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How to complain about aged care and get the result you want

<p><em><a href="https://theconversation.com/profiles/jacqueline-wesson-1331752">Jacqueline Wesson</a>, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a> and <a href="https://theconversation.com/profiles/lee-fay-low-98311">Lee-Fay Low</a>, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a></em></p> <p>It can be hard to know what to say, or who to talk to, if you notice something isn’t right for you or a loved one in residential aged care.</p> <p>You might have concerns about personal or medical care, being adequately consulted about changes to care, or be concerned about charges on the latest bill. You could also be concerned about theft, neglect or abuse.</p> <p>Here’s how you can raise issues with the relevant person or authority to improve care and support for you or your loved one.</p> <h2>Keep records</h2> <p>You can complain about any aspect of care or service. For instance, if medical care, day-to-day support or financial matters do not meet your needs or expectations, you can complain.</p> <p>It is best to act as soon as you notice something isn’t right. This may prevent things from escalating. Good communication helps get better results.</p> <p>Make written notes about what happened, including times and dates, and take photos. Try to focus on facts and events. You can also keep a record of who was involved and their role.</p> <p>Keep track of how the provider responded or steps taken to resolve the issue. Write notes of conversations and keep copies of emails.</p> <h2>Who do I complain to?</h2> <p><strong>Potential criminal matters</strong></p> <p>If you have concerns about immediate, serious harm of a criminal nature then you should contact the police, and your provider immediately. These types of serious incidents include unreasonable use of force or other serious abuse or neglect, unlawful sexual contact, stealing or unexpected death.</p> <p>The provider may have already contacted you about this. They are required to report such <a href="https://www.agedcarequality.gov.au/consumers/serious-incident-response-scheme">serious incidents</a> to both the Aged Care Quality and Safety Commission within 24 hours, and to the police.</p> <p><strong>Other matters</strong></p> <p>For other matters, talk to the care staff involved. Try to find out more detail about what happened and why things went wrong. Think about what you expect in the situation.</p> <p>Then talk to the most senior person in charge, to see if they can make changes so things don’t go wrong in the future. This person may be called the nursing unit manager, care manager or care director.</p> <p>Providers must acknowledge and investigate your complaint, tell you their findings and actions taken, and follow up to see if you are satisfied.</p> <p>If you would like support to talk to the provider, the <a href="https://opan.org.au">Older Persons Advocacy Network</a> can help. This free service provides independent and confidential support to help find solutions with the aged-care provider. The network can also help you lodge a formal complaint.</p> <h2>How to I lodge a formal complaint?</h2> <p>If you are not satisfied with the way your provider responded, you can lodge a complaint with the <a href="https://www.agedcarequality.gov.au">Aged Care Quality and Safety Commission</a>.</p> <p>Be prepared to submit the facts and events, plus emails and correspondence, you have already collected. Think about what you want to happen to resolve the complaint.</p> <p>Each complaint is handled individually and prioritised depending on the risks to you or your loved one. The commission will start its processes within one business day when complaints are urgent. The resolution process took <a href="https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-annual-report-2020-21.pdf">an average 40 days</a> in 2020-21.</p> <p>You can complain confidentially, or anonymously if you feel safer. But the commission may not be able to investigate fully if it’s anonymous. Also, there are limits to what the commission can do. It cannot ask providers to terminate someone’s employment, or provide direct clinical advice about treatment.</p> <p>Sometimes the commission has issued a “non-compliance” notice to the provider (for a failure to meet quality standards), and action may again <a href="https://www.abc.net.au/news/2022-05-02/aged-care-complaint-about-southern-cross-care-young/101009716">be limited</a>. So it is a good idea to check the <a href="https://www.myagedcare.gov.au/non-compliance-checker">non-compliance register</a> beforehand to see if your provider is listed.</p> <h2>What do others complain about?</h2> <p>From October to December 2021, <a href="https://www.agedcarequality.gov.au/sites/default/files/media/acqs-sector-performance-data-oct-dec-2021.pdf">about a third</a> of Australian nursing homes had a complaint made to the commission against them. Some had more than one complaint. More than half of these complaints were lodged by family, friends or other consumers.</p> <p>The top reasons for complaints were about:</p> <ul> <li> <p>adequacy of staffing</p> </li> <li> <p>medication administration or management</p> </li> <li> <p>infectious diseases or infection control</p> </li> <li> <p>personal and oral hygiene</p> </li> <li> <p>how falls are prevented and managed</p> </li> <li> <p>consultation or communication with representatives and/or family members.</p> </li> </ul> <h2>What if I’m still not happy?</h2> <p>If you’re not happy when you receive the commission’s outcome, you can request a review with 42 days.</p> <p>You can also request the <a href="https://www.ombudsman.gov.au">Commonwealth Ombudsman</a> to review the complaint if you’re not satisfied with the commission’s decision or the way the commission handled your complaint.</p> <h2>Remember, you have a right to complain</h2> <p>The <a href="https://agedcare.royalcommission.gov.au">Aged Care Royal Commission</a> spotlighted the neglect and substandard care that can occur in nursing homes. Despite attempts to <a href="https://www.health.gov.au/resources/publications/concepts-for-a-new-framework-for-regulating-aged-care">lift the standard of aged care</a>, we know residents and carers still have concerns.</p> <p>Residents, and their representatives or families, have a legal <a href="https://www.agedcarequality.gov.au/consumers/standards/resources">right to speak up and complain</a>, free from reprisal or negative consequences. This right is also reflected in the <a href="https://www.agedcarequality.gov.au/consumers/consumer-rights">Charter of Aged Care Rights</a>, which providers are legally required to discuss with you and help you understand.</p> <h2>Moving to another facility</h2> <p>If you have exhausted all avenues of complaint or feel conditions have not improved, you may decide to move to another provider or facility, if available. This option may not be possible in rural areas.</p> <p>This is a difficult decision. It takes time, as well as financial and emotional resources. Starting again with a new provider can also be disruptive for everyone, but sometimes it may be the right choice.</p> <hr /> <p><em>Contact the <a href="https://opan.org.au">Older Persons Advocacy Network</a> on 1800 700 600, the <a href="https://www.agedcarequality.gov.au">Aged Care Quality and Safety Commission</a> on 1800 951 822 or the <a href="https://www.ombudsman.gov.au">Commonwealth Ombudsman</a> on 1300 362 072.</em><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/180036/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /></p> <p><em><a href="https://theconversation.com/profiles/jacqueline-wesson-1331752">Jacqueline Wesson</a>, Senior Lecturer (Teaching and Research), Discipline of Occupational Therapy, School of Health Sciences, Faculty of Medicine and Health, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a> and <a href="https://theconversation.com/profiles/lee-fay-low-98311">Lee-Fay Low</a>, Professor in Ageing and Health, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/how-to-complain-about-aged-care-and-get-the-result-you-want-180036">original article</a>.</em></p>

Retirement Life

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"I am a woman": Boxer launches legal action after gold medal win

<p>Imane Khelif has filed an official complaint over online bullying and harassment she has been subject to throughout the course of the Paris Olympics.</p> <p>The Algerian boxer, who took home the gold medal in the women's competition, has been at the centre of a wave of abuse over her gender, with misinformation circulating over her gender. </p> <p>According to Khelif's lawyer Nabil Boudi, the gold medallist has filed a legal complaint in France for online harassment.</p> <p>“The boxer Imane Khelif has decided to begin a new fight, a fight for justice, dignity and honour,” Boudi said in a statement, saying Khelif had filed the complaint for “aggravated online harassment … to Paris prosecutors”.</p> <p>He added, “The investigation will determine who was behind this misogynist, racist and sexist campaign, but will also have to concern itself with those who fed the online lynching.”</p> <p>The “iniquitous harassment” the boxing champion had been subjected to would remain “the biggest stain on these Olympic Games”, said Boudi.</p> <p>On Saturday, Khelif emerged victorious in the women’s 66kg final against China’s Yang Liu in a unanimous points decision, having been the focus of intense scrutiny in the French capital for the duration of the Games. </p> <p>After her victory, Khelif said the gold medal she had won was the best response to her critics.</p> <p>Asked by reporters about the row over her eligibility, she said, “I am fully qualified to take part, I am a woman like any other. I was born a woman, lived a woman and competed as a woman.”</p> <p><em>Image credits: Ulrik Pedersen/CSM/Shutterstock Editorial </em></p>

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Eye infections might seem like a minor complaint – but in some cases they can cause blindness and even death

