstract/5600478/Specific-Use-Cosmeceuticals-for-Body-Skin-Texture?redirectedFrom=fulltext">caffeine, retinol, and herbal extracts</a>. Cosmetic products are not able to penetrate the epidermis enough to significantly affect the underlying fat deposits and connective tissue.</p> <p>Some invasive treatments, such as <a href="https://www.aad.org/public/cosmetic/fat-removal/cellulite-treatments-what-really-works">laser therapy, subcision, and acoustic wave therapy</a> can offer more promising results. These procedures work by breaking down the connective tissue bands that cause dimpling and stimulating collagen production in the dermis to improve skin elasticity. While these methods <a href="https://www.aad.org/public/cosmetic/fat-removal/cellulite-treatments-what-really-works">may be more effective</a>, they are often expensive, require multiple sessions to achieve results – and aren’t without risk.</p> <p>Maintaining a healthy diet, drinking lots of water, and regular physical activity can help improve the overall appearance of the skin and reduce the visibility of cellulite. Losing weight and strengthening the muscles in the legs, buttocks and abdomen may make cellulite less noticeable, but it won’t make it <a href="https://jndc-chemistryarticles.info/ijn/article/318">disappear altogether</a>.</p> <p>The bottom line, though, is that cellulite does not need to be treated. It’s a normal anatomical variation that’s been transformed into a condition driving a lucrative market for cures <a href="https://link.springer.com/article/10.1007/s40257-015-0129-5">that don’t exist</a>.</p> <p>My top expert advice in the run up to summer? Be wary of claims from cosmetic companies and save your money.</p> <hr /> <p><em>The Conversation has approached the Lemme Live brand for comment.</em><!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/232318/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/rebecca-shepherd-423135">Rebecca Shepherd</a>, Senior Lecturer in Human Anatomy, School of Anatomy, <a href="https://theconversation.com/institutions/university-of-bristol-1211">University of Bristol</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/anti-cellulite-products-are-big-business-but-heres-what-the-science-says-232318">original article</a>.</em></p> </div>

Body

Placeholder Content Image

Common mistakes pet owners make

<p>While most pet owners have the best of intentions, sometimes not everyone is aware of the mistakes they are making or the things they could be doing better. Here’s a list of common mistakes pet owners make. How many are you guilty of?</p> <p><strong>Lack of exercise</strong><br />While each breed and species is different in reference to their specific exercise needs, one thing stays the same: every animal requires daily exercise. When working out what is the correct amount for your animal, you need to look at their age, species and breed. </p> <p>And before you go thinking of daily exercise at a chore, remember this: exercise should be fun! It can include play time, walks, jogs, runs, agility training and more. Always consult with your local vet if you want to know the specific exercise guidelines for your pet.</p> <p><strong>No behavioural training</strong><br />When bringing a new animal into your home and family, adequate training is so important. Does your animal know how to take commands? It’s important to be able to teach your pet things and that they respect you. </p> <p>Remember the saying: You can’t teach an old dog new tricks? Well, that’s right. Investing the time to go through behavioural training from the start will help save you time and frustration in the long run.</p> <p><strong>Your pet is bored often</strong><br />Just like humans, pets too get bored. Playing games with your furry friend – such as teaching them tricks or providing them with the toys and space to do interesting things – will do wonders in ensuring their mind is constantly developed. </p> <p>If your pet is stimulated, it should stop them from destroying the house, and your things, when you’re out.</p> <p><strong>Poorly looked after teeth</strong><br />A common mistake a lot of pet owners make, is not brushing often enough – or at all – their pet’s teeth. After all, dental hygiene is one of the most important health issues animals face. The good news is this is avoidable by regularly brushing your pet’s teeth and checking on their oral hygiene. </p> <p>Anything out of the ordinary may be an indication of infection, but when caught early, can be more easily treated. So ensure you book in regular visits at the vet to check your furry friend’s mouth too.</p> <p><strong>Not enough trips to the vet</strong><br />Just as it is important for humans to go to the dentist and doctor for check-ups and shots regularly, visiting the vet and keeping up with a vaccination schedule is equally as important. </p> <p>If not more so, as pets cannot tell you when something is wrong. Booking into to see the vet every so often will ensure your pet is healthy and blossoming for years to come. </p> <p><em>Image credits: Shutterstock </em></p>

Family & Pets

Placeholder Content Image

Woman’s “selfish” business class upgrade divides the internet

<p dir="ltr">A woman has divided the internet after telling how she snagged an upgrade on her way home from a holiday, leaving her partner and his child in economy. </p> <p dir="ltr">The 30-year-old woman shared the story of how she landed the controversial upgrade, but explained to her social media followers that there is more to the story than meets the eye. </p> <p dir="ltr">She began by explaining that she had booked a 10-day holiday with her partner, who she called Matt, who she had been dating for one year. </p> <p dir="ltr">The couple wanted to spend some time together, but were joined by Matt’s younger son, who she called Alex, from his previous relationship. </p> <p dir="ltr">“Every now and then I would look after Alex when Matt was at work — we don’t live together but they stay at mine every now and then,” the woman explained.</p> <p dir="ltr">Due to family circumstances, Alex had to join the couple on holiday, as she explained, “The flights were over eight hours long and I have booked the tickets for all of us.”  </p> <p dir="ltr">During the flight to their destination, and throughout their whole holiday, the woman explained that she spent most of the time looking after Alex while Matt had “the time of his life”. </p> <p dir="ltr">While the couple were on holiday, the woman discovered that Matt had been unfaithful, and had been cheating on her through most of their relationship. </p> <p dir="ltr">“Some things came to my attention — he was still seeing his ex — which resulted in us breaking up at the end of our stay,” she said.</p> <p dir="ltr">On the flight back home, the three were sitting together when a flight attendant approached her ex, asking if he wanted an upgrade to business class, but before he could respond, the woman interjected.</p> <p dir="ltr">“I mentioned it was me who bought the tickets and used my own account to pay for them, so an upgrade should go to me,” she said.</p> <p dir="ltr">“The flight attendant was trying to argue at first, as she assumed Alex was my child.”</p> <p dir="ltr">“But I told her that’s not the case, and ended up having an upgrade so I can relax after spending all this time looking after Alex.”</p> <p dir="ltr">When they landed, Matt made comments the woman had been “an a**hole” and “selfish”, while some passengers made similar comments. </p> <p dir="ltr">The woman shared the story to Reddit, asking social media users if she was in the wrong by taking the upgrade and was met with mixed responses. </p> <p dir="ltr">One person said, “Damn that sucks... paying for a flight, in a breakup, taking care of a child on YOUR vacation. You by no means are the a******, hell the audacity of the ex is unbelievable. It just p***es me off so much that I can’t even begin to imagine your frustration.” </p> <p dir="ltr">Another added, “I bet it was nice to put some space between you and your brand new ex with such a long flight, too. What was he going to do, take the upgrade and leave his young kid with the woman who he just broke up with? There’s no world in which that makes any kind of sense.”</p> <p dir="ltr">Others suggested the biggest culprit in the situation was actually the flight attendant.</p> <p dir="ltr">“Why would it be ok to leave the mum with the kid but not the dad? Why did they not first offer it to the person who bought the tickets as that’s where the priority should’ve been?” one said.</p> <p dir="ltr">Meanwhile, one person pointed out: “Let this be a lesson."</p> <p dir="ltr">“Never take care of someone’s kid your whole holiday and let them have the time of their lives. You should have let him handle everything concerning his kid except some play time. I would be fuming.”</p> <p dir="ltr"><em>Image credits: Shutterstock</em></p>

Travel Trouble

Placeholder Content Image

"SHEER INSANITY": Dog owner slammed over bizarre request

<p>A cat owner was left purr-plexed after receiving a bizarre note from her neighbour about her cats. </p> <p>She took to Facebook to share the "unhinged" letter, racking up over 15,000 comments from other people who were furious on her behalf. </p> <p>"Hey neighbour! Can you please keep your cats out of the window?" the letter read. </p> <p>"They are causing my dog to sit in the window and bark all day long."</p> <p>The anonymous letter ended abruptly with: "I work from home so this is very difficult, thanks, K."</p> <p>The cat owner said  that she has three cats and two new kittens in her house, and although they occasionally sit on the window when it's a nice outside, they "do nothing but sleep." </p> <p>"We keep the windows open because we don’t have aircon yet," she added.</p> <p>The dog owner had barked up the wrong tree, as many commenters slammed them for their "entitled" behaviour. </p> <p>"Tell them to train the dog," one said, echoing the thoughts of many. </p> <p>"LMAO, you cannot stop a cat from sitting in a window. Cats will find a way, but you can absolutely do a number of things to stop a dog from barking at a window," another added. </p> <p>"This can’t be real. What a crazy neighbour," a third wrote. </p> <p> "I’m totally a dog person, but trying to make your neighbour discipline their cat for sitting in a window because you won’t discipline your dog for nuisance barking is SHEER INSANITY. I mean, what the hell?" a fellow dog owner added. </p> <p>"Train your cat not to chill in a window because training a dog not to disturb the s*** out of everyone is too hard? I can’t believe this neighbour had the nerve."</p> <p>"Imagine being so entitled that you think it’s someone else’s responsibility to control your pet’s behaviour," another wrote. </p> <p>Another person pointed out: "If ‘your dog’ is barking when they look out the window, then cover 'your window'." </p> <p><em>Image: Facebook</em></p>

Family & Pets

Placeholder Content Image

Our dogs can terrify (and even kill) wildlife. Here’s how to be a responsible owner this summer

