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“Disappointing”: New inflight Qantas video slammed for “missing the mark”

<p dir="ltr">A new inflight safety video from Qantas has been widely panned for being “elitist” and “sexist”, while skimming over vital safety information. </p> <p dir="ltr">The new video, which is set to replace an earlier retro video released in 2020 that marked the airline’s 100th birthday, features frequent flyers and Qantas staff delivering the pre-flight safety announcement from their favourite “magic places” around the world. </p> <p dir="ltr">The video features destinations such as Litchfield National Park near Darwin and Ningaloo Reef in Western Australia, as well as international places such as Lapland in Finland and Marrakesh in Morocco.</p> <p dir="ltr">After the video was shared by the airline, members of the Flight Attendants Association of Australia were quick to express their feelings. </p> <p dir="ltr">Flight Attendants Association of Australia national secretary Teri O-Toole told <em><a href="https://www.news.com.au/travel/travel-updates/health-safety/new-qantas-safety-video-panned-as-sexist-and-elitist/news-story/078aa2c55cf48e6551a40ad4c0c56011">news.com.au</a></em> the video was “disappointing” for a lot of different reasons. </p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/reel/C2dPrw_BNqf/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/C2dPrw_BNqf/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank" rel="noopener">A post shared by Qantas (@qantas)</a></p> </div> </blockquote> <p dir="ltr">“Not one Australian-based international crew member was used,” she said.</p> <p dir="ltr">“There are no cabin crew in uniform and there are no shots of the interior of an aircraft which are all important factors for non-English speaking passengers and those that need to know who is in charge.”</p> <p dir="ltr">“Not once does it say ‘follow the directions of your crew member’, which you would’ve thought would be the focus of a safety video.”</p> <p dir="ltr">She also questioned why a female pilot appeared in a swimsuit, suggesting that sort of depiction took women in the workplace took the airline “back 20 years”</p> <p dir="ltr">“I didn’t see a male pilot in a pair of budgie smugglers,” she said.</p> <p dir="ltr">She went on to describe the video as “great marketing”, but totally “misses the mark” in terms of a safety video, while also adding “elitist” to focus on frequent flyers during a cost of living crisis.</p> <p dir="ltr">Social media users were equally scathing.</p> <p dir="ltr">“I’d prefer just focus on, oh I dunno, in flight safety during the in-flight safety video?,” one wrote. “Why do we need a long video with all this added stuff?”</p> <p dir="ltr">Another described it as “slow, long, tedious and boring. I couldn't make it through the entire thing”, while a third person labelled it “absolutely awful”.</p> <p dir="ltr">Qantas chief customer officer Catriona Larritt defended the video insisting safety was the number one priority across the Qantas Group, and the in-flight video together with cabin crew, plays a key role in capturing the attention of travellers to watch and listen to the critical information.</p> <p dir="ltr">“First and foremost, the video is about familiarising our customers with safety procedures and we try to make it as engaging as possible, in particular for regular flyers who might otherwise tune out,” she said.</p> <p dir="ltr"><em>Image credits: Qantas</em></p> <p><span id="docs-internal-guid-d006e7c7-7fff-7037-252e-b0c227e24116"></span></p>

Travel Trouble

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"You've been bumped": Vietnam vet slams Qantas for booting him from business class

<p dir="ltr">Qantas has come under fire for booting a Vietnam war veteran from his paid seat in business class so that a young Qantas "tech" – later revealed to be a pilot – could travel in the luxury seat in his place.</p> <p dir="ltr">Stephen Jones, 78, and his wife were travelling home to Adelaide after a holiday in Christchurch. Their flight was passing through Melbourne on its way to their home in Adelaide, and the pair were enjoying coffee in the Melbourne airport lounge – just 30 minutes before they were set to continue their journey – when they were given the bad news by Qantas staff.</p> <p dir="ltr">"I went up to the desk and the Qantas employee there said, 'I've got some bad news for you, you've been bumped'," Mr Jones told Melbourne’s <em><a href="https://www.3aw.com.au/vietnam-war-veteran-booted-from-business-class-for-younger-qantas-employee/">3AW</a></em> radio program with Ross &amp; Russ. </p> <p dir="ltr">"It didn't register at first," continued Mr Jones. "I wasn't quite sure what 'bumped' meant... I said, 'What?', and she said, 'Yes, I'll have to re-issue your ticket for economy class. We have a tech who's flying to Adelaide and his contract states that he must fly Business Class."</p> <p dir="ltr">Mr Jones then explained that while he retreated to his economy seat, the Qantas employee was seated next to his wife up in business class, and that "he wouldn't even look at her".</p> <p dir="ltr">Mr Jones went on to explain that, after filing a letter of complaint, he was offered 5000 Frequent Flyer points in return for the downgrade and an apology.</p> <p dir="ltr">Mr Jones, who served in Vietnam in a combat unit in the 1960s, claimed he turned down the offer of 5000 points, saying, “I don’t think anything is going to change until there’s ramifications for Qantas, or costs for Qantas when they upset their customers.”</p> <p dir="ltr">Justin Lawrence, Partner at Henderson Ball Lawyers, later told the 3AW radio show hosts that there’s little customers can do about such a move by the airline and said it was “standard operating procedure”.</p> <p dir="ltr">“Unfortunately, their terms of carriage allow them to do this sort of thing – this happens so often they’ve actually got a term for it, buckle up, they call this 'involuntary downgrading,'” he said.</p> <p dir="ltr">“They’ll overprescribe business class or first class, they will need to bump someone out, and they’ll do it almost immediately prior to the flight – not just Qantas, they all do it."</p> <p dir="ltr">“Any time you go to a travel agent or online to Qantas to buy a seat, and we think we’re buying a seat in a particular class, there are no guarantees that when that plane takes off, you’ll be sitting in that class.”</p> <p dir="ltr">Mr Jones said he understood that Qantas pilots were entitled to rest comfortably on their way to another flight, but the ordeal was “unsettling and made me a little irritable”.</p> <p dir="ltr"><em>Image credits: Getty Images</em></p>

Travel Trouble

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Qantas slapped with class action lawsuit

