Travel Trouble

Readers response: What was the worst hotel experience you had?

We asked our readers to share their stories of the worst hotel experience that have endured while on holiday, and the response was overwhelming. Here's what they said. Deedee Cullum - At a 5 star in Beijing. Arrived from the airport after 1am. Let into the room to find it occupied with someone having a bath. Instead of changing our room we waited in the lobby for 1 and 1/2 hours while they changed to the correct room and cleaned ours. The wet towels were neatly folded on the towel rack and the used soap was on the basin. When I turned the bedside light on I got a shock. To be fair management were most apologetic and gave us free dining in their top restaurant for the 4 days we were there. It was a few years ago but never forgotten. Bruce Hopkins - I stopped at a Hotel in Hobart, arrived in the afternoon, checked out the next day, the whole time I stopped there, I never saw anyone on reception or any staff at all. Creepiest hotel I stayed in. Carol Henwood - When we went to have a shower, and the towels disintegrated! The shower had black mould in all the corners. The carpet was so sticky, we kept our shoes on. We slept on top of the bed as the sheets were crumpled and smelly. What a night. Sheila Kell - When my eldest son was about 2 years old we took a holiday to Shute Harbour in QLD and in middle of night we heard lots of scratching so turned on light and sat up in bed and there were hundreds of field mice crawling up walls and back of bed. They apparently were having a plague, but we dressed and left. Couldn't sleep in that motel. Christine Warner - A country pub only option one night. Our room has no lock on the door, and there were gaps in the floorboards so we could see straight down to the bar where it was very noisy. We had already been warned of people breaking in to hotel and motel rooms in that region, so we slept in the car and returned to the room in the morning for a shower. Helen Wilson - In Singapore, they gave us a “free” breakfast while someone rummaged through our belongings and took stuff. Image credits: Shutterstock

Travel Trouble

Hotel booking sites actually make it hard to get cheap deals, but there’s a way around it

<a href="https://theconversation.com/profiles/peter-martin-682709">Peter Martin</a>, <a href="https://theconversation.com/institutions/crawford-school-of-public-policy-australian-national-university-3292">Crawford School of Public Policy, Australian National University</a> Booking a place to stay on holidays has become a reflex action. The first thing many of us do is open a site such as <a href="https://www.wotif.com/">Wotif</a>, <a href="https://au.hotels.com/?locale=en_AU">Hotels.com</a> or <a href="https://www.trivago.com.au/">trivago</a> (all of which are these days owned by the US firm <a href="https://www.accc.gov.au/media-release/accc-will-not-oppose-expedia%E2%80%99s-proposed-acquisition-of-wotif">Expedia</a>), or their only big competitor, <a href="https://www.booking.com/">Booking.com</a> from the Netherlands. Checking what rooms are available – anywhere – is wonderfully easy, as is booking, at what usually seems to be the lowest available price. But Australia’s Assistant Competition Minister Andrew Leigh is concerned there might be a reason the price seems to be the lowest available. It might be an <a href="https://ministers.treasury.gov.au/ministers/andrew-leigh-2022/media-releases/supporting-tourism-and-accommodation-providers-set-their">agreement not to compete</a>, or the fear of reprisals against hotel owners who offer better prices. <h2>Agreements to not compete</h2> Leigh has asked the treasury to investigate, and if that’s what it finds, it may be the booking sites have the perverse effect of keeping prices high, especially when the substantial fees they charge hotels are taken into account. For now, the treasury is seeking information. It has set a deadline of <a href="https://treasury.gov.au/consultation/c2022-338978">January 6</a> for hotel operators and booking sites to tell it: <ul> <li> the typical fees charged by online booking platforms </li> <li> the details of any agreements not to compete on price </li> <li> whether hotels that try to compete get ranked lower on booking sites. </li> </ul> What’s likely to come out of it is a ban on so-called price-parity clauses that prevent discounting, or a ban on “algorithmic punishment,” whereby hotels that do discount get pushed way down the rankings on the sites. But in the meantime, there are things we can do to get better prices, and they’ll help more broadly, as I’ll explain. <h2>Flight Centre precedent</h2> <figure class="align-right zoomable"></figure> Back in 2018, in a case that went all the way to the High Court, the Australian Competition and Consumer Commission (ACCC) forced <a href="https://www.accc.gov.au/media-release/flight-centre-ordered-to-pay-125-million-in-penalties">Flight Centre</a> to pay a penalty of A$12.5 million for attempting to induce airlines not to undercut it on ticket prices. That the ACCC eventually won the case might be an indication price-parity clauses are already illegal under Australian law. But it’s a difficult law to enforce. This is why the treasury is considering special legislation of the kind in force in France, Austria, Italy and Belgium. The ACCC has known for some time that Expedia and Booking.com have included clauses in their contracts preventing hotels offering the same room for any less than they do, even directly. Rather than take the big two to court, in 2016 the ACCC “reached agreement” with them to delete the clauses that prevented hotels offering better deals <a href="https://www.accc.gov.au/media-release/expedia-and-bookingcom-agree-to-reinvigorate-price-competition-by-amending-contracts-with-australian-hotels">face-to-face</a>. <h2>The concession that conceded little</h2> From then on, hotels were able to offer better deals than the sites over the phone or in person, but not on their own websites. Given we are less and less likely to walk in off the street or even use the phone to book a hotel, it wasn’t much of a concession. Then, in 2019, with the Commission under renewed pressure from hotel owners for another investigation, Expedia (but not Booking.com) reportedly <a href="https://www.smartcompany.com.au/business-advice/competition/expedia-allow-hotels-undercut-prices-online/">waived</a> the rest of the clauses, giving hotel owners the apparent freedom to advertise cheaper prices wherever they liked including on their own sites without fear of retribution. Except several appear to fear retribution, and very few seem to have jumped at the opportunity. <h2>Algorithmic punishment</h2> An Expedia spokesman gave an indication of what might be in store when he was quoted as saying a hotel that undercut Expedia might “find itself ranked <a href="https://www.smartcompany.com.au/business-advice/competition/expedia-allow-hotels-undercut-prices-online/">below its competitors</a>, just as it would if it had worse reviews or fewer high-quality pictures of its property”. Being ranked at the bottom of a site is much the same as not being ranked at all, something Leigh refers to as “algorithmic punishment”. It’s not at all clear the present law prevents it, which is why Leigh is open to the idea of legislating against it. Although you and I may not often think about what hotels are paying to be booked through sites such as Wotif and Booking.com, and although what’s charged to the hotel isn’t publicised, it appeard to be a large chunk of the cost of providing the room. One figure quoted is <a href="https://www.smartcompany.com.au/industries/tourism/online-travel-booking-fed-up-small-businesses-call-accc-action/">20%</a>. Leigh says hotel owners have told him the fees are in the “<a href="https://ministers.treasury.gov.au/ministers/andrew-leigh-2022/transcripts/interview-geraldine-doogue-abc-saturday-extra">double digits</a>”, something he says is quite a lot when you consider the sites don’t need to clean the toilets, change the sheets or help on the front desk. <h2>‘Chokepoint capitalism’</h2> What this seems to mean (the treasury will find out) is almost all bookings are more expensive than they need to be because firms that sit at the “<a href="https://theconversation.com/chokepoint-capitalism-why-well-all-lose-unless-we-stop-amazon-spotify-and-other-platforms-squeezing-cash-from-creators-194069">chokepoint</a>” between buyers and sellers are squeezing sellers. A hotel could always abandon the sites and offer much cheaper prices, but for a while – perhaps forever – it will be much harder to find. In their defence, the operators of the platforms might say they need to get the best offers from hotels in order to make it worthwhile for the operators to invest in their sites, an argument the treasury is inviting them to put. In the meantime, with some hotels reluctant to put their best rates on their websites, but with them perfectly able to offer better rates over the phone, there’s a fairly simple way we can all get a better deal – and help fix the broader problem by weight of numbers. If we look up the best deal wherever we want online, and then phone and ask for a better one (or a better room), we might well find we get it. We might be saving the owner a lot of money. Leigh reckons the more we do ring up, the more the sites might feel pressure to discount their own fees, helping bring prices down even before he starts to think about writing legislation.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/196460/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/peter-martin-682709">Peter Martin</a>, Visiting Fellow, <a href="https://theconversation.com/institutions/crawford-school-of-public-policy-australian-national-university-3292">Crawford School of Public Policy, Australian National University</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/hotel-booking-sites-actually-make-it-hard-to-get-cheap-deals-but-theres-a-way-around-it-196460">original article</a>.