<p><em><a href="https://theconversation.com/profiles/melissa-starling-461103">Melissa Starling</a>, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a></em></p> <p>In Australia, dog ownership often goes hand-in-hand with a love for the great outdoors. Whether it’s walking on the beach, going camping, or having a barbecue in the park, we tend to keep our canine companions close as we soak up the sun.</p> <p>But many of us forget a key fact about our dogs: they are predators. Even the fluffy little 5kg ball that spends most of its time in your lap derives from an apex predator – and its predatory instincts can kick in at any time.</p> <p>And while many of our dogs don’t have the same hunting skills as their distant ancestors (who had to hunt for a living), wildlife doesn’t know that.</p> <p>The impacts of domestic dogs on wildlife aren’t well studied, and likely vary depending on the environment. Nonetheless, there’s good evidence domestic dogs, when left unobserved, can have detrimental effects in the places they visit.</p> <p>With that in mind, here are some things to consider next time you take your pup out for a bushwalk.</p> <h2>How dogs impact ecosystems</h2> <p>There are <a href="https://www.sciencedirect.com/science/article/abs/pii/S0006320717305967">five main ways</a> domestic dogs can negatively impact the natural environments they visit. These are:</p> <ol> <li>direct physical harm through predatory behaviour</li> <li>disturbance through chasing and harassment</li> <li>increased exposure to diseases</li> <li>interbreeding, which can alter the gene pool of wild canid populations</li> <li>increased competition for resources.</li> </ol> <p>The good news is the last three points aren’t particularly relevant in Australia. For one thing, there’s little overlap between diseases common in domestic dogs and Australian wildlife. There’s also little resource overlap, except perhaps in some areas where feral or semi-feral dogs live alongside dingoes.</p> <p>And regarding potential interbreeding, while it was once thought this could threaten the dingo gene pool, <a href="https://onlinelibrary.wiley.com/doi/full/10.1111/mec.16998">recent research</a> suggests it’s not nearly as common as we thought.</p> <p>As such, the main harms Aussie dog owners should focus on are physical harms through predatory behaviour and disturbance to ecosystems.</p> <h2>Dogs can kill</h2> <p>We know dogs are capable of injuring and killing wildlife, but it’s difficult to determine how common this is, because many events go unreported. While smaller animals such as lizards, gliders and possums are at higher risk, larger species such as koalas can also fall prey to dogs.</p> <p><a href="https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0206958">One study</a> that looked at wildlife coming into care at Queensland rehabilitation centres reported dog attacks as the cause in about 9% of cases. These cases often resulted in severe injury or death.</p> <p>Dog owners should be especially wary of small, localised populations of vulnerable species. A <a href="https://ri.conicet.gov.ar/bitstream/handle/11336/202640/CONICET_Digital_Nro.29048152-7a5c-4ea2-8068-e73d42cba01d_B.pdf?sequence=2&amp;isAllowed=y">study</a> in Argentina’s Patagonia region details several cases of dogs decimating local penguin populations after gaining access to protected island areas during low tide.</p> <p>Not to mention, dog attacks on wildlife can bring risk to dogs as well. Kangaroos can defend themselves with <a href="https://www.abc.net.au/news/2023-10-16/mildura-man-fights-kangaroo-to-protect-dog/102983926">their powerful limbs</a>, monitor lizards are equipped with sharp claws and teeth, and many snake species <a href="https://www.brisbanetimes.com.au/national/queensland/dogs-twice-as-likely-to-die-from-snake-bite-as-cats-research-finds-20200519-p54ufd.html">are highly venomous</a>.</p> <h2>The impact of harassment</h2> <p>You might think it’s harmless for your dog to chase wildlife if it never manages to catch the animals it chases, but that isn’t true. Wild animals optimise their behaviours to meet their needs for foraging, breeding and resting, and being chased by a dog can disrupt this.</p> <p>For example, certain threatened bird species will nest on the beach and find foraging opportunities based on the tides. One dog forcing one bird to abandon this important activity may have a small impact. But if it happens repeatedly throughout the day, it can become a <a href="https://wilderness-society.org/wp-content/uploads/2019/04/Dogs-as-agents-of-disturbance-Michael-A.-Weston-and-Theodore-Stankowich.pdf">much bigger problem</a>. It may even drive animals out of the area.</p> <p><a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2391219/">Research</a> conducted in Sydney has shown the mere presence of a leashed dog is enough to temporarily, yet dramatically, reduce the number of bird species detected.</p> <h2>Keep an eye on your furry pal</h2> <p>Responsible dog ownership involves making sure our dogs have a minimal impact on others, including wildlife. How can we achieve this when our dogs are simply engaging in behaviours that come naturally to them, and may even be rewarding for them?</p> <p>Training your dog to have general obedience – especially to come when called – is worth sinking considerable time and effort into. This can save both your dog and any wildlife they may be after. For instance, calling a dog away from a snake is one of the most effective ways of managing snake bite risk.</p> <p>One <a href="https://www.researchgate.net/publication/333344634_Applying_Social_Marketing_to_Koala_Conservation_The_Leave_It_Pilot_Program">pilot study</a> in Victoria found positive outcomes from a program that helped owners train their dogs to be more obedient around wildlife.</p> <p>That said, recall training is an art form, and recalling a dog that likes to run off and chase animals can be a huge challenge.</p> <p>Another solution is to rely on leashes when passing sensitive areas, or where there’s a risk of wildlife harassment. In Australia, many beaches that allow dogs have signs with information about vulnerable birds in the area and how to protect them from your dog.</p> <p>This could mean keeping your dog off rock platforms, leashing them when you see birds foraging on the beach, or keeping them out of fenced areas. Some areas are simply too vulnerable for dogs to run amok, so always look for signs and read them carefully.</p> <p>If you’re hiking, use a long line (a leash that’s more than five metres long) and look for signs of your dog detecting something of interest. Often their ears will come up high and forward, and they will freeze and stare intently.</p> <p>At this point, it doesn’t matter what they’re excited about: take the opportunity to leash them or shorten their leash, and get their attention before they can take off. Investing in a long leash will allow your dog more freedom without putting wildlife at risk.</p> <p>If your dog does injure an animal, you should quickly contact a wildlife rescue organisation or take the animal to a veterinary practice or sanctuary. For small animals, even minor injuries from a dog will usually require veterinary attention.</p> <p>It’s our responsibility to be respectful visitors when we’re out in nature, and to make sure our dogs are too. <img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/214722/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /></p> <p><a href="https://theconversation.com/profiles/melissa-starling-461103"><em>Melissa Starling</em></a><em>, Postdoctoral Researcher in Veterinary Science, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a></em></p> <p><em>Image credits: Getty Images</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/our-dogs-can-terrify-and-even-kill-wildlife-heres-how-to-be-a-responsible-owner-this-summer-214722">original article</a>.</em></p>

Family & Pets

Placeholder Content Image

"You've been bumped": Vietnam vet slams Qantas for booting him from business class

<p dir="ltr">Qantas has come under fire for booting a Vietnam war veteran from his paid seat in business class so that a young Qantas "tech" – later revealed to be a pilot – could travel in the luxury seat in his place.</p> <p dir="ltr">Stephen Jones, 78, and his wife were travelling home to Adelaide after a holiday in Christchurch. Their flight was passing through Melbourne on its way to their home in Adelaide, and the pair were enjoying coffee in the Melbourne airport lounge – just 30 minutes before they were set to continue their journey – when they were given the bad news by Qantas staff.</p> <p dir="ltr">"I went up to the desk and the Qantas employee there said, 'I've got some bad news for you, you've been bumped'," Mr Jones told Melbourne’s <em><a href="https://www.3aw.com.au/vietnam-war-veteran-booted-from-business-class-for-younger-qantas-employee/">3AW</a></em> radio program with Ross &amp; Russ. </p> <p dir="ltr">"It didn't register at first," continued Mr Jones. "I wasn't quite sure what 'bumped' meant... I said, 'What?', and she said, 'Yes, I'll have to re-issue your ticket for economy class. We have a tech who's flying to Adelaide and his contract states that he must fly Business Class."</p> <p dir="ltr">Mr Jones then explained that while he retreated to his economy seat, the Qantas employee was seated next to his wife up in business class, and that "he wouldn't even look at her".</p> <p dir="ltr">Mr Jones went on to explain that, after filing a letter of complaint, he was offered 5000 Frequent Flyer points in return for the downgrade and an apology.</p> <p dir="ltr">Mr Jones, who served in Vietnam in a combat unit in the 1960s, claimed he turned down the offer of 5000 points, saying, “I don’t think anything is going to change until there’s ramifications for Qantas, or costs for Qantas when they upset their customers.”</p> <p dir="ltr">Justin Lawrence, Partner at Henderson Ball Lawyers, later told the 3AW radio show hosts that there’s little customers can do about such a move by the airline and said it was “standard operating procedure”.</p> <p dir="ltr">“Unfortunately, their terms of carriage allow them to do this sort of thing – this happens so often they’ve actually got a term for it, buckle up, they call this 'involuntary downgrading,'” he said.</p> <p dir="ltr">“They’ll overprescribe business class or first class, they will need to bump someone out, and they’ll do it almost immediately prior to the flight – not just Qantas, they all do it."</p> <p dir="ltr">“Any time you go to a travel agent or online to Qantas to buy a seat, and we think we’re buying a seat in a particular class, there are no guarantees that when that plane takes off, you’ll be sitting in that class.”</p> <p dir="ltr">Mr Jones said he understood that Qantas pilots were entitled to rest comfortably on their way to another flight, but the ordeal was “unsettling and made me a little irritable”.</p> <p dir="ltr"><em>Image credits: Getty Images</em></p>

