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"Fly high, Bette!": World's longest-serving flight attendant dies aged 88

<p>Bette Nash, the world's longest-serving flight attendant has passed away aged 88, after a short battle with breast cancer. </p> <p>American Airlines, where Nash devoted almost seven decades of her life, announced her death on social media on Saturday. </p> <p>"We mourn the passing of Bette Nash, who spent nearly seven decades warmly caring for our customers in the air," they began their post. </p> <p>“Bette was a legend at American and throughout the industry, inspiring generations of flight attendants. </p> <p>“Fly high, Bette. We’ll miss you.”</p> <p>A spokesperson for the airlines confirmed that she was still an active employee at the time of her death. </p> <p>Nash, who was born on December 31, 1935,  began her flight-attendant career with Eastern Airlines in 1957, at just 21-years-old. </p> <p>In January 2022, she was officially recognised as the world’s longest-serving flight attendant by Guinness World Records, after surpassing the previous record a year earlier. She continued to hold the title until her passing. </p> <p>Tributes have poured in from people all over the world on social media, with many praising her for her unwavering dedication and kindness. </p> <p>"Fly high Bette! It was a pleasure being your passenger," wrote one person on X, alongside a selfie he took with her. </p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Fly high Bette! It was a pleasure being your passenger. <a href="https://t.co/9N63YPB5Ia">pic.twitter.com/9N63YPB5Ia</a></p> <p>— Jon Kruse (@JonKruseYacht) <a href="https://twitter.com/JonKruseYacht/status/1794459429997273423?ref_src=twsrc%5Etfw">May 25, 2024</a></p></blockquote> <p>"She was flying as a passenger when she sat next to me, pinned her jacket to the bulkhead, gave me a three minute story of her life then said 'So what's your story?'. She was a dynamo. Rest easy," another added.  </p> <p>"She was an absolute delight in my earliest airline life working the USAir shuttle at LGA. Godspeed and eternal silvered wings Bette!" a third wrote. </p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">She was an absolute delight in my earliest airline life working the USAir shuttle at LGA. Godspeed and eternal silvered wings Bette!</p> <p>— Ryan Spellman (@JustJettingThru) <a href="https://twitter.com/JustJettingThru/status/1794480142766531034?ref_src=twsrc%5Etfw">May 25, 2024</a></p></blockquote> <p>"Rest in Peace Bette Nash," wrote a fourth. </p> <p>"Bette was a class act. Truly a loss for the skies. She was truly an Angel," added another. </p> <p><em>Image: CBS/ X</em></p>

Caring

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"Am I dreaming?": Prince William serves up burgers from food van

<p>The Prince of Wales has stunned a few unsuspecting customers of a London food truck by serving them burgers. </p> <p>In collaboration with popular YouTube channel<em> Sorted Food</em>, Prince William took part in the stunt to promote The Earthshot Prize, a mission he founded in hopes to repair the planet. </p> <p>They worked together to create a plant-based 'Earthshot burger', which they served to customers, in the clip shared on YouTube. </p> <p>As part of the stunt, Prince William first hid his identity by facing away from the customers, when it was time to serve the food, he turned around with burgers in hand to the shock of the diners. </p> <p>"My brain took three seconds to buffer - am I dreaming?" one said after seeing Prince William serving burgers. </p> <p>"I was lost for words," said another. </p> <p>"I was shell-shocked" said a third. </p> <p>The Prince of Wales also praised last year's Earthshot Prize winners, and explained that the dishes served used three of their innovations, which all represented a solution to help repair the planet. </p> <p>"For those of you who don't know, the Earthshot Prize is there to repair and regenerate the planet. Everything you see here comes from the winners from last year," he said.</p> <p>The ingredients for the burgers were sourced by Indian start-up Kheyti, who support local farmers and help shelter their crops from unpredictable weather events and pests. </p> <p>The burgers were cooked in a cleaner-burning portable stove from Mukuru Clean Stoves, which aims to reduce air pollution, and the food was served on Notpla takeaway containers made from natural and biodegradable materials. </p> <p>This is the verdict from the diners: "the best burger we've ever had."</p> <p>The Prince also joked with diners saying that the global Earthshot Prize started back when he "had hair."</p> <p>"It's designed as an environmental prize tackling the world's greatest environmental problems,"  he said. </p> <p>"We liked the idea that this is a big deal, this is like something we really need to aim for, but it's about saving the planet, not taking us to the moon."</p> <p>He added:  "And there's many people out there who want us to move to the next planet already and I'm like, hang on, let's not give up on this planet yet."</p> <p><em>Images: Kensington Palace/ Sorted Food YouTube</em></p>

Food & Wine

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MasterChef contestant kicked out after serving dead bird to the judges

<p>Spanish MasterChef fans have been left in shock after one of their contestants served an unplucked and uncooked partridge to the less than impressed judges.</p> <blockquote class="twitter-tweet"> <p dir="ltr">Así ha sido la expulsión de Saray en el cuarto programa de <a href="https://twitter.com/hashtag/MasterChef?src=hash&amp;ref_src=twsrc%5Etfw">#MasterChef</a> 8 <a href="https://t.co/5KB3O2GWnE">https://t.co/5KB3O2GWnE</a> <a href="https://t.co/PYvzC9D0oq">pic.twitter.com/PYvzC9D0oq</a></p> — MasterChef (@MasterChef_es) <a href="https://twitter.com/MasterChef_es/status/1257449800540336130?ref_src=twsrc%5Etfw">May 4, 2020</a></blockquote> <p>27-year-old social worker Saray was reportedly unhappy with having to pluck and cook the bird for that week’s elimination challenge and defiantly decided to serve the bird as is.</p> <p>She was already upset with previous harsh critiques she’d received from the judges and plated up the uncooked partridge with cherry tomatoes and dressing.</p> <p>The clip has since been watched more than 1.8 million times on Twitter and shows Saray calmly delivering the uncooked bird to the judges.</p> <p>Fans of the show were disgusted and thrilled by the drama and the incident spread quickly on Twitter.</p> <p>A viewer tweeted: “MasterChef Spain is more exciting than the British version!</p> <p>“Contestant serves up an uncooked, unplucked partridge because she's p***ed off that her effort in the previous round was rubbished by the judges.”</p> <p>Another Spanish national sarcastically said: "This is the society that we are creating children-adults, crying, conceited, badly educated ....... Let's continue like this."</p>