<p>Qantas is staring down the barrel of a class action lawsuit, after being accused of prioritising its financial interests over its contractual commitments to customers during the COVID-19 pandemic.</p> <p>The legal action was initiated on Monday August 21 in response to the airline's failure to provide refunds totalling more than a billion dollars to its customers.</p> <p>Echo Law, the plaintiff firm, contends that Qantas deceived customers and essentially held their funds, effectively treating them as interest-free loans.</p> <p>Andrew Paull, a partner at Echo Law, asserts that Qantas acted unlawfully by introducing a flight credit program in response to border closures caused by the pandemic. Instead of promptly refunding customers for cancelled flights, the airline, in numerous instances, retained the funds for an extended period to bolster its financial performance.</p> <p>Paull notes that Qantas' own terms and conditions stipulate refunds when cancellations occur outside their control. He points out that the magnitude of the claim has grown due to Qantas' prolonged inaction in addressing these issues.</p> <p>The class action is not only aiming to secure redress for pending refunds but also seeks compensation for delayed reimbursements. Paull alleges that Qantas has been "unjustly enriched" by withholding money owed to its customers. He equates the interest accrued on these retained funds over the past three years to a substantial sum.</p> <p>This legal action marks the latest episode in a series of challenges faced by Australia's largest airline due to the pandemic's far-reaching repercussions, which severely disrupted its operations. The Australian Competition and Consumer Commission (ACCC) has expressed concern and pressured the company to simplify the refund process following a surge in customer complaints.</p> <p>Consumer advocates have also criticised Qantas for delays in refunding customers. Choice, a consumer advocacy group, even bestowed a "shonky award" upon Qantas due to reports of customers using credits being required to pay extra.</p> <p>Paull estimates that approximately $400 million in refunds remains outstanding to date. He asserts that Qantas prioritised safeguarding its financial position over honouring its commitments to customers during the pandemic, potentially misleading customers by presenting the travel credits as acts of goodwill rather than a fulfilment of contractual obligations.</p> <p>Responding to the lawsuit, a Qantas spokesperson stated on Monday that the airline had not yet received the lawsuit. The spokesperson categorically rejected the allegations, asserting that Qantas had already processed over $1 billion in refunds arising from COVID-19-related credits for customers impacted by lockdowns and border closures.</p> <p>Moreover, the spokesperson refuted claims that Qantas derived financial gains from delaying refund disbursements, highlighting the substantial revenue loss of $25 billion and $7 billion in losses due to the pandemic. (Qantas has subsequently repaid significant portions of its pandemic debts and recently reported substantial profits after receiving substantial financial support from taxpayers during the pandemic period.)</p> <p>Qantas also dismissed allegations of delayed refund payments to affected customers. The spokesperson emphasised that the airline has consistently communicated the refund process to customers when flights were canceled.</p> <p>However, Paull contends that Qantas has created formidable barriers for customers seeking to exercise their consumer rights, including unfulfilled promises of callbacks and refunds that were granted but never processed.</p>

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"I did it”: 59-year-old grandma finally scores dream Qantas job

<p>A 59-year-old grandmother has gotten her big gig with Qantas after dreaming of being a flight attendant for about 40 years.</p> <p>Jackie Cookson is one of the airline’s latest recruits, having graduated on May 29, with her first flight scheduled for June 3.</p> <p>Cookson can now add flight attendant to her versatile resume, with her previously working as a travel agent, a receptionist on an oncology ward and a newspaper sales rep.</p> <p>The 59-year-old, who calls herself “crazy nana” has shared her journey on TikTok since her first interview with Qantas, through all the assessments and training and to her upcoming graduation.</p> <p>In January 2023, she posted her first video ahead of her first in-person interview with Qantas, which attracted more than half a million views, saying people might think she was crazy to apply given her age, but she was finally following her dreams.</p> <p>The grandmother-of-two revealed she had an interview at another airline when she was 20 years old but never went as she ended up getting married.</p> <p>“In my eyes then if you were married you couldn’t be cabin crew. How bloody stupid was that,” she said.</p> <p>She got the job and relocated from Perth to Sydney for her training.</p> <p>“Crazy nana is going to be a cabin crew, watch out!” she told her followers.</p> <p>Four months on saw Cookson standing proudly in her Qantas uniform, with her certificate in hand.</p> <p>“Can you believe it? Crazy nana’s gone and bloody done it, hasn’t she? I’ve passed, today I’ve graduated. I did it,” an elated Cookson said.</p> <p>“If I can do it, anyone else can do it. Follow your dreams. Don’t give up. Don’t be thinking ‘I’m too old’ or this or that. Look at me, I’ve got my wings.”</p> <p>Cookson, who is originally from England but has been living in Australia for about 30 years, told <em>news.com.au </em>that the older she got, the more she thought she may have missed her chance.</p> <p>“After Covid I took a year off and travelled the world, went back to see my 91-year-old dad in Yorkshire, and I applied while I was on holiday,” she said.</p> <p>“I haven’t studied for a long time, so it’s definitely been a challenge, but I put everything I’ve got into it and I’m thrilled to have gotten my wings.</p> <p>“I fly on my first flight to LA on Saturday. I’m nervous, like any first day on the job, but I know I’ll settle into it, but I’m mostly just really excited. I love people and I’m looking forward to working with our customers.”</p> <p><em>Image credit: TikTok</em></p>

International Travel

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World’s Best Airline crowned for 2023

<p dir="ltr">Air New Zealand has received the top honour from the <a href="https://www.airlineratings.com/news/passenger-news/air-nz-named-airline-of-the-year-for-2023/">AirlineRatings.com Airline Excellence Awards</a>, taking home the coveted title of World’s Best Airline. </p> <p dir="ltr">It’s the seventh time the airline has been commended since 2013, for the likes of its innovative and multi-award-winning SkyNest economy beds, its operational safety, environmental leadership, and staff motivation.</p> <p dir="ltr">Competition was tough for the top five, with five editors looking at everything from major safety and government audits to 12 key factors including “fleet age, passenger reviews, profitability, investment rating, product offerings, and staff relations.”</p> <p dir="ltr">And while Air NZ had taken out second place to two-time-consecutive champ Qatar Airways in 2022, the situation flipped in 2023, with the airline beating out Qatar, Etihad, Korean Airlines, and Singapore for the prestigious win. </p> <p dir="ltr">As AirlineRatings’ Editor-in-Chief Geoffrey Thomas said, “in our objective analysis Air New Zealand came out number one in many key areas although it was a very close scoring for the top five.</p> <p dir="ltr">“Air New Zealand’s commitment to excellence in all facets of its business starts at the top with outstanding governance and one of the best executive teams in aviation through to a workforce that is delivering consistently to the airline’s strategy and customer promise.</p> <p dir="ltr">“Like all airlines across the globe Air New Zealand has faced severe disruptions during and after the pandemic and this year huge challenges from storms and cyclones. The airline has responded well.</p> <p dir="ltr">“Our editorial team was impressed by the airline’s commitment to the economy passenger and on long haul offers more comfort options than any other airline.”</p> <p dir="ltr">In response to the win, Air NZ’s CEO Greg Foran shared that the airline owed its success to the 12,000 members of staff “who wake up each morning to connect Kiwis with each other and the world.” </p> <p dir="ltr">He remarked that “it is a sign that we have got our swing back”, and like with many other airlines around the world, “we understand that our fantastic team faces difficulties in providing the service we strive for and that our customers expect. We’re working hard to address these challenges. </p> <p dir="ltr">“There is no doubt that we have more work to do to tackle customer concerns like wait times, on-time departures and arrivals, lost baggage, and refunds. We want to thank our customers for their patience and support as we work towards delivering the greatest flying experience on Earth.” </p> <p dir="ltr">Just missing out on the top five were Australia’s own Qantas and Virgin - coming in at sixth and seventh place respectively - although both airlines snagged number one positions in other categories. </p> <p dir="ltr">Qantas took out Best Lounges with its network of over 51 lounges across Australia and the rest of the world. Meanwhile, Virgin Australia/VirginAtlantic took home the title of Best Cabin Crew - in what marked their fifth victory in the category.</p> <p dir="ltr">And for anyone wondering how the rest of world’s top 25 premium airlines stacked up, here’s the complete list: Air New Zealand, Qatar Airways, Etihad Airways, Korean Air, Singapore Airlines, Qantas, Virgin Australia/Virgin Atlantic, EVA Air, Cathay Pacific Airways, Emirates, Lufthansa / Swiss, SAS, TAP Portugal, All Nippon Airways, Delta Air Lines, Air Canada, British Airways, Jet Blue, JAL, Vietnam Airlines, Turkish Airlines, Hawaiian, KLM, Alaska Airlines, and United Airlines.</p> <p dir="ltr"><em>Images: Getty</em></p> <p> </p>