Travel Trouble

Tourist's disrespectful Machu Picchu act slammed

A tourist has been slammed online after she was filmed sprinkling her loved one's ashes at Peru’s Machu Picchu. The clip posted to TikTok by Peruvian tour operator IncaGo Expeditions has been taken down amid fierce backlash, but not before it was reshared on other platforms online. In the video, the woman stood atop one of the 15th-century Inca citadel’s terraces as she scattered the ashes. The footage ended with her taking a bow and embracing another person. Her actions have been slammed online, with one person saying: “may the full weight of the law fall on the person who did this act, there was no respect for Machu Picchu." “What is the need to do it in a universal jewel, such as Machu Picchu?” another commented. The sacred landmark, has been designated a UNESCO World Heritage landmark in Peru, and is one of the New Seven Wonders of the World. Peruvian cultural officials have also criticised the behaviour and called for greater action in preserving the history of the landmark. T’ika Oregón, a lawyer with the Cusco Commission of Jurists, told local media that “archaeological areas are not repositories of any type of ashes, much less of a deceased person,” reported the Daily Mail. She also claimed that the ceremony could've been a promotional stunt orchestrated by the tour operator. “It must be determined if it is an agency that is dedicating itself to this objective or if it is a person, and according to the level of participation, of seriousness, the maximum penalty will have to be given,” she said. The Ministry of Culture is currently trying to identify the woman and tour agency responsible for the desecration. “Machu Picchu deserves respect and protection from visitors and tourism operators, who are obliged to comply with the provisions contained in the regulations for visiting the Inca city of Machu Picchu,” they said in a statement. Image: TikTok

Travel Trouble

Airlines cancel flights after volcanic eruptions. An aviation expert explains why that’s a good thing

<a href="https://theconversation.com/profiles/patrick-murray-2027113">Patrick Murray</a>, <a href="https://theconversation.com/institutions/university-of-southern-queensland-1069">University of Southern Queensland</a> At least three airlines <a href="https://www.abc.net.au/news/2024-11-13/flights-to-and-from-bali-cancelled-due-to-volcanic-ash/104593698">cancelled flights between Australia and Bali</a> this week after a volcano eruption in eastern Indonesia spewed a vast plume of volcanic ash into the air. But while would-be holiday makers are naturally <a href="https://7news.com.au/sunrise/volcanic-eruption-in-indonesia-forces-airlines-to-cancel-flights-to-bali-stranding-frustrated-passengers-c-16732486">upset</a> at having their plans disrupted, it’s worth remembering it’s not safe to fly planes through volcanic ash. So, how do airlines decide it’s not safe to fly when a volcano erupts? And why is volcanic ash so dangerous for aircraft, anyway? <h2>What does volcanic ash do to a plane?</h2> Volcanic ash particles are very, very abrasive. They can cause permanent damage to windscreens in the aircraft and can even make windscreens look opaque – like someone has gone over them with sandpaper. Imagine getting spectacles and scraping them over and over with sandpaper – that’s what you’d see if you were sitting in the cockpit. Volcanic ash can also clog or damage external sensors, leading to erroneous readings, and can infiltrate an aircraft’s ventilation system. This can affect cabin air quality and lead to potential respiratory issues. But the main issue, in fact, is the impact volcanic ash has on engines. A jet engine works by drawing in air, compressing it, mixing it with fuel and igniting it. This creates high-pressure exhaust gases that are expelled backward, which pushes the engine (and the aircraft) forward. The correct balance of fuel and airflow is crucial. When you disrupt airflow, it can cause the engine to stall. Ash particles that get inside the engines will melt and build up, causing disruption of the airflow. This could cause the engine to “flame out” or stall. Volcanic ash has a lot of silica in it, so when it melts it turns into something similar to glass. It won’t melt unless exposed to very high temperatures – but inside a jet engine, you do get very high temperatures. There was a famous incident in 1982 where a <a href="https://theaviationgeekclub.com/the-story-of-british-airways-flight-9-the-boeing-747-that-lost-all-four-engines-due-to-volcanic-ash-yet-it-landed-safely/">British Airways Boeing 747 plane</a> was flying in the vicinity of Indonesia and lost all four engines after it encountered volcanic ash spewing from Java’s Mount Galunggung. Fortunately, the pilot was able to <a href="https://simpleflying.com/gallunggung-glider-the-story-of-british-airways-flight-9/">restart the engines and land safely</a>, although the pilots were unable to see through the front windscreens. <h2>How do airlines decide it’s not safe to fly when a volcano erupts?</h2> The decision is made by each airline’s operational staff. Each airline’s operational team would be looking at the situation in real time today and making the decision based on their risk assessment. Every airline has a process of risk management, which is required by Australia’s Civil Aviation Safety Authority. Different airlines may tackle risk management in slightly different ways; you might have some cancelling flights earlier than others. But, in broad terms, the more sophisticated airlines would come to similar conclusions and they are likely all communicating with each other. Mostly, they make the call based on the extent of the plume – how big the cloud of ash is and where it’s going, bearing in mind that winds vary with altitude. As you get stronger winds with altitude, the ash can drift quite far from the source. There is also a United Nations agency called the <a href="https://www.icao.int/Pages/default.aspx">International Civil Aviation Organization</a>, which issues guidance on volcanic ash hazards. Various meteorological agencies around the world work together and liaise with aviation authorities to spread the word quickly if there is an eruption. For airlines to resume flights, the ash needs to clear and there needs to be a low probability of further eruptions. <h2>Passenger safety is the priority</h2> The underpinning reason behind these flight cancellations is safety. If you lose engines and you can’t see out the window, the risk to passenger safety is obvious. Naturally, people are upset about their holiday plans being held up. But it’s actually in passengers’ best interests to not fly through volcanic ash.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/243576/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/patrick-murray-2027113">Patrick Murray</a>, Emeritus Professor of Aviation, <a href="https://theconversation.com/institutions/university-of-southern-queensland-1069">University of Southern Queensland</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/airlines-cancel-flights-after-volcanic-eruptions-an-aviation-expert-explains-why-thats-a-good-thing-243576">original article</a>.