Food & Wine

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“I don’t want to be served by you lot”: Kiwi man demands to be served by “white girl” on flight

<p>A former New Zealand man has been convicted of racially aggravated abuse after demanding he be served by a “white girl” on a British Airways flight.</p> <p>According to <a rel="noopener" href="https://www.nzherald.co.nz/travel/news/article.cfm?c_id=7&amp;objectid=12265788" target="_blank"><em>The New Zealand Herald</em></a>, Peter Nelson, 46, was awoken by flight attendant Sima Patel-Pryke on the 11-hour flight from Heathrow to Rio de Janeiro and launched into a tirade of abuse.</p> <p>UK media reported that the father-of-three said: “You Asians think you are better than us, I don’t want to be served by you lot, I’ve paid your wages for the last 20 years.”</p> <p>His tirade “targeted” Patel-Pryke and reduced the stewardess to tears after he shouted “very loudly” at her and another crew member.</p> <p>The cabin crew got a restraining kit ready to use on him before threatening Nelson with arrest.</p> <p>Prosecutor Michael Tanney said that Nelson “subsequently demanded services in the future only from the white member of the crew.”</p> <p>In Isleworth Crown Court on Friday, a jury delivered a unanimous guilty verdict to one count of racially aggravated abuse on the flight on June 2 last year.</p> <p>Judge Edward Connell said: “You plainly displayed a contemptuous attitude towards the staff from the outset, when Pryke, simply doing her job, came to wake you in order to take your food order.</p> <p>“You took immediate offence at her having the audacity in your view to wake you up.</p> <p>“It seems that that was the beginnings of what turned out to be on your part an opportunity for you to get very upset without any justification at all.</p> <p>“That manifested itself in the most unpleasant of ways.</p> <p>“It was thoroughly unpleasant period of conduct by you; such was your conduct that members of staff were called to deal with you and they had cause to contact the pilot.</p> <p>“It’s quite plain, albeit this wasn’t the most serious case the court hears, that it had an impact on Pryke who we heard in evidence was upset and ended up in tears because of your behaviour.</p> <p>“It was completely unacceptable and I’m entirely satisfied that it was contributed by that you had drunk a significant amount of alcohol during the course of that flight.</p> <p>“I accept this conviction will have profound ramifications for you and your employability so I’m just persuaded that this can be dealt with a financial penalty.”</p> <p>Nelson was fined $NZD3,823, with $955 compensation to his victim and $6690 costs to the prosecution.</p> <p>Defence lawyer Lauren Sales said that Nelson’s wife has suffered from stress due to the allegations.</p> <p>“He has lost his job. He was the breadwinner of the family. It is life-changing for Nelson, the two of them have taken the decision to take their children out of their school because it’s an international school,” she said.</p> <p>“They feel they cannot go to the gates of the school and stand in the playground.”</p>

Travel Trouble

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Tim Allen’s dark past: How he almost served a life sentence in prison

<p>Apart from the Hollywood glamour that surrounds <em>Toy Story </em>star Tim Allen, it may be difficult to believe he lived a much different life over 40 years ago – one so different, he almost served a life sentence in prison.</p> <p>The 66-year-old was only 25 when he was arrested at Kalamazoo/Battle Creek International Airport for attempting to sell cocaine to an undercover officer.</p> <p>It was revealed the young and brooding Allen had over 650 grams of the illegal drug in possession, which is more than enough to earn a hefty life sentence.</p> <p>He pled guilty and gave the names of other dealers in exchange for a sentence of three to seven years instead of the life imprisonment he was facing.</p> <p>“It put me in a position of great humility, and I was able to make amends to friends and family and refocus my life on setting and achieving goals.” the actor told <em><a rel="noopener" href="http://www.closerweekly.com/posts/tim-allen-life-128954" target="_blank">Closer</a> </em>in 2017.</p> <p>“I’m not the same guy I was the first time [I was married], when I was hiding and doing what people who drink too much do. I was not connecting.”</p> <p>The star spent two years and four months in a federal prison following his 1978 arrest.</p> <p>Allen was married to Laura Deibel from 1984 to 1999 and they share a 21-year-old daughter, Katherine.</p> <p>He married Jane Hajduk in 2006 and they have an 11-year-old daughter, Elizabeth.</p> <p> </p>

Movies

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"You can't cheat then?" Queen Elizabeth's hilarious reaction to self-serve checkouts