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/adam-taylor-283950">Adam Taylor</a>, <a href="https://theconversation.com/institutions/lancaster-university-1176">Lancaster University</a></em></p> <p>When you think of eye infections, what comes to mind? Puffy, swollen bruised feeling eyelids that get glued together with gunk overnight? That feeling of having grit in your eye that can’t be cleaned away? Eye infections may seem like a relatively minor – if unsightly and inconvenient – complaint, but they can also be far more serious.</p> <p>Take the deadly outbreak of <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5022785/">antibiotic resistant</a> bacteria <a href="https://www.cff.org/managing-cf/burkholderia-cepacia-complex-b-cepacia"><em>Burkholderia cepacia</em></a> in 2023-24, for example.</p> <p>Between January 2023 and February 2024, contaminated brands of lubricating eye gel were linked to the infection of at least 52 patients. <a href="https://www.independent.co.uk/news/health/contaminated-eye-gel-outbreak-death-b2523446.html">One person died</a> and at least 25 others suffered serious infections.</p> <p>The outbreak has now subsided and products are <a href="https://www.gov.uk/drug-device-alerts/specific-brands-of-carbomer-eye-gel-recall-of-aacarb-eye-gel-aacomer-eye-gel-and-puroptics-eye-gel-potential-risk-of-infection-dsi-slash-2023-slash-11#update-2-april-2024">back on the shelves</a> but it isn’t the first time that <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8335909/">medicinal products</a> have led to outbreaks of <em>B cepacia</em>.</p> <p>The bacterium is an opportunistic pathogen known to pose a significant risk to people with cystic fibrosis, chronic lung conditions and weakened immune systems. The infection likely progresses from the mucous membranes of the eyelids to the lungs where it leads to pneumonia and septicaemia causing <a href="https://erj.ersjournals.com/content/17/2/295">death in days</a>.</p> <p>But it’s not just <em>B cepacia</em> that can threaten our health. Something as simple as rubbing our eyes can introduce pathogens leading to infection, blindness and, in the worst case, death.</p> <p>Bacteria account for up to <a href="https://pubmed.ncbi.nlm.nih.gov/16148850/">70% of eye infections</a> and globally <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9032492/">over 6 million people</a> have blindness or moderate visual impairment from ocular infection. Contact lens wearers are at <a href="https://www.aao.org/eye-health/diseases/contact-lens-related-eye-infections">increased risk</a>.</p> <figure><iframe src="https://www.youtube.com/embed/pWsx8i1kaxs?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>The eye is a unique structure. It converts light energy to chemical and then electrical energy, which is transmitted to the brain and converted to a picture. The eye uses about <a href="https://www.ncbi.nlm.nih.gov/books/NBK11556/">6 million cones and 120 million rods</a> which detect colour and light.</p> <p>Eye cells have <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8775779/">no ability to regenerate</a> so, once damaged or injured, cannot be repaired or replaced. The body tries its best to preserve the eyes by encasing them in a <a href="https://www.ncbi.nlm.nih.gov/books/NBK531490/">bony protective frame</a> and <a href="https://www.ncbi.nlm.nih.gov/books/NBK482428/">limiting exposure</a> having eyelids to defend against the environmental damage and ensure the eyes are kept lubricated.</p> <p>Despite our bodies’ best efforts to shield the eyes from harm, there are a number of common eye infections that can result from introducing potential pathogens into the eyes.</p> <h2>Conjunctivitis</h2> <p>The outer-most layer of the eye, the sclera, bears the brunt of exposure and to help protect it, it is lined by a thin moist membrane called the <a href="https://my.clevelandclinic.org/health/body/24329-conjunctiva">conjunctiva</a>.</p> <figure><iframe src="https://www.youtube.com/embed/RZ4danuJwd0?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>The conjunctiva is <a href="https://innovations.bmj.com/content/9/4/253">highly vascularised</a>, which means it has lots of blood vessels. When microbes enter the eye, it is this layer that mounts an immune response causing <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8328962/">blood vessels to dilate</a> in the conjunctiva. This results in <a href="https://www.cdc.gov/conjunctivitis/about/symptoms.html">“pink eye”</a>, a common form of conjunctivitis. Conjunctivitis can be caused by bacteria, allergens or viruses and typically heals by itself.</p> <h2>Blepharitis</h2> <p>Blepharitis is an inflammation of the eyelid and usually affects both sides. It can cause itchy eyes and dandruff-like flakes. It’s most commonly caused by <a href="https://www.tandfonline.com/doi/pdf/10.3109/09273948.2013.870214"><em>Staphylococcus</em> bacteria</a>, or the <a href="https://cks.nice.org.uk/topics/blepharitis/background-information/causes/">dysfunction of the glands</a> of the eyelids. It can be treated by <a href="https://www.nhs.uk/conditions/blepharitis/">cleaning the eyes</a> regularly.</p> <h2>Stye</h2> <p>A stye (also called <a href="https://www.college-optometrists.org/clinical-guidance/clinical-management-guidelines/hordeolum">hordeolum</a>) is a painful infection of the upper or lower eyelid. <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5370090/">Internal styes</a> are caused by infection of an oil-producing gland inside the eyelid, whereas <a href="https://pubmed.ncbi.nlm.nih.gov/28723014/">external styes</a> develop at the base of the eyelash because of an infection of the hair follicle. Both are caused by bacteria, typically <a href="https://jamanetwork.com/journals/jamaophthalmology/fullarticle/1874715">the <em>S aureus</em> form of the <em>Staphylococcus</em> species</a>.</p> <figure><iframe src="https://www.youtube.com/embed/INKrGOdy824?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>Styes can be treated by holding a clean flannel soaked in warm water against the affected eye for five to ten minutes, three or four times a day. Do not try to burst styes – this could spread the infection.</p> <h2>Keratitis</h2> <p>Keratitis is the inflammation of the cornea, the transparent part of the eye that light passes through. The cornea is part of the eye’s main barrier against dirt, germs, and disease. Severe keratitis can cause ulcers, damage to the eye and even blindness.</p> <p>The most common type is bacterial keratitis; however, it can also be caused by <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7998329/">amoeba</a>, which can migrate to other parts of the body – including the brain – and cause infection and <a href="https://theconversation.com/nasal-rinsing-why-flushing-the-nasal-passages-with-tap-water-to-tackle-hay-fever-could-be-fatal-225811">even death</a>.</p> <p>Noninfectious keratitis is most commonly caused by wearing contact lenses for too long, especially while sleeping. This can cause scratches, dryness and soreness of the cornea, which leads to inflammation.</p> <h2>Uveitis</h2> <p><a href="https://www.nhs.uk/conditions/uveitis/">Uveitis</a> is inflammation of the middle layer of the eye. Although relatively rare, it is a serious condition and usually results from viral infections such as <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8501150/">herpes simplex</a>, <a href="https://pubmed.ncbi.nlm.nih.gov/29023181/">herpes zoster</a> or <a href="https://link.springer.com/chapter/10.1007/978-3-319-09126-6_40">trauma</a>. Depending on where the inflammation is in the eye, the symptoms can be anything from redness, pain and floaters to blurred vision and <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1772296/">partial blindness</a>.</p> <h2>Exogenous endophthalmitis</h2> <p>This is a rare but serious infection caused by eye surgery complications, penetrating ocular trauma (being stabbed in the eye with a sharp object) or foreign bodies in the eye. Foreign bodies can be anything from dirt and dust to small projectiles such as shards of metal from drilling, explosives or soil from farm machinery and <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7286045/">many other sources</a>.</p> <h2>Dacryocystitis</h2> <p>Dacryocystitis is the inflammation of the nasolacrimal sac, which drains tears away from the eye into the nose. This condition can be <a href="https://pubmed.ncbi.nlm.nih.gov/8443113/">acute</a>, <a href="https://www.nature.com/articles/6700662">chronic</a> or <a href="https://www.jebmh.com/articles/a-study-of-congenital-dacryocystitis.pdf.pdf">acquired at birth</a>. Most cases are caused by <a href="https://bmcophthalmol.biomedcentral.com/articles/10.1186/s12886-020-01792-4"><em>Streptococcus pneumoniae</em> and <em>Staphylococcus aureus</em></a> bacteria.</p> <p>The condition mainly affects newborns and those over 40. Seventy-five per cent of cases are women and it’s most commonly found in <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6039673/">white adults</a>. It can lead to the stagnation of tears, creating a breeding ground for microbes.</p> <h2>Careful with contacts</h2> <p>Proper eye hygiene reduces the risk of all these conditions – and this is even more important for contact lens wearers.</p> <figure><iframe src="https://www.youtube.com/embed/uENHAntJOIA?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>Appropriate hygienic cleaning of lenses is paramount. <a href="https://pubmed.ncbi.nlm.nih.gov/30789440/">Non-sterile water</a>, <a href="https://www.aao.org/eye-health/glasses-contacts/contact-lens-care">spit</a> and other fluids can transfer <a href="https://www.science.org/content/article/bacteria-living-your-contact-lens-solution">potentially dangerous</a> <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3482476/">microbes</a> into the eye – a warm, moist environment that makes an ideal breeding ground for bacteria – leading to <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9542356/">localised infection</a>, <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3972779/">blindness</a> or progress to a more serious <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9835757/">systemic infection or death</a>.</p> <p>Any persistent and painful redness or swelling of eyes should be checked by a registered health professional.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/227252/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/adam-taylor-283950">Adam Taylor</a>, Professor and Director of the Clinical Anatomy Learning Centre, <a href="https://theconversation.com/institutions/lancaster-university-1176">Lancaster University</a></em></p> <p><em>Image credits: Getty Images </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/eye-infections-might-seem-like-a-minor-complaint-but-in-some-cases-they-can-cause-blindness-and-even-death-227252">original article</a>.</em></p> </div>