Travel Trouble

Why planes still have no smoking signs

Have you ever wondered why planes still have dozens of no smoking signs inside an aircraft, even 30 years after a worldwide ban was implemented? A travel expert has answered this age-old question, just weeks after the US Federal Aviation Administration (FAA) got rid of the off switch for no smoking signs. This means that for all American planes across every US airline, the no smoking signs stay lit throughout the entire time you’re on board, which includes taxing, takeoff, cruising and landing. While it would seem that no smoking signs onboard planes are no longer needed nowadays, they are actually very much needed. “While no smoking signs may seem like an old and outdated practice, they are still a necessity for a few different reasons,” RVshare travel expert Maddi Bourgerie told <a href="https://www.thrillist.com/news/nation/planes-no-smoking-signs-why-expert">Thrillist.</a> Firstly, it’s down to public health and safety, as Ms Bourgerie said, “There are aviation regulations in place that require airlines to maintain a no-smoking policy, which is largely due to the flammability of materials in the cabin.” She added, “the signs reinforce a smoke-free environment for all passengers and crew,” with second-hand smoke being dangerous to those around you in an enclosed space. Ms Bourgerie also explained that having the signs gives the airline some protection from potential lawsuits, with the signs acting as a safety net if a smoking-related incident occurs on board. The travel expert also pointed to a less obvious reason for keeping the no smoking signs, explaining, “Many procedures and protocols in aviation are maintained for consistency and familiarity.” “And the no smoking sign has become a standard part of the in-flight experience.” Image credits: Shutterstock

Travel Trouble

Fitness influencer gets lifetime ban from NYC marathon for filming content

A Texas social media influencer has been disqualified and banned from future races at the New York City marathon. Last weekend, fitness influencer Matthew Choi ran the race with his camera crew on e-bikes, endangering other runners. He finished the 42.2-kilometre course with a time of 2:57:15, about 50 minutes behind Abdi Nageeye, the winner of the men's race. Choi issued an apology to his 400,000 followers after receiving the lifetime ban. "I have no excuses, full-stop," he said on Wednesday AEDT. "I was selfish on Sunday to have my brother and my videographer follow me around on e-bikes, and it had serious consequences. "We endangered other runners, we impacted people going for PBs, we blocked people from getting water and with the New York City Marathon being about everyone else and the community, I made it about myself. "And for anyone I impacted, I'm sorry." He added that the decision "was 100 per cent on me" as he did not receive pressure to film content from any partners or sponsors. New York Road Runners, the organisers of the race, said in a statement that Choi's actions violated the code of conduct and competition rules. "One of the incidents brought to NYRR's attention was that Choi ran with the assistance of two unauthorised people riding the course on electric bicycles, obstructing runners," the group said. The fitness influencer posted several videos of him running the marathon on social media, which immediately drew backlash. "As a runner, seeing him was amazing. Gave me extra motivation to pass him and make sure I never had to see him and his dumb crew for the rest of the race," wrote one user on Reddit. He has since acknowledged the criticism and has vowed to stop the practice. "It won't happen again. My word is my bond." Images: Instagram

Travel Trouble

Chris Hemsworth's new tourism ad triggers major backlash

Chris Hemsworth and his wife Elsa Pataky have come under fire after appearing in a major tourism campaign for Abu Dhabi. The Aussie actor and his Spanish model wife feature both feature in the production, that shows them having an intense day on-set of a fake action movie. While both dangling from the side of a building between takes, the duo claim they could “use a vacation about now”, before the ad showcases the best Abu Dhabi has to offer. With their three children in tow, Hemsworth and Pataky are shown enjoying various tourist attractions in the United Arab Emirates (UAE) capital, including open-top car rides in the desert, surfing, relaxing massages and trips to the city’s National Aquarium and theme park. The video was posted by the official Abu Dhabi Instagram account, and quickly racked up thousands of comments from keen travellers saying the video had convinced them to book a holiday in the UAE. <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/DB_XZUvJO8g/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/DB_XZUvJO8g/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Experience Abu Dhabi (@visitabudhabi)</a> </div> </blockquote> However, many commenters weren't quite as happy, as hundreds of fans questioned why Hemsworth, who has an estimated net worth of $225 million, would opt to promote a tourist destination that is notorious for restricted human rights. “Is he running out of money?” one person questioned, while another added, “Just got to ignore all the human rights abuses." “Not much of a vacation if you’re a member of the LGBTQIA+ community,” a third wrote. “A country without women’s rights and workers’ rights. An amazing thing to promote with your huge celebrity,” a fourth added. Abu Dhabi has a long and chequered history when it comes to human rights, with archaic laws inhibiting women’s rights, restricted freedom of speech and the continued criminalisation of homosexuality. Image credits: Instagram

