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Airlines cancel flights after volcanic eruptions. An aviation expert explains why that’s a good thing

<p><em><a href="https://theconversation.com/profiles/patrick-murray-2027113">Patrick Murray</a>, <a href="https://theconversation.com/institutions/university-of-southern-queensland-1069">University of Southern Queensland</a></em></p> <p>At least three airlines <a href="https://www.abc.net.au/news/2024-11-13/flights-to-and-from-bali-cancelled-due-to-volcanic-ash/104593698">cancelled flights between Australia and Bali</a> this week after a volcano eruption in eastern Indonesia spewed a vast plume of volcanic ash into the air.</p> <p>But while would-be holiday makers are naturally <a href="https://7news.com.au/sunrise/volcanic-eruption-in-indonesia-forces-airlines-to-cancel-flights-to-bali-stranding-frustrated-passengers-c-16732486">upset</a> at having their plans disrupted, it’s worth remembering it’s not safe to fly planes through volcanic ash.</p> <p>So, how do airlines decide it’s not safe to fly when a volcano erupts? And why is volcanic ash so dangerous for aircraft, anyway?</p> <h2>What does volcanic ash do to a plane?</h2> <p>Volcanic ash particles are very, very abrasive. They can cause permanent damage to windscreens in the aircraft and can even make windscreens look opaque – like someone has gone over them with sandpaper.</p> <p>Imagine getting spectacles and scraping them over and over with sandpaper – that’s what you’d see if you were sitting in the cockpit.</p> <p>Volcanic ash can also clog or damage external sensors, leading to erroneous readings, and can infiltrate an aircraft’s ventilation system. This can affect cabin air quality and lead to potential respiratory issues.</p> <p>But the main issue, in fact, is the impact volcanic ash has on engines.</p> <p>A jet engine works by drawing in air, compressing it, mixing it with fuel and igniting it. This creates high-pressure exhaust gases that are expelled backward, which pushes the engine (and the aircraft) forward.</p> <p>The correct balance of fuel and airflow is crucial. When you disrupt airflow, it can cause the engine to stall.</p> <p>Ash particles that get inside the engines will melt and build up, causing disruption of the airflow. This could cause the engine to “flame out” or stall.</p> <p>Volcanic ash has a lot of silica in it, so when it melts it turns into something similar to glass. It won’t melt unless exposed to very high temperatures – but inside a jet engine, you do get very high temperatures.</p> <p>There was a famous incident in 1982 where a <a href="https://theaviationgeekclub.com/the-story-of-british-airways-flight-9-the-boeing-747-that-lost-all-four-engines-due-to-volcanic-ash-yet-it-landed-safely/">British Airways Boeing 747 plane</a> was flying in the vicinity of Indonesia and lost all four engines after it encountered volcanic ash spewing from Java’s Mount Galunggung.</p> <p>Fortunately, the pilot was able to <a href="https://simpleflying.com/gallunggung-glider-the-story-of-british-airways-flight-9/">restart the engines and land safely</a>, although the pilots were unable to see through the front windscreens.</p> <h2>How do airlines decide it’s not safe to fly when a volcano erupts?</h2> <p>The decision is made by each airline’s operational staff. Each airline’s operational team would be looking at the situation in real time today and making the decision based on their risk assessment.</p> <p>Every airline has a process of risk management, which is required by Australia’s Civil Aviation Safety Authority.</p> <p>Different airlines may tackle risk management in slightly different ways; you might have some cancelling flights earlier than others. But, in broad terms, the more sophisticated airlines would come to similar conclusions and they are likely all communicating with each other.</p> <p>Mostly, they make the call based on the extent of the plume – how big the cloud of ash is and where it’s going, bearing in mind that winds vary with altitude. As you get stronger winds with altitude, the ash can drift quite far from the source.</p> <p>There is also a United Nations agency called the <a href="https://www.icao.int/Pages/default.aspx">International Civil Aviation Organization</a>, which issues guidance on volcanic ash hazards. Various meteorological agencies around the world work together and liaise with aviation authorities to spread the word quickly if there is an eruption.</p> <p>For airlines to resume flights, the ash needs to clear and there needs to be a low probability of further eruptions.</p> <h2>Passenger safety is the priority</h2> <p>The underpinning reason behind these flight cancellations is safety. If you lose engines and you can’t see out the window, the risk to passenger safety is obvious.</p> <p>Naturally, people are upset about their holiday plans being held up. But it’s actually in passengers’ best interests to not fly through volcanic ash.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/243576/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /></p> <p><em><a href="https://theconversation.com/profiles/patrick-murray-2027113">Patrick Murray</a>, Emeritus Professor of Aviation, <a href="https://theconversation.com/institutions/university-of-southern-queensland-1069">University of Southern Queensland</a></em></p> <p><em>Image credits: Shutterstock</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/airlines-cancel-flights-after-volcanic-eruptions-an-aviation-expert-explains-why-thats-a-good-thing-243576">original article</a>.</em></p>

Travel Trouble

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Airline bans couple after racist row over reclined seat

<p>Two travellers have been banned from Cathay Pacific flights after an argument over seat etiquette descended into racist insults. </p> <p>The incident occurred on a flight from Hong Kong to London, with a woman documenting her experience in a video posted on Xiaohongshu, China's version of Instagram.</p> <p>The woman, from mainland China, explained, "The lady sitting behind me asked me to put my seat up because it was blocking her husband's view of the TV. I politely declined, and she started stretching her feet onto my armrest, kicking my arm and cursing at me like crazy."</p> <p>A flight attendant stepped in to find a solution to the issue, but when the woman continued to refuse to put her chair up, the situation only escalated. </p> <p>"When (the female passenger) realised my Cantonese wasn't so great, she started throwing around some nasty comments, calling me a 'Mainland girl' and other derogatory stuff," the woman said, explaining how people from Hong Kong speak mainly Cantonese, whereas mainland Chinese mainly speak Mandarin.</p> <p>"Once I started recording, the husband behind me even shoved his hand on my armrest and started shaking it like crazy. I felt my personal space had been completely violated," added the woman, who said other passengers then intervened.</p> <p>In footage of the incident uploaded by the woman, a female voice can be heard saying in Mandarin: "You're old enough — why are you bullying a young girl?"</p> <p>And others can be heard shouting in Cantonese: "You're embarrassing us Hongkongers!"</p> <p>"After some passengers spoke up for me, the flight attendant finally said I could switch seats. I felt it was absurd—what if no one had backed me up? Would I have just been left to deal with it on my own?" the passenger said.</p> <p>"As a major airline, isn't Cathay supposed to know how to handle such disputes? Shouldn't treating passengers differently get some consequences?</p> <p>In a statement released Saturday, Cathay Pacific said it wanted to "sincerely apologise" for the "unpleasant experience," with the airline saying, "We maintain a zero-tolerance policy for any behaviour that violates aviation safety regulations or disrespects the rights of other customers."</p> <p>"We will deny future travel on any Cathay Group flights to the two customers involved in this incident."</p> <p><em>Image credits: Shutterstock </em></p>

Travel Trouble

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Beloved teddy bear left in airport lounge rescued by airline