<p>Queen Elizabeth has popped into a supermarket and learnt how to use self-serve counters to celebrate the 150th anniversary of the British high street chain Sainsbury’s.</p> <p>The Queen went to London’s Covent Garden to visit a pop-up replica of the original Sainsbury’s store, which was founded in 1869 and sold just three items – butter, eggs and milk.</p> <p>She was greeted by Lord John Sainsbury, the great grandson of the supermarket chain’s founder John James Sainsbury, who showed her around and gave her an overview of the supermarket’s history and the popular trends among customers.</p> <p>“Tastes have changed,” she said when she was told how the average basket’s content shifted from porridge and orange during the war years to avocados and ready-made meals today.</p> <p>The 93-year-old monarch was also introduced to modern technology used in stores, such as self-service checkout and mobile phone payments.</p> <p>“And you can’t trick it? You can’t cheat then?” she asked during a demonstration.</p> <blockquote style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" class="instagram-media" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/BxxKPvgHQaO/" data-instgrm-version="12"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"></div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"></div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"></div> </div> </div> <div style="padding: 19% 0;"></div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"></div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <p style="margin: 8px 0 0 0; padding: 0 4px;"><a style="color: #000; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none; word-wrap: break-word;" rel="noopener" href="https://www.instagram.com/p/BxxKPvgHQaO/" target="_blank">Today, The Queen was taken back in time to Sainsbury’s stores from the past to celebrate the British retail chain’s 150th anniversary. The pop-up experience in London’s Covent Garden included a recreation of the very first store, founded by John James and Mary Ann Sainsbury on London’s Drury Lane in May 1869. It sold just butter, milk and eggs. Sainsbury’s 150th anniversary celebrations focus on the colleagues and customers who have helped shape the business over the years. Her Majesty met employees who have been involved in fundraising and volunteering in their local communities, and explored some of the technology which customers use today, including self-service tills. In the first image The Queen views a ration pack as presented by Lord and Lady Sainsbury and learns more about the work which was done with the government to develop the rationing process when goods were in short supply during the Second World War.</a></p> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;">A post shared by <a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px;" rel="noopener" href="https://www.instagram.com/theroyalfamily/" target="_blank"> The Royal Family</a> (@theroyalfamily) on May 22, 2019 at 7:26am PDT</p> </div> </blockquote> <p>When manager Damien Corcoran said the self-service counter is particularly popular amongst shoppers, she responded, “I’m sure they do – everybody wants to hurry.”</p> <p>The Queen also met Sainsbury’s employees who dressed up as store clerks from the era of the supermarket’s first store.</p> <p>She concluded the visit by cutting a birthday cake baked by Claire Ptak, who also created Prince Harry and Duchess Meghan’s wedding cake.</p>

Retirement Life

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Why guests at Prince Louis' christening were served 7-year-old cake

<p>The royal family celebrated <strong><span style="text-decoration: underline;"><a href="http://www.oversixty.com.au/entertainment/art/2018/07/first-pictures-of-prince-louis-christening-at-st-james-palace/">Prince Louis’ christening on Monday</a></span></strong> and before the ceremony, Kensington Palace released official details – including the fact that guests would be served “slices of christening cake, which is a tier taken from The Duke and Duchess of Cambridge’s wedding cake.”</p> <p>As you will remember, Prince William and Kate Middleton wed back in 2011 and their wedding cake was a traditional eight-tier fruitcake, comprising of 17 individual fruit cakes, and decorated with roughly 900 flowers and leaves using cream and white icing.</p> <p><img src="https://imagesvc.timeincapp.com/v3/mm/image?url=https%3A%2F%2Fpeopledotcom.files.wordpress.com%2F2018%2F07%2Froyal-wedding-cake.jpg&amp;w=1100&amp;q=85" alt="Prince William and Kate Middleton's wedding cake" style="width: 443px; display: block; margin-left: auto; margin-right: auto;"/></p> <p>The announcement certainly raised a few eyebrows on social media, with many questioning why the Cambridges’ were serving seven-year-old cake and whether the cake was even safe to eat.</p> <p>British custom dictates couple’s serve wedding cake each time their child is christened. That means Late and William will have eaten their wedding cake on four separate occasions by the end of their youngest child Louis’ christening.</p> <p>As to whether it’s safe to consume such old cake, Benjamin Chapman, an assistant professor and food safety extension specialist at North Carolina State University, tells Yahoo Lifestyle while there are some risk factors, it is probably OK to consume.</p> <p>“If people can get past the taste of it, from a food safety standpoint it’s probably OK,” Benjamin says.</p> <p>See pictures from Prince Louis' chirstening <a href="http://www.oversixty.com.au/entertainment/art/2018/07/first-pictures-of-prince-louis-christening-at-st-james-palace/"><span style="text-decoration: underline;"><strong>here</strong></span></a>. </p>

Food & Wine

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The big problem with self-serve checkouts