Travel Trouble

King and Queen of Spain attacked during royal visit

The king and queen of Spain have been attacked by furious locals during a tour of the flood-ravaged area of Valencia. King Felipe VI and Queen Letizia were met by an angry mob who have been dealing with the fallout of deadly flooding that has killed 217 people, with another 1,900 missing. Accompanied by Spanish Prime Minister Pedro Sanchez, the royal couple arrived in Paiporta on Sunday, when a crowd of hundreds descended. The crowd began to throw mud, rocks, sticks and rubbish at the group while screaming “murderer” and “shame”, with much of the vitriol seeming to be directed as the Spanish leader. The royals were struck with some of the debris, with vision showing the couple’s faces and clothing dirtied with mud. “It’s been four days, where have you been?” one onlooker yelled at the king. “You’ve just come here to pose for pictures. You have no shame.” Another screamed at a visibly frightened Queen Letizia, “You lack for nothing while we here don’t even have water to drink.” According to reports, security tried to whisk the royals away to safety but King Felipe insisted they stay and continue speaking with those who wanted to, with the couple later seen consoling survivors, with one man crying on the king’s shoulder. As they eventually got into their car to leave, a policeman shouted “long live the king”, which was met with howls of “guillotine” by some of the protesters. In a statement issued by the palace hours after the melee, it was announced a second visit by the king to nearby Chiva, another flood-affected town, had been called off. Juan Bordera, a local politician in Valencia, told the BBC that the king and queen’s tour was a “very bad decision”. “It’s logical that the people are angry, it’s logical that the people didn’t understand why this visit is so urgent,” Mr Bordera told the BBC. Image credits: GTres/Shutterstock Editorial

Travel Trouble

Readers response: What is your biggest travel pet peeve?

When it comes to travelling, there are many different things that can go awry that can make even the most calm travellers irate. We asked our readers what their travel and holiday pet peeves are, and the response was overwhelming. Here's what they said. Linda Woods - Getting kicked in the back of the seat on a plane. Barbara Pearce - Distance to walk through airports to get to gates. Judith Buttery - Lifting my baggage!! Ralph G Smith - I get so annoyed at the seemingly random changes in flight times that have become like an epidemic in the last few years. I know that situations change, but in recent times it's become almost a given that if you book for a certain flight, it will be changed. It's not just the airlines, but trains and coaches too. June Maynard - Travel movement at the airports. Queuing, passport checking, immigration, various checkpoints at the airport, etc. Trish Moulton - Kids on planes. Beverley Murphy - Waiting hours for a connecting flight. Jenny Gordon - People who carry way too much/too large cabin baggage then expect to keep it near them when they board late. Airlines should enforce number of pieces, weight and size! Eileen Pomeroy - Waiting at airports and their high prices for everything. Margie Buckingham - The total disregard for disabled passengers. Image credits: Shutterstock

Travel Trouble

Passenger arrested for assaulting flight crew member

A man has been arrested after being removed from an international flight for allegedly assaulting a member of the cabin crew. Onboard a flight from Perth to Auckland on early Wednesday morning, the Australian Federal Police were alerted to a passenger who was allegedly intoxicated and disruptive. The 23-year-old man from New Zealand allegedly assaulted a crew member, after staff alleged the man refused to comply with crew member requests during the flight. The flight was diverted to Melbourne Airport, with AFP officers boarding the plane to remove the man, who injured the cabin crew member during the assault. He was restrained at the back of the plane, with AFP Superintendent Stephen Cook confirming the flight was delayed as a result of the incident. “Any violence or anti-social behaviour in a confined space in the air would be distressing for other passengers and crew,” Superintendent Cook said. “At the very least, in this alleged incident it disrupted everyone’s travel plans." “Anti-social behaviour during a flight can pose a direct threat to the safety of the aircraft that is taken seriously by airlines and the AFP.” The 23-year-old man has been charged with one count of assaulting crew affecting the performance of their duty. Image credits: Australian Federal Police

Travel Trouble

Traveller divides opinion on how early you should arrive at the airport

A plane passenger has shocked even the most organised travellers after admitting that he gets to the airport six hours before his flight departs. Self-described anxious traveller Tim Murray slammed those who have a laxed attitude to an airport arrival time, boldly stating it's their own fault if they miss their flight. “It's not my fault you're late to your flight, so if you're behind me in the security line being like: ‘I gotta get past you I'm late’ you need to manage your time better”' he declared in a short clip posted to TikTok. “I get to the airport six-and-a-half hours before my flight,” he stated, admitting his “extreme anxiety” does play a role in getting there early. “And I wanna sit here and vibe at the airport Chili's with a waitress named Debra who has the most amazing smoker's voice you've ever heard and stories that will last six-and-a-half hours,” he joked. In a comment, Tim admitted that he may have over-exaggerated the six hours, but still saying he gets to the airport several hours early. While Tim seemed smug in bragging about his early arrival, many users pointed out that there are external factors that play into people's travel plans. “People need to remember it's not always the person's fault. If my plane is late that could cause me to miss my connection, no matter how early I was. This has happened to me a few times,” one person pointed out. “Have mercy on us international flyers who need to do immigration baggage claim and run to connecting flight after our first flight was delayed,” another complained. “Dude some people are connections because their flight was late, or stuck in a long customs lines… so many other reasons than being just late,” they pointed out. Image credits: TikTok / Shutterstock