<p dir="ltr">Staff at British Airways have rescued a child’s stuffed teddy bear that was left behind in an airport lounge, documenting the toy’s safe journey home. </p> <p dir="ltr">The treasured teddy was found in the British Airways lounge at London’s Heathrow Airport by nine-year-old Alex, who accidentally left the toy behind before boarding a flight home to Dubai. </p> <p dir="ltr">After staff found the stranded toy, a new flight and boarding pass was created for Postman Bear, while members of the BA team gave the teddy the”'VIP treatment”  with a journey on an airport buggy to “catch up” with the Cabin Crew Operations team in the Crew Report Centre.</p> <p dir="ltr">Postman Bear was then taken to meet the cabin crew on his new flight to Dubai and was pictured “patiently” waiting for his flight at the gate, drinking a cup of coffee and enjoying “some great views of the aircraft” while waiting to board. </p> <p dir="ltr">The teddy’s journey home was lovingly captured by British Airways customer manager, Ed Tumath, who sent the snaps back to young Alex to assure him his beloved bear was being looked after. </p> <p dir="ltr">After touching down in Dubai, the cabin crew took Postman Bear to reunite with Alex and the rest of his family for a “bear-y happy reunion”. </p> <p dir="ltr">Stuart, Alex's parent, recalled the moment they knew the teddy was missing, while praising British Airways for their tireless journey to reunite Alex with his bear. </p> <p dir="ltr">Stuart said, “My son had left his teddy bear - huge sentimental value as he has had the teddy since birth - in the British Airways lounge ahead of the flight. We noticed as the aircraft doors were closing so nothing could be done at that point.”</p> <p dir="ltr">“This was very distressing to my son who uses the teddy as a calming item, especially when flying. This was incredibly stressful and we feared that his beloved teddy may be lost forever.”</p> <p dir="ltr">“Whilst onboard the flight, I took to a series of Facebook groups to seek help in finding the teddy. A member of the group contacted Ed who came to the rescue. I managed to communicate with Ed on the flight and received a picture showing that the teddy had been found, which calmed my son.”</p> <p dir="ltr">“Not only did Ed go out of his way to find the teddy but he communicated so well throughout. He genuinely cared about the situation and worked so hard to get the teddy back to us.”</p> <p dir="ltr">“He arranged for the teddy to board a flight to Dubai a couple of days later and a crew member handed the teddy back to us. Not only did Ed excel in his caring manner and communication, he even provided a few pictures of the teddy's journey, which my son will treasure forever.”</p> <p dir="ltr">“My son was so relieved - words could not express how grateful we are to Ed for his kind act and dedication to getting the teddy back to us. I have been flying with BA for many years - this is the best experience I have had by far and I am overwhelmed by Ed's efforts.”</p> <p dir="ltr">“Sometimes amazing people do incredible things and show such kindness along the way... these things matter. This meant a huge amount to my family and I, and we will be forever grateful.”</p> <p dir="ltr"><em>Image credits: British Airways</em></p>

International Travel

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Readers response: What airline will you always prefer to travel with?

<p>When it comes to travelling, many people have their preferences of their favourite airline after past good experiences.</p> <p>Many seasoned travellers always opt to fly with their preferred airline (when it's possible), instead of running the risk of an uncomfortable experience. </p> <p>We asked our readers which airline they will always prefer to travel with, and the response was overwhelming. Here's what they said. </p> <p><strong>Irene Hood</strong> - Singapore Airlines. Lovely cabin crew, smooth flights every time.</p> <p><strong>David Slattery</strong> - Had quite a few nice flights with Turkish, both short and long haul.</p> <p><strong>Sue Packer</strong> - Just came back from Europe with Emirates, great service, great food and the plane left on time!</p> <p><strong>Rick Kehoe</strong> - Qantas if available. I have never had a bad flight experience after many flights both domestic and international.</p> <p><strong>Anita Thornton</strong> - Finnair is a great airline!</p> <p><strong>Diane Green</strong> - For overseas travel, Japan airlines gave the best service. For domestic, Virgin.</p> <p><strong>George Jan Cafcakis</strong> - Qatar! It’s definitely the best.</p> <p><strong>Russell Campbell</strong> - Singapore, but I just travelled on Vietnam Airlines and they were also good.</p> <p><strong>Goldie Kilford</strong> - Air New Zealand for sure. </p> <p><strong>Peter King</strong> - Safety: Qantas. Service: Qatar. On time: Lufthansa &amp; Swiss. Friendly Crews: Fiji Air and Air New Zealand. Best Cattle Class Seat Pitches: All Nippon, Korean, Japan. Worst Airline: Jetstar!</p> <p><em>Image credits: Shutterstock </em></p>

Travel Tips

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Woman banned for life from airline for bizarre reason

<p>A woman has recalled the moment she was told by a major airline that she has been placed on the no-fly list for a very strange reason. </p> <p>Erin Wright, a 24-year-old from the US, was travelling to her sister's bachelorette party in New Mexico and was preparing to board her flight from New Orleans with American Airlines. </p> <p>When she kept running into errors online as she tried to check into the flight, she headed to the airport to sort out the issue, only to be told she was allegedly banned from the airline for life for “having sexual relations with a man on a flight while intoxicated”.</p> <p>The ban came as a shock for one key reason. </p> <p>“I am a 24-year-old lesbian. You see me. Am I having sexual relations with any man? No,” Erin laughed in her now viral TikTok.</p> <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: currentcolor !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: none; vertical-align: baseline; width: 600px; max-width: 100%; outline: currentcolor !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7400894263237610794&amp;display_name=tiktok&amp;url=https%3A%2F%2Fwww.tiktok.com%2F%40erin_wright_%2Fvideo%2F7400894263237610794%3Fembed_source%3D121374463%252C121451205%252C121439635%252C121433650%252C121404359%252C121351166%252C121331973%252C120811592%252C120810756%253Bnull%253Bembed_name%26refer%3Dembed%26referer_url%3Dwww.news.com.au%252Ftravel%252Ftravel-updates%252Fincidents%252Fwomans-shock-after-she-was-banned-or-life-by-airline%252Fnews-story%252F98c05daffea9ff538dd05bbbbaca556b%26referer_video_id%3D7401685057980681514&amp;image=https%3A%2F%2Fp19-sign.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2FoYgBZAELUrpiZizB94QiB6qSIPFE1CosQNYUi%3Flk3s%3Db59d6b55%26nonce%3D34496%26refresh_token%3D518d47d36cd3175f1d18f1fd75262373%26x-expires%3D1723770000%26x-signature%3DPnErCHWVNghfrjSQPdFIU5OLZu4%253D%26shp%3Db59d6b55%26shcp%3D-&amp;key=59e3ae3acaa649a5a98672932445e203&amp;type=text%2Fhtml&amp;schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>She said the gate staff couldn’t tell her why she was black-listed and it wasn’t until three weeks later the reason was revealed after several back and forth emails.</p> <p>“I got to the airport an hour and a half early, I went to the kiosk and asked them to check me in and they were really nice,” Erin explained in the clip that's amassed 2.6 million views.</p> <p>The airport staff then spent the next 10 minutes on the phone to try and work out the problem, while Erin was “freaking out” that she was going to miss her flight.</p> <p>“She gets off the phone and looks nervous. She said ‘ma’am I am really sorry to tell you this but you have actually been banned from flying American Airlines’,” Erin claimed.</p> <p>A confused Erin demanded to know the reason but the employee couldn’t disclose the information saying it was an issue of “internal security”, recalling in her video, “I was like, ‘what?’ because I’ve never done anything. ‘What did I get banned for, can you tell me?’”</p> <p>“I realised I am going to miss my [United Airlines] flight and luckily I booked another $1,000 round trip flight to New Orleans [with a different airline].”</p> <p>A few weeks after her trip and after several emails to the airline, they revealed that the reason she was banned, as Erin said, “I get an email from cooperate security telling me I am banned because I had sexual relations with a man on a flight while intoxicated.” </p> <p>“It took 12 days and many emails from me between when I contacted customer relations to when I actually got an email back.”</p> <p>She remained on the no-fly list and had to file an official appeal, as advised by corporate security. </p> <p>“I email them a very serious email, but also somewhat funny, because in it I am like ‘I don’t really know how to prove it wasn’t me except for the fact that I am literally a lesbian’," she said.</p> <p>“I can like get you letters from other people telling you that that’s the truth.”</p> <p>After three months, Erin said she was refunded the money for her flight and was taken off the no-fly list. </p> <p>In a follow up video, Erin said it has been a “super upsetting experience” adding she wasn’t compensated for the extra flight she had to book “because of their error”.</p> <p><em>Image credits: TikTok / Shutterstock </em></p>

Travel Trouble

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So when should you book that flight? The truth on airline prices