International Travel

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Flight attendants reveal the strangest things people do on planes

<p>The flight crew at Qantas are known for being a friendly bunch, but oh boy, do they have stories to share about the travellers they have encountered.</p> <p>These stories are shared by flight attendants under an alias name to conceal their identities and to keep their jobs.</p> <p>First off, the attendants revealed one specific category of flight passengers, “we call them the ‘Gimme, Gimme, Gimme’ travellers,” shared a flight attendant using the alias ‘Martin’.</p> <p>“These are the passengers who if it’s not bolted down, will try to take it,” he elaborates.</p> <p>The second flight attendant by the alias of ‘Melissa’ explained, “With some passengers, if they see something is available, they want it – no matter what it is. Some are out for everything they can get.”</p> <p>On a rest between two long trips, Martin and Melissa compared stories of passengers which fell into the “Gimme, Gimme, Gimme” category and came up with some hilarious and shocking stories.</p> <p>The first story Melissa shared is one of humour. A lady on a flight quietly asked Melissa for a sanitary pad, and she discreetly passed the item to the passenger. Meanwhile, the man sitting next to the woman observed the exchange and asked for a sanitary pad too.</p> <p>“I said quietly to him, ‘Sir, it’s a sanitary [pad], you don’t need one of those,’” apparently the man was not impressed by this response and demanded “whatever it is, I also want one right now”.</p> <p>So, Melissa went and fetched another sanitary pad before handing it to the man, who without hesitation, unwrapped it, put his seat in recline and placed the pad over his eyes as an eye mask.</p> <p>Martin added, “That happens all the time, we do our best not to laugh as we walk through the cabin seeing men with sanitary [pads] across their eyes. They actually think that’s what they are for!”</p> <p>The next story, shared by Martin, was an experience before landing in Sydney, Martin had a man come into the galley and ask for a glass of water.</p> <p>“We had a tray of refreshments out, so I said to him, ‘Sir, please help yourself to whatever you can find in here,’ then I turned my back to stack up a trolley.”</p> <p>The passenger however, took this invite very seriously and began removing the galley curtains from to hooks.</p> <p>“I rushed over and asked him to stop, as this was part of the actual plane,” Martin explains. “The man then said to me, ‘But you said I could have whatever is in here, and I can use these on our window at home.’”</p> <p>The absurdity of passengers on flights continues. Melissa has observed some weird things in her time as a flight attendant and usually these observations occur towards the end of the flight, as passengers and flight crew are preparing for landing.</p> <p>Passengers usually shove bits and pieces into their carry-on bags in a frenzy although one woman caught Melissa’s eye.</p> <p>The woman was struggling to shove the plane cushion of her seat into her bag.</p> <p>“I said, ‘Madam, you can’t have that – it’s part of the plane and you’ll need to sit on it for landing,” Melissa said whilst attempting to get the cushion out of the bag.</p> <p>The woman responded, “You have so many of these on the plane, surely you won’t miss just one. I want it for my sofa.”</p> <p>That’s not all passengers have tried to sneak into their bags. According to Martin toilet rolls are a prized possession on flights and are usually the first things to disappear.</p> <p>“There are flights when before we’ve even taken off, passengers raid the toilets for every roll of toilet paper they can find, and stuff the lot into their bags,” Martin reveals.</p> <p>“So, we sometimes have to return to the toilets throughout the flight to replace the paper, roll by roll. I remember one occasion where everything ran out, as it had all disappeared into carry-on luggage.”</p> <p>Additionally, international travellers are fascinated by mini soft drink cans.</p> <p>“We have many international passengers who are obsessed with little cans of soft drinks,” Melissa says. “They like to stockpile them in their bags, asking for can after can, but always insist we leave them unopened. We see them later stuffing the cans into their bags.”</p> <p>Martin shares his belief into this extreme interest: “There are passengers who plan to party later in their hotel rooms and want to save a few dollars on buying mixers.”</p> <p>As they continue, Martin and Melissa shared that it is easy to spot a regular Jetstar flyer “as they will fight over the blanket at the end of a flight,” Melissa revealed.</p> <p>The difference being, when a blanket is purchased on Jetstar, the customer can keep it and take it home with them after the flight. Although Qantas doesn’t have the same protocol.</p> <p>“When we ask these passengers to leave the blanket behind, they get annoyed and respond, ‘But I can do this on Jetstar – why is Qantas so mean?’” Melissa says.</p> <p>“Why anyone would want to use an airline blanket again is beyond me!”</p> <p>The final story to be shared involved the luxury of business class. When flying business class with Qantas an amenity kit packed with designer creams is a prized perk that passengers love.</p> <p>Although one woman loved it a bit too much as she gathered every single kit before other people had attended their seats.</p> <p>“She had her arms full as we explained there were now none for the other passengers – something that didn’t seem to faze her,” Martin recalled.</p> <p>“We attempted to get back as many kits as we could, but almost had a tug of war erupt as she was not giving up without a fight.”</p> <p><em>Images: Getty</em></p>

Travel Trouble

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Savvy traveller shares how to guarantee an entire row on your next flight

<p dir="ltr">When it comes to flying, it's no secret that space is a hard commodity to come by. </p> <p dir="ltr">Travelling in economy often means being crammed in beside other passengers battling for real estate on your shared arm rests, and struggling to stretch out your legs in limited space for your feet and bags. </p> <p dir="ltr">However, a savvy traveller has shared a foolproof hack to get the most space you can on your next flight with Qantas. </p> <p dir="ltr">Frequent flyer Chelsea Badger has revealed how she recently managed to switch seats to a row of empty seats mere moments before her Auckland to Sydney flight, without having to pay an extra cent.</p> <p dir="ltr">“I can't believe this works,” Chelsea, who lives in Auckland, said in her now-viral TikTok. </p> <p dir="ltr">Chelsea said in order to make the hack work, you will need the Qantas app, and wait until 10 minutes before your flight to check in. </p> <p dir="ltr">“Once you've done this, open up the Qantas app and click the seat selector tool,” she said.</p> <p dir="ltr">“If there's a whole row free or even just a better seat, make a mental note of that number.”</p> <p dir="ltr">Chelsea added, “You won't be able to select that seat in the app as it's too close to boarding, so simply just go up to the desk and politely ask to have it changed.”</p> <p dir="ltr">“It's so easy and I can't believe this works!”</p> <p dir="ltr">She clarified that it has worked for her on several non-full Qantas flights, but she is not saying it will work for every airline. </p> <p dir="ltr">More than 300,000 people who viewed the video thanked Chelsea for sharing her secret trick, with many saying they would try it out for themselves.</p> <p dir="ltr">“Legit did this,” one commenter posted.</p> <p dir="ltr">“This is smart AF,” another added.</p> <p dir="ltr">A third shared her own take on the trick, “I've made mental notes of empty rows while literally boarding the plane and then just sitting in those seats upon boarding - works every time.”</p> <p dir="ltr"><em>Image credits: Getty Images</em></p>

Travel Tips

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"Name and shame": Qantas baggage handler stood down over damning footage