Travel Trouble

What to claim for lost, delayed or damaged bags on overseas flights

<a href="https://theconversation.com/profiles/rebecca-johnston-123333">Rebecca Johnston</a>, <a href="https://theconversation.com/institutions/university-of-notre-dame-australia-852">University of Notre Dame Australia</a> and <a href="https://theconversation.com/profiles/david-hodgkinson-6574">David Hodgkinson</a>, <a href="https://theconversation.com/institutions/the-university-of-western-australia-1067">The University of Western Australia</a> If you get on a plane and your baggage ends up being delayed, damaged or lost, who’s responsible: you or the airline? And what rules apply when you’re flying between different countries – even if you don’t have travel insurance? Airlines (otherwise known as carriers) generally include baggage requirements in their terms and conditions of carriage, which are set out or referred to on your ticket. These are the rules that apply to the journey that you have booked. But for international flights, a carrier’s liability for damage, loss or delay of baggage is governed by a number of overarching international treaties, which many passengers aren’t aware of. <h2>International agreements</h2> The <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.1929/doc.html">Warsaw Convention</a> of 1929 was the first of these treaties, and the latest is the passenger-friendly 1999 <a href="http://www.jus.uio.no/lm/air.carriage.unification.convention.montreal.1999/">Montreal Convention</a>. In order for one of these treaties to apply to a particular journey, the same treaty must be in place at the point of departure and the passenger’s final destination. For many trips, the agreement that will apply will be the Montreal Convention, which has to date <a href="http://www.icao.int/secretariat/legal/List%20of%20Parties/Mtl99_EN.pdf">108 state parties</a>, covering everywhere from Albania and Australia to Zambia. In time, the Montreal Convention is expected to apply to almost all air travel. The Warsaw Convention (as amended by the <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.hague.protocol.1955/doc.html">Hague Protocol</a> and <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.montreal.protocol.4.1975/doc.html">Montreal Protocol No. 4</a>) will generally apply where the Montreal Convention does not. It is less favourable to passengers. All these treaties have similar provisions to deal with baggage claims – but very different limits to what you might get if you need to make a claim. <h2>What the airline is responsible for</h2> A carrier is liable if your checked baggage is lost, delayed or damaged regardless of fault. This is so unless the damage resulted from the inherent defect or quality of the baggage or, in terms of delay, if it proves that it took all reasonable measures to avoid the damage occasioned by that delay. As for unchecked baggage (that is, carry-on baggage), the carrier is only liable if the damage is due to the fault of the carrier or its agents. Unless otherwise specified, reference to “baggage” includes both checked and unchecked baggage. <h2>Calculating baggage compensation</h2> Under the Warsaw Convention (as amended by the <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.hague.protocol.1955/doc.html">Hague Protocol</a> and <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.montreal.protocol.4.1975/doc.html">Montreal Protocol No. 4</a>) and the Montreal Convention, liability limits are expressed in <a href="http://www.imf.org/external/np/exr/facts/sdr.HTM">special drawing rights</a> (SDRs). An SDR is a type of foreign exchange reserve asset created by the International Monetary Fund. Its value is based on an artificial basket of currencies consisting of the US dollar, the euro, the pound and the Japanese yen. The liability limits are reviewed every five years. As of October 16, 2014, the <a href="http://www.imf.org/external/np/fin/data/param_rms_mth.aspx">value of an SDR</a> is about US$1.49, £0.93 or A$1.70. Current SDR values for other currencies are also listed <a href="http://www.imf.org/external/np/fin/data/param_rms_mth.aspx">here</a>. <h2>So what is your baggage worth?</h2> In terms of baggage liability limits, the Warsaw Convention is of relatively little assistance to passengers. If your international travel is subject to Warsaw (for example, if you flew out of the United States on a one way ticket to Guatemala), liability for delayed, damaged or lost baggage is limited to 17 SDRs (about US$25.33, £15.81 or A$28.90) per kilogram per passenger for checked baggage and 332 SDRs (about US$494.68, £308.76 or A$564.40) per passenger for unchecked baggage. In contrast, a carrier is liable to pay far greater damages if the Montreal Convention applies. For any travel covered by Montreal, the carrier’s liability for baggage is limited to 1131 SDRs per passenger (US$1685.19, £1051.83 or A$1922.70), unless otherwise declared. The carrier is not liable for damages caused by delay if the carrier took all reasonable measures, or if it was impossible for it to take such measures. <h2>Time limits on baggage claims</h2> Time limits are imposed on making a claim for delayed, damaged or lost baggage. Any potential claims should be made to a carrier in writing within these specified limits. Article 26 of Warsaw provides that any complaint as to delay of baggage must be made at the latest within 21 days from the date the baggage was placed at the passenger’s disposal. <figure class="align-right zoomable"></figure> Similarly, under Article 31 of Montreal, a complaint must be made within 21 days of a passenger receiving their baggage. With respect to damaged baggage, under Warsaw, any claim must be made “forthwith” after the discovery of the damage and at most seven days from the date of receipt of the baggage. Montreal also gives passengers seven days from receipt of checked bags to report a damage claim. Neither convention imposes a time limit for reporting lost baggage claims. But it is advisable that you make your complaint as soon as possible. Warsaw does not state when baggage is considered “lost”, leaving it up to carriers to make that ruling. Under Montreal, baggage is only considered lost after 21 days or if the carrier admits that they have lost it. If a passenger fails to make a complaint within the specified times, the carrier will not be liable unless there has been fraud on the carrier’s part. <h2>Insurance alternatives</h2> If you are concerned that the contents of your baggage exceed the liability limits outlined above, you can make a special declaration of the value of your baggage prior to check-in and pay any additional fee (if required). In this case, the carrier will be liable to pay a higher amount, unless it is proved that the declared amount is greater than the actual value of your baggage. Alternatively, prior to travelling, check with your insurance company as to whether your travel insurance covers any excess from delayed, damaged or lost baggage. You might also want to <a href="http://www.icao.int/secretariat/legal/List%20of%20Parties/Mtl99_EN.pdf">check this list</a> to see whether the places you’re departing from and finally arriving at are parties to the Montreal Convention. If not, you might just find yourself out of pocket.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/32111/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/rebecca-johnston-123333">Rebecca Johnston</a>, Adjunct Lecturer, Law School, <a href="https://theconversation.com/institutions/university-of-notre-dame-australia-852">University of Notre Dame Australia</a> and <a href="https://theconversation.com/profiles/david-hodgkinson-6574">David Hodgkinson</a>, Associate Professor, Law School, <a href="https://theconversation.com/institutions/the-university-of-western-australia-1067">The University of Western Australia</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/what-to-claim-for-lost-delayed-or-damaged-bags-on-overseas-flights-32111">original article</a>.

Travel Trouble

"Inhumane" sign at airport shocks travellers

A sign at a New Zealand airport has sparked outrage among travellers, with the policy controlling people's emotional farewells. Photos of the sign at Dunedin Airport have gone viral, with the sign reading, "Max. hug time 3 minutes. For fonder farewells please use the car park,” in an attempt to combat airport traffic congestion. Despite the reasons behind the unusual signage, some users on Facebook slamming the “inhumane” limit on travellers’ allotted time to say goodbye to loved ones. “You can’t put a time limit on hugs! that’s inhumane,” one person wrote. Another person chimed in, “I love it. It shows warmth and compassion. My local airport it would be ‘you can’t stop there’ – there’s a £100 fine if you stop and a minimum £5.00 to drop someone off in the drop-off zone. I love Nice airport – they have ‘Kiss and Fly.’” Others also joined in poking fun at the strange new rule, with one person writing, “I can see the airport worker now … 2:56, 2:57, 2:58, 2:59 OK time to break it up!” Another joked, “In America, they don’t even want you to stop. Just come to a slow roll and push your passenger out.” The airport's CEO Daniel De Bono said that it redesigned its drop-off zone to improve safety and congestion around the terminal, telling New Zealand’s RNZ radio the change was made due to space considerations. He said, “There’s only so much space we have in that drop-off area and too many people are spending too much time on their fonder farewells in the drop-off area. There’s no space for others.” De Bono then citied a study that suggests a measly 20-second hug is enough to get the oxytocin and serotonin release people get from hugging, saying, “We’re not here to tell people how long they should hug for. It’s more a message of, ‘Please move onwards.’ If you’re going to spend however long, sit in the car park. You get 15 minutes free and it provides space for others who only want a 20-second hug.” Image credits: Facebook