<p><em><a href="https://theconversation.com/profiles/yuriy-gorodnichenko-144556">Yuriy Gorodnichenko</a>, <a href="https://theconversation.com/institutions/university-of-california-berkeley-754">University of California, Berkeley</a> and <a href="https://theconversation.com/profiles/volodymyr-bilotkach-145437">Volodymyr Bilotkach</a>, <a href="https://theconversation.com/institutions/newcastle-university-906"><em>Newcastle University</em></a></em></p> <p>How airlines price tickets is a source of many <a href="http://airtravel.about.com/od/travelindustrynews/a/mythticket.htm">myths</a> and urban legends. These include tips about the best day of the week to buy a ticket, last-minute discounts offered by the airlines, and the conspiracy theories suggesting that the carriers use cookies to increase prices for their passengers. None of these three statements is entirely true.</p> <p>Studies have suggested that prices can be higher or lower on a given day of the week – yet, there is no clear consensus on which day that is. Offered prices can in fact drop at any time before the flight, yet they are much more likely to increase than decrease over the last several weeks before the flight’s departure. Further, the airlines prefer to wait for the last-minute business traveler who’s likely to pay full fare rather than sell the seat prematurely to a price conscious traveler. And no, the airlines do not use cookies to manipulate fare quotes – adjusting their inventory for specific customers appears to be beyond their technical capabilities.</p> <p>What is true about pricing in the airline industry is that carriers use complex and sophisticated pricing systems. The airline’s per passenger cost is the lowest when the flight is full, so carriers have incentive to sell as many seats as possible. This is a race against time for an airline and, of course, no company wants to discount its product more than it has to. Hence, the airlines face two somewhat contradictory goals: to maximize revenue by flying full planes and to sell as many full-fare seats as possible. This a process known in the industry as yield or revenue management.</p> <h2>Airlines and their bucket lists</h2> <p>Here is how <a href="http://commons.erau.edu/cgi/viewcontent.cgi?article=1522&amp;context=jaaer">yield management</a> works. For each flight or route (if we are talking about multi-segment itineraries), the airline has a set of available price levels – from the most expensive fully refundable fare to the cheapest deeply discounted non-refundable price. The industry jargon for these prices is “buckets.” Then, seats can be interpreted as balls that are allocated among these buckets.</p> <p>Initial allocation of seats between the price buckets is determined by historical data indicating how well a certain flight sells. For example, fewer deeply discounted seats will be offered on a flight on Thanksgiving week than on the same flight during the third week of February. As the seats on a flight sell, yield managers monitor and adjust the seat allocation. If, for instance, the sales are slower than expected, some of the seats might be moved to lower-priced buckets – this shows up as a price drop. As noted above, such price drops can occur at any time before the flight. However, the general trend of price quotes is upward starting from about two to three weeks before the flight departure date.</p> <p>Of course, an average traveler wants to know when he or she should buy the tickets for the next trip. Another important question is where to buy this ticket. Airlines distribute their inventory on their own websites and on several computer distribution systems, meaning that prices can sometimes differ depending on where one looks. We are not entirely sure what precipitates this phenomenon – likely explanations include differences in contracts between the airlines and the distribution systems/travel agents, implying that different travel agents may not have access to the airline’s entire inventory of available prices.</p> <h2>When to book</h2> <p>The airlines’ yield managers start looking at flight bookings about two months before the departure date. This implies that it generally does not pay to book more than two months in advance: studies show that initially the airlines leave the cheapest price buckets empty, and yield managers may move some seats into those buckets if a couple of months before the departure date the flight is emptier than expected. Between two months and about two to three weeks before the flight date, the fare quotes remain mostly flat, with a slight upward trend. However, and perhaps paradoxically, there is a good chance of a price drop during this period. We tend to monitor prices for several days – sometimes up to a week – hoping for a potentially lower quote. It does not always pay off, but sometimes we do manage to save a considerable amount of money.</p> <p>Two to three weeks before the flight date, the price quotes start increasing. This is the time when business travelers start booking. While price drops are still possible, a chance of a price increase is much higher if you wait to book within this time period. This is also the time when one can find significant differences between price quotes, depending on where one looks and what contract they have with the airlines.</p> <p>Thus, if we book a trip earlier than three weeks before the flight date, we tend not to delay the purchase. At the same time, we check quotes from multiple travel agents, or go directly to a site that allows for a quick comparison of prices (such as <a href="https://www.kayak.com">kayak.com</a> or <a href="http://www.skyscanner.net">skyscanner.net</a>). Or check the airline itself.</p> <p>As for answering the original question we posed, here are some simple tips. First, if you have to travel during a peak period, such as Thanksgiving week, it is generally best not to delay buying that ticket. Otherwise, it might pay to monitor the offered prices for some time before committing. The best strategy for booking within the last couple of weeks before the flight, however, is not to delay the purchase, but to try getting quotes from several agents, which is easy to do in the internet age.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/34033/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /></p> <p><a href="https://theconversation.com/profiles/yuriy-gorodnichenko-144556"><em>Yuriy Gorodnichenko</em></a><em>, Associate Professor of Economics, <a href="https://theconversation.com/institutions/university-of-california-berkeley-754">University of California, Berkeley</a> and <a href="https://theconversation.com/profiles/volodymyr-bilotkach-145437">Volodymyr Bilotkach</a>, Senior Lecturer in Economics, <a href="https://theconversation.com/institutions/newcastle-university-906">Newcastle University</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/so-when-should-you-book-that-flight-the-truth-on-airline-prices-34033">original article</a>.</em></p>

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Horrifying moment wheel falls off plane during take-off

<p>Video footage has captured the horrifying moment a wheel fell off a United Airlines Boeing plane just moments after take off on Monday morning. </p> <p>The video captured by RadarBox shows the tire coming loose from the aircraft's undercarriage and plummeting to the ground seconds after take off. </p> <p>The airline confirmed that a wheel fell off the plane as the flight departed Los Angeles International airport en route to Denver, but it safely touched down around three hours later. </p> <p>None of the 174 passengers or seven crew members on board were injured. </p> <div class="embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 16px; vertical-align: baseline; outline: none !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: initial; vertical-align: baseline; width: 573px; max-width: 100%; outline: none !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7389507936625691920&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40theprojecttv%2Fvideo%2F7389507936625691920%3Fq%3Dboeing%2520wheel%26t%3D1720568253683&image=https%3A%2F%2Fp16-sign-sg.tiktokcdn.com%2Fobj%2Ftos-alisg-p-0037%2FoEEROKIMm2EpV6DrBgf3FeAUB4EjlBg0BMjmzE%3Flk3s%3Db59d6b55%26nonce%3D85756%26refresh_token%3D9848a1a77a4d011f7ceeb76a41229609%26x-expires%3D1720738800%26x-signature%3DKRkuV5%252BXkjrhdVj9cxtL5oLH5ow%253D%26shp%3Db59d6b55%26shcp%3D-&key=5b465a7e134d4f09b4e6901220de11f0&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>  </p> <p> </p> <p>A United spokesperson said that the wheel has been found in Los Angeles and they are investigating the cause. </p> <p>“The wheel has been recovered in Los Angeles, and we are investigating what caused this event,” the statement read. </p> <p>It is not known whether it caused any damage on the ground. </p> <p>The incident comes just four months after a Japan-bound Boeing airlines carrying 249 passengers also lost a wheel not long after take off in San Francisco. </p> <p>The flight, that took place in March. was diverted to LAX where it landed safely. The wheel reportedly damaged some vehicles in an airport parking lot. </p> <p><em>Images: CaliPlanes/ Youtube</em></p> <p> </p>

Travel Trouble

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Emirates takes cheeky swipe at other airlines in new safety video

<p dir="ltr">Emirates have taken a cheeky swipe at Qantas, Air New Zealand and British Airways with their new “no nonsense” in-flight safety video. </p> <p dir="ltr">The Dubai-based airline took a different approach to other major airlines, saying they chose not to include dancers and singers for its in-flight entertainment because they “take your safety seriously”.</p> <p dir="ltr">“Hello and welcome on board your Emirates flight today,” a flight attendant says at the start of the four minute video.</p> <p dir="ltr">“This is your no-nonsense safety video. We do not have dancers breaking into song, characters from movies, or celebrities trying to be funny I’m afraid.”</p> <p dir="ltr">Another cabin crew member then chips in, “But at Emirates, safety always comes first. So it’s important that we take you through some safety features before takeoff. And then you can all get back to our award-winning entertainment system.”</p> <p><iframe title="YouTube video player" src="https://www.youtube.com/embed/MCW5kH1G_1Y?si=IgvSjvOEa-n_f01v" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p> <p dir="ltr">The decision to stick to the basics for such an important video has been praised online, with many comparing the video to others by competing airlines. </p> <p dir="ltr">“Excellent video. No fuss, no faff, just informative and not distracting. These videos are about safety first and foremost, not entertainment,” wrote one fan.</p> <p dir="ltr">“Emirates got it right. This is THE safety video, simple and comprehensive which it should be,” agreed another.</p> <p dir="ltr">“This video is sending a message to other airlines,” stated a third.</p> <p dir="ltr">Emirates has gone in the opposite direction to its Aussie partner <a href="https://oversixty.com.au/travel/travel-trouble/disappointing-new-inflight-qantas-video-slammed-for-missing-the-mark">Qantas</a>, as a safety video from the Flying Kangaroo went viral earlier this year for all the wrong reasons. </p> <p dir="ltr">The video was widely panned for being “elitist” and “sexist”, while skimming over vital safety information, as one person on social media wrote, “I’d prefer just focus on, oh I dunno, in flight safety during the in-flight safety video? “Why do we need a long video with all this added stuff?”</p> <p dir="ltr">The video, which replaced an earlier retro video released in 2020 that marked the airline’s 100th birthday, features frequent flyers and Qantas staff delivering the pre-flight safety announcement from their favourite “magic places” around the world. </p> <p dir="ltr"><em>Image credits: Emirates</em></p>