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World Cup star files official complaint over "unsolicited kiss" with Spanish football boss

<p>Jenni Hermoso has filed an official complaint against Luis Rubiales over an "unsolicited kiss" at the Women's World Cup final. </p> <p>Following Spain's victory of England in the final, Rubiales, the Royal Spanish Football Federation (RFEF) chief, kissed Hermoso on the lips while congratulating the team.</p> <p>The Spanish footballer is accusing Rubiales of sexual assault, as she said the kiss was not consensual. </p> <p>Despite this, Rubiales has defended his actions and is refusing to step down. </p> <p>The official complaint, which was filed on Tuesday, is key for a preliminary investigation into the incident, which prosecutors at Spain’s top criminal court have opened for the alleged crime of “sexual assault”, to move forward.</p> <p>In the days after the incident, Hermoso said the unwanted kiss had left her feeling “vulnerable and like the victim of an assault”, with a statement on social media describing it as “an impulsive, macho act, out of place and with no type of consent on my part”.</p> <p>Rubiales has apologised for his conduct but insists the kiss was consensual, as he has refused to quit his role despite both the RFEF and FIFA calling on him to do so.</p> <p>In a display of solidarity, <span style="caret-color: #212529; color: #212529; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; background-color: #ffffff;">56 national team members have </span><span style="caret-color: #212529; color: #212529; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px;">condemned the government for what they deemed to be "<a href="https://oversixty.co.nz/finance/legal/impunity-for-macho-actions-is-over-why-the-entire-spanish-world-cup-team-has-quit" target="_blank" rel="noopener">macho actions</a>".</span></p> <p style="font-size: 16px; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; caret-color: #212529; color: #212529; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';">A collective statement, issued through their union, was signed by all 23 members of the winning squad, including Hermoso, as well as 32 other team members. </p> <p>In the statement, they declared their refusal to participate in international matches as long as Rubiales remains at the helm of the RFEF.</p> <p>After the official complaint was lodged, the RFEF sacked the head coach of the Spanish women’s team, Jorge Vilda, after he was the only member of the women’s national team coaching staff not to resign in protest at Rubiales’s behaviour.</p> <p>Vilda’s dismissal was confirmed amid accusations he had repeatedly backed Rubiales and saw no issue with his behaviour. </p> <p>In addition to the complaint from Hermoso, Spain’s Sport Administrative Tribunal (TAD) opened a case against Rubiales for “serious misconduct”.</p> <p><em>Image credits: Getty Images </em></p>

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10 noises your dog makes – and what they mean

<h2>10 noises your dog makes – and what they mean</h2> <p>Pet parents, fess up: how often have you wished that your dog could talk? Chances are, pretty often. But the thing is, your dog is talking to you every day, all day long – you just have to figure out what he’s saying. It’s not as simple as decoding a bark or howl, the two sounds we most commonly associate with our furry friends. Dogs actually make a plethora of telling sounds, and each has its own distinct meaning. Here’s what you need to know to better understand your canine companion.</p> <h2>Barking</h2> <p>You might have noticed that a dog’s bark varies greatly. That’s because barking is a dog’s way of communicating a variety of messages and emotions, including excitement, happiness, fear or even an alert to danger. “With such varying meanings behind a dog’s bark, it’s no surprise that the pitch and forcefulness of the noise – just like with a human’s voice – can imply the reason behind their vocalisation,” says veterinarian Danielle Bernal. “For instance, a fear-driven or panicked bark is often higher in repetition and intensity. This is compared to a monotonous bark that may communicate boredom.”</p> <h2>Incessant barking</h2> <p>There’s a difference between brief barking and non-stop barking. “When the barking does not stop, it is often caused by anxiety in your furry friend,” says veterinarian Evelyn Kass-Williamson. “Dogs may bark like this because they’re experiencing separation anxiety, or because they’re getting mixed messages from different family members and aren’t sure what to do. Be sure you are consistent when around these dogs, and above all, try to relax so they can, too.”</p> <h2>Whining</h2> <p>Like barking, whining can also have a number of different meanings. Though we often associate whining with a negative emotion, that’s not always the case with dogs. In fact, it can simply be a dog’s way of getting human attention, according to the American Kennel Club (AKC). What is your pup trying to say? Possibly that he wants to play, eat or go outside. Whining may also be a sign of stress, fear or pain. It’s important to take all factors into consideration when deciphering your dog’s whining.</p> <h2>Howling</h2> <p>Howling is that classic head-back, guttural call that’s most often associated with wolves. “Howling links back to our dogs’ ancestor, the grey wolf,” explains Dr Bernal. “As pack animals, wolves traditionally used this communication method to call to their pack to signal distress or motivate them to regroup for a hunt.” In terms of your domesticated dog, she says, that howl is often triggered by common noises like a siren, the sound of a child’s toy, or the command of an owner.</p> <h2>Sighing</h2> <p>We often tie feelings of boredom or frustration to sighing, but that’s not the case for canines. According to the AKC, sighing is generally indicative of contentment, especially if it’s combined with half-closed, sleepy eyes. If your dog is wide-eyed and fully alert, however, it could be his way of catching your attention and asking for a little TLC or playtime.</p> <h2>Growling</h2> <p>Like barking and howling, growling can have a number of different meanings, ranging from being scared to feeling playful. “A hostile growl is often a warning sign to a person, another dog, or object that has frightened the dog. It signals that a serious attack may follow if the growl is not adhered to,” says Dr Bernal. “On the other hand, a playful growl is often easy to identify. The key body language of a hostile growl is missing: visible teeth, flattened ears, and raised hairs.”</p> <h2>Soft noises while asleep</h2> <p>When a pup makes soft grumbles, yaps or whimpers while snoozing, it’s not cause for alarm. “This mix of noises simply means that a dog is in a deep stage of sleep, similar to our REM sleep,” says Dr Bernal. “You may notice it’s also accompanied by a faster breathing rate and twitching of the muscles, limbs or eyelids.”</p> <h2>Sneezing</h2> <p>Don’t be fooled: sneezing isn’t always caused by nasal irritation, allergies or a canine cold. “Many dogs will sneeze with excitement or to get your attention,” says Dr Kass-Williamson. “However, if there is ever thick nasal discharge that is white, yellow or green, it means it’s time to call your vet.”</p> <h2>Snorting</h2> <p>“Like the sneeze, this can be an attention-getter for the very squishy-faced breeds,” explains Dr Kass-Williamson. “However, when the snorting continues for a few seconds or longer, it can sound like your dog is choking. This is called a reverse sneeze and is often a sign of allergy or sinus congestion.” It’s best to schedule a visit with your vet if the issue is ongoing. Knowing what conditions your pet may be predisposed is important.</p> <h2>Low-pitched moaning</h2> <p>Though we often associate moaning with sadness or other negative emotions, it’s actually the opposite for dogs. It’s generally a sign that your dog is feeling at peace, according to the AKC. This sound is most commonly made by puppies – especially when they’re nestled up to their human companions.</p> <p><em>Image credit: Shutterstock</em></p> <p><em>This article originally appeared on <a href="https://www.readersdigest.co.nz/food-home-garden/pets/10-noises-your-dog-makes-and-what-they-mean" target="_blank" rel="noopener">Reader's Digest</a>. </em></p>

Family & Pets

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Britain’s Got Talent burned by 334 complaints after "insensitive" stunt