<p><em><strong>Gary Mortimer is an Associate Professor at the Queensland University of Technology and Paula Dootson is a Research Fellow in the PwC Chair in Digital Economy at Queensland University of Technology.</strong></em></p> <p>Self-checkouts in supermarkets <span style="text-decoration: underline;"><strong><a href="https://www.alliedmarketresearch.com/self-services-technologies-market" target="_blank">are increasing</a></strong></span> as businesses battle to reduce costs and increase service efficiency. But looking at the numbers, it <span style="text-decoration: underline;"><strong><a href="http://drum.lib.umd.edu/bitstream/handle/1903/9593/Andrews_umd_0117E_10632.pdf?sequence=1&amp;isAllowed=y" target="_blank">isn’t clear</a></strong></span> that self-service is an easy win for businesses.</p> <p>Self-checkouts <span style="text-decoration: underline;"><strong><a href="http://whitman.syr.edu/faculty-and-research/research/pdfs/BQ_Rev2_MS_May5.pdf" target="_blank">aren’t necessarily faster</a></strong></span> than other checkouts and don’t result in lower staff numbers. And there are indirect costs such as theft, reduced customer satisfaction and loyalty.</p> <p>Worldwide, self-checkout terminals are <span style="text-decoration: underline;"><strong><a href="https://www.ncr.com/sites/default/files/white_papers/RET_SCO_wp.pdf" target="_blank">projected to increase</a></strong></span> from 191,000 in 2013 to 325,000 by 2019. A <span style="text-decoration: underline;"><strong><a href="https://www.ncr.com/sites/default/files/white_papers/RET_SCO_wp.pdf" target="_blank">survey of multiple countries</a></strong></span> found 90% of respondents had used self-checkouts, with Australia and Italy leading the way.</p> <p>Employment in the Australian supermarket and grocery industry <span style="text-decoration: underline;"><strong><a href="http://clients1.ibisworld.com.au/reports/au/industry/keystatistics.aspx?entid=1834" target="_blank">went down for the first time in 2015-16</a></strong></span> and is projected to remain flat for a few years. But staff numbers are <span style="text-decoration: underline;"><strong><a href="http://clients1.ibisworld.com.au/reports/au/industry/industryoutlook.aspx?entid=1834" target="_blank">projected to rebound again</a></strong></span>, in part due to the need to curtail growing theft at self-checkouts.</p> <p><strong>Social trends pushing self-checkout</strong></p> <p>A couple of intertwining trends explain the rise of self-checkouts.</p> <p>We visit our supermarkets more frequently than ever before, <span style="text-decoration: underline;"><strong><a href="https://markettrack.com/wp-content/uploads/2014/10/Driving-Shopper-Behavior-in-Grocery.pdf" target="_blank">two to three times per week in fact</a></strong></span>. This means our basket contains fewer items and being able to wander up to a self-checkout, with little to no wait time, has been an expedient way to shop.</p> <p>Most shoppers <span style="text-decoration: underline;"><strong><a href="https://www.canstarblue.com.au/food-drink/stores/are-self-service-checkouts-easy-to-use/" target="_blank">consider</a></strong></span> self-checkouts fast and easy to use. This varies, though, with age – 90% of shoppers aged 18-39 found self-service checkouts easy to use, but only 50% of those over 60 said the same.</p> <p>Shoppers also <span style="text-decoration: underline;"><strong><a href="http://cat10492.pbworks.com/w/file/fetch/65317090/205.full.pdf" target="_blank">gain value from taking control of the transaction</a></strong></span> – being able to ring up their own goods and pack them the way they want. A sense of control over their own shopping can lead to <span style="text-decoration: underline;"><strong><a href="https://repositorio-aberto.up.pt/bitstream/10216/82349/2/108365.pdf" target="_blank">greater customer satisfaction</a></strong></span> and <span style="text-decoration: underline;"><strong><a href="http://emeraldinsight.com/doi/pdfplus/10.1108/IJRDM-08-2015-0122" target="_blank">intent to use and re-use</a></strong></span> self-serve technology.</p> <p><strong>The numbers behind self-checkouts</strong></p> <p>Wages <span style="text-decoration: underline;"><strong><a href="http://www.pc.gov.au/inquiries/completed/retail-trade/report/retail-trade.pdf" target="_blank">represent around 9.5% of supermarket revenue</a></strong></span> in Australia, and reducing wages is <span style="text-decoration: underline;"><strong><a href="http://drum.lib.umd.edu/bitstream/handle/1903/9593/Andrews_umd_0117E_10632.pdf?sequence=1&amp;isAllowed=y" target="_blank">one of the reasons proposed</a></strong></span> for the uptake of self-checkout.</p> <p>But from a business perspective, moving from “staffed” checkouts to self-serve machines isn’t cheap. A typical setup <span style="text-decoration: underline;"><strong><a href="http://web.mit.edu/2.744/www/Project/Assignments/humanUse/lynette/2-About%20the%20machine.html" target="_blank">costs around US$125,000</a></strong></span>. On top of that there are the costs of integrating the machines with the technology already in place – the software and other systems used to track inventory and sales – and the ongoing costs of breakdowns and maintenance.</p> <p>But the biggest direct cost to retailers of adopting self-service checkouts is theft. Retail crime in Australia costs the industry over <span style="text-decoration: underline;"><strong><a href="http://www.retailcouncil.com.au/_literature_52092/25082009_sydney_institute_speech" target="_blank">A$4.5 billion</a></strong></span> each year.</p> <p>There is reason to believe that rates of theft are higher on self-service machines than at regular checkouts. A <span style="text-decoration: underline;"><strong><a href="http://www.alphagalileo.org/AssetViewer.aspx?AssetId=114179&amp;CultureCode=en" target="_blank">study of 1 million transactions in the United Kingdom</a></strong></span> found losses incurred through self-service technology payment systems totalled 3.97% of stock, compared to just 1.47% otherwise. <span style="text-decoration: underline;"><strong><a href="http://www.emeraldinsight.com/doi/pdfplus/10.1108/IJRDM-05-2015-0065" target="_blank">Research shows</a></strong></span> that one of the drivers of this discrepancy is that everyday customers – those who would not normally steal by any other means – disproportionately steal at self-checkouts.</p> <p><span style="text-decoration: underline;"><strong><a href="http://www.emeraldinsight.com/doi/full/10.1108/IJRDM-05-2015-0065" target="_blank">Studies also show</a></strong></span> that having a human presence around – in this case employees in the self-checkout area – increases the perceived risk of being caught, which reduces “consumer deviance”. This is why retailers have been adding staff to monitor customers, absorbing the additional losses, or passing them on to customers in an “<span style="text-decoration: underline;"><strong><a href="https://theconversation.com/from-fare-evasion-to-illegal-downloads-the-cost-of-defiance-27978" target="_blank">honesty tax</a></strong></span>”.</p> <p><strong>Making self-checkouts work</strong></p> <p>Dootson suggests people are less likely to steal from a human employee than an inanimate object. This is not only because they are more likely to get caught, but because they feel bad about it.</p> <p>On the other hand, consumers have plenty of justifications to excuse self-checkout theft, which is leading to its <span style="text-decoration: underline;"><strong><a href="http://www.smh.com.au/business/retail/supermarket-selfservice-checkouts-risk-nomalising-theft-says-criminologist-20160719-gq98y1.html" target="_blank">normalisation</a></strong></span>.</p> <p>To combat this, Paula Dootson is trying to use design to combat deviance. One of the ways is through <span style="text-decoration: underline;"><strong><a href="http://www.chairdigitaleconomy.com.au/wp-content/uploads/2016/03/Retail-5.0-Check-out-the-future.pdf" target="_blank">extreme personalisation of service</a></strong></span> to reduce customer anonymity. Anonymity is an undesirable outcome of removing employees and replacing them with technology.</p> <p>Other ideas are to include <span style="text-decoration: underline;"><strong><a href="http://www.pnas.org/content/109/38/15197.abstract" target="_blank">moral reminders</a></strong></span> prior to the opportunity to lie or steal (such as simply <span style="text-decoration: underline;"><strong><a href="http://insights.ethisphere.com/moral-reminders-bad-apples-and-the-power-of-positive-examples/" target="_blank">reminding people to be honest</a></strong></span>), and to humanise the machines by encoding human characteristics to trigger empathy.</p> <p>While businesses will <span style="text-decoration: underline;"><strong><a href="https://www.ncr.com/sites/default/files/white_papers/RET_SCO_wp.pdf" target="_blank">continue to broadly adopt self-service technologies</a></strong></span>, particularly within the retail sector, it will be important for retailers to take a holistic approach to implementation and loss prevention.</p> <p>Self-service technology reduces front-line staffing costs and increases efficiency by redistributing displaced staff into other service-dominant areas of the business, but it creates unintended costs. These business costs can be direct, in the form of theft, but also indirect costs, such as reduced customer satisfaction and loyalty. This is something that some supermarkets are <span style="text-decoration: underline;"><strong><a href="http://www.adelaidenow.com.au/news/south-australia/the-supermarket-chain-that-said-no-to-selfserve-checkouts/news-story/536325c349116574bef19c6209aed94b" target="_blank">focusing on today</a></strong></span>.</p> <p>Do you like to use self-serve checkouts?</p> <p><em>Written by Gary Mortimer and Paula Dootson. Republished with permission of <a href="http://www.theconversation.com" target="_blank"><strong><span style="text-decoration: underline;">The Conversation</span></strong></a>.</em><img width="1" height="1" src="https://counter.theconversation.com/content/78593/count.gif?distributor=republish-lightbox-advanced" alt="The Conversation"/></p>