Travel Trouble

Placeholder Content Image

The 15 dog breeds perfect for first-time owners

<p><strong>First-time pup parent</strong></p> <p>Becoming a first-time dog owner is a truly rewarding experience. You’re gaining a new loyal best friend and have a wonderful adventure before you. That said, we’d be remiss if we didn’t acknowledge that the process also comes with some little curveballs as you learn the ropes of pup parenthood.</p> <p>In addition to the dog’s size – be it a toy breed, medium breed, or giant breed – it’s also important to consider the dog’s personality. For example, do you want a <a href="https://www.readersdigest.com.au/food-home-garden/pets/the-best-low-maintenance-dogs-for-busy-people" target="_blank" rel="noopener">low-maintenance dog</a> or a <a href="https://www.readersdigest.com.au/food-home-garden/pets/11-dog-breeds-that-can-be-left-alone" target="_blank" rel="noopener">dog breed that does well when left alone</a>? Or are you perhaps seeking the <a href="https://www.readersdigest.com.au/food-home-garden/pets/the-best-dog-breeds-for-kids" target="_blank" rel="noopener">best dog breeds for kids</a>?</p> <p>“When you are thinking about getting a dog for the first time, the first thing to ask yourself is what you envision your life with a dog looking like,” says Marissa Sunny, a canine behaviour specialist. “If you want a dog to get you out of the house and go running with, then a high-energy working breed may be for you! If you are looking for a Netflix buddy, then an adult or senior dog may be for you.” And while purebreds are wonderful, there are many mixed breeds available for adoption in your local shelters that make wonderful pets, even for first-time dog owners.</p> <p>To help you determine the best first dog for new owners – and avoid some of the worst dogs for first-time owners – we’re showcasing some of the most popular dog breeds that are easy to train, groom and bond with.</p> <p><strong>Bichon Frise</strong></p> <p>Known for its loving and playful personality, the Bichon Frise is an intelligent and charming lapdog who befriends just about everyone they meet. They are one of the best dogs for beginners since they’re typically easy to train and are great with kids. </p> <p>Another perk is that their fluffy white coat is hypoallergenic, making them ideal for those concerned about dog allergies. They do need to be bathed about once a month and benefit from a good brushing several times a week. A visit to the groomer every four to six weeks can also help keep them looking tip-top.</p> <p><span style="text-decoration: underline;"><em>Ease of care: 4/5</em></span></p> <p><strong>Golden retrievers </strong></p> <p>Arguably one of the easiest dog breeds for first-time owners, the golden retriever is one of the most beloved canines for good reason. This lovable pup is exceptionally friendly and devoted to its owners. They are also known for being obedient and easy to train, so teaching them to fetch, sit and stay is likely to be a breeze, which is one of the reasons many service dogs are golden retrievers. </p> <p>Perhaps most important, though, is their gregarious and outgoing personalities, which make them fantastic as first-time family dogs, as well. They benefit from a good brushing once a week and perhaps more during their twice-annual shedding spree.</p> <p><span style="text-decoration: underline;"><em>Ease of care: 5/5</em></span></p> <p><strong>Papillon</strong></p> <p>The papillon – which means butterfly in French – is another wee-sized pup weighing in at only 4.5kg tops. They are an affectionate dog breed and they also get along well with children. Though very small, this toy breed is surprisingly athletic and spritely and benefits greatly from playtime. </p> <p>One potential drawback is that they’re not too keen on hanging out with other animals. However, they are surprisingly easy to groom thanks to their lack of an undercoat. A good bath every few months and a once-monthly grooming session are all they need.</p> <p><span style="text-decoration: underline;"><em>Ease of care: 4/5</em></span></p> <p><strong>Labrador retriever </strong></p> <p>The Labrador retriever is another popular dog breed. They are most noted for their outgoing personality and friendly demeanour, and they are also one of the best-behaved dog breeds. These playful, easy-going pups – which come in chocolate, black, and yellow – are very sociable. </p> <p>This allows not only for easy bonding with the entire family but with other animals, too. Because they love to make their owners happy, labs are also one of the easiest dog breeds to train. Occasional baths and brushing are all this dog needs to keep it looking its best.</p> <p><span style="text-decoration: underline;"><em>Ease of care: 5/5</em></span></p> <p><strong>Cavalier King Charles spaniel </strong></p> <p>A sweet combination of a small toy breed and spaniel, the Cavalier King Charles spaniel is a gentle, graceful, athletic and high-spirited little pup. They make our list of the best first dogs for new owners because of their adaptability and smarts, which make them both easy to get along with and train. These unfailingly sweet pups are also keen on pleasing their humans, making them excellent for a broad ranch of owners, including couples, families, seniors, and individuals. </p> <p>They are also known for being effective therapy dogs, too. They do require a little more grooming than other pups on our list and need daily brushing, weekly ear-checks, and monthly nail trims.</p> <p><span style="text-decoration: underline;"><em>Ease of care: 4/5 </em></span></p> <p><strong>German shepherd</strong></p> <p>The noble German shepherd is an excellent dog for first-time owners for many reasons. For starters, they are exceptionally smart pups that are easy to train, which is one reason why they are utilised in K-9 units. </p> <p>Second, they are gentle with their owners and unfailingly loyal – to the end that they make great watchdogs. Finally, German shepherds are easy to groom. The AKC says they benefit from brushing a few times a week to remove loose hairs and that they only need occasional baths.</p> <p><span style="text-decoration: underline;"><em>Ease of care: 5/5</em></span></p> <p><strong>Standard poodle</strong></p> <p>Recognised for their fluffy, pillow-like hypoallergenic coats, the poodle is a notably smart and athletic family companion. Because of these positive qualities, poodles have been bred with many other breeds to get designer breeds including the labradoodle, groodle, spoodle, and cavoodle. </p> <p>Do note that as puppies, poodles can be high-energy, so they’ll need to be able to run off that steam. They also should be brushed daily and professionally groomed about once every month or two to combat matting and keep their coats lustrous.</p> <p><span style="text-decoration: underline;"><em>Ease of care: 4/5</em></span></p> <p><strong>Basenji</strong></p> <p>You might not be too familiar with the Basenji, but this smart and adaptable quiet dog breed makes our list because of how easy-going and low-key it is. Some even describe this dog as “cat-like” in its independence and quiet demeanour. While it’s not overtly lovey-dovey like some breeds, the Basenji is perfect for first-time owners who tend to be gone often and prefer a pup that’s not always at their ankles. </p> <p>The AKC says their short coat is also simple to care for. Just give them a once-over every week or two – and no bathing required unless they get into something.</p> <p><span style="text-decoration: underline;"><em>Ease of care: 4/5</em></span></p> <p><strong>Yorkshire terrier</strong></p> <p>A truly petite-sized pup, the adorable Yorkie is a tiny terrier that weighs in at only seven pounds. Though tiny, they do have major personalities! This breed has a reputation for being brave, tenacious and sprightly. They are also exceptionally friendly. </p> <p>The breed’s long, low-allergen coat mimics human hair more than dog fur, making them one of the more popular dogs for those who deal with pet allergies. The trade-off is that their long hair does require daily brushing, weekly bathing and regular professional groomings.</p> <p><span style="text-decoration: underline;"><em>Ease of care: 3/5</em></span></p> <p><strong>Pugs</strong></p> <p>Survey any pug owner and they’ll likely be quick to tell you that this breed is one of the best family companions out there. The adaptable pug gets along with basically everyone – including kids, seniors and other animals – and thrives in both the city and country. </p> <p>Pugs also enjoy making their owners happy, which helps make training them a breeze. Another bonus: their coat is considered low maintenance and only needs weekly brushing to control light shedding.</p> <p><span style="text-decoration: underline;"><em>Ease of care: 5/5</em></span></p> <p><strong>Whippet</strong></p> <p>Don’t confuse the whippet for a greyhound! Though they do look similar, the whippet is its own breed (and actually quite a bit smaller). This lean and elegant pup is a lightning-quick runner that enjoys having a good chase in the backyard. As long as it’s getting plenty of exercise, this breed can fare well in an apartment or a house with a yard. Another perk is that these guys barely bark. </p> <p>Also, their short coat is very easy to care for and only requires weekly brushing and occasional baths. While smart, the whippet has a bit more of a mischievous personality that can be a little tricky to reign in when training.</p> <p><span style="text-decoration: underline;"><em>Ease of care: 4/5</em></span></p> <p><strong>Great Dane</strong></p> <p>Don’t be intimidated by the Great Dane’s mighty stature; this pup is a true gentle giant. This sweet-natured, patient, ultra-friendly pup bonds with its family owners quickly and remains loyal through and through – they’re even great with children. However gentle, the Great Dane also makes for a courageous and vigilant watchdog as well. </p> <p>Regarding training, this breed does benefit from professional obedience training in order to harness its full potential. They also should be brushed weekly, bathed occasionally, and have their nails trimmed monthly.</p> <p><span style="text-decoration: underline;"><em>Ease of care: 3/5</em></span></p> <p><strong>Irish setter</strong></p> <p>If you’re in the market for a lovable, friendly pup that’s perhaps not quite as well-known as other breeds, the Irish setter might just be your match. These sweet dogs get along with, and bond quickly, with everyone they meet – including kids, adults, seniors, and other animals. </p> <p>They do tend to be a bit on the rambunctious side, so a playful and active setting is ideal. They are also eager to please and respond well to patient training, notes the AKC. Moderate grooming is required, including twice-weekly brushing, monthly nail trims, and occasional baths.</p> <p><span style="text-decoration: underline;"><em>Ease of care: 4/5</em></span></p> <p><strong>Bernese mountain dog</strong></p> <p>The powerful and sweet-natured Bernese mountain dog is a family companion that will bring joy to any home. They’re on our list of the best dogs for beginners because they are easy to train, exceptionally patient with everyone (including kiddos), and get along easily with many personalities and even other animals. </p> <p>Their big size can be intimidating, but they’re big softies who love to stick close to their humans. In fact, they can be a little shy! Frequent shedding is more of an issue with this breed, and they require a good brushing two to three times a week.</p> <p><span style="text-decoration: underline;"><em>Ease of care: 4/5</em></span></p> <p><strong>Mixed breeds</strong></p> <p>We’ve included many purebreds on this list, but we don’t want to leave out mixed breeds and “mutts.” Though adoptable animals from the shelter can come with some specific needs, many will be forever grateful to have you as their owner. </p> <p>When seeking a pup to adopt, we recommend looking to their personalities – versus specific breed – to determine if they’re a fit for your lifestyle. “Your local shelter or rescue can help you find the perfect match for your family,” says Sunny.</p> <p><span style="text-decoration: underline;"><em>Ease of care: varies</em></span></p> <p><em>Image credits: Getty Images</em></p> <p><em>This article originally appeared on <a href="https://www.readersdigest.co.nz/food-home-garden/pets/15-best-dogs-for-first-time-owners?pages=1" target="_blank" rel="noopener">Reader's Digest</a>. </em></p>