<p dir="ltr">A Qantas baggage handler has been fired after he was filmed throwing luggage with such force that they fell on the floor. </p> <p dir="ltr">Footage shared to social media shows the disgruntled worker picking up the bags and transferring them angrily onto a trailer at Karratha Airport in West Australia’s Pilbara region. </p> <p dir="ltr">There were moments when the man would throw the bags and they would fall to the ground where he leaves them.</p> <p dir="ltr">Viewers were left fuming wondering if passengers would’ve had their property or items in the bag destroyed over the worker’s negligence. </p> <p dir="ltr">“I hope this was sent to city of Karratha and reported to bad if someone had something important in their bags and it got damaged,” someone wrote. </p> <p dir="ltr">“Name and shame,” another commented.</p> <p dir="ltr">“He wouldn't have a job if he worked for Virgin,” another comment read. </p> <p dir="ltr">Qantas confirmed that the worker has been stood down as an investigation is underway into his behaviour.</p> <p dir="ltr">“We are disappointed with the behaviour in this video and we’ve raised it with our ground handling contractor for urgent action,” they said.</p> <p dir="ltr">Watch the footage <a href="https://www.facebook.com/groups/462858791322558/posts/1178957256379371/" target="_blank" rel="noopener">here</a>. </p> <p dir="ltr"><em>Images: Facebook</em></p>

Travel Trouble

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“What really happened”: Man kicked off Qantas flight speaks out

<p dir="ltr">A man who was kicked off a Qantas flight along with his family after demanding cabin crew apologise for their behaviour towards his wife has spoken publicly for the first time, sharing his recollection of events.</p> <p dir="ltr">Zakir Slaimankhel, a high-profile international rugby player and charity ambassador, was filmed having an argument with staff in a viral TikTok video aboard a plane at Bali’s Denpasar Airport.</p> <p dir="ltr">In the clip, Mr Slaimankhal could be heard saying his wife was in tears after airline staff were rude to her and claimed that staff had mishandled his pram and hadn’t brought it into the plane before takeoff.</p> <p dir="ltr">The staff member arguing with Mr Slaimankhel was heard repeatedly telling him to stop swearing and eventually informed him that security had been called.</p> <p dir="ltr">“You made my wife cry and now you’re getting angry at me?” he can be heard saying to her.</p> <p dir="ltr">“You can’t upset my crew - “ she said, to which he responded, “You can’t upset my family and kids!”</p> <p dir="ltr">“What are you on about, ‘you can’t upset my crew’, my wife’s crying!”</p> <p dir="ltr">Mr Slaimankhel, who lives in Sydney but arrived in New Zealand as a refugee from Afghanistan, posted a <a href="https://www.facebook.com/zslaimankhel/posts/pfbid0emaUBeFn172rqtWRkkoysSZEJMiUooLsCiwPfvAPwSjoiz7nKAsfvBCzq9XxbzLEl" target="_blank" rel="noopener">lengthy statement</a> online on Monday night in which he recounted what happened in the lead-up to the altercation on flight QF44, claiming staff had “humiliated” his wife and that the pram had been left outside.</p> <p dir="ltr">“As we boarded the flight, my pram was left outside the aircraft by staff who advised that it will be brought in,” he explained.</p> <p dir="ltr">Mr Slaimankhel said he later went to the front of the plane to check where the pram was and found it outside “and chucked to the side”.</p> <p dir="ltr">When he brought it in and asked where he could store it, Mr Slaimankhel said a staff member “sternly” told him to find a spot and didn’t offer to help.</p> <p dir="ltr">After it was announced the plane was delayed, he said his wife went to change their five-month-old son’s nappy in the toilet at the rear of the plane.</p> <p><span id="docs-internal-guid-059c499c-7fff-7d57-2f61-bc118383913e"></span></p> <p dir="ltr">“Whilst waiting, a flight attendant told her to move down the aircraft in an unrelenting manner as we were apparently inhibiting the toilet doors from opening safely. However, the other passenger and her were not in any close proximity to the door for it to contact them. The stern instructions from this staff member were unjustified and made her feel belittled,” he continued.</p> <p dir="ltr"><img src="https://oversixtydev.blob.core.windows.net/media/2022/11/zakir-statement.jpeg" alt="" width="1440" height="657" /></p> <p dir="ltr"><em>Image: Facebook</em></p> <p dir="ltr">After the nappy change, Mr Slaimankhel said his wife was then “shouted at” by an attendant while leaving the toilet and was stared at by another flight attendant.</p> <p dir="ltr">“This prompted my wife to ask her ‘why are you looking at me like that?’, to which she said, ‘I’m not looking at you, I’m looking past you’,” he wrote.</p> <p dir="ltr">“Then she mentioned it’s people like you with that head thingy’ in a stereotypical and racist manner. My wife was shocked and started shaking.”</p> <p dir="ltr">He said the behaviour made his wife cry and feel “extremely humiliated and distraught”, and when she told them they were rude and condescending, she was met with little sympathy for her concerns.</p> <p dir="ltr">“Their treatment inflicted immense anxiety within her, she felt isolated, overwhelmed, and discriminated against. It made her question her self and feel powerless being a visible Muslim who wears a hijab,” Mr Slaimankhel wrote.</p> <p dir="ltr">“I did not witness any other passenger be treated in a remotely similar manner to my family.”</p> <p dir="ltr">He continued to recount feeling “in shock” at his wife’s distress and treatment, and that he approached Qantas staff for an explanation and apology.</p> <p dir="ltr">“It felt dehumanising and frustrating that our feelings and concerns could not even be appropriately acknowledged or addressed. On the other hand, we were shunned and ejected from the aircraft by security. Even whilst collecting our belongings to leave, multiple flight attendants smirked at us,” he continued, adding that it showed a “lack of emotional intelligence” among staff and that the incident had had “traumatic ripple effects” across his family’s lives.</p> <p dir="ltr">He said that his wife has continued flashbacks of the ordeal and that the video of the argument going viral led to his “character assassination”.</p> <p dir="ltr">“As I was reacting to the provocation of staff who were treating us as flight risks and heedless to our concerns. I was visibly upset at the tears and anxiety that they had caused my wife , which was exacerbated by the lack of compassion and human empathy expressed by the Qantas staff,” he said.</p> <p dir="ltr">Mr Slaimankhel concluded the post by sharing his extreme disappointment with the airline for releasing a statement about the incident “before contacting us and understanding the full context of the situation”.</p> <p dir="ltr">This may be in reference to the statement Qantas shared with <em>news.com.au </em>on October 25, in which the airline said the family were eventually removed from the plane after clashing with crew members “a number of times prior to the flight departing Bali”.</p> <p dir="ltr">“The safety of our customers and crew is our number one priority,” the spokesperson said at the time.</p> <p dir="ltr">“We ask customers to follow the direction of crew for the safety and comfort of everyone on board.”</p> <p dir="ltr">However, the airline issued a new statement on Tuesday morning, in which a Qantas spokeswoman denied Mr Slaimankhel’s claims.</p> <p dir="ltr">“Qantas takes allegations of this nature raised very seriously and we will not tolerate any unlawful discrimination on racial, ethnic or any other grounds,” a spokeswoman said.</p> <p dir="ltr">“We conducted a thorough review of the claims made by Mr Slaimankhel and his wife. Qantas strongly denies that its crew spoke to either Mr Slaimankhel or his wife in a rude manner. Our staff also deny making any inappropriate comments regarding the passengers’ attire. This has been supported by other passengers who witnessed the interactions.”</p> <p dir="ltr">The airline spokeswoman said that “abusive behaviour” isn’t tolerated on board, even though Mr Slaimankhel remained seated and the extent of his behaviour involved swearing and raising his voice.</p> <p dir="ltr">“We ask customers to follow the direction of crew for the safety and comfort of everyone on board. As a result of our review into the incidents on-board, Mr Slaimankhel and his wife have been issued with no fly orders with Qantas Group airlines for their behaviour towards our crew.”</p> <p dir="ltr">With profanities appearing to be the major issue the flight attendant had with Mr Slaimankhel in the clip, it comes amid a wider issue of people of colour being over-represented in the number of charges for swearing resulting in fines or time in court.</p> <p dir="ltr">In NSW, <a href="https://independentaustralia.net/life/life-display/australia-where-offensive-and-insulting-language-is-actually-a-crime,10319" target="_blank" rel="noopener">567 out of 1600 people</a> charged and taken to court over offensive language were Indigenous, despite Indigenous Australians making up just 3 percent of the population in 2015 alone.</p> <p dir="ltr"><span id="docs-internal-guid-a943b9a8-7fff-c3a6-89b3-83510dceb46c"></span></p> <p dir="ltr"><em>Image: Facebook</em></p>