Money & Banking

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Grandmother furious after 12-year-old grandson served alcohol on flight

<p>A grandmother has revealed how horrified she was after her 12-year-old grandson was mistakenly served alcohol on a Jetstar flight from Brisbane in Queensland to Denpasar in Bali.</p> <p>Taking her grandson – who lives with her – on the trip of a lifetime, after saving up to fly business class on his first overseas trip, Debra Pettigrove did not expect her young grandchild to be served alcohol during the Boxing Day flight last year.</p> <p>Her grandson Dean was allegedly served what she described as a double gin and squash by cabin crew, in what was reportedly a mix-up after the plane hit turbulence during the business class flight.</p> <p>Debra claims her grandson suffered an allergic reaction and was constantly sneezing after being served the beverage by accident, which was intended for another passenger on the flight.</p> <p>“Dean said, ‘This tastes yuck,’” Debra recounted to <a href="http://www.couriermail.com.au/entertainment/confidential/glitter-strip-bare-gold-coast-news-and-gossip/news-story/b9aebe574835410f31a393a513b72d75">The Courier Mail.</a></p> <p>“I thought it must have been lo-cal squash or something … the furthest thing from my mind was that it had alcohol in it.”</p> <p>Debra continued to recall: “I had a swig and, no joke, it burnt my throat – it tasted like metho (methylated spirits). I thought, ‘What the hell is this?’ I went straight for the head guy (cabin steward) and said, ‘What in God’s name is in this drink? Get me a water ASAP.”</p> <p>The concerned grandmother went on to explain, “He [Dean] had a headache and was in a lot of discomfort. It was terrible.”</p> <p>She added, “I was horrified, I couldn’t believe it. You pay for business class airfares and you’re supposed to get business class service, not this.”</p> <p>Debra has since called in lawyers to help her seek compensation from the airline. While Jetstar did offer her a $400 flight voucher, she has hired national litigation firm Shine Lawyers to take on her case.</p> <p>The firm’s travel law manager, Thomas Janson, said, “Our client paid a premium price to have the best care for her grandson on his first international flight, and this has tarnished his experience.</p> <p>“Jetstar have a duty of care to every passenger, and that duty was undeniably breached in this instance,” Thomas added.</p> <p>Jetstar claims the cabin crew manger on duty at the time of the incident did apologise to the family and served them complimentary drinks, as well as checking on the 12-year-old throughout the remainder of the flight.</p> <p>A Jetstar spokesman confirmed, “We are in contact with a family after a mix-up of drinks occurred on a flight six months ago which resulted in a child having a few sips of an adult customer’s drink, according to our crew on-board reports.</p> <p>“Nothing was mentioned to our crew on board the flight about the child feeling unwell,” the airline’s spokesman added.</p> <p>Have you ever experienced a food or beverage mix-up on a flight before? Tell us in the comments below.</p>

Travel Trouble

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Why self-serve checkouts make me so angry