Family & Pets

Placeholder Content Image

Cafe owner responds to extortionate avocado drama

<p dir="ltr">A Sydney cafe has responded after being slammed for their $10.90 side of avocado.</p> <p dir="ltr">Little Jack Horner, situated right in front of Coogee Beach, also charges $11.90 for halloumi and $9.90 for a side of bacon, all of which are meant to be shared.</p> <p dir="ltr">Cafe owner BJ McHatton spoke to <em>9Honey</em> about the avocado side dish that made waves.</p> <p dir="ltr">"The smashed avocado is portioned at almost one and a half avocados, as well as containing other ingredients to make it a dish, not just an avocado in a bowl," he said of the dish. </p> <p dir="ltr">"The price of avocados does fluctuate, two months ago we were paying double what we are today," he said, adding that the venue works with local providers who go to the market daily to provide them with quality produce.</p> <p dir="ltr">"Of course, this comes at a higher cost that allows us to have a quality offering for our customers.”</p> <p dir="ltr">He pointed out that this is the first price increase in 10 years, with "the hospitality industry as a whole all the way from the suppliers to the actual venues himself have seen prices explode over the last 12 months.”</p> <p dir="ltr">McHatton added that the cafe is in a prime location, with live music five nights a week, 160 indoor plants that are professionally cared for, and their efforts to support local teams, clubs, schools and charities all contribute to their prices.</p> <p dir="ltr">"Obviously, running a business of this size, and in this destination has a lot of associated expenses. All of this has to be taken into account when we set prices for our products.”</p> <p dir="ltr">Despite increased media coverage, McHatton says they haven’t received any backlash.</p> <p dir="ltr">"Obviously being on a few radio stations and covered by a few news stations it has generated some interest on those stories. However, after reading the comments, most of them are supportive. Most people genuinely seem to understand how hard running a business is the associated cost to come with running a business," he told <em>9Honey</em>. </p> <p dir="ltr">However, he expressed disappointment at the Google reviews that were allegedly left overnight by people who had never been to the cafe.</p> <p dir="ltr">"[It's] disappointing that people will go to the trouble of leaving a review having never actually experienced the venue. If anyone has ever been to our place, they know it's a lot more about an experience, which includes the food than just the food and the price," McHatton said.</p> <p dir="ltr">Other reviewers have dubbed the food “grossly overpriced”, with one reviewer revealing their Easter lunch of two breakfasts and fruit juice was almost $100. Another added that the prices were "pushing close to that of what you would expect for dinner," though they did say the food "was great".</p> <p><span id="docs-internal-guid-58292ee2-7fff-ec9e-cede-50a6da2915f7"></span></p> <p dir="ltr"><em>Image credit: Shutterstock</em></p>

Food & Wine

Placeholder Content Image

Destructive dog ruins owner’s cherished Monstera

<p dir="ltr">All pet owners know their furry friends can get up to mischief, and there’s nothing quite like coming home to discover half your lounge has been eaten and that book you love so much has been torn to shreds.</p> <p dir="ltr">One dog owner fell victim to her dog's destruction and headed to Reddit to share the story. </p> <p dir="ltr">"My dog ripped basically all the leaves off my husband's monstera and he's devastated," she wrote. "He's been growing this thing for years." </p> <p dir="ltr">The woman called for gardeners and plant enthusiasts alike to find out whether the plant would survive such a devastating blow.</p> <p dir="ltr">"The base and roots are still intact," she wrote. "Will new stems/leaves grow from the base? Is there any hope of salvaging it?”</p> <p dir="ltr">Some saw the funny side of her most, making jokes the dog must have been jealous of the attention the plant was getting. </p> <p dir="ltr">"This is some plant gore right here," one person teased in response.</p> <p dir="ltr">Aside from making light of her post, one plant fiend was able to tell her that her husband’s beloved monstera is in no danger.</p> <p dir="ltr">"You're in luck – monstera deliciosa is an incredibly hardy plant," the person advised.</p> <p dir="ltr">"It'll likely regrow multiple leaves from the broken stem! I would cut off the broken leaves personally, as they're probably not much use.</p> <p dir="ltr">"Water a little less than usual as it doesn't need as much water without all the leaves."</p> <p><span id="docs-internal-guid-70e4f9d6-7fff-a577-9411-6363a7e0cd61"></span></p> <p dir="ltr"><em>Image credit: Reddit</em></p>

Family & Pets

Placeholder Content Image

Dog groomers give owner wrong dog

<p dir="ltr">One dog owner has left the groomers with a different dog than the furry friend he brought in. </p> <p dir="ltr">Taking to Reddit, the owner posted an image of two dogs in the front seat of their car, one being of his own dog, and another of the one he got back.</p> <p dir="ltr">"Dog groomers gave me the wrong dog," they wrote in the post. </p> <p dir="ltr">Reddit users flocked to the comments to share their thoughts. </p> <p dir="ltr">"Is the bottom one yours? He looks happier," someone wrote, to which the owner responded, "yes lol.”</p> <p dir="ltr">"Dog smiling like, I don't know who this person is, but what a nice person. Are you taking me to my parents? :)," another person wrote.</p> <p dir="ltr">This isn’t the first doggy mix-up to have occurred.</p> <p dir="ltr">In 2022, a woman from Chesapeake, Virginia told People she was given the wrong dog. </p> <p dir="ltr">"I was like, 'This isn't my dog, where's my dog? Where's my puppy?'" the woman said, explaining when she received the dog. </p> <p dir="ltr">"I didn't get a chance to get a good look at him, all I saw was white. I go to the car and I put him in. He turned around and I thought, 'He looks so different, am I tripping?’"</p> <p dir="ltr">One person shared their own experience, "The city pound once gave me the wrong dog when I went to pick up my newly adopted dog from her spay.”</p> <p dir="ltr">"When I was younger and worked at a dog kennel boarding house there were to yellow labs that came in around the same age and same size looked pretty freakin similar," another user wrote.</p> <p><span id="docs-internal-guid-a9bda0c5-7fff-1b8e-9714-8935dba0a53f"></span></p> <p dir="ltr">"I could tell the difference by their personality; one was a little more friendly. My boss had no idea obviously because the day I wasn't working he gave the wrong dog to its elderly owner she had him for a week."</p> <p dir="ltr"><em>Image credit: Reddit</em></p>

Family & Pets

Placeholder Content Image

"Too busy marching": Debate rages over fiery Anzac Day post

<p>A man has shared a controversial claim on Twitter about Australia’s relationship to Anzac Day, sparking a fiery debate.</p> <p>Australians and New Zealanders gathered to commemorate the 108th anniversary of the landing of Anzac troops at Gallipoli in World War I on April 25th. Services were held all over both countries to mark the day of remembrance.</p> <p>On May 34th, Brad Turner, who says he is a former Navy submariner and AFP officer, took to Twitter to argue that the values of the annual celebration were “no longer reflected” by Australia.</p> <p>He notably called out Australia’s confrontation with China on behalf of the US.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Australia is a society that dutifully gets up early every April 25 to gather, Mach & remember our Dead. Speeches are made, politicians speak of sacrifice & honour whilst possessing or embodying neither. That same society that holds paramount ideals of egalitarianism, mateship &… <a href="https://t.co/sbHHbRiYAF">pic.twitter.com/sbHHbRiYAF</a></p> <p>— Brad Turner (@tur14865416) <a href="https://twitter.com/tur14865416/status/1650394428841037826?ref_src=twsrc%5Etfw">April 24, 2023</a></p></blockquote> <p>“Australia is a society that dutifully gets up early every April 25 to gather, march and remember our dead,” he wrote in the post, which has been viewed more than 20,000 times.</p> <p>“Speeches are made, politicians speak of sacrifice and honour whilst possessing or embodying neither. That same society that holds paramount ideals of egalitarianism, mateship and sacrifice is forgotten on the other 364 days of the year.</p> <p>“On those days Australia marches right past veteran suicides, war crimes, illegal wars and widespread inequality and corruption. Is it really a day of remembrance? Or is it theatrics so society can pretend they care about victims of war or our conduct as a country with an aim to feel better about apathy and inaction as a nation towards these things.</p> <p>“We don’t notice any of these things because we are too busy marching. But this time it’s headlong into another pointless American war with China. The things we celebrate about our nation on Anzac Day are sadly no longer reflected in Australia’s actions. They have not been in some time.”</p> <p>Several people online took the same stance as Mr Turner.</p> <p>“I don’t like Anzac Day. It overlooks our follies in joining Britain and US wars. WWII was noble. The rest were con jobs to enrich the industrialists. Our people have all these solemn events only to assuage their ‘je ne c’est quoi’ because they don’t feel any guilt but should,” one wrote.</p> <p>“Our politicians spend more on memorial monuments and museums that they can put their name on a plaque on the wall than they do for the actual veterans who are suffering from PTSD or other ‘souvenirs’ they have brought back from their tours,” another said.</p> <p>“Flag waving patriotism has taken over Anzac Day. We are one step away from parades of military hardware while the populace salute. What should be a reflection on the horrors of war has become it‘s celebration. John Howard did this,” a third added.</p> <p>“Listening to the Labor government yesterday follow in the footsteps of the Coalition, justifying spending billions antagonising China at America’s request is not the ‘lest we forget’ I think about,” a fourth wrote.</p> <p>Others fired back and said Anzac Day was still important.</p> <p>“Mate … it’s about remembering the sacrifice and loss of our mates … lest we forget,” one wrote, adding, “I don’t worry about [politicians] anymore grandstanding on the day. It’s our day not theirs to remember our mates.”</p> <p>Another wrote, “It is tradition. It separates the fluff of ordinary living to reflect on sacrifice not only of the dead, of lives unlived, of the unfathomable grief but also of the living dealing with the trauma and moral injury of tooth and claw war. It is not a celebration which distracts.”</p> <p>“I understand this perspective, but at the same time I ask myself — is there any harm in this form national reflection? I agree there have been some military follies following the absolute necessity of WWII, but would add that there is no guarantee that the next engagement is such,” a third wrote.</p> <p><em>Image credit: Shutterstock</em></p>