International Travel

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World's best airline for 2024 revealed

<p>The world's best airline has been revealed for 2024, with the winning airline being voted above the rest for quality, customer service and overall flying experience. </p> <p>Qatar Airways, the Doha-based airline, reclaimed the title in the annual Skytrax’s World Airline Awards dubbed “the Oscars of the aviation industry”, returning to the top for an unprecedented eighth time.</p> <p>The 2023 winner, Singapore Airlines, fell back a spot to second place, while Emirates came third.</p> <p>Coming in next on the list was  ANA All Nippon Airways, Cathay Pacific Airways, Japan Airlines, Turkish Airlines, EVA Air, Air France and Swiss International Air Lines in 10th spot.</p> <p>Qatar also took home three other awards: World’s Best Business Class, World’s Best Business Class Airline Lounge and Best Airline in the Middle East.</p> <p>It’s also become the first aviation group to win Best Airline, Best Airport and Best Airport Shopping, in the same year in Skytrax history.</p> <p>“This is a proud moment for Qatar Airways. I am honoured to share this award with my dedicated team,” Qatar Airways group chief executive officer, Badr Mohammed Al-Meer, said at the Skytrax event in London on Monday.</p> <p>“This award is a testimony to our relentless commitment to providing unparalleled service and innovation. We look forward to continuing to serve our customers with the highest level of excellence.”</p> <p>The Skytrax awards are based on the votes of travellers across over 100 nationalities, with any airline in the world eligible to be nominated.</p> <p>In terms of Aussie airlines, Qantas plummeted seven spots to be ranked 24 this year, while Virgin Australia fell from 46 to 54 and Jetstar from 69 to 75. </p> <p>However, Australian regional airline REX climbed from spot 56 to 50.</p> <p><em>Image credits: Shutterstock </em></p>

International Travel

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Singapore Airlines offers huge compensation to turbulence victims

<p>Singapore Airlines has offered compensation to passengers who were on board the SQ321 flight, that encountered deadly turbulence last month. </p> <p>One man died of a heart attack and a dozen others were <a href="https://www.oversixty.com.au/travel/travel-trouble/victim-identified-after-plane-hits-deadly-turbulence" target="_blank" rel="noopener">injured </a>when the flight from London to Singapore experienced sudden and extreme turbulence while flying over Myanmar. </p> <p>The flight carrying 211 passengers and 18 crew members diverted to Bangkok for an emergency landing, where the injured were treated, with some suffering spinal, brain and skull injuries. </p> <p>In a recent statement, the airline said that they will offer anyone injured on the flight from US$10,000 (AU $15,150) in compensation. </p> <p>"For passengers who sustained minor injuries from the incident, we have offered US$10,000 [$15,150] in compensation," they said. </p> <p>"For those who sustained more serious injuries from the incident, we have invited them to discuss a compensation offer."</p> <p>The airline said they sent out the compensation offers on June 10. </p> <p>"Passengers medically assessed as having sustained serious injuries, requiring long-term medical care, and requesting financial assistance are offered an advance payment of US$25,000 to address their immediate needs,"  the compensation offer read. </p> <p>They will also provide full refunds of the air fare to all passengers who were on flight SQ321, regardless of their injuries. </p> <p>All passengers were also provided AU$1,120 for their expenses in Bangkok. </p> <p>"SIA has also been covering the medical expenses of the injured passengers, and arranged for their family members and loved ones to fly up to Bangkok where requested," the airline said. </p> <p>Under international regulations, airlines must offer compensation when passengers are injured or die on a plane. </p> <p>Director of Carter Capner Law, Peter Carter, who is representing passengers on the flight, said all passengers should seek legal advice before signing anything with the airline. </p> <p>"I doubt there is anyone on the aircraft who did not suffer an injury one way or the other. The insurer should clarify that the $10,000 offer covers all passengers including those who endured the terror of the moment but were fortunate to escape physical injury," he told <em>ABC News</em>. </p> <p>"Those with any sort of injury should exercise extreme care and should be evaluated by their own medical specialists to determine how this accident might still affect them."</p> <p><em>Image: Andrew Davies/X</em></p>

Travel Trouble

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Singapore airline passenger's emotional text mid-turbulence

<p>A mum has revealed the terrifying text she received from her son while he was on board Singapore Airlines flight that <a href="https://www.oversixty.com.au/travel/travel-trouble/victim-identified-after-plane-hits-deadly-turbulence" target="_blank" rel="noopener">plunged 7,000 feet</a> in a matter of minutes. </p> <p>As turbulence hit the plane 11 hours into its journey from London to Singapore, Josh Barker sent what he thought would be his final text to his mum at 9.10am on May 21. </p> <p>“I don’t want to scare you, but I’m on a crazy flight. The plane is making an emergency landing… I love you all," his text read. </p> <p>His mother, Alison recalled the most "terrifying" two hours of her life after receiving the text, as she waited to hear from her son who was en route to Bali. </p> <p>“It was terrifying. I didn’t know what was going on,” she told <em>BBC</em>. </p> <p>"We didn't know whether he'd survived, it was so nerve wracking. It was the longest two hours of my life.</p> <p>"It was awful; it was petrifying."</p> <p>She said that while her son was lucky to have survived the incident, he was still in “a lot of pain” having sustained minor injuries to his teeth. </p> <p>The aircraft was hit by "severe turbulence" 11 hours into the 13-hour flight to Singapore and was forced to make an emergency landing in Bangkok, Thailand. </p> <p>71 people were left injured, and one man, British grandfather Geoffrey Kitchen passed away after suffering a heart attack when the turbulence hit. </p> <p>Of the 211 passengers on board, 56 were Australians and 23 were from New Zealand. </p> <p>Singapore Airlines CEO Goh Choon Phong has issued a public apology for the incident in a video message saying that the airline is cooperating with investigations. </p> <p>"We are deeply saddened by this incident. It has resulted in one confirmed fatality, and multiple injuries," he said.</p> <p>"On behalf of Singapore Airlines, I would like to express my deepest condolences to the family and loved ones of the deceased.</p> <p>"We are very sorry for the traumatic experience that everyone on board SQ321 went through... our deepest apologies to everyone affected by this incident."</p> <p>He also said that 143 people who had been on the flight had been taken to Singapore this morning, while the remaining 85 - including six crew members - were still in the Thai capital. </p> <p>"Singapore Airlines swiftly dispatched a team to Bangkok last night, and they have been helping our colleagues with the support on the ground," he said.</p> <p>"A relief flight with 143 of the SQ321 passengers and crew members who were able to travel landed in Singapore this morning at 5.05am.</p> <p>"Another 79 passengers and six crew members are still in Bangkok.</p> <p>"This includes the injured who are receiving medical treatment, as well as their families and loved ones who were on the flight.</p> <p>"Singapore Airlines will continue to extend all possible support to them."</p> <p><em>Images: X/ news.com.au</em></p>

Travel Trouble

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Why do airlines charge so much for checked bags? This obscure rule helps explain why