<p><strong>Warning: This article contains content that some readers may find disturbing.</strong></p> <p><em>Britain’s Got Talent</em> is in hot water with its 16th season after the second episode drew in a staggering 334 complaints - a total of 400 across both episodes, Ofcom reported. </p> <p>The stunt that caused the ire, dubbed “insensitive” and “unacceptable” by the public, saw a professional stuntman named Thomas Vu cover himself in a fire-retardant gel, before he was set alight and left to solve a Rubik’s Cube.</p> <p>In the wake of the stunt, hosts Ant and Dec were quick to issue a warning to viewers, telling them “do not try this at home, ever.” </p> <p>And when the clip was uploaded to the official <em>BGT</em> Twitter account, the text ‘do not try this at home’ is splashed across the video. </p> <p>However, distressed viewers still took to the comments section to share their distaste, with one writing that it was “absolutely ridiculous and irresponsible [and] should never have been allowed to be televised especially on a family programme!!”</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Stuntman Thomas Vu solved the Rubik's cube in the most UNEXPECTED way: <a href="https://t.co/nSEWOokCSb">https://t.co/nSEWOokCSb</a></p> <p>Do not try this at home!<a href="https://twitter.com/hashtag/BGT?src=hash&amp;ref_src=twsrc%5Etfw">#BGT</a> <a href="https://t.co/awPLBTmaEf">pic.twitter.com/awPLBTmaEf</a></p> <p>— BGT (@BGT) <a href="https://twitter.com/BGT/status/1649110690987376642?ref_src=twsrc%5Etfw">April 20, 2023</a></p></blockquote> <p>“BGT totally ill-considered showing a guy setting himself on fire whilst solving a Rubik’s Cube,” tweeted another. “No thought to the fact that impressionable children watch the show.”</p> <p>“Don’t get me wrong,” one began, “people do crazy stuff and it’s their choice and that’s fine by me but maybe that last act should have been well after the 9pm watershed?? Not sure that kind of playing with fire thing is suitable for young kids who probably stay up to watch <em>BGT.</em>”</p> <p>“Like what has <em>BGT</em> come to when we set people on fire for entertainment,” someone else said on the matter. </p> <p>And as yet another user put it, “sorry but showing a man setting himself on fire on a ‘family’ show is not acceptable. Even with the mention ‘do not try this at home’.”</p> <p>Concern for children continued from there, with one tweeting “The Rubik’s Cube fire stunt on <em>BGT</em> was totally inappropriate. Did you not think about burn victims and how seeing this would affect them?”</p> <p>Meanwhile, others simply found the stunt to be insensitive, with one even referencing the 1965 Bradford City disaster when they wrote “I just find this insensitive to anyone that has been through any trauma caused by fire.”</p> <p>Criticism for the episode was so intense, coupled with the volume of complaints flowing in, that the show was forced to issue a statement, telling viewers “<em>Britain’s Got Talent </em>showcases a mix of variety acts to engage audiences. </p> <p>“In this case, it was made very clear on screen that this act should not be tried at home and the programme was subject to strict compliance rules."</p> <p><em>Images: Britain’s Got Talent / ITV</em></p>

Body

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Tips to filter out the noise in your life

<p>The modern world can make you feel like you are in a constant state of busyness. Here’s how to filter out the noise and take back some time for yourself.</p> <p><strong>1. Begin your day with some quiet</strong></p> <p>They way you start your morning can determine your whole day. When you wake up, take a few minutes to centre yourself in silence. This could be meditation or even just some quiet reflection in bed. You will be amazed at how it can change your outlook.</p> <p><strong>2. Declutter your digital</strong></p> <p>Technology is a wonderful thing, but it also means we are constantly tied to our smartphones, email accounts or the latest news updates. It can be hard to switch off when you are constantly connected. You don’t have to switch off completely, but set yourself limits – only check social media once a day, don’t check emails on the weekend or leave your phone at home if it’s not essential.</p> <p><strong>3. Limit TV time</strong></p> <p>It’s amazing how quickly an hour (or two or three) can go by when you are sat mindlessly in front of the TV. Don’t automatically turn it on as soon as you walk in the house. Set a time for TV (say after 7pm) and then use your new free time to read a book, do some gardening or take a walk. You’ll be amazed at how much free time you suddenly have.</p> <p><strong>4. Get out into nature</strong></p> <p>Never underestimate the power of connecting with the physical world. Head out for a walk through the park or along the beach. Leave your phone and iPod at home so you can listen to the sounds around you. You can clear your mind in a sort of moving meditation, plus the physical exercise will give you an extra boost.</p> <p><strong>5. Find meaningful activities</strong></p> <p>In our busy life we rarely take time for the activities we love, like drawing, reading, singing or yoga. These activities can bring meaning to our lives, and encourage us to slow down and find stillness. It is worth setting aside some time each day or week to do something you really love.</p> <p><strong>6. Practice inner stillness</strong></p> <p>Too often we are our own worst enemy. So, even if we can quiet the external noise, we persist with the internal noise. We constantly run over to do lists, fret over mistakes we’ve made, berate ourselves for not loosing weight. When you feel yourself falling into these patterns, stop. Relax, reset and feel grateful for what you have. </p> <p><em>Image credits: Getty Images</em></p>

Mind

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5 sounds you hear on the plane explained

<p>Nervous fliers know just how freaky a sudden noise on the plane can be, but we’ve broken down the most common ones you’ll hear and what they mean so you can travel with ease.</p> <ol> <li><strong>The puff of air at the gate</strong> – it’s usually one of the first unsettling sounds you’ll hear on the plane, but it’s one of the most important – it signals that the ventilation on the plane has been switched on. It’s also why lights can tend to flicker, as the plane is moving from an off-board power source to an onboard system.</li> <li><strong>The “bark” during taxi</strong> – before take-off and landing, it’s normal for the plane to make a sort of “barking” noise. This is just the hydraulics kicking in, ensuring steering, braking and air pressure are all at optimum levels for a safe departure or arrival.</li> <li><strong>The wings “whirring”</strong> – upon take-off and even during flight, you may hear a “whir” coming from the wings. This sound indicates the wingspan is expanding and retracting to help assist take-off and speed maintenance.</li> <li><strong>The “bang” from the belly of the plane</strong> – this noise can be pretty scary as you make your descent into your destination, but it’s completely safe. All it means is the landing gear is being released so you can arrive safely.</li> <li><strong>The brakes “screeching”</strong> – don’t be alarmed by this sound, it’s just the plane’s natural response to landing at the speed of 160 to 240 kph while carrying hundreds of tonnes of cargo and passengers.</li> </ol> <p><em>Image: Getty</em></p> <p> </p>

Travel Tips

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Kiwi journalist hits back at viewer’s complaints about her Māori tattoo