News

Placeholder Content Image

The ethics of home ownership in an age of growing inequality

<p>For many Americans today, <a href="https://www.pewresearch.org/fact-tank/2022/03/23/key-facts-about-housing-affordability-in-the-u-s/">homeownership is an unattainable dream</a>. </p> <p>In 2022, the average <a href="https://apnews.com/article/inflation-business-economy-prices-mortgages-b3d20020ecddf7a13bd62fb7b5ed7c0c">long-term U.S. mortgage rate rose to 7%</a> for the first time in more than two decades. The median sales price of existing homes <a href="https://www.wsj.com/articles/u-s-home-sales-fell-again-in-june-economists-estimate-11658309401">climbed to a record US$416,000</a> while demand for mortgages dropped to a <a href="https://www.cnbc.com/2022/10/19/mortgage-demand-drops-to-a-25-year-low-as-interest-rates-climb.html">25-year low</a>. </p> <p>Experts forecast a turnaround in 2023, predicting a fall in <a href="https://www.forbes.com/advisor/mortgages/real-estate/housing-market-predictions/">home prices</a> and <a href="https://www.forbes.com/advisor/mortgages/mortgage-interest-rates-forecast/">mortgage rates</a>. With the housing market likely to cool modestly, the prospect of a gradual return to affordability may sound like music to buyers’ ears. </p> <p>But should people be purchasing property at all?</p> <p>My <a href="https://hi.psu.edu/scholars/desiree-lim/">research examines</a> the negative impact of property ownership. Despite the current state of the housing market, property is <a href="https://www.forbes.com/sites/qai/2022/08/30/housing-prices-are-dropping---yes-a-house-is-still-a-good-investment/">still considered a sound investment</a> – at least for the limited group who can afford it. However, property ownership can have serious consequences on others’ lives. </p> <h2>Buying to make a profit?</h2> <p>There is a difference between the two main categories of property buyers: those purchasing property as a primary home versus property for investment.</p> <p>Purchasing property as a primary home is considered more ethical than acquiring property for investment, as housing is considered a basic necessity. </p> <p>Property for investment, however, is owned for personal profit, often without the owner’s intending to ever live there. Investors may purchase homes that can be “fixed and flipped” and sell them at a profit or lease them to renters. </p> <p>As of 2019, renters headed around <a href="https://www.pewresearch.org/fact-tank/2021/08/02/as-national-eviction-ban-expires-a-look-at-who-rents-and-who-owns-in-the-u-s/">36% of the nation’s 122.8 million households</a>. Census data shows that <a href="https://www.census.gov/housing/hvs/files/currenthvspress.pdf">there are 48.2 million rental units</a> in the U.S., roughly 70% of which are owned by individual landlords.</p> <h2>Landlordphobia?</h2> <p>Landlords have often been <a href="https://jacobin.com/2021/07/abolish-landlords-cancel-rent-eviction-homelessness">criticized for being callous</a> and <a href="https://www.theguardian.com/commentisfree/2018/apr/16/landlords-social-parasites-last-people-should-be-honouring-buy-to-let">greedy</a>. <a href="https://doi.org/10.1007/s11524-020-00502-1">COVID-19</a> exacerbated landlords’ poor reputations because the pandemic increased <a href="https://doi.org/10.1080/10511482.2021.2020866">renter payment difficulties</a> and <a href="https://doi.org/10.2105/AJPH.2021.306353">triggered widespread evictions</a> and <a href="http://dx.doi.org/10.2139/ssrn.3613030">homelessness</a>.</p> <p>Some renters complained about uncaring landlords who were <a href="https://doi.org/10.1111/josi.12555">accused of pressuring and threatening vulnerable tenants</a>. The federal and state governments stepped in to help people with such interventions as the <a href="https://nlihc.org/coronavirus-and-housing-homelessness/national-eviction-moratorium">federal eviction moratorium</a> and New York City’s <a href="https://www.nyc.gov/site/rentfreeze/index.page">rent freeze program</a>. </p> <p>Yet landlords also provide rental opportunities for those who prefer not to buy and for those who wish to buy their own home but cannot afford it. Furthermore, landlords can be seen as offering a <a href="https://www.businessinsider.com/personal-finance/reasons-renting-a-house-is-better-than-buying-one-2019-8?r=US&amp;IR=T">valuable service to those who are not seeking long-term occupancy</a>, such as university students who plan to leave upon graduation or temporary visitors to the U.S. </p> <p>The ethics of renting out property, then, seems to turn partly on whether renters need it for long-term basic shelter. </p> <p>Landlords are often blamed for the housing crisis. However, it is the responsibility of the government to ensure the <a href="https://www.ohchr.org/en/special-procedures/sr-housing/homelessness-and-human-rights">right to long-term shelter</a>. </p> <p>Individual landlords may contribute toward a poor housing system, but they act within the confines of the system. Only governments have the power to change the system, through investment in affordable housing. </p> <h2>The ethics of owning a home</h2> <p>Homebuyers also have ethical obligations to others.</p> <p>Choosing to own property in a <a href="https://bayareaequityatlas.org/indicators/gentrification-risk#/">gentrifying neighborhood, or one considered at risk of gentrifying</a>, may contribute to the forced displacement of <a href="https://www.law.georgetown.edu/poverty-journal/blog/examining-the-negative-impacts-of-gentrification/">existing long-term residents</a>. The harms of having to leave one’s former neighborhood include the severing of community networks or enduring the strain of <a href="https://www.nytimes.com/2017/08/17/business/economy/san-francisco-commute.html">extraordinarily long work commutes</a>. Additionally, persons of color <a href="http://www.wipsociology.org/2021/05/20/how-gentrification-reproduces-racial-inequality">are disproportionately affected by gentrification</a>, which may create new patterns of racial segregation.</p> <p>Given these consequences, aspiring homeowners should perhaps avoid purchasing homes in neighbourhoods with vulnerable residents. But, with housing unaffordability writ large, first-time buyers may be able to afford properties only in neighborhoods at risk of gentrification.</p> <h2>Mitigating risk</h2> <p>How can governments mitigate risks like racial segregation while also providing affordable housing? </p> <p>One example is Singapore’s system of <a href="https://www.bloomberg.com/news/articles/2020-07-08/behind-the-design-of-singapore-s-low-cost-housing">affordable public housing</a>. To prevent segregation, Singapore introduced racial quotas in public housing that require minimum levels of occupancy of each of its main ethnic groups – Chinese, Malay, Indian, and others, which includes all other ethnicities. Though intrusive and <a href="https://www.cigionline.org/static/documents/documents/PB%20no.128web.pdf">imperfect in its execution</a>, the Singaporean approach shows that a more proactive approach to housing is possible.</p> <p>Landlords may have moral duties, but the government’s role in recognising and protecting the right to stable long-term housing must not be ignored.</p> <p><em>Image credits: Getty Images</em></p> <p><em>This article originally appeared on <a href="https://theconversation.com/the-ethics-of-home-ownership-in-an-age-of-growing-inequality-196775" target="_blank" rel="noopener">The Conversation</a>. </em></p>

Real Estate

Placeholder Content Image

Rod Stewart's ultimate surprise for like-minded hobbyists

<p>Rod Stewart has paid a surprise visit to a local business in Sydney's west, mingling with like-minded hobbyists. </p> <p>On Wednesday night, the 78-year-old rockstar took to the stage of Sydney's Qudos Bank Arena in front of 21,000 adoring fans, performing his classic hits in a signature leopard print jacket. </p> <p>But just hours before, he stopped in at Woodpecker Model Railways, a model train store located in Pendle Hill, in search of model trains to add to his vast collection.</p> <p>"Look who casually walked into our shop," the business shared on their Facebook page, alongside a photo of staff members smiling with the rock legend.</p> <p><iframe style="border: none; overflow: hidden;" src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fwoodpeckermodelrailways%2Fposts%2Fpfbid0Nfb2LeEtR5yXAcfCiBW8g4GVLqncdVbNz9AKJnZVwFzB345DUXMDt3C6ZvcGpReyl&amp;show_text=true&amp;width=500" width="500" height="504" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></p> <p>"That's amazing!!!" one follower wrote on Facebook.</p> <p>"WOW how awesome !! Lucky you !!I think I would be in total admiration [and] shock if Rod walked into a shop I owned or was in lol," another said.</p> <p>"A very accomplished modeller..... sings a bit as well....." another wrote.</p> <p>Rod Stewart has long been known as a <a href="https://www.oversixty.co.nz/property/real-estate/rod-stewart-s-hidden-track-inside-his-beverly-hills-home" target="_blank" rel="noopener">keen model train builder</a>, revealing in a 2019 interview with Railway Modeller magazine that he had been working on a giant and intricate model of a United States city at home for the previous 23 years.</p> <p>Following his admission in the interview, BBC Radio 2's Jeremy Vine suggested Stewart did not build the model himself, to which Stewart rebutted as he called into Vine's show to set the record straight himself.</p> <p>"I would say 90 per cent of it I built myself," Stewart insisted to Vine. "The only thing I wasn't very good at and still am not is the electricals, so I had someone else do that."</p> <p>"A lot of people laugh at it being a silly hobby, but it's a wonderful hobby," he said.</p> <p><em>Image credits: Facebook</em></p>