<p><em><a href="https://theconversation.com/profiles/jay-l-zagorsky-152952">Jay L. Zagorsky</a>, <a href="https://theconversation.com/institutions/boston-university-898">Boston University</a></em></p> <p>Five out of the six <a href="https://www.oag.com/blog/biggest-airlines-in-the-us">biggest U.S. airlines</a> have <a href="https://www.cnbc.com/2024/03/05/delta-is-the-latest-airline-to-raise-its-checked-bag-fee.html">raised their checked bag fees</a> since January 2024.</p> <p>Take American Airlines. In 2023, it cost US$30 to check a standard bag in with the airline; <a href="https://www.usatoday.com/story/travel/airline-news/2024/02/20/american-airlines-bag-fees-mileage-earning/72669245007/">today, as of March 2024, it costs $40</a> at a U.S. airport – a whopping 33% increase.</p> <p>As a <a href="https://www.bu.edu/questrom/">business school</a> <a href="https://www.bu.edu/questrom/profile/jay-zagorsky/">professor who studies travel</a>, I’m often asked why airlines alienate their customers with baggage fees instead of bundling all charges together. <a href="https://www.vox.com/2015/4/16/8431465/airlines-carry-on-bags">There are</a> <a href="https://www.usatoday.com/story/travel/columnist/2023/06/21/bag-fees-will-stay-a-while-cruising-altitude/70338849007/">many reasons</a>, but an important, often overlooked cause is buried in the U.S. tax code.</p> <h2>A tax-law loophole</h2> <p>Airlines pay the federal government <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D">7.5% of the ticket price</a> when <a href="https://www.pwc.com/us/en/services/tax/library/aircraft-club-nov-2023-air-transport-excise-tax-rates-for-2024.html">flying people domestically, alongside other fees</a>. The airlines dislike these charges, with their <a href="https://www.airlines.org/dataset/government-imposed-taxes-on-air-transportation/">trade association arguing</a> that they boost the cost to the consumer of a typical air ticket by around one-fifth.</p> <p>However, the U.S. Code of Federal Regulations <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D/section-49.4261-8">specifically excludes baggage</a> from the 7.5% transportation tax as long as “the charge is separable from the payment for the transportation of a person and is shown in the exact amount.”</p> <p>This means if an airline charges a combined $300 to fly you and a bag round-trip within the U.S., it owes $22.50 in tax. If the airline charges $220 to fly you plus separately charges $40 each way for the bag, then your total cost is the same — but the airline only owes the government $16.50 in taxes. Splitting out baggage charges saves the airline $6.</p> <p>Now $6 might not seem like much, but it can add up. Last year, passengers took <a href="https://www.transtats.bts.gov/Data_Elements.aspx?Data=1">more than 800 million trips on major airlines</a>. Even if only a fraction of them check their bags, that means large savings for the industry.</p> <p>How large? The government has <a href="https://www.bts.dot.gov/topics/airlines-and-airports/baggage-fees-airline-2023">tracked revenue from bag fees</a> for decades. In 2002, airlines charged passengers a total of $180 million to check bags, which worked out to around 33 cents per passenger.</p> <p>Today, as any flyer can attest, bag fees are a lot higher. Airlines collected over 40 times more money in bag fees last year than they did in 2002.</p> <p>When the full data is in for 2023, <a href="https://www.bts.dot.gov/baggage-fees">total bag fees</a> will likely top $7 billion, which is about $9 for the average domestic passenger. <a href="https://viewfromthewing.com/the-real-reason-airlines-charge-checked-bag-fees-and-its-not-what-you-think">By splitting out the cost of bags</a>, airlines avoided paying about half a billion dollars in taxes just last year.</p> <p>In the two decades since 2002, flyers paid a total of about $70 billion in bag fees. This means separately charging for bags saved airlines about $5 billion in taxes.</p> <p><iframe id="88MYD" class="tc-infographic-datawrapper" style="border: none;" src="https://datawrapper.dwcdn.net/88MYD/2/" width="100%" height="400px" frameborder="0"></iframe></p> <p>It seems clear to me that tax savings are one driver of the unbundling of baggage fees because of a quirk in the law.</p> <p>The U.S. government doesn’t apply the 7.5% tax to <a href="https://www.ecfr.gov/current/title-26/chapter-I/subchapter-D/part-49/subpart-D/section-49.4261-3">international flights that go more than 225 miles</a> beyond the nation’s borders. Instead, there are fixed <a href="https://www.airlines.org/dataset/government-imposed-taxes-on-air-transportation">international departure and arrival taxes</a>. This is why major airlines charge $35 to $40 <a href="https://www.aa.com/i18n/travel-info/baggage/checked-baggage-policy.jsp">for bags if you’re flying domestically</a>, but don’t charge a bag fee when you’re flying to Europe or Asia.</p> <h2>Do travelers get anything for that money?</h2> <p>This system raises an interesting question: Do baggage fees force airlines to be more careful with bags, since customers who pay more expect better service? To find out, I checked with the Bureau of Transportation Statistics, which has been <a href="https://www.bts.gov/content/mishandled-baggage-reports-filed-passengers-largest-us-air-carriersa">tracking lost luggage for decades</a>.</p> <p>For many years, it calculated the number of mishandled-baggage reports per thousand airline passengers. The government’s data showed mishandled bags peaked in 2007 with about seven reports of lost or damaged luggage for every thousand passengers. That means you could expect your luggage to go on a different trip than the one you are taking about once every 140 or so flights. By 2018, that estimate had fallen to once every 350 flights.</p> <p>In 2019, the government <a href="https://www.bts.gov/topics/airlines-and-airports/number-30a-technical-directive-mishandled-baggage-amended-effective-jan">changed how it tracks</a> mishandled bags, calculating figures based on the total number of bags checked, rather than the total number of passengers. The new data show about six bags per thousand checked get lost or damaged, which is less than 1% of checked bags. Unfortunately, the data doesn’t show improvement since 2019.</p> <p>Is there anything that you can do about higher bag fees? Complaining to politicians probably won’t help. In 2010, two senators <a href="https://www.nj.com/business/2010/04/us_senators_present_bill_to_ba.html">tried to ban bag fees</a>, and their bill went nowhere.</p> <p>Given that congressional action failed, there’s a simple way to avoid higher bag fees: <a href="https://www.cnn.com/travel/article/packing-expert-travel-world-handbag/index.html">travel light</a> and <a href="https://www.nytimes.com/2023/07/08/opinion/carry-on-packing-airlines-lost-luggage.html">don’t check any luggage</a>. It may sound tough not to have all your belongings when traveling, but it might be the best option as bag fees take off.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/225857/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/jay-l-zagorsky-152952">Jay L. Zagorsky</a>, Associate Professor of Markets, Public Policy and Law, <a href="https://theconversation.com/institutions/boston-university-898">Boston University</a></em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/why-do-airlines-charge-so-much-for-checked-bags-this-obscure-rule-helps-explain-why-225857">original article</a>.</em></p>

Travel Trouble

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Major Cruise line scraps entire season

<p>Virgin Voyages has cancelled all of its sailings in Australia and New Zealand for the next year after they were left with "no choice" in the wake of escalating tensions in the Red Sea.</p> <p>The Resilient Lady ship will not return Down Under for its promised second sailing season next summer due to safety concerns following a series of strikes on container ships in the Red Sea. </p> <p>The cruise line revealed on Tuesday that a lengthier alternative return route around Africa was not viable for the company. </p> <p>"On the heels of these recent changes and based on the regional and government advice we have received, we remain very concerned about potential escalations in the Red Sea over the next 12 months," <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">a spokesperson from Virgin Voyages said. </span></p> <p>“This significant and ongoing conflict puts unacceptable risks for safe passage through the region for our Sailors, crew and vessel."</p> <p>“To say that we are disappointed to have come to this tough conclusion is an understatement.</p> <p>“These adjustments are happening now to minimise potential future disruption to our passengers’ holiday plans, knowing there is a high likelihood that changes would need to happen in the future.”</p> <p>The cancellations will impact customers with trips planned in late 2024 and early 2025 on repositioning voyages between Europe and Australia. </p> <p>Virgin Voyages have indicated that a return to Australian waters will remain a possibility, as they continue to look for available options.</p> <p>They also said that if the 2024/25 can go ahead, customers who had previously booked their holiday will be prioritised if they would like to re-book. </p> <p>Currently, impacted customers have the option to re-book a different trip or request a full refund. </p> <p>A few other cruise companies who operate seasonal sailings or world cruises through the Red Sea and Suez Canal have also had to cancel, reposition, or re-route their sailings. </p> <p>MSC have cancelled three repositioning sailings in April, while Cunard, Princess and Seabourn have re-routed their world cruises to avoid the Suez Canal.</p> <p><em>Image: Virgin Voyages</em></p> <p> </p>