<p dir="ltr">A popular New Zealand newsreader has hit back at an irate viewer who has repeatedly complained about her traditional Māori face tattoo, asking him to keep his comments for “another lifetime”.</p> <p dir="ltr">Oriini Kaipara made headlines in 2021 when she became the first person to bear a moko kauae - a traditional Māori tattoo that covers a woman’s lips and chin - while anchoring a prime-time news broadcast in New Zealand.</p> <p dir="ltr">While many viewers have applauded Ms Kaipara, others were less kind, with one repeat objector prompting her to take to Instagram to respond on Thursday, saying she had “had enough” of his complaints.</p> <p dir="ltr">“Today I had enough. I responded. I never do that. I broke my own code and hit the send button,” the Newshub presenter shared with followers in a since-deleted post.</p> <p dir="ltr">The viewer, identified only as David, had written to the entire newsroom to complain about Ms Kaipara’s tattoo, which he mislabelled as a “moku” and said was “offensive” and “a bad look”.</p> <p dir="ltr">“We continue to object strongly to you using Māori TV presenter with a moku, which is offensive and aggressive looking. A bad look,” he wrote.</p> <p dir="ltr">David also objected to the use of te reo Māori during broadcasts, despite the fact that the Māori language features in most Kiwi TV broadcasts.</p> <p dir="ltr">“She also bursts into Māori language which we do not understand. Stop it now,” he said.</p> <p dir="ltr">On Instagram, Ms Kaipara shared her full response to him.</p> <p dir="ltr">“Thank you for all your complaints against me and my ‘moku’. I do find them very difficult to take seriously, given there is no breach of broadcast standards,” she wrote.</p> <p dir="ltr">“If I may, I’d like to correct you on one thing – it is moko not ‘moku’. A simple, helpful pronunciation guide of ‘Maw-Caw’ will help you articulate the word correctly.</p> <p dir="ltr">“I gather your complaints stem from a place of preference on how one must look on-screen, according to you. Moko and people with them are not threatening, nor do they deserve such discrimination, harassment or prejudice.</p> <p dir="ltr">“Moko are ancient cultural markings unique to the indigenous people of Aotearoa, myself included. We mean no harm or ill intent, nor do we deserve to be treated with such disregard. Please refrain from complaining further, and restrain your cultural ignorance and bias for another lifetime, preferably in the 1800s.”</p> <p dir="ltr">She ended her message with, “Nga mihi matakuikui o te wa,” a polite te reo Māori farewell, and signed off as “the lady with the moko kauwae who speaks Māori but MOSTLY English on TV”.</p> <p dir="ltr">Speaking to the <em><a href="https://www.nzherald.co.nz/entertainment/newshubs-oriini-kaiparas-response-to-viewers-complaint-about-her-offensive-moko-kauae/LWLE2VNRPXM2GJTQ73Z3FNME74/" target="_blank" rel="noopener">NZ Herald</a></em> after, Ms Kaipara said the viewer had been “relentless” in his complaints.</p> <p dir="ltr">“These types of complaints are being sent by a minority,” she told the publication, adding that she receives plenty of “lovely and thoughtful” messages from viewers.</p> <p dir="ltr">“The fact that my existence triggers some people is testament to why we need more Māori advocates in key roles across every sector.”</p> <p dir="ltr">Ms Kaipara, who is of Ngāti Awa, Ngāti Tūwharetoa, Ngāti Rangitihi and Ngāi Tūhoe descent, has previously said she got her moko in 2019 to remind herself of her identity as a Māori woman.</p> <p dir="ltr">“When I doubt myself, and I see my reflection in the mirror, I’m not just looking at myself,” she explained.</p> <p dir="ltr">“I’m looking at my grandmother and my mother, and my daughters, and those to come after me, as well as all the other women and Maori girls out there. It empowers me.”</p> <p><span id="docs-internal-guid-d248cbbc-7fff-de3f-a32a-984cc801f082"></span></p> <p dir="ltr"><em>Image: @oriinz (Instagram)</em></p>

TV

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PETA complaint leads to controversial art installation being dismantled

<p dir="ltr">A controversial art installation has been dismantled in Germany after animal rights organisation PETA filed a complaint. </p> <p dir="ltr">The installation titled <em>A Hundred Years</em>, first exhibited in 1990 by artist Damien Hirst, was designed to see hundreds of flies die, prompting outrage from PETA. </p> <p dir="ltr">The Kunstmuseum Wolfsburg museum was issued an oral warning from the German city’s veterinary office, to which Kunstmuseum Wolfsburg director Andreas Beitin told local media, “We thought flies were not covered by the Animal Welfare Act.”</p> <p dir="ltr"><em>A Hundred Years</em> consists of a glass display case partitioned in half, with flies being hatched on one side of the glass. </p> <p dir="ltr">When they venture through a hole in the partition, the flies are drawn to an artificial light which burns the flies on contact. </p> <p dir="ltr">The cycle continues until the end of its exhibition.</p> <p dir="ltr">Hirst has previously described the artwork as “a life cycle in a box.” </p> <p dir="ltr">In the original iteration, the flies flocked around a bloody cow’s head, to which curator Hans Ulrich Obrist described the work in its original form as “dangerous and frightening.”</p> <p dir="ltr">“Killing animals has nothing to do with art, it only shows the arrogance of people who literally go over corpses for their own interests,” Peter Höffken of PETA said in a statement. </p> <p dir="ltr">According to Germany’s Animal Welfare Act, there “must be good reason for one to cause an animal harm.”</p> <p dir="ltr">The managing director of the art museum, Otmar Böhmer, told the German Press Agency that they agree with PETA’s sentiment. </p> <p dir="ltr">“We share the basic idea of the animal welfare organisation that animals are not there to entertain us or exploit them,” he said.</p> <p dir="ltr">The museum said it will contact Hirst’s studio to establish whether <em>A Hundred Years</em> can be presented with artificial flies. If not, it has recommended that the work not be presented again.</p> <p dir="ltr"><em>Image credits: Getty Images</em></p>

Art

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Review: Block out the world with these Bose headphones

<p dir="ltr">Whether you’re trying to concentrate on work or enjoy some peace and quiet on a noisy train, a pair of noise-cancelling headphones can be a lifesaver.</p> <p dir="ltr">With a host of options to choose from nowadays, it really comes down to your budget and how customisable a sound you’re looking for.</p> <p dir="ltr">Coming in at about $549, the Bose QC45 are a little on the pricier side - beating Apple's $899 Max Pods and several Sennheiser models, while being beaten by the ranges from Sony and Beats.</p> <p dir="ltr">But price isn’t everything, and it’s noise-cancelling technology, sound quality, and comfort factor all make it feel like an investment that will last you a good long while.</p> <p dir="ltr">After spending a week trialling the headphones, both while working at home and commuting on peak-hour trains, here are my thoughts on how they stack up.</p> <p dir="ltr"><strong>Easy to use, with or without the companion app</strong></p> <p><span id="docs-internal-guid-a6ad9a57-7fff-20bf-36f0-54fec8697658"></span></p> <p dir="ltr">The QC45 headphones come in a sleek, lightweight travel case with a charging cable and 3.5mm audio jack, as well as a companion Bose app which is free to download.</p> <p dir="ltr"><img src="https://oversixtydev.blob.core.windows.net/media/2022/03/bose-inside.jpg" alt="" width="1280" height="720" /></p> <p dir="ltr"><em>The headphones pack away compactly into a hardy travel case. Image: Author</em></p> <p dir="ltr">The app makes pairing your devices a simple task (though I found connecting to my laptop worked just as well without it), all while giving you the option to name your headphones and adjust the bass, treble and other audio settings to your liking. </p> <p dir="ltr">If using an app or fiddling with audio settings doesn’t appeal, connecting via Bluetooth or the audio jack is just as simple and the sound is great with its default settings (which I’ll touch on further).</p> <p dir="ltr"><span id="docs-internal-guid-9ce87481-7fff-3b9e-2081-d32ea9c113ae"></span></p> <p dir="ltr">The headphones also come with controls on the ear cups which are quite handy. The singular button on the left cup allows you to toggle between Active and Quiet mode, while you can adjust the volume, and pause, play and skip music using three standard buttons on the right cup.</p> <p dir="ltr"><img src="https://oversixtydev.blob.core.windows.net/media/2022/03/headphones1.jpg" alt="" width="1280" height="720" /></p> <p dir="ltr"><em>The headphones are comfy and sound great - what more could you ask for? Image: Matt O’Rourke</em></p> <p dir="ltr">With the ability to connect to multiple devices, swapping between them is incredibly easy - and the app can help with that too. It also helps that every time you switch them on, the headphones tell you which devices they are currently connected to and how much battery life is left.</p> <p dir="ltr"><strong>Battery life is good, but more power-saving options could be better</strong></p> <p dir="ltr">Speaking of the battery, Bose estimates it will last for 24 hours and that seems to ring true. After using them almost non-stop during my work hours - approximately 7-8 hours a day - as well as on my hour-long commute and relaxing for a few hours after work, I found it needed a recharge every couple of days, and that charging it overnight was sufficient.</p> <p dir="ltr">However, having the option to turn off the Active and Quiet modes to extend the battery life just that little bit more would be a nice addition.</p> <p dir="ltr">Though just a nitpick, the charging cord is a tad short, making it hard to continue using the headphones while they’re charging.</p> <p dir="ltr"><strong>How does it sound?</strong></p> <p dir="ltr">Though some sound aficionados might not be too impressed, I loved it.</p> <p dir="ltr">Even without adjusting the sound, I found it was crisp and quite balanced.</p> <p dir="ltr"><span id="docs-internal-guid-823b05f2-7fff-55df-e398-a33b8c978f5a"></span></p> <p dir="ltr">When I put the headphones through several headphone tests it performed well and I experienced zero buzzing or rattling during the driver quality (bass shaker) test.</p> <p dir="ltr"><img src="https://oversixtydev.blob.core.windows.net/media/2022/03/bose-app.jpg" alt="" width="1280" height="720" /></p> <p dir="ltr"><em>The companion app allows you to control the volume, mode, and EQ levels with ease. Image: Author</em></p> <p dir="ltr">The crisp sound is maintained when using the wired connection too, with the only difference being the absence of the hum of the noise-cancelling.</p> <p dir="ltr"><strong>The noise-cancelling settings</strong></p> <p dir="ltr">The Quiet mode is supreme. While working from home, my partner and I sit across from each other, and I often turn to my headphones to not get distracted by the show he has running in the background.</p> <p dir="ltr">My standard headphones mostly muffle the dialogue, with moderately loud music taking up the rest of the slack in helping me focus.</p> <p dir="ltr">In comes the Bose headphones to completely change the game. Even without music, the quiet mode makes dialogue - currently from Tony Robertson’s <em>Time Team</em> - sound faint and far away and even muffles my usually clacky keyboard.</p> <p dir="ltr">But, when the complete noise cancelling is too much, the Active mode provides a nice alternative. </p> <p dir="ltr">It still blocks out noise to a certain degree but you can still hear some environmental noises, such as typing, while making it easier for someone to get your attention.</p> <p dir="ltr">However, if you’re prone to tension headaches from noise-cancelling headphones like I am, the Bose may initially do the same.</p> <p dir="ltr"><span id="docs-internal-guid-738ed7a5-7fff-73a8-4097-800a6f4989f9"></span></p> <p dir="ltr">Reassuringly, using them for extended periods of time (at least 15 minutes) saw this become less of an issue as my brain adjusted.</p> <p dir="ltr"><img src="https://oversixtydev.blob.core.windows.net/media/2022/03/bose-headphones.jpg" alt="" width="1280" height="720" /></p> <p dir="ltr"><em>Image: Supplied</em></p> <p dir="ltr">In summary, here are some pros and cons to consider if you’re thinking of buying the headphones for yourself or someone else.</p> <p dir="ltr"><strong>Pros:</strong></p> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Incredibly comfortable and cushiony ear cups</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Can choose between Quiet and Active mode</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Crisp clear audio</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Bluetooth and wired connection to choose from</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Can switch between devices with ease</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Relatively quick charging time and decent battery life</p> </li> </ul> <p dir="ltr"><strong>Cons</strong></p> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">The noise-cancelling may cause headaches if you’re prone to them</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Its price ($549 RRP)</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Being able to turn off the Active and Quiet modes to conserve battery would be a nice option</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Charging cable is a bit short</p> </li> </ul> <p dir="ltr">The Bose QC45 headphones are available from retail outlets and from the Bose <a href="https://www.bose.co.nz/en_nz/products/headphones/noise_cancelling_headphones/quietcomfort-headphones-45.html?mc=20_PS_45_BO_00_GO_&gclid=Cj0KCQiAhMOMBhDhARIsAPVml-EE1a4vChe4Njc4xIW7_Ij7s6o6a-4lAoyp3d4nzB0zZPaXnYCQyaUaAo4BEALw_wcB&gclsrc=aw.ds#v=qc45_black" target="_blank" rel="noopener">website</a>.</p> <p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><em>Images: Supplied / Matt O'Rourke</em></p>