Music

Placeholder Content Image

Salon owner loses $40,000 from one $60 deposit

<p dir="ltr">When beautician Thuy Le received a call from a supposed customer’s ‘husband’ regarding an accidental payment, she could never have foreseen the devastating turn her life would take from that point on. </p> <p dir="ltr">The mother of two, whose husband is living with Parkinsons and unable to work, recounted how her harrowing ordeal started with that one phone call, and the man on the other end requesting she return the $60 his wife had ‘accidentally’ paid. </p> <p dir="ltr">Le checked her bank statements to verify his story, and after noting one deposit that matched, she transferred the funds into the account he provided. </p> <p dir="ltr">She did not provide any of her own personal information, her passwords, or any critical numbers for her accounts. And yet, in the time to follow, Le could only watch in horror as more withdrawals were made from her account, into the very same one owned by the customer’s ‘husband’. </p> <p dir="ltr">The withdrawals totalled a devastating $41,600 stolen from Le’s life savings. </p> <p dir="ltr">Le also recounted how she was refused access to her business account, and that she got in touch with her bank as soon as she realised what had happened, suspecting she had been scammed. </p> <p dir="ltr">Her quest for support in her time of need was cut short, with the financial institution placing the blame solely on Le and ruling that they were not liable for the losses she had endured - this was despite the suspicious withdrawals raising no alarm with the bank, and the lack of personal information involved in the scam. </p> <p dir="ltr">Of their questionable red flag system, the bank claimed that it is “nearly impossible for an unauthorised third party to guess”, referencing the way that the logins for the costly transaction all succeeded on the very first try. </p> <p dir="ltr">Furthermore, as stated in a letter to Le, they declared that “the only reasonable explanation for these logins would be that your online banking credentials were known to the unauthorised third party, which would be in breach of the passcode security requirements.”</p> <p dir="ltr">“I am in financial hardship,” Le admitted of her dire situation, and the need to have the funds returned for her family and her husband’s crucial medication. </p> <p dir="ltr">“I have two little kids, I have a husband with Parkinson’s disease, he cannot work,” she continued. “We are still in the process of applying for government help and I have carried the financial burden on my shoulders.”</p> <p dir="ltr">While Le’s bank offered $200 to resolve her complaint, she was offered no further assistance, and took matters to the Australian Financial Complaints Authority, hoping to have her money returned to her. </p> <p dir="ltr">“I can’t sleep,” she confessed. “I want to know why this happened to me and how it happened to me.</p> <p dir="ltr">“I’m not a liar, not a criminal, not a fraud.”</p> <p dir="ltr"><em>Images: Supplied to 7News, Facebook</em></p>

Money & Banking

Placeholder Content Image

New perspectives on navigating grief for owners of companion animals

<p>The loss of a pet can be difficult, but the latest research suggests we can do better to help owners navigate their way through the grief process.</p> <p>For many, the pandemic resulted in more time spent in the company of pets while working from home and because of restrictions designed to limit the movement of people. In many cases, pets became key to maintaining a sense of normality, routine and motivation, not to mention <a href="https://cosmosmagazine.com/nature/dogs-sense-of-smell-detect-human-stress/" target="_blank" rel="noreferrer noopener">providing company</a> during times of social and physical isolation.</p> <p>Strangely, though, as the research highlights, society has a bias towards supporting certain circumstances of grieving over others.</p> <p>According to the authors of the review, published in <em>Human</em>–<em>Animal Interactions</em>, some types of trauma such as the loss of a pet, <a href="https://cosmosmagazine.com/people/society/can-we-blame-the-famous-for-their-suicides/" target="_blank" rel="noreferrer noopener">death by suicide</a>, a lost pregnancy or miscarriage and death from AIDS, can be stigmatic for the bereaved. These types of loss tend to be underacknowledged by others or given less attention or empathy.</p> <p>“When relationships are not valued by society, individuals are more likely to experience disenfranchised grief after a loss that cannot be resolved and may become complicated grief,” said Colleen Rolland, President and pet loss grief specialist for <a href="https://www.aplb.org/" target="_blank" rel="noreferrer noopener">Association for Pet Loss and Bereavement</a> (APLB).</p> <p>This stigma can interrupt the natural process of grieving, meaning that pet owners often ‘go it alone’, without social support when dealing with the loss of their companion animal.</p> <p>“The present review builds on research in the field of pet loss and human bereavement and factors in the impact of the COVID-19 pandemic on human-animal attachment,” says Dr Michelle Crossley, an Assistant Professor at Rhode Island College in the US.</p> <p>“A goal of the present review is to provide counsellors with perspectives to consider in their practice when working with clients who have attachments to their companion animals. It also aims to acknowledge the therapeutic benefits of working through the grief process to resolution as a way to continue the bond with a deceased pet.”</p> <p>The review presents practical ways in which counsellors can help people grieving the loss of a pet through in-person and online approaches, such as group sessions and web-based chatrooms – “counselling interventions and coping strategies already being used in the therapeutic space,” notes Crossley.</p> <p>Practical activities such as providing safe spaces and materials to paint, draw or write about their anxieties and fears about loss are effective tools for helping children and adults navigate the grief process.</p> <p><em><a href="https://petsandpeople.com.au/about/" target="_blank" rel="noreferrer noopener">Pets and People</a>,</em> an online initiative founded by Dr Michael O’Donoghue and Penny Carroll, seeks to provide pet owners with resources and information across a whole host of issues associated with pet loss, including those discussing social stigmas. It also provides links to counsellors with experience in pet loss and lists Australian and New Zealand numbers for the Pet Loss Support Line which connects callers with counsellors.</p> <p><img id="cosmos-post-tracker" style="opacity: 0; height: 1px!important; width: 1px!important; border: 0!important; position: absolute!important; z-index: -1!important;" src="https://syndication.cosmosmagazine.com/?id=226139&amp;title=New+perspectives+on+navigating+grief+for+owners+of+companion+animals" width="1" height="1" data-spai-target="src" data-spai-orig="" data-spai-exclude="nocdn" /></p> <div id="contributors"> <p><em><a href="https://cosmosmagazine.com/australia/new-perspective-navigating-grief-pets/" target="_blank" rel="noopener">This article</a> was originally published on Cosmos Magazine and was written by Clare Kenyon. Clare Kenyon is a science journalist for Cosmos. </em></p> <p><em>Image: Getty Images</em></p> </div>