Cruising

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Backlash after airline starts weighing passengers

<p>Finnair has announced that they will start weighing passengers and their luggage, as part of their latest data collection. </p> <p>The flagship airline for Finland has copped some backlash following this move, which they claim is designed to improve balance calculations which will enhance flight safety, according to the<em> NY Post</em>. </p> <p>“Finnair will collect data by weighing volunteering customers and their carry-on baggage at the departure gate,” according to a statement from the company. </p> <p>“The weighing is voluntary and anonymous, and the data will only be used to optimise Finnair’s current aircraft balance calculations.”</p> <p>The airline said that weighing passengers would help ensure that they wouldn't exceed the set maximum weight that a plane can bear before take off. </p> <p>“We use the weighing data for the average calculations required for the safe operation of flights, and the collected data is not linked in any way to the customer’s personal data,” head of Finnair’s ground processes, Satu Munnukka said. </p> <p>Munnukka also said that the airline won't ask for the passengers name or booking number. </p> <p>Many were left shocked by the move taking to X, formerly known as Twitter, to voice their fury. </p> <p>“#Finair are to start weighing their passengers? Have I read that correctly? I am utterly shocked! And disgusted,” wrote one person. </p> <p>“I will not be travelling via @Finair as I won’t be #fatshamed by a bloody airline. Am I alone? (ie I never weight myself: my choice)" another person tweeted. </p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">What do you make of this one then?</p> <p>An airline has announced it will begin weighing passengers with their carry-on luggage in order to better estimate the plane's weight before take-off.</p> <p>The controversial move comes from Finnish carrier Finnair, who told media they began… <a href="https://t.co/EqEyTQXROG">pic.twitter.com/EqEyTQXROG</a></p> <p>— Darren Grimes (@darrengrimes_) <a href="https://twitter.com/darrengrimes_/status/1755276929853231333?ref_src=twsrc%5Etfw">February 7, 2024</a></p></blockquote> <p>This comes after Air New Zealand announced that they too will weigh passengers travelling internationally in May last year. </p> <p>“We weigh everything that goes on the aircraft – from the cargo to the meals on-board, to the luggage in the hold,” Alastair James, Air New Zealand load control improvement specialist, said at the time. </p> <p>“For customers, crew and cabin bags, we use average weights, which we get from doing this survey.”</p> <p>Finnair joins Korean Air, Hawaiian Air, Uzbekistan Airways and Air New Zealand in the group of airlines that are weighing their customers. </p> <p><em>Image: Getty/ X</em></p> <p> </p>

Travel Trouble

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"Do better": Baggage handlers captured recklessly throwing wheelchairs

<p>American Airlines has been forced to apologise after two baggage handlers were captured recklessly throwing around wheelchairs. </p> <p>The video of the staffers was captured and posted to TikTok, showing two men in hi-vis at Miami Airport throwing a wheelchair down a slide. </p> <p>The chair hits the bottom with such force that it is catapulted off the chute.</p> <p>In the caption of the video, the poster revealed it was not the first mobility device to suffer such a fate, as she wrote, "Dang, after I saw them do this and laugh with the first two wheelchairs I had to get it on film."</p> <p>She added that it wasn't what she would call "handling with care" for a mobility device.</p> <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: none !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; vertical-align: baseline; width: 600px; max-width: 100%; outline: none !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7303306999909960990&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40haez93%2Fvideo%2F7303306999909960990%3Flang%3Den&image=https%3A%2F%2Fp16-sign.tiktokcdn-us.com%2Fobj%2Ftos-useast8-p-0068-tx2%2FoIRPINBLSaBIEAVIxqpEaik1LBxVjiEZAq5m5%3Fx-expires%3D1700863200%26x-signature%3DumASXIu6Qa1eNNxX0Jshk1pfrJQ%253D&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>The video has racked up over 2 million viewers, with many flocking to the comments to share their thoughts.</p> <p>"This makes me rage. That is literally someone's lifeline," one person wrote. </p> <p>"Knowing our healthcare system that basic wheelchair was soooooo f-ing expensive," another added. </p> <p>A commenter clarified, "these chairs cost upwards of $3k plus. They aren't easily replaceable and insurance only covers new chairs every 5 years".</p> <p>Another person wrote, "From a wheelchair user, thank you for posting this and raising awareness," while another angry viewer simply wrote, "Do better American Airlines". </p> <p>After the video quickly went viral on social media, the airline issued a statement on the incident, as American Airlines spokesperson Amy Lawrence told <a href="https://www.usatoday.com/story/travel/airline-news/2023/11/20/american-airlines-wheelchair-miami-mishandling-video/71655649007/" target="_blank" rel="noopener"><em>USA Today</em></a> in a statement: "We recognise how important it is to support the independence of customers with disabilities by ensuring the proper care of mobility devices throughout their journey with us."</p> <p>"This visual is deeply concerning and we are gathering more details so that we can address them with our team. We will continue to work hard to improve our handling of assistive devices across our network."</p> <p><em>Image credits: TikTok</em></p>

Travel Trouble

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“Bed of the future” baffles travellers

<p>People usually don't get confused about how to use a bed, but Virgin Hotel's latest addition has gone viral for just that.</p> <p>The Richard Branson bed, has been named the "hotel bed of the future" and it looks like any other bed, aside from the seat-like nooks attached to the corners. </p> <p>"We're very confused by this thing on the edge of my bed," TikTok user Danielle said in the viral video, which has racked up over 3 million views. </p> <p>"It's not a chair, and it doesn't swivel out," she explained.</p> <p>Danielle then proceeds to come up with a few theories about the feature's function. </p> <p>"It's so you don't bump your knee when you're getting up or going back to bed after going to the bathroom," she said. </p> <p>"Or, we're wondering if it's so you can sit and chat with your friends."</p> <p>Other users were quick to comment and here are a few of their hilarious responses: </p> <p>"That's where you stack your laundry when you don't feel like putting it away," one person wrote. </p> <p>"I thought this was so your dog could have a comfy spot to lay," another commented. </p> <p>"Without getting too graphic … the possibilities are endless," added a third. </p> <div class="embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 16px; vertical-align: baseline; color: #323338; font-family: Figtree, Roboto, 'Noto Sans Hebrew', 'Noto Kufi Arabic', 'Noto Sans JP', sans-serif; background-color: #ffffff; outline: none !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: initial; vertical-align: baseline; width: 580px; max-width: 100%; outline: none !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7296702849298337066&amp;display_name=tiktok&amp;url=https%3A%2F%2Fwww.tiktok.com%2F%40danielle_carolan%2Fvideo%2F7296702849298337066%3Fis_from_webapp%3D1%26sender_device%3Dpc%26web_id%3D7142332295764346370&amp;image=https%3A%2F%2Fp19-sign.tiktokcdn-us.com%2Ftos-useast5-p-0068-tx%2F53b6a23d5bbd4af1a1907e2073c2b818_1698896032%7Etplv-dmt-logom%3Atos-useast5-i-0068-tx%2Fo4IRiSlAxEom0dpDDDEQQQFBJAAC3gffEGEA6J.image%3Fx-expires%3D1699570800%26x-signature%3DIMlG9WO44PlRm5CNyVIyayR4AxM%253D&amp;key=59e3ae3acaa649a5a98672932445e203&amp;type=text%2Fhtml&amp;schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>One commenter came to the rescue with the answers everyone was looking for, and confirmed that Danielle's second guess was right, and told her to look up the "Richard Branson lounge bed".</p> <p>The bed itself was patented by Virgin Hotels and features two "cubby holes" which allow three people to sit comfortably on the bed and socialise or do their own thing. </p> <p>"Everybody has a cubby hole where they can sit and talk and still work with devices,"  Virgin Hotels CEO Raul Leal explained when the bed was first introduced in 2015. </p> <p><em>Images: TikTok</em></p>

International Travel

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How much one man paid to fly First Class forever