<p>The tiny piece of meat that wedges itself in your teeth is only ever a tiny piece of the delicious steak. But until you get it shifted, there is no other aspect of that steak you can possibly think about. If, like me, you're too lazy to walk six steps to fetch floss or a toothpick, it can be bothering you for hours.</p> <p>Small things can become disproportionately important.</p> <p>The self-service supermarket checkout shouldn't really warrant more than your slightest attention,  and yet when it won't do the simple damn thing you want it to do, it can fill you with great frustration and furious anger. At least, that's how it feels for people like me who are too lazy to walk six steps to fetch floss or a toothpick.</p> <p>When the rage comes on, I take myself off to Twitter where all my angry friends are waiting, ready to shout at anybody and anything. This week I typed: "Thank you for shopping. Also thank you for not taking to the goddam self-service checkout with a f.....g mallet."</p> <p>They all knew exactly what I meant.</p> <p>"That thing is an instrument of psychological torture banned by the Geneva Convention," said my friend Dovil (not her real name).</p> <p>"I try my hardest to avoid them," said Moana, "but I keep the guy with a key in a job. He always has to uncrank the Lady Machine ... at least three times when I'm there."</p> <p>Everyone had a story to tell about the machine that's supposed to detect your bag, get the weight right, and smoothly process everything, but doesn't.</p> <p>They wrote: "The stupid woman inside the machine never raises her voice, just repeats herself, repeatedly. Hate. Them. And. Her. Hate her big time."</p> <p>And: "I have removed my bloody bag!" </p> <p>And: "I overheard a man yelling at it once. Each time it spoke he said 'Alright!!!!' It was great. Very Basil Fawlty."</p> <p>Becs said: "I get terrible performance anxiety and feel like other shoppers are judging me."</p> <p>John asked: "You bought a newspaper? Please tell me you didn't buy a newspaper."</p> <p>I never have at the self-service, but right away I can see the problem with a flimsy object and scales that can't weigh things very well. Feel free to insert your own joke here about columnists who are less weighty then they're supposed to be.</p> <p>But we are also human beings with inquiring minds, so talk soon turned to larger things, like: Are the robots coming for our jobs?</p> <p>Friends wrote: "I have nothing to do with self-service checkouts" and: "Use real people and keep them in a job" and: "Supermarkets suck enough money without me doing their work for free."</p> <p>Max, though, wanted to know why we still have human checkout operators at all, making them slave away at an unnecessary job that could be automated.</p> <p>Phil wrote: "We have reached the point where work is redundant. All the wages are accumulating in the bank accounts of the absurdly rich. Existential crisis for humanity."</p> <p>There is a growing drum beat to this as the bank branches close and robots mow the grass by the motorway. I hear the water lapping at the doorstep. Who is replaceable. Are you? Am I? Obviously the easiest columnists to automate will be the ones who string together posts from their Facebook friends.</p> <p>What will happen? The best person to listen to might be Thomas Frey. He got the attention of a lot of important people when he said that by 2030 more than 2 billion jobs would disappear. He has had to spend every day since then explaining that although he meant it, he also believes it will be possible to replace those jobs with other ones. </p> <p>If you want to fill yourself with hope, the best thing you can possibly do is read the list of specific jobs and industries Frey suggests will come into existence. It's a new and fascinating world he describes, with vast possibilities. </p> <p>But his point is clear: those opportunities won't just come to us, we will have to seek them out. And I suspect my friend Phil may be right too. We may need to get there before the private equity guys and the bankers. They tend not to get distracted by the small stuff, and they have voracious carnivorous appetites.</p> <p>What are your thoughts? Do you use the self-serve checkout?</p> <p><em>Written by David Slack. Republished with permission of <a href="http://www.stuff.co.nz/" target="_blank"><strong><span style="text-decoration: underline;">Stuff.co.nz</span></strong></a>.</em></p>

Technology

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Six inches from death: New biography reveals Prince Harry’s bravery while serving in Afghanistan

<p>In 2007, Prince Harry was deployed to southern Afghanistan with the Household Cavalry and now, a new biography has detailed his time in the war-torn Hemland Province and his close brushes with death.</p> <p>Harry was based in the Gamsir area, close to the Pakistani border, which was, according to his commanding officer Major Mark Millford “about as dangerous as it can get”.</p> <p>Harry was employed as a forward air controller, which involved studying “Taliban TV”, a live feed from cameras mounted on aircraft and unmanned drones, reported the <a href="http://www.dailymail.co.uk/news/article-5513595/New-biography-reveals-bravery-Prince-Harry.html" target="_blank"><strong><span style="text-decoration: underline;">Daily Mail.</span></strong></a></p> <p>Carefully analysing the images before him, Harry would search for troop movements or signs of body heat that could reveal the position of the Taliban.</p> <p>The job involved hours of consulting detailed “pattern of life” studies to identify schools, mosques and marketplaces with innocent civilians to ensure they were not targeted.</p> <p>For the first time in his life, Harry found that he could be unrecognised as a member of the royal family which allowed him to talk with the village elders and learn about local life.</p> <p>However, his anonymity meant he was in just as much danger as all his other comrades.</p> <p>Captain Dickon Leigh-Wood, who knew Harry since their time together at Ludgrove prep school and who had trained with him at Combermere Barracks, explained the time Harry and his unit “drove over” an unexploded landmine.</p> <p>“One of the vehicles in the column suddenly noticed something flick underneath the tank in front and everyone was ordered to stop,” Captain Leigh-Wood said.</p> <p>“You automatically think, ‘This is gonna go off. This is it’.</p> <p>“The previous vehicles, including Harry’s, had missed the pressure plate of an IED by about six inches. If any of us had gone over it, it would have been game over.”</p> <p>The captain said that Harry slept in trenches with up to four people in sleeping bags, with temperatures as low as -26C at night.</p> <p>“I never once heard him complain.”</p> <p>“He often went into the villages with the interpreter to chat to locals, just to find out what was going on, drink some chai, and experience their life. “He was never recognised and I think he really cherished that. These people had no TV. </p> <p>“I don’t think they’d have recognised the Queen if she’d have been there. He was also brilliant at keeping everyone’s spirits up. </p> <p>“We had a lot of Fijians in our troop. </p> <p>“They love playing touch rugby and Harry’s obsessed with it, so he would often instigate a game right there in the middle of the desert with a ball he kept in the tank.”</p> <p><em>Image credit: Air Force Space Command </em></p>

Books

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The shocking vegetarian meal served to passenger on flight