Travel Trouble

Young woman dies after horror cruise fall

A woman in her 20s has died after plunging from the MSC Virtuosa cruise ship in the middle of the night. The cruise ship was travelling from Lisbon to Southampton when disaster struck at around 2am on October 12. While air ambulance successfully winched her out of the English Channel, she was pronounced dead at the hospital despite the best efforts of medics. British and French police are now probing the unidentified woman's death, The Sun reported. The ship originally sounded a Man Overboard alert and spotlights were then used to light up the sea, as aircraft from France and the Channel Islands attended the sea. Infra-red cameras were used to locate the woman, who would've struggled to survive in the cold water. At around 3am French time, an emergency alert was issued saying that a person was missing, a coast guard told The Sun. A helicopter was sent to a search area just north Les Casquets rocks, near the Channel Island of Alderney, while a plane from Channel Islands Air Search was sent to the scene from Guernsey, along with lifeboat crews. The £650 million ($A1.2 billion) vessel, which has a crew of more than 1500 and can carry up to 6300 passengers, remained in the area before making its way to Southampton. “A guest on board MSC Virtuosa went overboard on 12 October, while the ship was sailing to Southampton,” a Virtuosa spokesperson said. “The body was later recovered with the involvement of the authorities. “We are deeply saddened by this tragic event, and our thoughts are with the family during this difficult time. “Out of respect for their privacy, we will not be providing further details.” A Hampshire Police spokesperson added: “The investigation is not being managed by UK authorities.” Images: P.Cartwright / Shutterstock.com/ Channel Islands Air Search

Travel Trouble

Man clinging to esky rescued after Hurricane Milton ravages entire state

A man has been dramatically rescued after he drifted more than 50km out to sea after being hit by the terrifying storm of Hurricane Milton. The record-breaking storm system ravaged the US state of Florida on Thursday, as the death toll has risen to 14 at the time of writing. One fisherman survived the storm by clinging to an esky and was rescued by the US Coast Guard in the Gulf of Mexico after his boat was stranded overnight in dangerous waters. “This man survived in a nightmare scenario for even the most experienced mariner,” Lieutenant Commander Dana Grady of the US Coast Guard said of the dramatic rescue. “To understand the severity of the hurricane conditions, we estimate he experienced approximately 75 to 90mph winds, 20- to 25-foot (six to seven metre ) seas, for an extended period of time to include overnight." “He survived because of a lifejacket, his emergency position indicating locator beacon and a cooler.” The storm swept through the city of Tampa, causing widespread destruction throughout the south-east of the state, with many residents now dealing with power outages and extensive debris. Amongst those stranded during the flash flooding were 135 residents of an aged care home, with many wheelchair-bound residents spending the night sitting in water up to their waste before they were rescued the next morning. “This is a neighbourhood that doesn’t have a lot … They’ve lost everything,” Hillsborough County Sheriff Chad Chronister told CNN. “These are people who live day-to-day and they have nothing … Your heart shatters for these people.” Florida Governor Ron DeSantis said, “We’ll survey the damage and get people back on their feet – we’ll get through this.” Image credits: Instagram - US Coast Guard

Travel Trouble

Pilot dies mid-flight prompting emergency landing

A Turkish Airlines pilot has tragically died in the middle of a flight from Seattle in the US to the Turkish city of Istanbul, prompting an emergency landing. Pilot İlçehin Pehlivan, 59, “lost consciousness” at some point after the flight took off, with the plane then landing in New York’s John F. Kennedy International Airport, almost five hours into the journey. The diversion came after initial medical intervention on board failed to revive the captain, with the second pilot and co-pilot making the landing in New York. Pehlivan was declared dead on arrival when the plane was met by authorities, and no cause of death has yet been released. Turkish Airlines spokesperson Yahya Üstün said the pilot, who worked for the airline since 2007, underwent a routine health check in March and “no health problem was detected that would prevent him from working”. He recalled the moment onboard, saying, "After the first medical evaluation to our captain on board was inconclusive, the cockpit crew ... decided to make an emergency landing, but our captain died before landing." “As Turkish Airlines, we deeply feel the loss of our captain and extend our sincerest condolences to his bereaved family, colleagues, and all his loved ones,” he added. Image credits: Shutterstock

Travel Trouble

‘Dark tourism’ is attracting visitors to war zones and sites of atrocities in Israel and Ukraine. Why?