Technology

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Wedding venue sued for millions over "destroying" couple's big day

<p>When Russell and Marjorie Newman spent hundreds of thousands of dollars on their daughter's wedding, they hoped the big day would be perfect. </p><p>However, the fairytale wedding has ended in legal action being taken over the luxurious venue, who the Newman's claim "destroyed" their daughter's day. </p><p>Marjorie and Russell's daughter Jessica married Matt Alovis at the Brooklyn Pier 1 Hotel in September 2021, in a night that left Jessica "hysterically crying". </p><p>The Newman's filed a lawsuit in the Brooklyn Supreme Court last week, after the venue failed to disclose a new "severe" noise restriction. </p><p>The lawsuit states that the newlywed's first dance was ruined when the DJ refused to turn the music up, keeping it so low during the celebration that guests could hardly hear it. </p><p>In order to continue dancing, the newlyweds and their 200 wedding guests were allegedly forced to squeeze into a 'dingy' room off-site meant for 60 people. </p><p>"It was very, very devastating," Marjorie, who is also suing their wedding planner, Real Housewives of Miami star Guerdy Abraira, told the <a href="https://nypost.com/2022/02/06/nyc-couples-dream-wedding-destroyed-by-hotels-noise-restriction-5m-suit-claims/" target="_blank" rel="nofollow noreferrer noopener">New York Post</a>.</p><p>"This was supposed to be her night to shine and it was all taken away from her."</p><p>Brooklyn Pier 1 Hotel reportedly implemented the noise restriction rule just three weeks before Jessica and Matt's wedding due to residential condos in the building, but the Newman's claim the hotel "never made them aware" of the rule. </p><p>"They never brought us in to say, 'This is what it is going to sound like or not sound like,' they never gave us the opportunity to move the venue," Russell explained. </p><p>The Newmans, who spent $150,000 on flowers alone for the wedding, are demanding $5 million from the hotel and wedding planner for the "destroyed" event caused by a "breach of contract" and the "deceptive concealment of sound restrictions" which resulted in "humiliation, indignity, distress of mind, mental suffering, inconvenience, and physical discomfort," according to the lawsuit.     </p><p>"There were countless hours spent over at least a one year planning period for what should have been a once in a lifetime special event which was single handily destroyed by the egregious actions of the defendants," the lawsuit says. </p><p><em>Image credits: Getty Images</em></p>

Legal

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Adding noise to electric cars for safer driving

<div class="copy"> <p>The low-decibel motors of <a rel="noreferrer noopener" href="https://cosmosmagazine.com/technology/energy/as-the-world-surges-ahead-on-electric-vehicle-policy-the-morrison-governments-new-strategy-leaves-australia-idling-in-the-garage/" target="_blank">electric cars</a> are a blessing to many in noise-polluted cities, where poorly muffled gasoline engines can rattle nerves (and eardrums). But are they <em>too</em> silent?</p> <p>The answer, says Michael Roan, an engineering professor at Penn State University, Pennsylvania, US, is an unfortunate yes, especially for the vision impaired, who rely on their ears to detect approaching danger.</p> <p>In fact, Vision Australia has reported that 35% of the blind or vision impaired report being hit, or nearly hit, by electric vehicles they didn’t hear approaching.</p> <p>Governments are also aware of the problem, Roan says, with Australia, the US, and the EU all setting standards for how much sound electric vehicles must make.</p> <p>But do these standards work?</p> <p>To find out, Roan borrowed a Chevy Volt from General Motors and recruited 16 people, some vision impaired and some with normal vision but blindfolded, to listen to the car approaching on a quiet stretch of road. Sometimes the Volt was unmodified; other times it used speakers programmed to emit four different types of sounds, all meeting the standards.</p> <p>When his volunteers heard the car approaching, he asked them to push a button. When they thought it was gone, they pushed the button a second time.</p> <p>To make it harder, in some of the tests Roan’s team set up speakers to play background noise comparable to that in normal urban settings. Sometimes the car went 20 kilometres per hour, sometimes 10 km/h.</p> <p>The results were disconcerting.</p> <p>In general, Roan said last week in Seattle, Washington, at the 181<sup>st</sup> meeting of the Acoustical Society of America, people heard the car much better at 20 km/h than at 10 km/h—not surprising, because the faster a car goes, the more its overall sound is dominated by tyre noise.</p> <p>Above 20 km/h, he says, tyre noise dominates, and most cars sound pretty much alike. But at 10 km/h, he found that 20% of his volunteers would have stepped into the path of danger.</p> <p>Worse, in the course of 90 experimental runs, there were two in which nobody heard the car. That’s not a lot, “but when you extrapolate it to millions and millions of people, that’s a lot of people getting injured”, he says.</p> <p>The next step is figuring out what type of noises best reduce this risk, without being unpleasantly loud.</p> <p>Regulatory authorities, Roan says, have ruled against simply making the car sound like an internal combustion engine. In tests, he says, “people really didn’t like that”.</p> <p>Instead, they want something “more futuristic” that points to the vehicle being electric. The sounds that seem most effective at catching attention, he adds, aren’t steady whirs, but ones that change in volume or pitch. “That gets people’s attention really quickly,” he says. “[Though] their annoyance factor tends to go up, so it’s a balancing act.”</p> <p>Another issue is how to make this work as the green energy future fully arrives and electric vehicles are everywhere. “If there are 20 of these cars all in one area, how is that going to affect people’s detection of the one that’s most dangerous?” Roan asks. “I don’t think anyone knows that yet.”</p> <em>Image credits: Getty Images</em></div> <div id="contributors"> <p><em>This article was originally published on <a rel="noopener" href="https://cosmosmagazine.com/technology/automation/adding-noise-to-electric-cars-for-safer-driving/" target="_blank">cosmosmagazine.com</a> and was written by Richard A Lovett. </em></p> </div>