<p>Plane food is notorious for being disappointing and substandard, however, a vegetarian traveller was left shocked after receiving a very unremarkable meal.</p> <p>Passenger Steve Hogarty ordered the vegetarian meal option on a recent flight with Colombian airline Avianca when he was served an apple and a pear.</p> <blockquote class="twitter-tweet"> <p dir="ltr">The vegetarian meal on this flight is an apple and a pear wrapped in clingfilm, served with a knife and fork. <a href="https://t.co/CT7hypCylb">pic.twitter.com/CT7hypCylb</a></p> — Steve Hogarty (@misterbrilliant) <a href="https://twitter.com/misterbrilliant/status/931543166330851332?ref_src=twsrc%5Etfw">November 17, 2017</a></blockquote> <p>"The vegetarian meal on this flight is an apple and a pear wrapped in clingfilm, served with a knife and fork,” Steve, a London-based journalist, tweeted.</p> <p>Online users were just as baffled as he was.</p> <p>Which bit’s dessert?” someone asked.</p> <p>Another said, “There are half a billion vegetarians in the world. It seems a bit backward to consider them all ‘special’.”</p> <p>In response to his tweet, the airline asked him to contact them privately about this issue, claiming that his meal was a mistake.</p> <p>“This is not our standard, so we surely will investigate as soon as possible," Avianca said.</p> <p>Earlier this year, a passenger who <a href="http://www.oversixty.com.au/travel/travel-tips/2017/08/you-will-not-believe-the-vegetarian-meal-this-airline-served/" target="_blank"><strong><span style="text-decoration: underline;">ordered a vegetarian meal on an Aegean</span></strong></a> airlines flight was given a few sticks of celery, carrot and capsicum.</p> <p>Vegetarians are not the only ones suffering on flights.</p> <p>In May, a British passenger who ordered the gluten-free option on Japan’s All Nippon Airways was given a banana while everyone else enjoyed a hot breakfast.</p>

Travel Tips

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Woman outraged after being served SIX chips with pub meal

<p>A woman is furious after being served a pub meal that came with only six chips.</p> <p><a href="http://metro.co.uk/2017/11/07/one-womans-campaign-for-justice-after-pub-serves-her-just-six-chips-7059769/">The Metro UK reports that</a> Tina, 53, was dining out with three friends at a Liverpool pub after a night of bowling when the incident happened.</p> <p>She and a friend had both ordered the fish and chips off the pub’s two-for-£10 ($17) menu.</p> <p>When the meal arrived she was so displeased she took a photo of the pitiful chip situation and sent it to her husband.</p> <p><img width="424" height="318" src="http://cdn.newsapi.com.au/image/v1/d4338ac6473a02b70c0bd4d858644bef" alt="Not okay ... when Tina's plate turned up with just five and a half chips, she was suitably outraged." style="display: block; margin-left: auto; margin-right: auto;"/></p> <p>Kevin, 60, told the Metro UK “she sent the picture on WhatsApp and I must admit I laughed.</p> <p>“I was at home with our son and daughter and we were just sitting down to our man-sized portions of curried prawns, rice and real homemade chips!”</p> <p>Kevin encouraged his wife to make a complaint. As any pub-goer knows, that’s clearly not enough chips.</p> <p>“My wife isn’t the type of person to make a fuss or complain, but I immediately said to her that I would have sent that back and said ‘I think you have forgotten to put some chips on my plate’.</p> <p>“It is basically five and a half chips and the other meals were the same, I think they had one portion split between four.</p> <p>“I don’t know how anyone could justify or explain that as a portion of chips. It looks like a toddler’s meal and even they would be able to polish off more than five chips.”</p> <p>On Twitter, the pub Greene King promise to have the “best fish and chips”. But the promo photo of the fish and chips shown is remarkably different to the meal that Tina received.</p> <blockquote class="twitter-tweet"> <p dir="ltr">It’s official! Greene King’s Flame Grill has the best fish and chips <a href="https://twitter.com/hashtag/FishnChipAwards?src=hash&amp;ref_src=twsrc%5Etfw">#FishnChipAwards</a> <a href="http://t.co/Z1mBzL9oF8">pic.twitter.com/Z1mBzL9oF8</a></p> — Greene King (@greeneking) <a href="https://twitter.com/greeneking/status/557580752817520640?ref_src=twsrc%5Etfw">January 20, 2015</a></blockquote> <p>Pub management has apologised to Tina, writing “the portion size of chips shown doesn’t meet our guidelines and we are very sorry for any dissatisfaction caused. We’d love to invite the guest back into the restaurant for a complimentary meal.”</p>

Food & Wine

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Why 5 servings of fruit and vegetables aren’t enough anymore