<a href="https://theconversation.com/profiles/juliet-rogers-333488">Juliet Rogers</a>, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a> There is a disturbing trend of people travelling to the sadder places of the world: sites of military attacks, war zones and disasters. Dark tourism is now a phenomenon, with <a href="https://dark-tourism.com/">its own website</a> and dedicated tour guides. People visit these places to mourn, or to remember and honour the dead. But sometimes they just want to look, and sometimes they want to delight in the pain of others. Of course, people have long visited places like the <a href="https://www.auschwitz.org/en/visiting/guided-tours-for-individual-visitors/">Auschwitz-Birkenau</a> Memorial, <a href="https://www.911memorial.org/911-faqs">the site of the Twin Towers</a> destroyed in the 9/11 attacks, <a href="https://www.robben-island.org.za/tour-types/">Robben Island Prison</a>, where Nelson Mandela and others spent many years, and more recently, <a href="https://chernobyl-tour.com/english/">the Chernobyl nuclear power plant</a>. But there are more recent destinations, connected to active wars and aggression. Since the <a href="https://www.newsweek.com/2024/10/11/one-year-hamas-oct-attack-israel-northern-border-1961816.html">Hamas military attacks</a> of October 7 2023, in which around 1,200 people were killed and more than 250 taken hostage, celebrities and tourists have visited the related sites of the Nova music festival and the Nir Oz Kibbutz in Palestine/Israel. The kibbutz tours, guided by former residents, allow people to view and be guided through houses of the dead, to be shown photographs and bullet holes. Sderot, the biggest city targeted by Hamas, is offering <a href="https://apnews.com/article/israel-gaza-hamas-oct-7-tourism-sderot-8b21f590c37fa6780bf9190d6bfb62b7">what it describes as “resilience tours”</a>, connecting tourists with October 7 survivors. Similar places are visited <a href="https://wartours.in.ua/2023/02/25/dark-tourism-in-ukraine/">in Ukraine</a>. The “popular” Donbas war tour, for instance, takes visitors to the front lines of the conflict and offers “a firsthand look at the impact of the war on the local population”, introducing them to displaced locals, soldiers and volunteer fighters. There’s also <a href="https://wartours.in.ua/en/">a Kyiv tour</a>, which takes in destroyed military equipment and what remains of missile strikes. <h2>Solidarity tours</h2> These tours have various names, but <a href="https://touringisrael.com/tour/october-7-solidarity-tour/">one Israeli company</a> calls them “solidarity tours”. The idea of solidarity lessens the presumption of voyeurism, or the accusation of ghoulish enjoyment of pain or suffering. It suggests an affinity with those who have died or those who have lost loved ones. But solidarity is a political affiliation too. These tours are not only therapeutic. They are not only about “bearing witness”, as many guides and visitors attest. They are also about solidarity with the struggle. What is this struggle? Genocide scholar Dirk Moses <a href="https://www.bostonreview.net/articles/more-than-genocide/">has written thoughtfully</a> on this after October 7. Colonial states seek not just security, but “permanent security”. This makes them hyper-defensive of their borders. Israel was created as a nation <a href="https://www.pbs.org/wgbh/americanexperience/features/truman-israel/">by the newly formed United Nations</a> in 1947, two years after the end of World War II and in the shadow of the Holocaust: it was an inevitable product of the <a href="https://theconversation.com/a-century-on-the-balfour-declaration-still-shapes-palestinians-everyday-lives-86662">Balfour Declaration</a> (1917) that carved up the Middle East. The creation of the Israeli state turned relationships between Palestinians and Jewish people into borders to navigate and police, producing a line of security to defend. These borders have long been sites of humiliation and denigration toward Palestinians, whose homelands have been now occupied for many generations. Israeli Defense Force soldiers themselves <a href="https://www.breakingthesilence.org.il/testimonies/videos/29690">have spoken passionately</a> about the brutal and arbitrary violence that occurs there, <a href="https://link.springer.com/article/10.1007/s10978-016-9195-y">including “creative punishments”</a>. These were the borders that protected the sites targeted by Hamas. The Nova music festival was five kilometres from one of these borders. For many Israelis, any breach of those borders, any sense of loss of control, courts the terrors of the past. It raises the spectre of the Holocaust: the destruction of European Jewry, the loss of sovereignty over family, home, and over life, the loss of millions of lives, again. For Israel, as for any colonial state, security is a permanent aspiration, in Moses’s terms. The stakes are high. Dark tourism, seen in this light, is not only solidarity with those who have lost loved ones on October 7. It is solidarity with the border, with those who have lost that security. And that loss is profound, traumatic and, at least psychologically, can provoke violent reactions in an effort to have the borders – geographical and psychological – reasserted. <h2>‘I stand with you’</h2> Transitional justice mechanisms such as the truth commissions in <a href="https://www.justice.gov.za/trc/">South Africa</a>, <a href="https://www.usip.org/publications/2002/02/truth-commission-timor-leste-east-timor">Timor Leste</a> and <a href="https://www.usip.org/publications/1983/12/truth-commission-argentina">Argentina</a> apply legal frameworks to heal nations from the trauma of crimes against humanity. These mechanisms are one choice after experiences of mass violence. Ironically, their catchphrase is Nunca Mas (never again), which was the title of the 1984 report by Argentina’s <a href="https://www.usip.org/publications/1983/12/truth-commission-argentina">National Commission on the Dissappeared</a>. Permanent security of the kind Israel is seeking is another choice – and its catchphrase might well be the same. Never again will Israel’s borders be breached, never again will Jewish life be subjected to mass destruction with impunity. This is what solidarity can mean: not only grieving alongside those who have suffered, but attachment to an identity and borders, which are reinforced through participation. “I stand with you” is perhaps what the visits are for. I stand with you on this land, at this time, and perhaps for all time. But stand beside you in what now? In grief, yes. But also in rage, in pain, in vengeance and, for some, in making Israel great again. The hashtag #standwithus accompanies some calls for visits to the October 7 sites, for this form of tourism. It means stand with us at Israel’s border. From there, you can hear the sound of bombs falling: <a href="https://inews.co.uk/news/world/israel-7-october-massacre-sites-dark-draw-tourists-3101715">in Gaza</a>, a place where no solidarity tour will go. Yet. <h2>Memorials, grief and understanding</h2> Dark tourism is not always for those associated with the events. Some people visit sites of disaster and loss because they want to understand the greater sadnesses of the world and its formidable brutalities. Some want to show their respect to others. It’s not dissimilar to visiting memorials. Memorials collate the disparate parts of grief and reflect it as public memory. They offer fragments of historical pain that can be borne in more than one mind, to create a shared reality. In Pretoria, South Africa, a memorial called <a href="https://www.freedompark.co.za/">Freedom Park</a> depicts the names of every person who died in every war fought in South Africa, as well as those South Africans who died in the world wars. The names are written on a wall that circles the park. It is impossibly long and circular, and you cannot measure it with your own stride. It is disorientating and interminable, like grief. In this memorial-metaphor, you are unable to comprehend – and at the same time are awash with – a history of loss, represented by the names. The walls contain you, and then they cannot. Grief and even solidarity is not always about comprehension or containment. Sometimes it is about proximity. Sometimes, it is about sitting with not knowing. Sometimes, it is about solidarity with something that cannot be made sense of. Trauma, psychoanalysis tells us, is an experience of what we cannot assimilate. If you sit in proximity to people and places where traumatic events have happened, you can learn something. If you see the bullet holes at a site of loss, you can comprehend something. But not everything. Bullet holes in a wall are the very definition of a partial story. People visit memorials and sites of loss to learn and to unlearn. Dark tourism has this quality. <h2>Obscenity of understanding</h2> In my field, criminology and trauma studies, we try to understand why people do the violent things they do. Holocaust filmmaker and commentator <a href="https://www.jstor.org/stable/26303924">Claude Lanzmann has said</a> we must not indulge in what he calls the “obscenity of the project of understanding” in relation to Nazi perpetrators of the Holocaust. He regards curiosity about the minds of perpetrators and the rationale for violence as a violence in itself. Of the Holocaust, he says you cannot ask “Why were the Jews killed?”. It is the result that matters. But it is also the reaction that matters. The state of Israel itself – permanent security and its attendant horrors – is part of that reaction. But understanding can influence the reaction to violence, and contribute something to the promise of Never Again. Understanding allows us to hold more than one story in mind. It allows us to do more than <a href="https://www.ochaopt.org/">count the more than 1,200 killed</a> in Israel, or the 41,689 (plus) Palestinians killed in Gaza. Bodies are always more than numbers. But explanation is one thing, justification another. Justification is best left to the courts, international or otherwise, after the violence has ceased. It is hard to hear about dark tourism in Israel/Palestine and in Ukraine and try to understand it. It is hard not to condemn the tourists. But we are quick to condemn at this time – and even quicker to demand others do the same. Perhaps we should not be so righteous, and we should resist the urge to easily condemn, from our homes in what <a href="https://www.mup.com.au/books/after-mabo-paperback-softback">Tim Rowse has called</a> the “ongoing colonial encounter sometimes called ‘Australia’”. Indigenous people here speak of the lack of memorials on this land. But every bordered property is a site for dark tourism in Australia. Dark tourism is the effort to seek out destinations of violence and devastation, but it is not hard to see genocide from our front door in this country.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/240119/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/juliet-rogers-333488">Juliet Rogers</a>, Associate Professor Criminology, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/dark-tourism-is-attracting-visitors-to-war-zones-and-sites-of-atrocities-in-israel-and-ukraine-why-240119">original article</a>.