Technology

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Mum hits back at neighbour over chalk complaint

<p><span style="font-weight: 400;">A New York mum and author who received complaints from a neighbour over her son’s chalk drawings in their apartment block’s courtyard has responded with a public letter - and it’s written in chalk.</span></p> <p><span style="font-weight: 400;">Ashley Woodfolk then shared her letter on Twitter, receiving a flood of positive responses.</span></p> <p><span style="font-weight: 400;">“GOOD EVENING TO EVERYONE EXCEPT the woman at my co-op who complained to the board about me and my toddler using sidewalk chalk in the courtyard,” Ashley Woodfold captioned the photo of her handiwork.</span></p> <p><span style="font-weight: 400;">The letter, written in blue and yellow chalk, reads: “This will be the last time using sidewalk chalk in the courtyard since it seems to be such a problem for you (and only you).</span></p> <blockquote class="twitter-tweet"> <p dir="ltr">GOOD EVENING TO EVERYONE EXCEPT the woman at my co-op who complained to the board about me and my toddler using sidewalk chalk in the courtyard.<br /><br />So I wrote her a little letter. <br />In sidewalk chalk. In the courtyard. <a href="https://t.co/Tbw52ZtVV1">pic.twitter.com/Tbw52ZtVV1</a></p> — Ashley Woodfolk (@AshWrites) <a href="https://twitter.com/AshWrites/status/1452812801651757056?ref_src=twsrc%5Etfw">October 26, 2021</a></blockquote> <p><span style="font-weight: 400;">“I’m sorry harmless fun that brought my toddler joy (and has actually helped him learn all of his letters and most of his numbers - his favourites are E and 8) causes you so much distress that you had to complain to the board and waste everyone’s time when our building has so much bigger real problems.”</span></p> <p><span style="font-weight: 400;">Ms Woodfolk also detailed how the COVID-19 pandemic had seen her have to entertain her son in new, safe ways.</span></p> <p><span style="font-weight: 400;">“I think you’re aware that we’re in a pandemic and while I’d love to take my kid to museums and the movies I don’t feel safe doing that, and sometimes even local parks are more crowded than I’m comfortable with,” she continued.</span></p> <p><span style="font-weight: 400;">“The courtyard was a safe space but now there are limits on that too.</span></p> <p><span style="font-weight: 400;">“There are only a few weeks of nice weather left, and I sincerely hope that you enjoy the use of the sidewalk-chalk free courtyard for the remainder of the fall.</span></p> <p><span style="font-weight: 400;">“And I hope that every time it rains, rain that would have washed away any colourful ABCs I wrote on the ground, you think of me. All my love, Ashley.”</span></p> <p><span style="font-weight: 400;">Her post has received more than 200,000 likes, as well as a flood of positive comments.</span></p> <p><span style="font-weight: 400;">One fan even sent her a package of sidewalk chalk from their Etsy shop for her son.</span></p> <blockquote class="twitter-tweet"> <p dir="ltr">I own a small business making sidewalk chalk in all sorts of fun shapes and colors. I would love to donate chalk to you and your son ❤️ please check your DM’s! <a href="https://t.co/2MoQzpxIHX">pic.twitter.com/2MoQzpxIHX</a></p> — Amy ✨ (@alj_jayhawk) <a href="https://twitter.com/alj_jayhawk/status/1453114023868833794?ref_src=twsrc%5Etfw">October 26, 2021</a></blockquote> <p><span style="font-weight: 400;">Others shared their opinions and the enjoyment they received from seeing kids’ chalk drawings.</span></p> <p><span style="font-weight: 400;">“An elderly lady in our neighbourhood bought chalk for all the kids during the pandemic because she said she felt less lonely taking walks and seeing their art,” one person </span><a rel="noopener" href="https://honey.nine.com.au/parenting/author-ashley-woodfolk-writes-epic-courtyard-letter-to-neighbour-who-complained-about-her-childs-drawings/342b88f6-5acd-4eae-8019-5a87c6821ccf" target="_blank"><span style="font-weight: 400;">shared</span></a><span style="font-weight: 400;">.</span></p> <p><span style="font-weight: 400;">“As a childless guy, even I think chalk doodles are cute and bring a spark of life and creativity to the environment,” a second person said. “I can’t fathom how someone could be upset about it.”</span></p> <p><em><span style="font-weight: 400;">Image: @AshWrites / Twitter</span></em></p>

Relationships

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Traffic noise could increase your risk of dementia

<p><span style="font-weight: 400;">The amount of noise a person is exposed to from road and railway traffic could affect their risk of developing dementia, according to international research.</span></p> <p><span style="font-weight: 400;">A team from Denmark has investigated the connection between long-term residential exposure to road traffic and railway noise and dementia risk among two million adults over the age of 60 living in Denmark between 2004 and 2017.</span></p> <p><span style="font-weight: 400;">To do this, they estimated the level of road traffic and railway noise at the most and least exposed sides of every residential address in Denmark.</span></p> <p><span style="font-weight: 400;">Then, they analysed national health registers in search of all cases of all-cause dementia and different types, including Alzheimer’s disease, vascular dementia, and Parkinson’s disease related dementia.</span></p> <p><span style="font-weight: 400;">After taking other potentially influential factors into account, the team found that an average of 10 years exposure to noise was associated with a higher risk of dementia.</span></p> <p><span style="font-weight: 400;">They also found that both road and railway noise were associated with a higher risk of Alzheimer’s, with a 27 percent increase for exposure to road traffic noise of 55 decibels and a 24 percent increase for exposure to railway noise of 50 decibels.</span></p> <p><span style="font-weight: 400;">But, they found that the increased risk of vascular dementia was only associated with road traffic noise.</span></p> <p><span style="font-weight: 400;">The researchers note that the study is observational and doesn’t include information about how lifestyle habits could have played a part in participants’ risks of developing dementia.</span></p> <p><span style="font-weight: 400;">They conclude: “If these findings are confirmed in future studies, they might have a large effect on the estimation of the burden of disease and healthcare costs attributed to transportation noise.</span></p> <p><span style="font-weight: 400;">“Expanding our knowledge of the harmful effects of noise on health is essential for setting priorities and implementing effective policies and public health strategies focused on the prevention and control of diseases, including dementia.”</span></p> <p><span style="font-weight: 400;">The researchers estimate that as many as 14 percent of the 8,475 cases of dementia in Denmark in 2017 could be attributed to transportation noise exposure.</span></p> <p><span style="font-weight: 400;">Transportation noise has been previously linked to several other health conditions, including coronary heart disease, obesity, and diabetes.</span></p> <p><span style="font-weight: 400;">The study was published in the journal </span><em><a rel="noopener" href="https://www.bmj.com/content/374/bmj.n1954" target="_blank"><span style="font-weight: 400;">The BMJ</span></a></em><span style="font-weight: 400;">.</span></p> <p><em><span style="font-weight: 400;">Image: Getty Images</span></em></p>

Mind

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Daring mum seeks revenge on her noisy neighbours

<p><span style="font-weight: 400;">A mum in Wales has come up with a genius way to seek revenge against her noisy neighbours while on holiday. </span></p> <p><span style="font-weight: 400;">Heather Minshull and her family were trying to enjoy a peaceful holiday at a Welsh holiday park, when their neighbours had other plans.</span></p> <p><span style="font-weight: 400;">In a caravan next door, Heather and her family could hear their rowdy neighbours having a loud get-together after arriving at midnight and blasting The Beatles at full volume. </span></p> <p><span style="font-weight: 400;">When Heather asked politely if they could turn their music down, they simply refused. </span></p> <p><span style="font-weight: 400;">After a sleepless night, Heather played out her ingenious revenge plan: by waking them up at 7am with the sound of screeching seagulls. </span></p> <p><span style="font-weight: 400;">The clever mum got a leftover loaf of bread and threw it on top of their caravan roof, attracting a flock of the noisy birds. </span></p> <p><span style="font-weight: 400;">Heather, originally from Manchester, shared her devious plan on TikTok, with the caption reading, </span><span style="font-weight: 400;">“Was I wrong? I think not” and “Payback’s a b**ch.”</span></p> <p><span style="font-weight: 400;">She said in her video that her plan was a success, saying “The group woke up straight away.” </span></p> <p><span style="font-weight: 400;">There were three young men in the caravan, as they came outside to investigate the noise.</span></p> <p><span style="font-weight: 400;">Heather said, “They were all looking angry and rough, and clueless over what was going on!”</span></p> <p><em><span style="font-weight: 400;">Image credits: TikTok @heatherminsh</span></em></p>