<p dir="ltr">One man grabbed the opportunity of a lifetime back in 1990 and is now reaping the benefits of his hard work.</p> <p dir="ltr">69-year-old Tom Stuker who was a car dealership consultant at that time, paid an eye watering $US510,000 — $A770,000 for United Airlines lifetime pass to passengers.</p> <p dir="ltr">The married father of two described this as “the best investment” he’s made and has taken full advantage of his lavish first class travel perks in seat 1B.</p> <p dir="ltr">Stuker has flown a total of 23 million miles according to the <em>Washington Post</em>, with 2019 being his record year where he flew 373 flights covering 1.46 million miles.</p> <p dir="ltr">If converted to cash, those flights would have cost him $2.44 million.</p> <p dir="ltr">Among the unlimited travel miles, Stuker is also treated like a VIP, with a special check-in station that has a door which takes him straight to the security queue.</p> <p dir="ltr">He also has access to VIP airport lounges with free fine dining, spa treatments, showers and sleeping quarters.</p> <p dir="ltr">In 2011 Stuker hit the 10 million mile mark which prompted the airline to name a 747 after him.</p> <p dir="ltr">In 2019 he hit the 20 million mile mark which he celebrated mid-air with a champagne toast that he shared with other passengers aboard the same flight.</p> <p dir="ltr">Stuker remained humble as he talked with all the other passengers and even topped up their glass of bubbles as they congratulated him on this milestone.</p> <p dir="ltr">“It’s not about the places I go, it’s about the people I meet,” he said to the passengers via the plane's intercom.</p> <p dir="ltr">“I wanted to say thank you to all of you who shared this moment with me,” Stuker continued. “To be able to celebrate 20 million on my favourite airline in the whole world, it’s everything.”</p> <p dir="ltr">Stuker initially found out about the lifetime pass when his colleague told him American Airlines was offering it.</p> <p dir="ltr">He then approached United airlines and said: “ ‘you’re going to lose me as a customer’ and they said ‘we have the same thing’,” he told Chicago-based TV station <em>WGN News</em>.</p> <p dir="ltr">Sadly, for others who want to follow in his footsteps that offer doesn’t exist anymore, but there are still similar passes available, Stuker said.</p> <p dir="ltr">“They came out to my office, they presented it and I did the number crunching and made a really good business decision because that’s what I bought the pass for — to save money on my business travel.</p> <p dir="ltr">“They still have programs that do that, just not the unlimited.”</p> <p dir="ltr">It’s been 33 years and Stuker still spends most of his time flying, unable to stay off a plane for more than a week.</p> <p dir="ltr">He has travelled to over 100 countries using his unlimited United pass and is generous enough to share this experience with his wife, taking her on over 120 “honeymoons”.</p> <p dir="ltr"><em>Image: Instagram</em></p>

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Virgin Galactic’s use of the ‘Overview Effect’ to promote space tourism is a terrible irony

<p><a href="https://theconversation.com/profiles/ariane-moore-1060920">Ariane Moore</a>, <em><a href="https://theconversation.com/institutions/university-of-tasmania-888">University of Tasmania</a></em></p> <p>Virgin Galactic, the space tourism company founded in 2004 by Richard Branson, <a href="https://www.virgingalactic.com/">promotes its flights</a> as offering:</p> <blockquote> <p>A Brand New Perspective: Deepen your connection to Earth and to humanity with the transformational experience known as the Overview Effect.</p> </blockquote> <p>First discussed in 1987 by space philosopher Frank White, the Overview Effect is a result of viewing Earth from space.</p> <p>Expressions of the effect range broadly. Astronauts might experience profound awe and wonder at the perception of Earth as a fragile living being. Some suffer crushing grief when considering the harm humans inflict on nature.</p> <p>While Virgin Galactic promotes access to the Overview Effect as a major drawcard, it is a terrible irony that space tourism is <a href="https://www.thespacereview.com/article/4527/1">enormously damaging</a> for the environment.</p> <figure><iframe src="https://www.youtube.com/embed/Z6d7hyW5FDw?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe><figcaption><span class="caption">On May 25, Virgin Galactic completed a final test flight before it starts taking paying customers.</span></figcaption></figure> <h2>The Overview Effect</h2> <p>The Overview Effect is not limited to astronauts from the West. Their Chinese and Russian counterparts have described the same profound connection to Earth when witnessing the planet from space.</p> <p>As Soviet Russian cosmonaut Yuri Artyushkin <a href="https://psycnet.apa.org/doiLanding?doi=10.1037%2Fcns0000086">reported</a>:</p> <blockquote> <p>The feeling of unity is not simply an observation. With it comes a strong sense of compassion and concern for the state of our planet and the effect humans are having on it. It isn’t important in which sea or lake you observe a slick of pollution, or in the forests of which country a fire breaks out, or on which continent a hurricane arises. You are standing guard over the whole of our Earth.</p> </blockquote> <p>Until recently, researching the Overview Effect has required interviews with professional astronauts. Today, commercial space tourism is increasing awareness of the phenomenon, particularly when experienced by celebrities with large platforms.</p> <p>In 2021, Star Trek actor William Shatner completed a suborbital flight with Jeff Bezos’ space tourism company <a href="https://www.blueorigin.com/">Blue Origin</a>. Shatner had anticipated emotions of celebration and joy when viewing “<a href="https://www.nytimes.com/2021/10/13/science/bezos-shatner-star-trek.html">mother and Earth and comfort</a>” from space. Instead, he <a href="https://variety.com/2022/tv/news/william-shatner-space-boldly-go-excerpt-1235395113/">later wrote</a>, he struggled with “the strongest feelings of grief I have ever encountered”.</p> <p>Shatner attributed his experience to the Overview Effect.</p> <h2>Space flight has a huge environmental impact</h2> <p>Virgin Galactic promotes the Overview Effect on its <a href="https://www.virgingalactic.com/">homepage</a> as an experience exclusive to space flight.</p> <p>However, access is extremely costly. While an eager space tourist consents to parting with US$450,000 to experience a profound connection with Earth, the planet itself has no say in receiving the massive pollution a single trip produces.</p> <p>Rocket emissions impact Earth’s atmosphere, temperatures and the ozone layer at an unprecedented level. A <a href="https://agupubs.onlinelibrary.wiley.com/doi/10.1029/2021EF002612">2022 study</a> found space tourism produces black carbon particles that are almost 500 times more efficient at warming the atmosphere than all surface and airline sources of soot combined.</p> <p>After being released into the upper atmosphere, the black carbon particles circulate for <a href="https://www.cnbc.com/2021/08/27/how-blue-origin-spacex-virgin-galactic-space-race-could-impact-the-atmosphere.html#:%7E:text=Experiencing%20a%20few%20minutes%20of,plane%20continuously%20for%20about%20three">four to five years</a> in a fine layer. This acts as a thin black umbrella <a href="https://www.cnbc.com/2021/08/27/how-blue-origin-spacex-virgin-galactic-space-race-could-impact-the-atmosphere.html#:%7E:text=Experiencing%20a%20few%20minutes%20of,plane%20continuously%20for%20about%20three">absorbing solar radiation while blocking it from reaching Earth’s surface</a>.</p> <p>A 1.5-hour Virgin Galactic flight generates emissions <a href="https://www.nsr.com/space-com-the-rise-of-space-tourism-could-affect-earths-climate-in-unforeseen-ways-scientists-worry/">equivalent to a ten-hour trans-Atlantic commercial air flight</a>. However, the latter carries hundreds of passengers. With a passenger limit of six, a Virgin Galactic launch <a href="https://theconversation.com/tourisme-spatial-quand-les-plaisirs-de-quelques-uns-polluent-la-planete-de-tous-146552">emits 4.5 tonnes of carbon <em>per person</em></a>. That’s more than twice the Paris Agreement’s recommended annual individual carbon budget.</p> <p>Space tourism rocket launches don’t currently compare to commercial airline flights in number. But the suborbital transportation and space tourism market is expected to be worth <a href="https://www.prnewswire.com/news-releases/outlook-on-the-sub-orbital-transportation-and-space-tourism-global-market-to-2031---featuring-blue-origin-spacex-and-virgin-galactic-among-others-301333701.html">US$2.58 billion by 2031</a>. It’s growing at an annual rate of 17.15%.</p> <p>Virgin Galactic is aiming to launch <a href="https://www.cnbc.com/2020/11/06/virgin-galactic-each-spaceport-is-1-billion-annual-revenue-opportunity.html">400 space tourism flights every year</a>.</p> <figure><iframe src="https://www.youtube.com/embed/1SJ1ENmfgmE?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe><figcaption><span class="caption">In this video on its website, Virgin Galactic uses the Overview Effect to promote its space tourism business.</span></figcaption></figure> <h2>Caring for Earth doesn’t depend on space flight</h2> <p>The desirability of the Overview Effect is not the overwhelming emotions experienced when witnessing Earth from space. As was evident in Shatner’s feelings of immense grief, these emotions are not always pleasant.</p> <p>Instead, researchers, astronauts and space philosophers are interested in the spontaneous and powerful awareness that occurs. Astronauts’ accounts of the moment vary, but a consistent theme emerges: a connection to planet Earth that inspires environmental care.</p> <p>Importantly, such clarity can be achieved without a suborbital space flight.</p> <p><a href="https://www.google.com.au/books/edition/The_Overview_Effect/3a2rz-s3JJsC?hl=en">Frank White argues</a> that, while viewing Earth from space produces the “ultimate” Overview Effect, it might also be had while looking at landscapes from a great height – such as a mountain range. Commercial pilots flying at high altitudes have experienced similar phenomena.</p> <p>And for those considering a Virgin Galactic flight, there are no guarantees. Many astronauts with long careers <a href="https://psycnet.apa.org/doiLanding?doi=10.1037%2Fcns0000086">report</a> never experiencing the Overview Effect.</p> <figure class="align-center "><img src="https://images.theconversation.com/files/530799/original/file-20230608-27-brv39q.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/530799/original/file-20230608-27-brv39q.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=600&amp;h=600&amp;fit=crop&amp;dpr=1 600w, https://images.theconversation.com/files/530799/original/file-20230608-27-brv39q.jpg?ixlib=rb-1.1.0&amp;q=30&amp;auto=format&amp;w=600&amp;h=600&amp;fit=crop&amp;dpr=2 1200w, https://images.theconversation.com/files/530799/original/file-20230608-27-brv39q.jpg?ixlib=rb-1.1.0&amp;q=15&amp;auto=format&amp;w=600&amp;h=600&amp;fit=crop&amp;dpr=3 1800w, https://images.theconversation.com/files/530799/original/file-20230608-27-brv39q.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;h=755&amp;fit=crop&amp;dpr=1 754w, https://images.theconversation.com/files/530799/original/file-20230608-27-brv39q.jpg?ixlib=rb-1.1.0&amp;q=30&amp;auto=format&amp;w=754&amp;h=755&amp;fit=crop&amp;dpr=2 1508w, https://images.theconversation.com/files/530799/original/file-20230608-27-brv39q.jpg?ixlib=rb-1.1.0&amp;q=15&amp;auto=format&amp;w=754&amp;h=755&amp;fit=crop&amp;dpr=3 2262w" alt="View of whole Earth photographed by the orbiting Apollo 17 mission and dubbed 'Blue Marble'" /><figcaption><span class="caption">Being able to see the whole Earth from space was regarded as a transformative moment, but people can have environmental epiphanies without flying into space.</span> <span class="attribution"><a class="source" href="https://www.nasa.gov/content/blue-marble-image-of-the-earth-from-apollo-17">NASA/Apollo 17</a></span></figcaption></figure> <h2>Environmental epiphanies happen on Earth</h2> <p>Spontaneous clarity about the importance of nature can occur while standing on solid ground. “<a href="https://www.jstor.org/stable/26506666#:%7E:text=The%20working%20definition%20of%20Environmental,shifts%20in%20a%20meaningful%20manner.">Environmental epiphanies</a>” are well documented and have no connection to specific religious or cultural beliefs.</p> <p>Involving profound emotions and sudden awareness similar to the Overview Effect, environmental epiphanies can be accessed for free in mundane locations – such as reading a book at home.</p> <p>And, like the Overview Effect, environmental epiphanies can lead to lasting change.</p> <p>As space tourism continues to “take off”, misaligned marketing tactics like Virgin Galactic’s promotion of the Overview Effect must be scrutinised.</p> <p>Being launched into space – and the massive pollution the process creates – isn’t necessary for us to want to sustain our Earth.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/206868/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /></p> <p><a href="https://theconversation.com/profiles/ariane-moore-1060920">Ariane Moore</a>, PhD Candidate in Philosophy, <em><a href="https://theconversation.com/institutions/university-of-tasmania-888">University of Tasmania</a></em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/virgin-galactics-use-of-the-overview-effect-to-promote-space-tourism-is-a-terrible-irony-206868">original article</a>.</em></p> <p><em>Images: Getty</em></p>