Travel Trouble

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Disabled woman slams Jetstar for “extremely humiliating” treatment

<p dir="ltr">A woman has said she was humiliated at the end of her flight after Jetstar staff couldn’t provide her with a wheelchair for her, forcing her to leave the plane by crawling.</p> <p dir="ltr">Natalie Curtis has been in a wheelchair since high school but said she has never been as humiliated as she was left to crawl to her wheelchair after flying from Singapore to Bangkok.</p> <p dir="ltr">While she was provided a standard “aisle” wheelchair to board the plane, Ms Curtis was told she would have to pay to use another chair to get off the plane - a service which is usually free.</p> <p dir="ltr">“I didn’t really comprehend it and I was like, ‘No, I’m not paying to be able to get off this plane’,” Ms Curtis told <em>Sunrise</em>.</p> <p dir="ltr">With her friend Natasha Elford unable to carry her due to a knee injury, Ms Curtis crawled on the floor past eight rows until she could reach her chair.</p> <p dir="ltr">“It was extremely humiliating,” she said.</p> <p dir="ltr">Ms Elford said she was in shock while watching the ordeal and that she was “absolutely gutted”.</p> <p dir="ltr">“I was like, ‘Is this actually happening?’” she told the program on Monday.</p> <p dir="ltr">“I couldn’t physically lift her so I felt really hopeless and I couldn’t believe this was really happening.”</p> <p><span id="docs-internal-guid-5074d5cf-7fff-8dbb-d33e-bba54635ce43"></span></p> <p dir="ltr">She added that she tried to find out if a wheelchair could be fast tracked to Ms Curtis, but said the flight attendants “didn’t really try to do anything”.</p> <p dir="ltr"><iframe style="overflow: hidden; border: initial none initial;" src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fnatalie.hodges.50%2Fposts%2Fpfbid0ewJHd3156WaV46vd8LHJWCwLrxBQraSgSfAP1dZqcfPc47oo4WkNmCj7VWjda6Rl&amp;show_text=true&amp;width=500" width="500" height="393" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></p> <p dir="ltr">A spokesperson for the budget airline said Jetstar had sincerely apologised to Ms Curtis and had offered her a refund and additional compensation.</p> <p dir="ltr">“We unreservedly apologise to Ms Curtis for her recent experience while travelling with us,” they said.</p> <p dir="ltr">“We are committed to providing a safe and comfortable travel experience for all our customers, including those requiring specific assistance.”</p> <p dir="ltr">The spokesperson added that Jetstar staff don’t charge for using a wheelchair, and that an inquiry into the incident had found a language barrier led to the miscommunication of a fee.</p> <p dir="ltr">“At no point was an aisle chair withheld due to a request for payment,” they said.</p> <p dir="ltr">Ms Curtis isn’t the only person to have experienced such an incident over wheelchair use, and her experience comes as disability advocates call for a complete overhaul of the treatment of passengers by airlines.</p> <p dir="ltr">In August, Brad Wszola had to be carried by his wife and a staff member over the gap between the air bridge and the Jetstar plane he was trying to board to fly from Darwin to Cairns, per <em><a href="https://www.theguardian.com/society/2022/oct/06/second-class-citizen-man-lifted-on-to-plane-as-darwin-airport-had-no-ramp-for-wheelchair-users" target="_blank" rel="noopener">The Guardian</a></em>.</p> <p dir="ltr">“Watching these people having to lift me, to bend down, Jen had to bend down below the level of the floor of the plane, bend over and grab the bottom of the aisle chair to lift me … That put myself at risk, also the staff at risk and Jenny at risk,” Mr Wszola said. </p> <p dir="ltr">“She was the one helping lift me into the plane.”</p> <p dir="ltr">Mr Wszola even encountered issues prior to leaving Darwin, with his wheelchair being sent to the baggage carousel rather than the air bridge on his arrival.</p> <p dir="ltr"><span id="docs-internal-guid-959917b9-7fff-c8f5-f194-0fd6a3ef5a8c"></span></p> <p dir="ltr">After his wife made multiple requests via email to Darwin airport and Jetstar, she was told a ramp wasn’t provided to bridge the gap as it was a low-cost airline - but a ramp has since been provided to the airport after <em>The Guardian</em> contacted Jetstar.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Just made a cute little video about how <a href="https://twitter.com/Qantas?ref_src=twsrc%5Etfw">@Qantas</a> broke my wheelchair and won’t fix it 🙃🙃🙃🙃 <a href="https://t.co/CnFXazJ1ox">pic.twitter.com/CnFXazJ1ox</a></p> <p>— Zoe Simmons | she/her (@ItbeginswithZ) <a href="https://twitter.com/ItbeginswithZ/status/1577502974796247041?ref_src=twsrc%5Etfw">October 5, 2022</a></p></blockquote> <p dir="ltr">Earlier this month, Qantas reversed its decision not to refund Zoe Simmons, whose wheelchair was damaged on a flight from Sydney to Canberaa, after she took her complaints to social media.</p> <p dir="ltr">In a column for <em><a href="https://www.news.com.au/travel/travel-advice/flights/disability-advocate-lashes-qantas-over-broken-wheelchair/news-story/72ae759ca7960ab607610c5ebd6c8bca" target="_blank" rel="noopener">news.com.au</a></em>, Simmons explained that damage to her chair brakes had left it “unusable” and was initially told Qantas wouldn’t reimburse her or repair her chair, which she needs as someone living with the nerve disorder fibromyalgia.</p> <p dir="ltr">“I am so angry that this is how wheelchair users are treated by airlines, over and over. And it’s not just Qantas: it’s a systemic issue, because the system is so very broken,” she wrote.</p> <p dir="ltr">With the airline reaching out to apologise and offering to pay for her wheelchair repairs, Simmons questioned whether she would have received such a response if she hadn’t taken matters into her own hands.</p> <p dir="ltr">“I wonder: would this resolution have occurred, had I not made a fuss about it?” she wrote.</p> <p dir="ltr">“I shouldn’t have to hope to be an exception to the norm. The norm should be that disabled people are looked after, treated well, and able to get the same resolution I’ve been able to get here.”</p> <p dir="ltr"><span id="docs-internal-guid-650b6358-7fff-1acf-83b2-095ff2b36a84"></span></p> <p dir="ltr"><em>Image: Sunrise</em></p>