<p>A major UK-based study has found eating 10 helpings of fruit and vegetables a day is better than the minimum recommended five.</p> <p>Researchers from Imperial College in London said they looked at "all" available research worldwide. Their meta-analysis included up to 2 million people, and assessed up to 43,000 cases of heart disease, 47,000 cases of stroke, 81,000 cases of cardiovascular disease, 112,000 cancer cases and 94,000 deaths.</p> <p>The team estimated about 7.8 million premature deaths worldwide could be potentially prevented every year if people ate 10 portions, or 800 grams, of fruit and vegetables a day.</p> <p>In New Zealand, the Ministry of Health recommends adults eat at least three servings of vegetables and two of fruit each day. </p> <p>The Imperial College study found even 2 to 2.5 portions of fruit and vegetables a day helped, with benefits increasing along with the number of portions.</p> <p>Eating 10 portions a day – compared to eating none – was associated with:</p> <ul> <li>a 24 per cent reduced risk of heart disease</li> <li>a 33 per cent reduced risk of stroke</li> <li>a 28 per cent reduced risk of cardiovascular disease</li> <li>a 13 per cent reduced risk of total cancer</li> <li>and a 31 per cent reduction in dying prematurely</li> </ul> <p>The researchers said the following fruits and vegetables may help prevent heart disease, stroke, cardiovascular disease, and early death: apples and pears, citrus fruits, salads and green leafy vegetables such as spinach, lettuce and chicory, and cruciferous vegetables such as broccoli, cabbage and cauliflower.</p> <p>Foods that may reduce cancer risk included: Green vegetables, such as spinach or green beans, yellow vegetables, such as peppers and carrots, and cruciferous vegetables.</p> <p>Raw or cooked vegetables had similar effects in preventing early death but more studies were needed on specific types of fruit and vegetables and preparation methods, Imperial College said.</p> <p>"Fruit and vegetables have been shown to reduce cholesterol levels, blood pressure, and to boost the health of our blood vessels and immune system," lead author Dr Dagfinn Aune said.</p> <p>"This may be due to the complex network of nutrients they hold. For instance they contain many antioxidants, which may reduce DNA damage, and lead to a reduction in cancer risk."</p> <p>The vast array of beneficial compounds cannot be easily replicated in a pill, said Aune.</p> <p>"Most likely it is the whole package of beneficial nutrients you obtain by eating fruits and vegetables that is crucial is health.</p> <p>"This is why it is important to eat whole plant foods to get the benefit, instead of taking antioxidant or vitamin supplements."</p> <p><em>First appeared on <a href="http://www.stuff.co.nz/" target="_blank"><strong><span style="text-decoration: underline;">Stuff.co.nz</span></strong></a>.</em></p>

Body

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The easy-to-make chalkboard serving platter

<p>Serving cheese and nibbles to your grapes on a slate or chalkboard dish is all the rage right now. But you don’t have to spend big bucks on designer platters and trays to achieve this fun look. You can get creative and make your own version that is sure to be a talking point at your next barbecue or dinner party.</p> <p><strong><span style="text-decoration: underline;">What you’ll need:</span></strong></p> <ul> <li>A porcelain platter in desired shape and size</li> <li>Porcelain chalkboard paint (available at most craft stores – check the packaging to ensure it is suitable for your surface)</li> <li>Soft paint brush</li> <li>Your oven</li> </ul> <p><strong><span style="text-decoration: underline;">How to do it:</span></strong></p> <ol> <li>Ensure the surface you want to transform is clean and dry. If you’re not painting the whole surface, use painter’s tape to cover the areas you wish to remain as they are.</li> <li>Apply the paint using to the desired area. You can get creative with it – perhaps you’ll paint one long strip down the middle of your tray, or a thick border around the outside, or just cover the whole surface. Be careful with your brush strokes, as this paint can leave streaks.</li> <li>Apply a second (thin) coat if needed and remove the tape before the paint dries.</li> <li>Allow the paint to dry for at least 24 hours and then bake according to the instructions on the back of your paint bottle. When finished baking, switch your oven off and allow to cool to room temperature before removing the platter. This will ensure the surface is dishwasher and microwave safe.</li> </ol> <p>NOTE: Chalkboard paint will often warn that it should not come into contact with food, so you may wish to use small plates or napkins on top of the surface. Though the paints are usually water-based and listed as non-toxic.</p> <p><em>Image credit: RelyMe.com</em></p> <p><strong>Related links:</strong></p> <p><span style="text-decoration: underline;"><em><strong><a href="/lifestyle/diy/2015/03/make-decorated-mugs/">How to easily decorate your own mugs</a></strong></em></span></p> <p><span style="text-decoration: underline;"><em><strong><a href="/lifestyle/diy/2015/04/photo-frame-shelves/">Make gorgeous shelves out of old photo frames</a></strong></em></span></p> <p><span style="text-decoration: underline;"><em><strong><a href="/lifestyle/diy/2015/04/paint-terracotta-pots/">Give your terracotta pots a bright makeover</a></strong></em></span></p>

Home & Garden

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The massive problem with self-serve checkouts revealed

<p>A damning new study has found that since the rise of self-checkout options at supermarkets and other stores, more and more people are opting for the “five-finger discount”.</p> <p>Adam Beck from the University of Leicester undertook a 12-month study of UK supermarket self-checkouts and found that almost 4 per cent of $380 million in lost retail revenue was due to shoppers failing to scan all their items, compared to just under 1.5 per cent on the shop floor.</p> <p>Professor Larry Neale from the Queensland University of Technology told <a href="http://www.abc.net.au/news/2016-07-21/self-service-checkouts-normalising-theft-for-customers-research/7648910" target="_blank"><strong><span style="text-decoration: underline;">ABC News</span></strong></a> that shoppers find it much less morally objectionable to steal from a machine rather than somewhere an employee might be present. “Self-serve checkouts provide that distance between you and the organisation or an identifiable victim,” he said. “The customer can't point to someone and say, ‘that person is going to lose money if I steal from this store.’”</p> <p>Professor Neale also believes that given the recent resentment among consumers towards supermarkets for taking farmers for granted has made it easier for shoppers to justify a small theft.</p> <p>Australian supermarket giants Coles and Woolworths both claim they have measures in place to prevent self-service theft, believing that “the vast majority of customers are doing the right thing.”</p> <p><strong>Related links:</strong></p> <p><a href="/news/news/2016/07/british-woman-uses-bacon-to-fend-off-thief/"><strong><em><span style="text-decoration: underline;">86-year-old British woman uses bacon to fend off thief</span></em></strong></a></p> <p><a href="/news/news/2016/07/14-of-the-most-hilarious-supermarket-sign-errors/"><span style="text-decoration: underline;"><em><strong>14 of the most hilarious supermarket sign errors</strong></em></span></a></p> <p><a href="/news/news/2016/07/20-simple-ways-to-save-when-grocery-shopping/"><strong><span style="text-decoration: underline;"><em>20 simple ways to save when grocery shopping</em></span></strong></a></p>

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