Travel Trouble

Readers response: Are there any particular museums or historical sites that have made a lasting impression on you?

When travelling around the world, some museums, attractions and historical sites can have more of a lasting impact than others. We asked our readers if there are any particular places that have had a lasting impression on them while travelling, and the response was overwhelming. Here's what they said. Anne Hare - The Alhambra in Granada, Spain. Absolutely beautiful. Don't miss it! Sandra Beckett - Seemingly little known, but the British Library in London has an absolutely jaw-dropping permanent exhibition of literature. Original handwritten manuscripts from famous authors through the ages. Wonderful for book lovers. Jackie A Morris - St Paul's Cathedral London. Not being one to get into churches, but I went there as my son asked me to. I was in awe, managed the climb to the spire as well. Etched in my memory. Christine Taylor - The Pantheon is certainly up there. Tony Hallam - The Colosseum in Rome. I was in awe knowing i was standing in the place where gladiators had stood and fought 2000 years ago. Pamela Rigby - In Flanders Fields, Ypres, Belgium. Kris White - Killing Fields in Cambodia, chilling and desperately sad. Gayle Morris - Stonehenge and the Cliffs of Moher. George Jamieson - The statue of David in Florence, out of this world!!! Jim Janush - Museo De La Revolución, Havana, Cuba. Margie Buckingham - The Uluṟu rock base at sunset- its eerie silence is unnerving. Steve Gerreyn - Cathedral of Seville. Magnificent. Image credits: Shutterstock

Travel Trouble

Airline bans couple after racist row over reclined seat

Two travellers have been banned from Cathay Pacific flights after an argument over seat etiquette descended into racist insults. The incident occurred on a flight from Hong Kong to London, with a woman documenting her experience in a video posted on Xiaohongshu, China's version of Instagram. The woman, from mainland China, explained, "The lady sitting behind me asked me to put my seat up because it was blocking her husband's view of the TV. I politely declined, and she started stretching her feet onto my armrest, kicking my arm and cursing at me like crazy." A flight attendant stepped in to find a solution to the issue, but when the woman continued to refuse to put her chair up, the situation only escalated. "When (the female passenger) realised my Cantonese wasn't so great, she started throwing around some nasty comments, calling me a 'Mainland girl' and other derogatory stuff," the woman said, explaining how people from Hong Kong speak mainly Cantonese, whereas mainland Chinese mainly speak Mandarin. "Once I started recording, the husband behind me even shoved his hand on my armrest and started shaking it like crazy. I felt my personal space had been completely violated," added the woman, who said other passengers then intervened. In footage of the incident uploaded by the woman, a female voice can be heard saying in Mandarin: "You're old enough — why are you bullying a young girl?" And others can be heard shouting in Cantonese: "You're embarrassing us Hongkongers!" "After some passengers spoke up for me, the flight attendant finally said I could switch seats. I felt it was absurd—what if no one had backed me up? Would I have just been left to deal with it on my own?" the passenger said. "As a major airline, isn't Cathay supposed to know how to handle such disputes? Shouldn't treating passengers differently get some consequences? In a statement released Saturday, Cathay Pacific said it wanted to "sincerely apologise" for the "unpleasant experience," with the airline saying, "We maintain a zero-tolerance policy for any behaviour that violates aviation safety regulations or disrespects the rights of other customers." "We will deny future travel on any Cathay Group flights to the two customers involved in this incident." Image credits: Shutterstock

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Kiwi pilot freed after being held hostage for 592 days

After 592 days in <a href="https://www.oversixty.co.nz/news/news/rebel-fighters-share-eerie-footage-of-abducted-kiwi-pilot" target="_blank" rel="noopener">captivity</a>, a New Zealand pilot is finally going home. Phillip Mehrtens was taken hostage in Indonesia by a West Papua rebel group in February 2023 when he was working for Indonesian airline Susi Air. The pilot was kidnapped by rebels from the West Papua National Liberation Army (TPNPB) insurgent group at Papua’s Nduga airport on February 7th 2023, and spent over a year and a half in captivity. On Saturday, the 38-year-old was collected by police and military forces from a village in Nduga district before being given medical and psychological checks. He was then flown to the Papuan city of Timika before jetting to the capital Jakarta where he was handed over to New Zealand’s ambassador. “Today I have been freed,” Mehrtens told reporters. “I am very happy that shortly I will be able to go home and meet my family." “Thank you to everybody who helped me today so I can get out safely in a healthy condition.” New Zealand Foreign Minister Winston Peters earlier said Mehrtens was “safe and well” and had been able to speak with his family, saying, “This news must be an enormous relief for his friends and loved ones." Mehrtens' long-anticipated release came after intense negotiation efforts between Wellington and Jakarta, with Indonesian President Joko Widodo saying that Jakarta had secured Mehrtens’ freedom through negotiation, not force. “We prioritised the safety of the pilot who was held hostage. It took a long process and I appreciate the authorities,” he told reporters. The rebels had demanded that the Indonesian government recognise Papuan independence in return for his freedom, as Mehrtens' kidnapping was part of a long-term, often brutally violent conflict between the Indonesian government and West Papua’s Indigenous people. Image credits: The West Papuan National Liberation Army / Handout

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Airline bans couple after racist row over reclined seat

Kiwi pilot freed after being held hostage for 592 days