Travel Trouble

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Qantas reports huge loss but even bigger revenue

<p dir="ltr">Qantas CEO Alan Joyce has announced a whopping $1.9 billion loss for the 2022 Financial Year.</p> <p dir="ltr">Following almost two years of next to no flights due to the Covid pandemic, Mr Joyce explained that flights are “all full” as they push to get them out of storage.</p> <p dir="ltr">He however revealed that despite air travel resuming, his company has faced a devastating loss but quite an impressive revenue.</p> <p dir="ltr">“The Group had an underlying loss before tax of almost $1.9 billion, and a statutory loss before tax of just under $1.2 billion,” Mr Joyce said. </p> <p dir="ltr">“That brings our total losses since the start of the pandemic to more than $7 billion and takes lost revenue to more than $25 billion.</p> <p dir="ltr">“To put that in perspective, on a statutory basis, COVID cost us more money in the past three years than we made in the five years before that.</p> <p dir="ltr">“The fact we’ve been able to steer through this is remarkable. And now that we are through it, things are improving even faster than we expected.”</p> <p dir="ltr">Mr Joyce then noted the frustration felt by flyers due to delayed and cancelled flights, lost luggage, and labour shortage.</p> <p dir="ltr">He said that they are working toward improving customers’ experience as leisure flying soared to 125 per cent of pre-Covid levels and business travel to 90 per cent. </p> <p dir="ltr">“As many of you have probably experienced, strong travel demand has also brought some difficulties,” he continued. </p> <p dir="ltr">“We knew the recovery was coming and we were ready for the restart. What we weren’t ready for – after 18 months of COVID being suppressed – was such high levels of community transmission and the sick leave that followed.</p> <p dir="ltr">“The rebound in travel demand also coincided with a massive labour shortage. Of course, that shortage has been more acute in aviation because of how many people left the industry during two very uncertain years.</p> <p dir="ltr">“All of this resulted in well-publicised problems: long queues, delayed flights and misplaced bags.</p> <p dir="ltr">“It was incredibly tough for our people and deeply frustrating for our passengers. It simply wasn’t good enough, and for that, we have apologised.”</p> <p dir="ltr">Mr Joyce revealed that the company has hired more than 1,500 staff since April, with more new recruits to come in the next few months.</p> <p dir="ltr">“We’re reducing our domestic flying – in part – to give us more buffer. We are rostering more crew across fewer flights, which means we can better cover sick leave that is averaging almost 50 per cent above normal,” he continued.</p> <p dir="ltr">“We’re also investing more in technology, including an upgrade to our airport kiosks and bag drop facilities, as well as new scanners at boarding gates.”</p> <p dir="ltr"><em>Image: Getty</em></p>

Travel Trouble

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Qantas loses woman's luggage that contains her mother's ashes

<p>A woman has been left "non-functional with distress" after Qantas lost her luggage which contained her mother's ashes. </p> <p>On a flight from London to Sydney, the woman and her partner were confused when they were still waiting for their luggage to turn up at Sydney Airport several hours later. </p> <p>Women’s Community Shelters chief executive and Domestic Violence NSW chair Annabelle Daniel expressed her frustration on Twitter after she and her partner had not heard back from the airline when they reached out to enquire about the lost bag. </p> <p>“Hey @Qantas, my partner‘s bag is four days late from QF2 on Saturday morning,” she posted on Wednesday night in a now-deleted tweet. </p> <p>"It has her mother’s ashes in it. She wasn’t able to see her mum before she died, or attend the funeral in 2020 due to the pandemic."</p> <p>“No responses from your website. Could you help more please?”</p> <p>The tweets attracted the attention of several shocked Twitter users, as Annabelle described how the situation was effecting her distraught partner. </p> <p>“My partner was so close to her mum and just devastated she couldn’t travel to be with her when she died. Watching your mum’s funeral on Zoom is gut wrenching enough, let alone this,” she wrote.</p> <p>“She’s not the kind of person to make a fuss, but this compounds the grief all over again."</p> <p>“She’s quite non-functional with distress. I very much hope this is sorted out."</p> <p>“She’s so anxious and this has just been a horror show.” </p> <p>The Qantas Twitter account responded to Annabelle and asked for further details so they could sort out the issue. </p> <p>In a statement to NCA NewsWire, an airline spokesperson apologised for the “extremely distressing situation” and said the bag was being sent to the woman on Thursday. </p> <p>“We understand that this is an extremely distressing situation for this customer and have apologised for the delay in getting their bags to them,” the Qantas spokesperson said.</p> <p>“The bag is being couriered to the customer today (Thursday)."</p> <p>“Heathrow Airport has had widely publicised baggage issues over recent days which led to tens of thousands of misplaced bags.”</p> <p>Airports all over the world have been making headlines for long queues, baggage losses and dallied flights as eager travellers jet off freely for the first time since the start of the pandemic, putting unprecedented strain on air travel. </p> <p><em>Image credits: Getty Images</em></p>

Travel Trouble

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Queensland couple mistakenly charged $15k for flights to Melbourne

<p dir="ltr">A couple looking forward to going on their much needed holiday have been instead wrongly charged $15,000.  </p> <p dir="ltr">Dennis and Pat Amor from Queensland were organising a trip to Melbourne to visit some family after two years of no flights thanks to the pandemic. </p> <p dir="ltr">The pair called Qantas to help book the tickets and provided their credit card details – but were instead informed that their booking was rejected.  </p> <p dir="ltr">Pat however revealed that their booking was in fact not rejected and that the Qantas staff member had instead processed it 15 times. </p> <p dir="ltr">"It's never declined and she apparently tried to push it over and over again,” she told <a href="https://9now.nine.com.au/a-current-affair/queensland-couple-15000-dollar-qantas-bill-booking-error/b9dcb551-90d3-437c-8ed0-e36117cdd0a7" target="_blank" rel="noopener">A Current Affair</a>. </p> <p dir="ltr">The horrified couple had to check with Mastercard to see what the issue was and were shocked to find they were charged 15 times for the flights.</p> <p dir="ltr">"They just said there was a bill of $15,000 on the card, being 15 transactions had gone through, so we were really flummoxed," Pat revealed. </p> <p dir="ltr">They tried to get in touch with Qantas once again and time after time were unable to get through.</p> <p dir="ltr">Eventually, a staff member got in touch who said they would sort it out with the finance team and call them later that day. They didn’t. </p> <p dir="ltr">Mastercard however has since returned $11,000 of the couple’s money – but at the time of writing, $4,000 remains outstanding. </p> <p dir="ltr">Qantas claims that the issue is with the Amor’s credit card and not with them, which Mastercard has refuted. </p> <p dir="ltr">To top it off, the upset couple were told they could not fly Qantas until the matter was resolved and were required to use leftover credit from Jetstar to book their tickets. </p> <p dir="ltr">"It doesn't seem fair to us. We are frustrated. We are angry."</p> <p dir="ltr"><em>Image: A Current Affair</em></p>

Travel Trouble

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Qantas executives attended "wellness festival" during airport chaos