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World’s Best Airline crowned for 2023

<p dir="ltr">Air New Zealand has received the top honour from the <a href="https://www.airlineratings.com/news/passenger-news/air-nz-named-airline-of-the-year-for-2023/">AirlineRatings.com Airline Excellence Awards</a>, taking home the coveted title of World’s Best Airline. </p> <p dir="ltr">It’s the seventh time the airline has been commended since 2013, for the likes of its innovative and multi-award-winning SkyNest economy beds, its operational safety, environmental leadership, and staff motivation.</p> <p dir="ltr">Competition was tough for the top five, with five editors looking at everything from major safety and government audits to 12 key factors including “fleet age, passenger reviews, profitability, investment rating, product offerings, and staff relations.”</p> <p dir="ltr">And while Air NZ had taken out second place to two-time-consecutive champ Qatar Airways in 2022, the situation flipped in 2023, with the airline beating out Qatar, Etihad, Korean Airlines, and Singapore for the prestigious win. </p> <p dir="ltr">As AirlineRatings’ Editor-in-Chief Geoffrey Thomas said, “in our objective analysis Air New Zealand came out number one in many key areas although it was a very close scoring for the top five.</p> <p dir="ltr">“Air New Zealand’s commitment to excellence in all facets of its business starts at the top with outstanding governance and one of the best executive teams in aviation through to a workforce that is delivering consistently to the airline’s strategy and customer promise.</p> <p dir="ltr">“Like all airlines across the globe Air New Zealand has faced severe disruptions during and after the pandemic and this year huge challenges from storms and cyclones. The airline has responded well.</p> <p dir="ltr">“Our editorial team was impressed by the airline’s commitment to the economy passenger and on long haul offers more comfort options than any other airline.”</p> <p dir="ltr">In response to the win, Air NZ’s CEO Greg Foran shared that the airline owed its success to the 12,000 members of staff “who wake up each morning to connect Kiwis with each other and the world.” </p> <p dir="ltr">He remarked that “it is a sign that we have got our swing back”, and like with many other airlines around the world, “we understand that our fantastic team faces difficulties in providing the service we strive for and that our customers expect. We’re working hard to address these challenges. </p> <p dir="ltr">“There is no doubt that we have more work to do to tackle customer concerns like wait times, on-time departures and arrivals, lost baggage, and refunds. We want to thank our customers for their patience and support as we work towards delivering the greatest flying experience on Earth.” </p> <p dir="ltr">Just missing out on the top five were Australia’s own Qantas and Virgin - coming in at sixth and seventh place respectively - although both airlines snagged number one positions in other categories. </p> <p dir="ltr">Qantas took out Best Lounges with its network of over 51 lounges across Australia and the rest of the world. Meanwhile, Virgin Australia/VirginAtlantic took home the title of Best Cabin Crew - in what marked their fifth victory in the category.</p> <p dir="ltr">And for anyone wondering how the rest of world’s top 25 premium airlines stacked up, here’s the complete list: Air New Zealand, Qatar Airways, Etihad Airways, Korean Air, Singapore Airlines, Qantas, Virgin Australia/Virgin Atlantic, EVA Air, Cathay Pacific Airways, Emirates, Lufthansa / Swiss, SAS, TAP Portugal, All Nippon Airways, Delta Air Lines, Air Canada, British Airways, Jet Blue, JAL, Vietnam Airlines, Turkish Airlines, Hawaiian, KLM, Alaska Airlines, and United Airlines.</p> <p dir="ltr"><em>Images: Getty</em></p> <p> </p>

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