Family & Pets

Placeholder Content Image

Just 25% of businesses are insured against cyber attacks. Here’s why

<p>In the past financial year, the Australian Cyber Security Centre received <a href="https://www.cyber.gov.au/acsc/view-all-content/reports-and-statistics/acsc-annual-cyber-threat-report-july-2021-june-2022" target="_blank" rel="noopener">76,000 cyber-crime reports</a> – on average, one every seven minutes. The year before, it was a report every eight minutes. The year before that, every ten minutes.</p> <p>The growth of cyber crime means it is now arguably the <a href="https://www.aon.com/2021-global-risk-management-survey/index.html" target="_blank" rel="noopener">top risk facing any business</a> with an online presence. One successful cyber attack is all it takes to ruin an organisation’s reputation and bottom line. The estimated cost to the Australian economy in <a href="https://www.unsw.adfa.edu.au/newsroom/news/cybercrime-estimated-42-billion-cost-australian-economy" target="_blank" rel="noopener">2021 was $42 billion</a>.</p> <p>To protect itself (and its customers), a business has three main options. It can limit the amount of sensitive data it stores. It can take greater care to protect the data it does store. And it can insure itself against the consequences of a cyber attack.</p> <p>Cyber-insurance is a broad term for insurance policies that address losses as a result of a computer-based attack or malfunction of a firm’s information technology systems. This can include costs associated with business interruptions, responding to the incident and paying relevant fines and penalties.</p> <p>The global cyber-insurance market is now worth an estimated US$9 billion (A$13.9 billion). It is tipped to grow to <a href="https://www.munichre.com/content/dam/munichre/contentlounge/website-pieces/documents/MunichRe-Topics-Cyber-Whitepaper-2022.pdf/_jcr_content/renditions/original./MunichRe-Topics-Cyber-Whitepaper-2022.pdf" target="_blank" rel="noopener">US$22 billion by 2025</a>.</p> <p>But a big part of this growth reflects escalating premium costs – in Australia they increased more <a href="https://www.insurancebusinessmag.com/au/news/cyber/whats-driving-up-cyber-insurance-premiums-in-australia-417542.aspx" target="_blank" rel="noopener">than 80% in 2021</a> – rather than more business taking up insurance.</p> <p>So coverage rates are growing slowly, with about 75% of all businesses in Australia having no cyber-insurance, according to 2021 figures from the <a href="https://insurancecouncil.com.au/wp-content/uploads/2022/03/Cyber-Insurance_March2022-final.pdf" target="_blank" rel="noopener">Insurance Council of Australia</a>.</p> <p><strong>Challenges in pricing cyber-insurance</strong>&lt;/p</p> <p>With cyber-insurance still in its infancy, insurers face significant complexities in quantifying cyber risk pricing premiums accordingly – high enough for the insurers not to lose money, but as competitive as possible to encourage greater uptake.</p> <p>A 2018 assessment of the cyber-insurance market by the <a href="https://www.cisa.gov/sites/default/files/publications/20_0210_cisa_oce_cyber_insurance_market_assessment.pdf" target="_blank" rel="noopener">US Cybersecurity and Infrastructure Security Agency</a> identified three major challenges: lack of data, methodological limitations, and lack of information sharing.</p> <p>Lack of historical loss data means insurers are hampered in accurately predicting risks and costs.</p> <p>Because of the relative newness of cyber crime, many insurers use risk-assessment methodologies derived from more established insurance markets <a href="https://www.rand.org/pubs/external_publications/EP67850.html" target="_blank" rel="noopener">such as for car, house and contents</a>. These markets, however, are not analogous to cyber crime.</p> <p>Companies may be hesitant to disclose information about cyber incidents, unless required to do so. Insurance carriers are reluctant to share data pertaining to damage and claims.</p> <p>This makes it hard to create effective risk models that can calculate and predict the likelihood and cost of future incidents.</p> <p><strong>So what needs to be done?</strong></p> <p>Deakin University’s <a href="https://cybercentre.org.au/" target="_blank" rel="noopener">Centre for Cyber Security Research and Innovation</a> has been working with insurance companies to understand what must be done to improve premium and risks models pertaining to cyber insurance.</p> <p>Here is what we have found so far.</p> <p>First, greater transparency is needed around cyber-related incidents and insurance to help remedy the lack of data and information sharing.</p> <p>The federal government has taken two steps in the right direction on this.</p> <p>One is the <a href="https://www.accc.gov.au/focus-areas/consumer-data-right-cdr-0" target="_blank" rel="noopener">Consumer Data Right</a>, which provides guidelines on how service providers must share data about customers. This came into effect in mid-2021.</p> <p>The other is the government’s proposal to amend <a href="https://www.aph.gov.au/Parliamentary_Business/Bills_Legislation/Bills_Search_Results/Result?bId=r6940" target="_blank" rel="noopener">privacy legislation</a> to increase penalties for breaches and give the Privacy Commissioner new powers.</p> <p>Second, insurers must find better ways to measure the financial value and worth of the data that organisations hold.</p> <p>The primary asset covered by cyber insurance is the data itself. But there is no concrete measure of how that data is worth.</p> <p>The recent Optus and Medibank Private data breaches provide clear examples. The Optus event affected millions more people than the Medibank Private hack, but the Medibank Private data includes <a href="https://www.afr.com/technology/privacy-fallout-from-medibank-hack-will-be-widespread-20221023-p5bs75" target="_blank" rel="noopener">sensitive medical data</a> that, in principle, is worth far more than data regarding just your personal identity.</p> <p>Without an accurate way to measure the financial value of data, it is difficult to determine the appropriate premium costs and coverage.</p> <p>Cyber insurance is a new, specialised market with significant uncertainty. Given the ever-increasing risks to individuals, organisations and society, it is imperative that insurers develop robust and reliable risk-based models as soon as possible.</p> <p>This will require a consolidated effort between cyber-security experts, accountants and actuaries, insurance professionals and policymakers.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/193533/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /></p> <p><em>Writen by Jongkil Jay Jeong and Robin Doss. Republished with permission from <a href="https://theconversation.com/just-25-of-businesses-are-insured-against-cyber-attacks-heres-why-193533" target="_blank" rel="noopener">The Conversation</a>.</em></p> <p><em>Image: Getty Images</em></p>

Money & Banking

Placeholder Content Image

Restaurant owner praised for hiring policy that targets "oldies"

<p dir="ltr">Like many in the hospitality business, Barry Iddles was struggling to find staff to fill shifts at his restaurant 360Q in Queenscliff when he was struck by inspiration.</p> <p dir="ltr">The 67-year-old decided to put the call out to “oldies”, adding an invitation to retirees to come and work at his waterfront venue on the back of his winter postcards.</p> <p dir="ltr">“We sent out 42,000,” he said.</p> <p dir="ltr"> “I put, ‘We’re recruiting – juniors, come and learn the skills of hospitality. Millennials, come and show us what you can do. And seniors and retirees, come back to the workforce for one or two shifts per week.’</p> <p dir="ltr">“I sent it out by mail and off we went. We had a great response.”</p> <p dir="ltr">He stressed that potential employees didn’t need a resume or hospitality experience and could just come in for a chat.</p> <p dir="ltr">Now, Iddles has 12 staff working for him aged over 50, including former nurses and healthcare workers, a mechanic, small business owner and florist.</p> <p dir="ltr">"We've got two 74-year-olds, a 70-year-old, and then we've got [people aged] 57, 60, 64, 66 and 67," Mr Iddles said.</p> <p><span id="docs-internal-guid-ee34f340-7fff-b24e-62b4-35aa29306b6d"></span></p> <p dir="ltr">"There is a labour shortage and a labour crisis, [but] I don't have one. I have five too many staff at the moment. And I could actually open another venue to keep them all gainfully employed."</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/CgNZSgSvoqP/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/CgNZSgSvoqP/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank" rel="noopener">A post shared by Barry Iddles (@barryiddles)</a></p> </div> </blockquote> <p dir="ltr">Iddles said most of his older staff at the 150-seat restaurant, which also includes outdoor dining and an upstairs function venue, work during functions and that there has been a major benefit to both older and junior workers working alongside each other.</p> <p dir="ltr">“It’s amazing, the interaction is absolutely incredible,” he said. </p> <p dir="ltr">“It’s good for their life skills – the oldest have got a great work ethic.”</p> <p dir="ltr">Since his story was shared by the <em><a href="https://www.abc.net.au/news/2022-11-15/defying-ageism-older-workers-fill-gaps-in-workforce/101651806" target="_blank" rel="noopener">ABC</a></em> on Tuesday, Iddles said his phone has been ringing non-stop and his hiring practice went viral.</p> <p dir="ltr">“Everyone wants to talk about hiring old people,” he said.</p> <p dir="ltr">One of Iddles’ employees, 67-year-old Kenton Savage, told the <em>ABC </em>he wanted to retire after selling his distribution business - but his plans went awry when it went bankrupt during the pandemic.</p> <p dir="ltr">Without super and amidst rising living costs, Savage and his wife had no choice but to find jobs.</p> <p dir="ltr">"The pension just didn't pay enough. So I looked around for a job and Barry was hiring," he said.</p> <p dir="ltr">"I think it just keeps me fit and healthy and happy. Being able to get out and about, it's really been good for me," he said.</p> <p dir="ltr">73-year-old Susan Borton, another employee, said she applied to boost her confidence and contribute.</p> <p dir="ltr">“Covid made a lot of people depressed,” she said.</p> <p dir="ltr">“And I know amongst the older ones, we’re all saying we’re actually finding it quite difficult to get out and about again. [Working] makes me feel better. And I love putting in, I love contributing.”</p> <p dir="ltr">The Council for Older Australians chief executive Ian Yates praised Iddles for his hiring practice.</p> <p dir="ltr">“Many older people will have experienced a lot of knock backs and not being taken seriously as prospective employees,” he told the <em>ABC</em>.</p> <p dir="ltr">“The labour market is so tight, that employers are being forced to look at channels and groups that they wouldn’t normally look at, including older Australians.”</p> <p dir="ltr">Speaking to <em><a href="https://www.news.com.au/finance/work/at-work/queenscliff-restaurant-360q-sees-huge-response-after-inviting-oldies-to-come-and-work/news-story/7e08f752c17bc86dd109581ef602b4c5" target="_blank" rel="noopener">news.com.au</a></em>, Iddles said others should adopt his policy too, and that it applies to both young and old.</p> <p dir="ltr">“Age discrimination can be quite bad, at both ends of the spectrum,” he said.</p> <p dir="ltr">“If I’ve got a 15-year-old coming for a job I’ll give them a job immediately. Too many people go, you’ve got no experience. But they actually want to work.</p> <p dir="ltr">“It’s a great mix to have [employees ranging] from 15 to 75.”</p> <p dir="ltr"><span id="docs-internal-guid-83c437d2-7fff-df48-0cde-4b6e9ca845b2"></span></p> <p dir="ltr"><em>Image: Facebook</em></p>