<p>As Australia's west coast airports started to crumble under mounting pressure, it has been revealed that Qantas executives and corporate staffers were enjoying a "wellness festival".</p> <p>According to <a href="https://www.9news.com.au/national/qantas-executives-enjoyed-wellness-festival-as-airports-struggled-under-pressure/855ddb48-c516-40d8-8b49-9aef52c15c29" target="_blank" rel="noopener">9News</a>, operational staff at Qantas were furious to hear of the event, which took place art the airline's headquarters in Mascot. </p> <p>The purpose of the event was to lure staffers who have been working from home during the pandemic back to the head office. </p> <p>In the itinerary for the festival, which was obtained by 9News, staff participated in activities such as meditation, Zumba and dog therapy, where office staff could pat a therapy dog.</p> <p>After facing backlash over the event, Qantas have said the event was not a usual occurrence and was organised a long time ago. </p> <p>While the majority of the event was held before the chaos started to unravel in Australian airports, the Transport Workers' Union (TWU) are furious. </p> <p>The TWU said the event was insulting to both the staff currently working and to those sacked by Qantas during the pandemic.</p> <p>"This news about Qantas, in a sense, celebrating at HQ is a kick in the guts to these people and their families," TWU National Secretary Michael Kaine said. </p> <p><a href="https://www.oversixty.com.au/travel/travel-trouble/aussie-airports-brace-for-record-crowds-over-easter" target="_blank" rel="noopener">Chaotic scenes</a> are expected to continue at airports across the nation over the Easter long weekend, as Sydney Airport is expected to see travellers in numbers not seen since March 2020.</p> <p><em>Image credits: Getty Images</em></p>

Travel Trouble

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Qantas announces new direct routes overseas

<p dir="ltr">After international travel returns following years of closures due to the Covid-19 pandemic, Qantas has announced a way to help travellers get to their destinations more efficiently. </p> <p dir="ltr">The airline giant recently announced plans to grow its international network out of Sydney by unveiling new direct routes to India and Korea, which will be taking off this year.</p> <p dir="ltr">A direct route will be introduced between Sydney and Bengaluru (Bangalore) in southern India from September 14th. </p> <p dir="ltr">This will be the first non-stop flight between Australia and southern India by any airline.</p> <p dir="ltr">Qantas and Jetstar have also announced the launch of direct flights between Sydney and Seoul, South Korea. </p> <p dir="ltr">The flights will commence from November 22nd and will occur three times a week, making Jetstar the only budget airline to make the direct flight. </p> <p dir="ltr">Qantas will also make direct flights from Australia to South Korea from December 10th, making the airline’s first scheduled service to Seoul since 2008. </p> <p dir="ltr">The introduction of these new direct routes are designed to help kickstars New South Wales’ post-Covid tourism recovery. </p> <p dir="ltr">"Sydney is one of the world's truly global cities and these new direct flights to India and Korea will make it easier for millions of people to come here," Qantas Group CEO Alan Joyce says.</p> <p dir="ltr">"It's clear that Australia is back on the map for international travellers. Demand for our international flights has rebounded since borders reopened, and that's giving us the confidence to launch these new routes together with the marketing support from Destination New South Wales."</p> <p dir="ltr">"With expected strong business, premium leisure and low-cost travel demand on the route, we see an opportunity for both Qantas and Jetstar to fly on the route."</p> <p dir="ltr"><em>Image credits: Getty Images</em></p>

International Travel

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Qantas passengers left fuming on hold

<p dir="ltr">Customers have been left fuming after being kept on hold for 8.5 hours with Qantas. </p> <p dir="ltr">Despite borders being open for a while now, flyers are still confused about what is needed with travelling such as masks, vaccinations and isolating. </p> <p dir="ltr">Katrina was one of those confused passengers who said she is embarrassed at having to wait on hold for an excruciating 8.5 hours with Qantas. </p> <p dir="ltr">“I took the call to a meeting, I took the call to an eatery,” Katrina told 2GB.</p> <p dir="ltr">“It was a two-hour meeting and we had the music playing in the background the whole time.”</p> <p dir="ltr">Others took to Twitter to share their horror hold-time stories, saying it is unacceptable to wait that long.</p> <p dir="ltr">“I was on hold for 6hrs 46mins and the customer service agent cut me off. This is easily the worst customer service I’ve experienced - all while trying to fix an error Qantas has made on a booking!! So unacceptable,” someone wrote.</p> <p dir="ltr">“@Qantas total of 6 hours on hold across 2 calls with no answer. Almost $750 taken from my account with no flight to show for it, $300 locked up in your "Qantas pass". Still unresolved. Australia's worst airline for sure,” another commented.</p> <p dir="ltr">“Three HOURS on hold @Qantas what world are we living in?” someone asked.</p> <p dir="ltr">“Hey @qantas I’ve made four phone calls over the past week and been on hold for over 10 hours in total and I’m still waiting to hear back from you,” another comment read.</p> <p dir="ltr">Qantas chief customer officer Stephanie Tully apologised to customers and said they are looking to fix the issue. </p> <p dir="ltr">“I want to sincerely apologise to our customers, the wait times are not acceptable at all and it is our top priority to fix this,” Ms Tully said.</p> <p dir="ltr"><em>Images: Twitter</em></p>

Travel Trouble

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"Get the tissues ready": Qantas reveals ad kept on shelf for two years

<p dir="ltr">After sitting on it for two years, Qantas has revealed its new Spirit of Australia ad that promises to be a tear-jerker.</p> <p dir="ltr">CEO Alan Joyce admitted the ad wasn’t technically new, with most of the footage shot in 2019 - before the COVID-19 pandemic saw international travel grind to a standstill.</p> <p dir="ltr">“Get the tissues ready,” he <a href="https://www.news.com.au/travel/travel-advice/flights/qantas-reveals-celebrityfilled-new-ad-with-kylie-minogue-and-hugh-jackman/news-story/3c2460c7ee847a0961869230c3097f9d" target="_blank" rel="noopener">said</a> from Qantas’ HQ just before the ad was screened for the first time.</p> <p dir="ltr">“We have kept it in the can for over two years because the time has never been quite right … it was filmed when things were very different but now is the right time.</p> <p dir="ltr">“We couldn’t do it until the whole country was together again because as the song says, ‘one day we’ll all be together once more’.”</p> <p><span id="docs-internal-guid-7e987427-7fff-0490-424b-7b2a0d4fe739">The ad includes a contemporary version of Peter Allan’s <em>I Still Call Australia Home</em>, which has been an iconic part of Qantas ads since 1987, with vocals from Kylie Minogue, Hugh Jackman, Troye Sivan, and the Australian Girls Choir, National Boys Choir and Gondwana Choir.</span></p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/tv/CbgYoqqLYfl/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/tv/CbgYoqqLYfl/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank" rel="noopener">A post shared by Qantas (@qantas)</a></p> </div> </blockquote> <p dir="ltr">It also includes a nod to the toll of the pandemic, with emotional footage of families reuniting at Australian airports added in the final version.</p> <p dir="ltr">“The last major Qantas advert came as the country was rolling up its sleeves to be vaccinated so we could all reconnect, and it really struck a chord,” Joyce said in a <a href="https://www.qantasnewsroom.com.au/media-releases/qantas-unveils-new-i-still-call-australia-home-campaign/" target="_blank" rel="noopener">statement</a>.</p> <p dir="ltr">“Now that borders are finally open, and staying open, this is the perfect time to relaunch this Peter Allan classic as the national carrier’s anthem.”</p> <p dir="ltr">Other stars that make an appearance include sporting icons Ash Barty, Adam Goodes, Bronte Campbell and Ellie Cole, as well as Indigenous artist and Elder Rene Kulitja, members of the Bangarra Dance Theatre, and children form Longreach.</p> <p dir="ltr">The ad also showed off some of Australia’s most jaw-dropping locations, from the pink-hued Hutt Lagoon in WA and the outback town of Longreach to the jagged cliffs of Tasmania’s Cape Raoul and Sydney Harbour.</p> <p dir="ltr">Meanwhile, Jackman, Minogue and Sivan were filmed in London, Tokyo, and Los Angeles.</p> <p dir="ltr">The ad will be displayed on TV screens, billboards, social media and on international flights returning to Australia for the rest of the year, starting on Sunday.</p> <p><span id="docs-internal-guid-fda26270-7fff-1bac-336d-a45d6d1c9b25"></span></p> <p dir="ltr"><em>Image: @qantas (Instagram)</em></p>