Travel Trouble

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Kmart accused of enforcing gender stereotypes on kids

<p><span style="font-weight: 400;">A customer has complained about Kmart’s range of children’s clothing, accusing the retail giant of “gender stereotyping”.</span></p> <p><span style="font-weight: 400;">In a Facebook post, shopper Swagata said she was frustrated by the differences in Kmart’s range of kids t-shirts for boys versus girls.</span></p> <p><span style="font-weight: 400;">She claimed that the designs of girls tops included words such as “love”, “more love”, and “smile” while boys tops featured phrases like “adventure”, “wild woodlands”, and “alpine trails”.</span></p> <p><span style="font-weight: 400;">“Could you possibly be more gender stereotyping with your kids clothes?” the shopper wrote.</span></p> <p><span style="font-weight: 400;">She went on to suggest kids clothes should be gender neutral to give shoppers and kids a wider choice.</span></p> <p><span style="font-weight: 400;">“Thumbs down from this parent,” she said.</span></p> <p><span style="font-weight: 400;">The complaint comes after a recent petition called on Kmart to stop separating children’s clothing into “boys” and “girls” sections and instead offer one range for all children, claiming the retailer was sending the “wrong” message to kids.</span></p> <p><span style="font-weight: 400;">“Many parents of young boys will tell you their son loves pink, rainbows and flowers but simply cannot wear clothes in these styles like girls do without taking them from the girls section, which sends a strong message that the things they like are ‘wrong’,” the petition read.</span></p> <p><span style="font-weight: 400;">“Similarly, many parents of girls lament the lack of dinosaurs, trucks and non-frilly styles in the girls’ section.”</span></p> <p><span style="font-weight: 400;">But, the petition has received some backlash from parents.</span></p> <p><span style="font-weight: 400;">“I don’t mind if they want to remove the ‘Boys’ and ‘Girls’ signage and just make a ‘Children’s’ section,” one commentor wrote.</span></p> <p><span style="font-weight: 400;">“But please don’t mix the actual clothing items up so that we have to trawl through racks of ‘boys’ clothes to get to the ‘girls’ clothes we actually want, or vice versa.”</span></p> <p><span style="font-weight: 400;">A Kmart spokesperson previously told 7NEWS.com.au that the store embraces inclusion and diversity.</span></p> <p><span style="font-weight: 400;">“At Kmart, we are proud to offer customers a wide range of children’s clothing in lots of different styles and it’s certainly not our intention to stereotype children based on gender,” the spokesperson said.</span></p> <p><span style="font-weight: 400;">“The store layout reflects a majority of the way our Kmart customers shop and the difference between our boys and girls apparel range (in terms of fit) is marginal, so all customers have the opportunity to shop both areas for children.”</span></p>

Beauty & Style

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The one complaint Prince Philip had about the Queen

<p>Prince Philip had "only one complaint" about Queen Elizabeth during their 73-year marriage.</p> <p>The Duke of Edinburgh would complain about the reigning monarch for "always being on the phone," according to his biographer Gyles Brandreth.</p> <p>On Wednesday, the royal author appeared on the British TV show Lorraine where he shared some insight about Philip based on 40 years of friendship.</p> <p>“He said to me, ‘God, she’s never off the phone. Never off the phone. Who is she talking to?’” Brandreth recalled, as quoted by UK’s<span> </span><a rel="noopener" href="https://www.dailymail.co.uk/femail/article-9494835/Prince-Philips-complaint-Queen-73-year-marriage.html" target="_blank"><em>Daily Mail</em></a>.</p> <p>“It was the only time he ever complained about the Queen,” Brandreth shared. “He knew his whole life was supporting the Queen. He never put a foot wrong, he always turned up right day, right uniform, on time, one step behind her.”</p> <p>The biographer shared that the monarch often spoke to her racing manager over the phone to talk about horses, one of her passions, during the evenings.</p> <p>Philip, who spent more than seven decades supporting his wife, passed away on April 9 at age 99. He is known as Britain’s longest-serving consort.</p> <p>The Queen, a very private person who isn’t known for giving extravagant displays of affection, once called him “her rock” in public. Behind palace doors, Philip called his wife Lilibet; but he referred to her in conversation with others as “The Queen”.</p> <p>Philip is survived by the Queen and their four children – Prince Charles, Princess Anne, Prince Andrew and Prince Edward – as well as eight grandchildren and 10 great-grandchildren.</p>

Relationships

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Why BBC was hit with 100,000 complaints over Prince Philip coverage

<div class="post_body_wrapper"> <div class="post_body"> <div class="body_text redactor-styles redactor-in"> <p>According to<span> </span><a href="https://www.thesun.co.uk/news/politics/14625897/bbc-receives-100000-complaints-prince-philip-coverage/"><em>The Sun</em></a>, the BBC has received 100,000 complaints from members of the public over the coverage of Prince Philip's death.</p> <p>BBC cleared its programming schedule to cover the death when Prince Philip died at the age of 99 to run more than 24 hours of programmes about the Duke of Edinburgh.</p> <p>The BBC said: "We are proud of our coverage and the role we play during moments of national significance."</p> <p>Programs that people were eager to watch, including EastEnders and the MasterChef final were replaced by news programmes.</p> <p>The decision to shut down regular programming received so many complaints that there was a dedicated form on the BBC website to process them.</p> <p>BBC is currently not saying how many complaints it received, but a fortnightly bulletin of all complaints is due to be published on Wednesday.</p> <p>Viewers turned off in droves after the blanket coverage was too much, with BBC Two losing two-thirds of its audience between the prime times of 7 pm to 11 pm.</p> <p>The coverage has quickly become the most complained about television event in British history.</p> <p>One insider told <em>The Sun</em>: “I feel sorry for the Beeb.</p> <p>“They would be criticised and accused of not being respectful enough if they didn’t lay the programmes on.</p> <p>“But they seem to have left many people very cross.”</p> </div> </div> </div>

Legal

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Buckingham Palace investigating bombshell Meghan bullying complaints

<p>Buckingham Palace has vowed to launch a thorough investigation into bombshell claims that the Duchess of Sussex bullied young staff before her and Prince Harry split from the royal family.</p> <p>The complaint was made known after<span> </span><a rel="noopener" href="https://www.thetimes.co.uk/article/royal-aides-reveal-meghan-bullying-claim-before-oprah-interview-7sxfvd2c3" target="_blank"><em>The Times</em></a><span> </span>reported that the couple's communication chief filed a bullying complaint against Markle in 2018.</p> <p>According to the complaint, some young staff were reduced to tears by Markle's bullying.</p> <p>“Senior people in the household, Buckingham Palace and Clarence House, knew that they had a situation where members of staff, particularly young women, were being bullied to the point of tears,” a source told<span> </span><em>The Times.</em></p> <p>Communications secretary Jason Knauf submitted the complaint in order to protect staff at Kensington Palace, with a former aide agreeing that it “more like emotional cruelty and manipulation, which I guess could also be called bullying.”</p> <p>Allegedly, Prince Harry asked Knauf not to continue with the complaint.</p> <p>The statement from Buckingham Palace was unusual and reads:</p> <p>“We are clearly very concerned about allegations in<span> </span><em>The Times</em><span> </span>following claims made by former staff of the Duke and Duchess of Sussex.</p> <p>“Accordingly, our HR team will look into the circumstances outlined in the article. Members of staff involved in the time - including those who have left the household - will be invited to participate to see if lessons can be learned.</p> <p>“The royal household has a Dignity at Work policy in place for a number of years and does not and will not tolerate bullying or harassment in the workplace.”</p> <p>Markle has outright denied the claims and said she was "saddened" by them through her spokesperson.</p> <p>“Let’s just call this what it is — a calculated smear campaign based on misleading and harmful misinformation. We are disappointed to see this defamatory portrayal of The Duchess of Sussex given credibility by a media outlet,” said the spokesperson for Markle and Harry, in part, to The Times.</p> <p>“It’s no coincidence that distorted several-year-old accusations aimed at undermining the duchess are being briefed to the British media shortly before she and the duke are due to speak openly and honestly about their experience of recent years,” read a separate statement from the spokesperson.</p> <p>“The duchess is saddened by this latest attack on her character, particularly as someone who has been the target of bullying herself and is deeply committed to supporting those who have experienced pain and trauma,” it continued. “She is determined to continue her work building compassion around the world and will keep striving to set an example for doing what is right and doing what is good.”</p>

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