Retirement Life

Placeholder Content Image

Why Elon Musk’s first week as Twitter owner has users flocking elsewhere

<p>It’s been a week since Elon Musk strode into the Twitter headquarters with a kitchen sink, signalling <a href="https://www.nytimes.com/2022/10/27/technology/elon-musk-twitter-deal-complete.html">his official takeover</a> of the company.</p> <p>Having had some time to let the news of his <a href="https://www.reuters.com/markets/us/how-will-elon-musk-pay-twitter-2022-10-07/">US$44 billion</a> (about A$70 billion) purchase “sink in”, Twitter users are now wondering what he’ll do with the platform.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Entering Twitter HQ – let that sink in! <a href="https://t.co/D68z4K2wq7">pic.twitter.com/D68z4K2wq7</a></p> <p>— Elon Musk (@elonmusk) <a href="https://twitter.com/elonmusk/status/1585341984679469056?ref_src=twsrc%5Etfw">October 26, 2022</a></p></blockquote> <p><strong>What’s Musk going to do with Twitter?</strong></p> <p>After months of <a href="https://www.smh.com.au/link/follow-20170101-p5arm0">trying to walk away</a> from his commitment to buy the platform, and just before entering what was looking to be a long, <a href="https://www.usatoday.com/story/money/2022/09/30/elon-musk-texts-twitters-ceo-revealed-court-filings/8138829001/">potentially embarrassing</a> and costly court battle to enforce his original agreement, Twitter is now privately owned.</p> <p>If we wade through some of the early reactionary media punditry, we see Musk has paid far too much for a platform that has not yet fulfilled its business potential to investors, nor its social potential to users.</p> <p>This probably explains some of his first moves since taking over, such as <a href="https://www.aljazeera.com/economy/2022/11/1/want-the-blue-tick-on-twitter-pay-up-8">planning to charge</a> users US$8 (adjusted by country) for a blue tick, and <a href="https://gizmodo.com/elon-musk-fire-3700-twitter-employees-friday-50-percent-1849736018">threatening to fire</a> half of Twitter’s staff.</p> <p>He has <a href="https://www.businessinsider.com/elon-musk-fires-4-top-twitter-execs-including-ceo-parag-agrawal-2022-10">already fired</a> previous CEO Parag Agrawal, chief financial officer Ned Segal, head of legal Vijaya Gadde and general counsel Sean Edgett.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">We need to pay the bills somehow! Twitter cannot rely entirely on advertisers. How about $8?</p> <p>— Elon Musk (@elonmusk) <a href="https://twitter.com/elonmusk/status/1587312517679878144?ref_src=twsrc%5Etfw">November 1, 2022</a></p></blockquote> <p><strong>Will Twitter turn into (more of) a bin fire?</strong></p> <p>Musk’s intentions were perhaps best signalled with <a href="https://twitter.com/elonmusk/status/1585841080431321088">his first tweet</a> after he bought the platform: “the bird is freed”.</p> <p>Before the purchase, one of his oft-tweeted criticisms of Twitter was that there were too many limits on “free speech”, and moderation would need to be reframed to unlock Twitter’s potential as a “de facto public town square”.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Given that Twitter serves as the de facto public town square, failing to adhere to free speech principles fundamentally undermines democracy.</p> <p>What should be done? <a href="https://t.co/aPS9ycji37">https://t.co/aPS9ycji37</a></p> <p>— Elon Musk (@elonmusk) <a href="https://twitter.com/elonmusk/status/1507777261654605828?ref_src=twsrc%5Etfw">March 26, 2022</a></p></blockquote> <p>There’s no doubt Musk is quite good at performative <a href="https://twitter.com/elonmusk/status/1585619322239561728?s=20&amp;t=zbwsuDL05RH8n3VSJeiw7w">social media statements</a>, but we’re yet to see any actual changes made to content moderation – let alone Musk’s utopian vision of a digital town square.</p> <p>The “chief twit” has suggested the <a href="https://twitter.com/elonmusk/status/1586059953311137792">future appointment of</a> “a content moderation council with widely diverse viewpoints” that would be charged with making decisions about moderation and account reinstatements.</p> <p>This isn’t a new idea. Meta has convened such an oversight board since 2018, made up of former political leaders, human rights activists, academics and journalists. The board oversees content decisions and has been known to oppose CEO Mark Zuckerberg’s decisions, in particular his <a href="https://oversightboard.com/decision/FB-691QAMHJ/">“indefinite”</a> Facebook suspension of former US president Donald Trump after the US Capitol building riots.</p> <p>It’s unclear whether a council would convene to discuss Musk’s suggestion to “<a href="https://www.nytimes.com/2022/05/10/technology/elon-musk-donald-trump-twitter-ban.html">reverse the permanent ban</a>” Twitter imposed on Trump, or if Musk would allow a board to override his decisions.</p> <p>Nonetheless, Musk’s suggestion of a moderation board is a step back from his previously self-described “<a href="https://twitter.com/elonmusk/status/1499976967105433600?lang=en">free speech absolutist</a>” views on content moderation.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Starlink has been told by some governments (not Ukraine) to block Russian news sources. We will not do so unless at gunpoint.</p> <p>Sorry to be a free speech absolutist.</p> <p>— Elon Musk (@elonmusk) <a href="https://twitter.com/elonmusk/status/1499976967105433600?ref_src=twsrc%5Etfw">March 5, 2022</a></p></blockquote> <p>Many <a href="https://www.theguardian.com/technology/2022/oct/28/elon-musk-twitter-hate-speech-concerns-stock-exchange-deal">have been concerned</a> his approach to moderation may fuel more hate speech on Twitter.</p> <p>In the past week, co-ordinated troll accounts have tried to test the limits of a Musk-run Twitter by flooding the platform with racial slurs. According to the US-based National Contagion Research Institute, the use of the N-word skyrocketed by <a href="https://twitter.com/ncri_io/status/1586007698910646272">more than 500%</a> on October 28. However, the head of safety and integrity at Twitter, Yoel Roth, said many of the offending tweets came from a <a href="https://twitter.com/yoyoel/status/1586542286342475776">small number of accounts</a>.</p> <p><a href="https://www.montclair.edu/school-of-communication-and-media/wp-content/uploads/sites/20/2022/11/Montclair-State-SCM-Study-Increases-in-Twitter-Hate-Speech-After-Elon-Musks-Acquisition.pdf">Another study by</a> Montclair State University researchers found a massive spike in hateful terms in the lead-up to Musk’s acquisition.</p> <p>Both <a href="https://twitter.com/yoyoel/status/1586542287416217600">Roth and Musk</a> have confirmed “Twitter’s policies haven’t changed”. Rules on “hateful conduct” remain the same.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Nearly all of these accounts are inauthentic. We’ve taken action to ban the users involved in this trolling campaign — and are going to continue working to address this in the days to come to make Twitter safe and welcoming for everyone. <a href="https://t.co/1hUnb1WYPZ">https://t.co/1hUnb1WYPZ</a></p> <p>— Yoel Roth (@yoyoel) <a href="https://twitter.com/yoyoel/status/1586542287416217600?ref_src=twsrc%5Etfw">October 30, 2022</a></p></blockquote> <p><strong>Musk remains a loose cannon</strong></p> <p>Perhaps more concerning than troll reactions is Musk’s decision to tweet and then delete <a href="https://www.theguardian.com/commentisfree/2022/oct/31/elon-musk-paul-pelosi-tweet-twitter">a conspiracy theory</a> about US house speaker Nancy Pelosi’s husband, Paul Pelosi. We could dismiss this as Musk’s love of <a href="https://www.urbandictionary.com/define.php?term=Shitpost">sh-tposting</a>, but if the right to post disinformation and personal attacks is the kind of speech he wants to protect, it’s worth questioning what kind of public square he envisions.</p> <p>Musk takes a technocratic approach to the social issues that emerge from our use of online communication tools. It implies free access to technology absolves “free speech” of its cultural and social context, and makes it easily and readily available to everyone.</p> <p>This is often not the case. That’s why we need content moderation and protections for the vulnerable and marginalised.</p> <p>The other question is whether we want billionaires to have a direct influence on our public squares. If so, how do we ensure transparency, and that users’ interests are being upheld?</p> <p>In less bombastic reportage of the takeover, Musk this week directed Twitter to find more than US$1 billion in annual <a href="https://www.reuters.com/technology/musk-orders-twitter-cut-infrastructure-costs-by-1-bln-sources-2022-11-03/">infrastructure cost savings</a>, which will allegedly occur through cuts to cloud services and server space. These cuts could put Twitter at risk of going down during high-traffic periods, such as around election times.</p> <p>This might be where Musk’s digital town square vision fails. If Twitter is to resemble such a space, the infrastructure that supports it must hold up at the most crucial moments.</p> <p><strong>Where to go if you’re sick of Twitter?</strong></p> <p>While there’s so far no indication of a mass Twitter exodus, <a href="https://www.washingtonpost.com/technology/2022/11/03/twitter-celebrities-leaving-elon-musk/">a number of users</a> are flocking elsewhere. Shortly after Musk acquired Twitter, #TwitterMigration began trending. In the week since, micro-blogging platform <a href="https://mastodon.social/explore">Mastodon</a> has <a href="https://www.theguardian.com/media/2022/nov/01/mastodon-twitter-elon-musk-takeover">reportedly</a> gained tens of thousands of followers.</p> <p><a href="https://mastodon.social/explore">Mastodon</a> is made up of independent, user-managed servers. Each server is owned, operated and moderated by its community and can also be made private. The downside is servers cost money to run and if a server is no longer running, all the content may be lost.</p> <p>Twitter defectors have also moved to sites such as Reddit, Tumblr, CounterSocial, LinkedIn and Discord.</p> <p>Of course, many will be waiting to see what Twitter co-founder Jack Dorsey comes up with. While Dorsey retains a stake in Twitter, he has launched a decentralised social media network, Bluesky Social, which is now in beta testing.</p> <p><a href="https://blueskyweb.org/blog">Bluesky</a> aims to provide an open social network protocol. This means it would allow for multiple social media networks to interact with one another through an open standard.</p> <p>If this experiment is successful, it would be more than a competitor for Twitter. It would mean users could easily switch services and take their content with them to other providers.</p> <p>It would be a totally new user-focused model for social networking. And it might force traditional platforms to rethink their current data harvesting and targeted advertising practices. That might just be a platform takeover worth waiting for.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/193857/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /></p> <p><em>Writen by Diana Bossio. Republished with permission from <a href="https://theconversation.com/why-elon-musks-first-week-as-twitter-owner-has-users-flocking-elsewhere-193857" target="_blank" rel="noopener">The Conversation</a>.</em></p> <p><em>Image: Getty Images</em></p>

Technology