International Travel

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Qantas’ eight-year streak as safest airline ended by Kiwi rival

<p dir="ltr">In the wake of some of its toughest years during the pandemic, the airline industry has welcomed the gradual return of travelling by announcing the safest airlines in the world for the year ahead - with the top prize going to Air New Zealand.</p> <p dir="ltr">The 2022 rankings were compiled by <a href="https://www.airlineratings.com/news/air-new-zealand-worlds-safest-airline-2022/" target="_blank" rel="noopener">AirlineRatings.com</a>, which considered the number of serious incidents over the previous two years, safety initiatives, fleet age and COVID-19 safety protocols in each airline’s score.</p> <p><span id="docs-internal-guid-5b66640e-7fff-fcac-f0d3-d051d525fdce"></span></p> <p dir="ltr">Air New Zealand was lauded for its technical innovation and young fleet of planes, with the website’s editors noting that the airline operates in “some of the most challenging weather conditions and remote environments”.</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/p/CagcvZXlCNq/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/CagcvZXlCNq/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank" rel="noopener">A post shared by Air New Zealand ✈️ (@airnz)</a></p> </div> </blockquote> <p dir="ltr">“The last two years have been extremely difficult for airlines with COVID-19 slashing travel and Airline Ratings editors have particularly focused on the lengths airlines are undertaking to re-train pilots ahead of a return to service,” said Editor-in-Chief Geoffrey Thomas, </p> <p dir="ltr">He added that Air New Zealand was a leader in the field thanks to its “comprehensive retraining”..</p> <p dir="ltr">This year’s rankings has also seen the end of Qantas’ eight-year streak, with the website stating that an incident at a Perth airport in 2018 caused the drop in its ranking.</p> <p dir="ltr">Despite this, the Aussie airline still made the top 20 of the 385 airlines included in the ranking, coming in seventh place.</p> <p dir="ltr">The top 20 ranking, in full, is as follows:Air New Zealand, Etihad Airways, Qatar Airways, Singapore Airways, TAP Portugal, SAS, Qantas, Alaska Airlines, EVA Air, Virgin Australia/Atlantic, Cathay Pacific Airways, Hawaiian Airlines, American Airlines, Lufthansa/Swiss Group, Finnair, Air France/KLM Group, British Airways, Delta Air Lines, United Airlines and Emirates.</p> <p dir="ltr">Meanwhile, the safest low-cost airlines have also been ranked, with Jetstar, Ryanair, Vietjet, Westjet and Wizz were among those that made the top ten list for 2022.</p> <p dir="ltr"><span id="docs-internal-guid-3f917cbd-7fff-1d64-ce8c-c859b68bbbc3"></span></p> <p dir="ltr"><em>Image: @qantas (Instagram)</em></p>

Domestic Travel

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New travel app makes sure all holiday-goers are Covid-safe

<p><span style="font-weight: 400;">As international borders are beginning to reopen, traveling in a post-Covid world is going to be very different. </span></p> <p><span style="font-weight: 400;">Around the globe, each country has different regulations as Covid outbreaks continue to happen to varying degrees. </span></p> <p><span style="font-weight: 400;">Considering all the obstacles travellers face, the airlines have united to back a project that will ensure safe and easy travel for everyone. </span></p> <p><span style="font-weight: 400;">In partnership with the International Air Transport Association (IATA), airlines from around the world, including Qantas, have helped develop a digital pass to align with Covid regulations no matter what your destination is. </span></p> <p><span style="font-weight: 400;">Qantas chief customer officer Stephanie Tully said the airline was determined to “hold the hand” of their customers from the moment they book their flight. </span></p> <p><span style="font-weight: 400;">Ms Tully said Qantas planned to “help our customers every step of the way”, as she showed prototypes of the app and travel pass. </span></p> <p><img style="width: 0px; height: 0px;" src="https://oversixtydev.blob.core.windows.net/media/7845248/iata-app.jpg" alt="" data-udi="umb://media/7fa36ee17b664acc867a8b7c1e83cdaa" /></p> <p><em><span style="font-weight: 400;">Image credits: International Air Transport Association </span></em></p> <p><span style="font-weight: 400;">“No one should be turning up at the airport without knowing exactly what they needed to have done to get on the flight,” she added.</span></p> <p><span style="font-weight: 400;">“We’ve developed some technology, some world-first technology, that will help us virtually hand hold our customers through the flight.”</span></p> <p><span style="font-weight: 400;">Ms Tully said as soon as passengers book their flight, Qantas will start sending texts and app alerts about the latest government and travel requirements.</span></p> <p><span style="font-weight: 400;">“Where it becomes particularly important is seven days out from a flight, that’s when you need to start doing a few things ... so depending on the requirement of the destination, at seven days out we will contact customers so they know what to do in the lead up to travel ... we’ll provide a checklist via SMS and email of exactly what customers need to do,” she said.</span></p> <p><span style="font-weight: 400;">“Four days out, again we’ll SMS all customers because at that point you’ll need a PCR test, so we’re making sure our customers know that they need to do that and where they can do that.”</span></p> <p><span style="font-weight: 400;">If customers book through Qantas.com, they will also be eligible for a discount on their PCR test. </span></p> <p><span style="font-weight: 400;">The airline will also send customers alerts closer to their travel date, reminding travellers of any requirements they need to present before boarding their flight. </span></p> <p><span style="font-weight: 400;">As the IATA app comes online, the process will become even more streamlined, as it will sync a passenger’s vaccination status and negative test results with the airline system. </span></p> <p><span style="font-weight: 400;">The IATA app will come online in December at the latest. </span></p> <p><span style="font-weight: 400;">Ms Tully said that as the current Covid situation continues to change, Qantas wants their customers to know they’re in safe hands. </span></p> <p><span style="font-weight: 400;">“The world of post-Covid travel will continually evolve over the next 12 months, so our job at Qantas is to help our customers through those changes.”</span></p> <p><span style="font-weight: 400;">Check out the IATA Travel App announcement here:</span></p> <p><iframe width="560" height="315" src="https://www.youtube.com/embed/R4f1r5iogAo" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen=""></iframe></p> <p><em><span style="font-weight: 400;">Image credits: Shutterstock / IATA</span></em></p>

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